DJ Alexander St. Andrews reviews

★★★★★ 5/5

Trustpilot

Our flat-hunting journey with…

Our flat-hunting journey with DJAlexander is going well so far. The viewing was informative, and the agent Mark Hall was friendly and answered all our questions. Then, Laura Mctaggart, another agent, guided us seamlessly through the application process and helping with securing the flat. Fingers crossed for the same smooth and good experience during our tenancy.

Alex · 9 November 2023

★★★★★ 5/5

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We have been using DJ Alexander for…

We have been using DJ Alexander for years now with our property in Leith Walk, edinburgh.

Teethfaces · 3 September 2026

★★★★★ 1/5

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Terrible company

Terrible company, they cut corners, and will steal every last penny they can out of you

Robin · 3 September 2026

★★★★★ 5/5

Trustpilot

Great Service from Anna Scott

Great Service from Anna Scott. Prompt, on time and kept me informed. Thank you

Gordon · 12 September 2026

★★★★★ 5/5

Trustpilot

Very organized

Very organized! Everything was clear and right on time. Appreciated the fast process and also the very many and much needed clear instructions. Laura Mctaggart was the perfect agent for the process. Thank you Laura.

Wendy · 20 November 2024

★★★★★ 5/5

Trustpilot

Lauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkab

Lauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkably smooth process given how hard the rental market can be. Thanks to Lauren and the team

Nici · 26 April 2024

★★★★★ 5/5

Trustpilot

I had a very positive experience with… Excellent Service and Exceptionally Quick Resolution

I had a very positive experience with Ikenna Njoku, Property Relationship Manager. The washing machine replacement was arranged and completed within just a week, which was much faster than expected. Communication was clear throughout the process, and everything was handled efficiently and professionally. I really appreciated the quick response and smooth coordination. Thank you again for the excellent support and service.

Manish · 28 May 2026

★★★★★ 5/5

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What a fantastic company with lovely…

What a fantastic company with lovely staff. Gill Annand was so kind, friendly and helpful. I felt she really went above and beyond. Very clear communication, fast response time. I would highly recommend this estate agent :)

Pink · 15 October 2024

★★★★★ 5/5

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Fantastic support from Gill!

Gill has been absolutely fantastic in assisting with my new property. I am relocating from Edinburgh to Aberdeen so had to do everything via phone call and email, the support and advice Gill has given has been incredible, making the full process extremely smooth and easy. I would 100% recommend Gill to anyone!

Darryl · 18 December 2023

★★★★★ 1/5

Trustpilot

Incredibly poor communication and lack of clarity

TL;DRover the course of 6 weeks, the speed at which I received responses and the lack of clarity in those responses was just awful. Would definitely not recommend. 6 weeks to perform document checks vs 3 days with another Edinburgh based letting agent.It all started on 10th March where I inquired about 3 properties. I got no response whatsoever.In mid May, I inquired about another property which I received a virtual viewing for and I also requested viewings for 2 other properties.22nd May - Provided an application to apply for the above properties but requested to hold off progressing until I had seen the other virtual tours.25th May - Received the other virtual viewings and decided to proceed with our first choice.27th May - Chase up email was sent as I received no comms. Was told they would chase the landlord.29th May - Second chase up email sent as no comms. Landlord had chosen another applicant so I requested to progress with second choice.3rd June - Application for second choice rejected due to other applicant having an earlier move in date. Asked to move to 3rd choice which was accepted that day and was told leasing team would be in touch in the morning regarding documents.4th June - Holding deposit paid and all required documents completed and sent over.5th June - Online portal account created and more forms to fill in. Move in date sorted for 13th July.11th June - Chase up email sent as heard nothing regarding document checks. Out of office response.12th - 15th June - Sent email to generic address requesting more info. Was told they were short staffed hence delay in processing. I explained the situation I was in regarding rent for current property and how I wanted to have the lease signed before I provided notice on the current property so there would be minimum rental due date overlap. Was told they cannot work a month in advance.17th June - X returns from holiday and explains they are on skeleton staff but assures me the document checks will be completed before move in on the 13th July. I explained the overlapping rent issue above to X and asked what the best approach was to which I got no response.24th June - Chase up email sent as no response.25th June - Second chase up email sent. Response was checks were still being run and they will be completed by the end of the following week.3rd July - Emailed to find out the status of the checks on the assumption we would receive the lease to sign. Received a call saying some documents were missing which we then provided. We were then told that because my partner was from the EU, she couldn't be credit checked and therefore we had to pay the full deposit amount which we were still happy to do. I asked when we would receive the lease as it should have been this day.6th July - I asked again when I would receive the lease to which the response was "once all checks are completed". I asked for timelines because the move in date was in a week and panic had set in. I then asked if it was possible to push the move in date a month to the 10th of August because paying 2 sets of rent was completely not affordable. 7th July - Response was "checks will be complete by the time you move in.". They took the 10th of August to the landlord and I also asked to receive the lease by the end of the week (which we would have done anyway) so that I could provide my notice and not have any overlapping rental dates. I received no response.8th July - After talking with friends, colleagues and other agencies about this company and also completing a free online credit check in 10 minutes, we decided to withdraw our application.9th July - We applied for another property through another company.16th July - Lease signed for above property.CONCLUSION: DJ Alexander are incredibly slow and not very informative whatsoever.

Cammy · 17 August 2020

★★★★★ 5/5

Trustpilot

DJ Alexander

We have experienced a smooth transition from our current tenancy with DJ Alexander to our new tenancy with DJ Alexander. Callumn Robertson was looking after us throughout our moving process and he definitely made everything easy for us and was extremely helpful.

Bethany · 18 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

DJ Alexander made finding a great property simple and fast. Both Chloe Mitchell and Natalia Piekarska were very responsive and helpful, answering my questions and guiding me through the process. I look forward to moving in this week and am confident the process will go smoothly.

Thomas · 30 April 2024

★★★★★ 5/5

Trustpilot

Brilliant experience

Brilliant experience. I had an issue with a flat and feared that since it was a Friday afternoon it may not have got resolved and I would have been waiting until Monday. But the guys at DJ Alexander (in particular Kevin Fraser, Richard Anderson, and Another woman I spoke to on the phone) managed to sort this out Extremely quickly - with the issue taken care of by 5pm.Overall a very dedicated team with a very fast response time.

Scott · 25 September 2020

★★★★★ 5/5

Trustpilot

Just wanted to write Thank you to…

Just wanted to write Thank you to Galina Webster!!! I can say she is the best agent we have had, so helpful!! Galina showed us the house and gave all info we need, explained all the steps we need to do to apply for rent, she is very caring !!

Emily · 2 February 2024

★★★★★ 5/5

Trustpilot

Our agent Gill Annand was so so helpful…

Our agent Gill Annand was so so helpful with the whole process and made it such an easy and enjoyable experience!! The whole process was carried out very efficiently and it was a very easy transaction.

Tally · 14 October 2024

★★★★★ 1/5

Trustpilot

Very very poor letting agent - avoid at all costs

My rental properties were transferred over to DJA from Taylettings after company takeover. After experiencing excellent service from Taylettings the DJA service standards dropped off a cliff. Impossible to contact any property managers as answer machines and no call backs. Two significant issues relating to DJA overpaying council tax and not requesting refunds - after 8 months. And also DJA completely failing to respond to a mortgage broker to renew property insurance on 3 properties. Blatant mis-management and shoddy service. Now trying to transfer out of DJA and still encountering a blank wall of no communication. Worst letting agents ever.

Mike · 11 December 2024

★★★★★ 5/5

Trustpilot

Amazing

Absolutely brilliant, helped all the way through with the process and every person I spoke to on the phone was lovely and helpful, would absolutely recommend! And especially a big thank you to Carol!

Reece · 12 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Stephanie McMillan was extremely helpful and professional when we let our flat through DJ Alexander. We were kept up to date with prospective tenants and they promptly secured a lease after undertaking the required checks etc. I would recommend Stephanie and DJ Alexander if you're looking for excellent property managers.

Pamela · 24 January 2024

★★★★★ 5/5

Trustpilot

Melinda/DJ Alexander is amazing

Melinda is amazing. She will follow through and help you deal with any issues regarding the sale. Fast to respond and very thorough. Thanks Melinda and DJ Alexander! Certainly would recommend them!

Hk · 6 December 2024

★★★★★ 5/5

Trustpilot

A big thank you to Lauren and Chloe (Edinburgh Branch)

Thank you to Lauren and Chloe for all their excellent assistance this week in providing us with guidance and advice every step of the way during the application process. Finding new accommodation is very stressful at the best of times, but this has been seamless. Thank you!

Cristina · 24 March 2024

★★★★★ 5/5

Trustpilot

Over the moon with the service

Moving into our home couldn’t have been made easier especially with the help of Caroline Connelly and Diane Harte. They both were very helpful and informative during the whole process. We would also like to say a big thank you to Caroline for making us feel so welcomed and at home from the first viewing onwards.

Casey · 30 August 2023

★★★★★ 1/5

Trustpilot

STAY AWAY scammers!!

STAY AWAY! Would give 0 stars if I could. I had the worst experience with this letting agency and have recently found nice flats to rent and seen it’s by them and completely avoided. Let me talk you through my experience. Firstly, when we paid the deposit and told we got the flat we started buying furniture as it was a completely unfurnished flat. After buying everything a few weeks till we moved in we were then told that they had found someone else last minute and decided they would rather they had moved in rather than us. OBVIOUSLY kicked up a fuss and they apologised and agreed to give us the flat. When move in date arrived, I went in to collect the keys I was waiting for 2 hours in the waiting room for them to get everything organised even though I came at the time they told me to come. When I finally got the keys I left and I was maybe 15 minutes into my walk on my way to the flat when I was grabbed (literally) and told they gave me the wrong keys, which is fine, mistakes happen. They apologised and offered me a lift to the flat for their mistake, but then took away that offer and said they couldn’t so I had to walk... again. When I got to the flat the grass was extremely overgrown in the garden, the floorboards were dirty, there was wee in the toilet that hadn’t yet been flushed and the floors just generally sticky. I took pictures and phoned up letting them know the issues. There was also lots of vases, cups and items left by previous tenant. A few months later a woman arrived at my door claiming she was had previously lived at this property and had left a few items in the kitchen and requested to pick some of it up, which I was fine with. Let me reiterate it was my first time moving out so I didn’t know what was the norm, I just assumed that these things often happen. I gave her my number as requested so she could pick up the rest of her items when she was next in the area. Well, 10 months down the line my flatmate decided she was going travelling, and DJ Alexander stated that I could not have another tenant replace her, I would have to move out ALL my furniture for one week to move back in and re sign everything, but we could also be rejected. Wasn’t worth the hassle would have loved to stay but was not worth holding furniture in storage for a week to move back in so we just moved out. Later we received a bill for a total of £560 for cleaning charge and charges because of the overgrown garden... the garden is literally overgrown in the pictures of the flat on the website and was like that when we moved in. They charged us for stains and things left over that the previous tenant left and never picked up, which PROVES there was no check out after she moved out otherwise they would have charged her for that??? Anyway just the worst experience ever I’m completely scarred and I’ve probably left out a tonne of other things but please avoid at all costs. Scam of a company.

Lauren · 28 February 2020

★★★★★ 5/5

Trustpilot

A positive experience!

The process was smooth and fast with assistance from the agents every step of the way. I had viewings with both Eilidh & Blair and both agents were really lovely and professional. As the agent of the property I took, Eilidh has been fantastic to communicate with, responds really quickly and very happy to answer any questions. Rachael handled the tenancy agreement and documents, and was also very helpful and professional. Overall I am very happy with DJ Alexander’s services. I would definitely rent with them as the agent in the future.

Elizabeth · 19 February 2020

★★★★★ 5/5

Trustpilot

As always first class service by DJ Alexanders

As always, my experience with DJ Alexanders has been first class. Donna Baird showed my client and I a lovely flat at Brandfield Street today and was extremely helpful and friendly. She went out of her way to tell us everything about the flat and was very knowledgeable, giving us information about the surrounding area and the application process. In my opinion, Donna then went above and beyond negotiating an offer from my clients who have pets. Donna made sure everything was in place to provide the landlord with reassurance about the pets behaviour and the suitability of my clients. I would have no hesitation recommending DJA as excellent agents and Donna does them proud with her proactive help, friendly and professional manner.

Kate · 12 February 2020