Trusted Agent profile · St. Andrews
★★★★★
1,573 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,573 reviews on two platforms, including 28 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had an inspection from Holly and she…
We had an inspection from Holly and she was great! We had a few questions that we hadn't known who to ask and she was super helpful and answered them all clearly!
Thank you, Ava, for this excellent review. We will pass this onto Holly and the Team.
5/5
TrustpilotOnly for Cameron for all his support
All the stars i have given above is for agent CAMERON LINDSAY and no one else.
Thank you, Bhavna, for this excellent review. We will pass this onto Cameron and the Team.
5/5
TrustpilotTrue professional
I am a current tenant of DJ Alexander and I have had the pleasure to deal with the Fantastic Paul Hyett-Czompo. He has completed 2 property inspections in my home and is so respectful and polite. Paul is responsive with his communication and in arranging maintenance issues. I can't rate Paul and DJ Alexander highy enough!
Thank you, Jenny, for this excellent review. We will pass this onto Paul and the Team.
5/5
TrustpilotFast, efficient and friendly estate agents
Moving house is generally a stressful event on its own, never mind the fact that I had to move during Covid-19 pandemic from another city. I would like to thank Natalie Cotton and Lee Charlton for all their efforts.They have answered all my questions and requests while managing to finalise my tenancy agreement at such short notice. Because of their efforts, I did not had to continuously seek new properties as theirs are actually the best in Edinburgh and I have saved money since I secured a property really fast.All these things have helped me feel less stress and actually look forward to move into my new property. Overall, I am extremely happy with D.J. Alexander especially as I have tried a few estate agents before them and they haven't responded or helped in any way with my requests.
Hi Nicoleta, thanks for the great feedback and really please to see the team helping you through out the whole process. I will make sure I pass this on.
5/5
TrustpilotOutstanding service from Catherine Bruce at DJ Alexanders
I have been using D J Alexanders to rent out my property for years and they are first class. They inform me of any repairs needed immediately and advise me of the best way forward. My flat is never empty for long and they are amazing at finding new tenants. I have recently asked Alexander’s to sell my flat and Catherine Bruce has sold it for me in less than a week. Catherine is unbelievably professional and keeps me informed at all times. She also sold my husband’s flat in record time with excellent service. I really cannot praise Catherine highly enough.
Hi Collette, thanks for taking the time to leave this great feedback. I will make sure I pass this onto Catherine and really please she could help on a number of occasions.
5/5
TrustpilotD J Alexander Estate Agents
I've been renting my property for almost 18 years and DJ Alexander have acted on behalf of my landlord since the merger of EPM and themselves. D J Alexander have been excellent. I deal with Richard Anderson a lot and I feel at ease speaking to him regarding anything. The maintenance team are excellent also. My daughter has just moved out with my granddaughter and D J Alexander secured a tenancy for her, 5 minutes away from me. Elaine showed us around and Rachael dealt with all the administrative paperwork. Both were fantastic. Since moving in there has been an issue with the boiler but due to COVID and Brexit the part is out of stock. D J Alexander arranged for 3 heaters to come which came from Argos.I highly recommend D J Alexander they give a first class service.
Hi Suzy, thanks for taking the time to leave this great feedback. We really value you as a customer and we are always happy to help where we can.
5/5
TrustpilotCaroline the estate agent was brilliant…
Caroline the estate agent was brilliant all the way through the process and was extremely helpful I’d highly recommend asking for her if you are going to go through dj Alexander , no detriment to the other agents but Caroline is one of a kind
Thank you, Ryan, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotWe have been using DJ Alexander for…
We have been using DJ Alexander for years now with our property in Leith Walk, edinburgh.
Thank you for this excellent review. We will pass this onto Ellen and the Team.
1/5
TrustpilotTerrible company
Terrible company, they cut corners, and will steal every last penny they can out of you
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We always aim to deliver the highest standard of service, and we take feedback like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for raising this with us.
5/5
TrustpilotWe had Emily Jardine helping us through…
We had Emily Jardine helping us through this process and wow! she was so supportive and quick to help us out with anything. we came across a few setbacks and she instantly called us and helped us through it. could not have wished for a better Application Advisor. Thank you Emily!
Thank you, Holly, for this excellent review. We will pass this onto Emily.
1/5
TrustpilotVery bad customer experience
Very bad customer experience. Gas Hob was not working and Agent who has dealt with my check in process knows that it was not working but wantedly didn’t inform me. Now it’s has been 5 days since I moved in and Gas hob is still not working and issue is not resolved
Dear Prashanth. Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat experience with Jen!
Thank you Jen for visiting our property for a routine inspection. Jen was kind and courteous throughout and we appreciate her taking our feedback back to the landlord, as well as having a clear communication channel with us - it's made us feel valued and looked after.
Thank you for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotJames was very helpful and informative…
James was very helpful and informative when we viewed 3 properties with him. He was friendly and gave us useful insights into the different properties, which helped greatly in us securing our property. It was a pleasure having him show us round these properties, thanks James!
Thank you, Erica, for this excellent review. We will pass this onto James and the Team.
5/5
TrustpilotDJ Alexander
Entire process with DJ Alexander went extremely smoothe without flaws from viewing to move in date. Special thanks to Ryan Cochrane who went out his way to get me settled in my flat. Readily available, prompt response and willing to help with anything. Thanks so much Ryan. Much appreciated, highly recommend.
Thank you, Marcus, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotSeamless!
Sarah McIntyre was incredibly attentive. Always quick to pick up the phone, respond to my queries and talk me through each step of the process. I was honestly so impressed. When she was in leave, her colleague Elliot kept me informed and provided the same high standard of support. Seamless! Thank you so much 😊
Thank you, Anna, for this excellent review. We will pass this onto Sarah, Elliot, and the Team.
5/5
TrustpilotOur flat-hunting journey with…
Our flat-hunting journey with DJAlexander is going well so far. The viewing was informative, and the agent Mark Hall was friendly and answered all our questions. Then, Laura Mctaggart, another agent, guided us seamlessly through the application process and helping with securing the flat. Fingers crossed for the same smooth and good experience during our tenancy.
Thank you, Alex, for this great review. We will pass this onto Mark, Laura, and the Team.
5/5
TrustpilotGreat Service from Anna Scott
Great Service from Anna Scott. Prompt, on time and kept me informed. Thank you
Thank you, Gordon, for this excellent review. We will pass this onto Anna and the Team.
5/5
TrustpilotI had a very positive experience with… Excellent Service and Exceptionally Quick Resolution
I had a very positive experience with Ikenna Njoku, Property Relationship Manager. The washing machine replacement was arranged and completed within just a week, which was much faster than expected. Communication was clear throughout the process, and everything was handled efficiently and professionally. I really appreciated the quick response and smooth coordination. Thank you again for the excellent support and service.
5/5
TrustpilotVery organized
Very organized! Everything was clear and right on time. Appreciated the fast process and also the very many and much needed clear instructions. Laura Mctaggart was the perfect agent for the process. Thank you Laura.
Thank you, Wendy, for this excellent review. We will pass this onto Laura and the Team.
1/5
TrustpilotI had quite a bad experience selling
I had quite a bad experience selling. My senior sales agent did not really advise me in the way I was expecting, and altogether it was not a pleasant process. But it could have just been me, nevertheless very disappointing.
5/5
TrustpilotLauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkab
Lauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkably smooth process given how hard the rental market can be. Thanks to Lauren and the team
Thank you, Nici, for this excellent review. We will pass this onto Lauren and the Team.
5/5
TrustpilotWhat a fantastic company with lovely…
What a fantastic company with lovely staff. Gill Annand was so kind, friendly and helpful. I felt she really went above and beyond. Very clear communication, fast response time. I would highly recommend this estate agent :)
Thank you, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotFantastic support from Gill!
Gill has been absolutely fantastic in assisting with my new property. I am relocating from Edinburgh to Aberdeen so had to do everything via phone call and email, the support and advice Gill has given has been incredible, making the full process extremely smooth and easy. I would 100% recommend Gill to anyone!
Thank you, Darryl, for this excellent review. We will pass this onto Gill and the Team. Best wishes from all at DJ Alexander.
1/5
TrustpilotIncredibly poor communication and lack of clarity
TL;DRover the course of 6 weeks, the speed at which I received responses and the lack of clarity in those responses was just awful. Would definitely not recommend. 6 weeks to perform document checks vs 3 days with another Edinburgh based letting agent.It all started on 10th March where I inquired about 3 properties. I got no response whatsoever.In mid May, I inquired about another property which I received a virtual viewing for and I also requested viewings for 2 other properties.22nd May - Provided an application to apply for the above properties but requested to hold off progressing until I had seen the other virtual tours.25th May - Received the other virtual viewings and decided to proceed with our first choice.27th May - Chase up email was sent as I received no comms. Was told they would chase the landlord.29th May - Second chase up email sent as no comms. Landlord had chosen another applicant so I requested to progress with second choice.3rd June - Application for second choice rejected due to other applicant having an earlier move in date. Asked to move to 3rd choice which was accepted that day and was told leasing team would be in touch in the morning regarding documents.4th June - Holding deposit paid and all required documents completed and sent over.5th June - Online portal account created and more forms to fill in. Move in date sorted for 13th July.11th June - Chase up email sent as heard nothing regarding document checks. Out of office response.12th - 15th June - Sent email to generic address requesting more info. Was told they were short staffed hence delay in processing. I explained the situation I was in regarding rent for current property and how I wanted to have the lease signed before I provided notice on the current property so there would be minimum rental due date overlap. Was told they cannot work a month in advance.17th June - X returns from holiday and explains they are on skeleton staff but assures me the document checks will be completed before move in on the 13th July. I explained the overlapping rent issue above to X and asked what the best approach was to which I got no response.24th June - Chase up email sent as no response.25th June - Second chase up email sent. Response was checks were still being run and they will be completed by the end of the following week.3rd July - Emailed to find out the status of the checks on the assumption we would receive the lease to sign. Received a call saying some documents were missing which we then provided. We were then told that because my partner was from the EU, she couldn't be credit checked and therefore we had to pay the full deposit amount which we were still happy to do. I asked when we would receive the lease as it should have been this day.6th July - I asked again when I would receive the lease to which the response was "once all checks are completed". I asked for timelines because the move in date was in a week and panic had set in. I then asked if it was possible to push the move in date a month to the 10th of August because paying 2 sets of rent was completely not affordable. 7th July - Response was "checks will be complete by the time you move in.". They took the 10th of August to the landlord and I also asked to receive the lease by the end of the week (which we would have done anyway) so that I could provide my notice and not have any overlapping rental dates. I received no response.8th July - After talking with friends, colleagues and other agencies about this company and also completing a free online credit check in 10 minutes, we decided to withdraw our application.9th July - We applied for another property through another company.16th July - Lease signed for above property.CONCLUSION: DJ Alexander are incredibly slow and not very informative whatsoever.
Hi Cammy,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you.Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property. You can also call me directly on 0131 5241337.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
