Martin & Co St Albans reviews

★★★★★ 5/5

Google

THIS IS THE BEST SERVICE I HAVE SEEN SO FAR IN UK.VERY VERY HAPPY.THE SERVICE AND COMMUNICATION IS JUST THE BEST.

Vera · 28 November 2024

★★★★★ 5/5

Facebook

Thank you won’t be enough for what you’ve done for me Mrs Kelly Robert. But, thanks for being the shoulder I can always depend on when it comes to Forex and Bitcoin trade. I was able to earn $6,000 in just 7 days with an investment capital of $500 with the help of your Expert trading skill. let me try and help others reach out to you for them to have the best trading experience too. contact Mrs Kelly for your safe and secure trade. Via WhatsApp: + 1 (323) 628-7351 Email: Kellyrobert11009@gmail.com

LS · 19 May 2023

★★★★★ 5/5

Google

Merril, Richard and their team are the most attentive and considerate letting agents that I have used. From helping us find a property to the ongoing management they have looked after our needs and gone the further mile in regards to fitting in with our timescales and wider needs. I would strongly recommend them.

James · 29 July 2019

★★★★★ 1/5

Trustpilot

It's rather easy to get 5 star reviews…

It's rather easy to get 5 star reviews when there are no issues to deal with. However, a company, in my opinion, is judged on how well they deal with problems and Martin and Co have demonstrated to be shockingly bad. Martin and Co St Albans, have incredibly unhelpful staff that stop replying to emails with genuine issues, with clear evidence with concerns about how their tenants are behaving and treating property which directly affect neighbours and is clearly breaking the terms of the lease. We communicated well over 3 months ago and requested that the debris and obstructions be removed from around the rear of our property, to enable us access to our first floor property. The tenant, who martin and Co placed in the property have admitted in writing that they are responsible for the tenants conduct, to ensure and communicate they abide by the terms and conditions of the agreement and also stated they would escalate matters if the tenant was unwilling to meet with us and letting agent to remedy it, yet the tenant was unwilling and martin and co have gone back on their word and ignored our latest email. it’s being treated like a dump, there are discarded belongings and furniture along with a large plastic shed (which could have been located anywhere else in the garden, other than directly below) blocking access to our first floor property, for maintenance etc. As a result, we haven't been able to get our windows cleaned, the sky engineer cannot access the dish. Whatever the circumstances may be, it isn't appropriate to cause neighbouring properties an inconvenience when the provisions set out in the lease as well as the issue being raised consistently for over 3 months! Our latest email has been completely ignored and sums up how they approach issues when they arise. Martin and Co St Albans - Lack integrity, unprofessional and unhelpful. Avoid at all costs. (we have photos and emails for evidence to verify our experience with Martin and Co St Albans)

M · 6 May 2023

★★★★★ 5/5

Google

Great company to work with, always happy to help. REGULAR viewings and right target audience

Sheila · 5 February 2025

★★★★★ 5/5

Google

I have been working with Richard & Merril since 2010. I have found them both to be professional, kind, efficient and very helpful. Their communication with me has been excellent. They always return my phone calls and I cannot speak highly enough of them. Their work ethic and people skills are a credit to Martin & Co.

Dean · 1 April 2015

★★★★★ 5/5

Google

I have been working with Richard & Merril since 2010. I have found them both to be professional, kind, efficient and very helpful. Their communication with me has been excellent. They always return my phone calls and I cannot speak highly enough of them. Their work ethic and people skills are a credit to Martin & Co.

Poetic · 10 July 2014

★★★★★ 1/5

Google

Martin and Co review It's rather easy to get 5 star reviews when there are no issues to deal with. However, a company, in my opinion, is judged on how well they deal with problems and Martin and Co have demonstrated to be shockingly bad. Martin and Co St Albans, have incredibly unhelpful staff that stop replying to emails with concerns about how their tenants are behaving and treating property and neighbours. We communicated well over 40 days ago and requested that the debris and obstructions be removed from around the property, to enable access to our first floor property. The tenant, who martin and Co placed in the property have admitted in writing that they are responsible for the tenants conduct, and yet, it’s like a rubbish dump (see photo attached), there are discarded belongings and furniture along with a large plastic shed (which could have been located anywhere else in the garden, other than directly below) blocking access to the first floor property, for maintenance etc. As a result, we haven't been able to get our windows cleaned, the sky engineer cannot access the dish, and we cannot get the gutters cleaned out which are overflowing with debris and growing shoots, being located next to many tall trees, which means the water flows down the property face and not entirely in the gutter. Whatever the circumstances may be, it isn't appropriate to cause neighbouring properties an inconvenience, when the issue has been raised more than once, to just be ignored, sums up how they approach issues when they arise. Martin and Co St Albans - Unprofessional and unhelpful. Avoid at all costs.

A · 25 March 2023

★★★★★ 5/5

Google

They do everything I ask of them efficiently and without unnecessary complications

Alyson · 5 February 2025

★★★★★ 5/5

Google

Merril, Richard and their team are the most attentive and considerate letting agents that I have used. From helping us find a property to the ongoing management they have looked after our needs and gone the further mile in regards to fitting in with our timescales and wider needs. I would strongly recommend them.

James · 1 April 2015

★★★★★ 5/5

Google

I have experienced a great pleasure working with Martin&Co

Liliana · 7 March 2025

★★★★★ 5/5

Google

Great communication and brilliant staff, thank you Tom and the team

Tom · 19 May 2024

★★★★★ 5/5

Google

Very good agent! We used Martin&Co to relet our property in St. Albans. They kept us informed re viewings and were very attentive in helping with all aspects of our letting. I would highly recommend Martin&Co!

Jacqui · 7 November 2023

★★★★★ 5/5

Google

Couldn’t ask for a better company . 100% in everything they do.

Samantha · 6 January 2025

★★★★★ 5/5

Google

I found Tom amazing came back with all our questions so helpful and knowledgeable totally recommend him

Janis · 24 October 2024

★★★★★ 5/5

Google

I have used Martin&Co for many years now to let my property. Always pleased with the service from polite and attentive staff. They would always get my recommendation and I look forward to working with them in the future.

Matthew · 19 July 2023

★★★★★ 5/5

Google

BEST ESTATE AGENT I have ever dealt with. Martin & Co are professional, caring, personable and overall the best estate agents I have ever had the pleasure of dealing with. They are fast at resolving queries and are a joy to work with. Thank you for everything.

Paula · 7 October 2022

★★★★★ 5/5

Google

We are renting for the first time through Martin & Co in St Albans. Communication with staff has always been professional and responsive, with a special mention for Claire and Sarah. We would highly recommend using Martin & Co.

Wendy · 20 June 2023

★★★★★ 1/5

Trustpilot

Around a year has passed and still issues

Around a year has passed, and Martin and Co St Albans have yet to address the issues raised, which prevent us from accessing our property for maintenance amongst many other issues. This situation clearly demonstrates and substantiates their dismissive attitude towards genuine concerns. Their approach is utterly unprofessional, preferring to neglect these issues in the hope that they will simply disappear.

Mr · 1 February 2024

★★★★★ 5/5

Google

We have moved into another property with Martin and Co, and the experience was top-notch. They have been incredibly cooperative and friendly throughout the entire process. Smooth and hassle-free. Highly recommend!

Tae · 17 November 2023

★★★★★ 5/5

Google

. I have used Martin and Co since they first opened in St. Albans (they then were open on a Sunday which I found very useful as I don’t live in St. Albans). All the staff are very knowledgeable and helpful so I would definitely recommend them.

Len · 23 August 2024

★★★★★ 5/5

Google

Awesome experience working with Martin & Co!! They have a great team to help throughout the rental journey, especially during check-out which is generally very stressful. But the team made it simple for us! Keep up the good work and all the best!!

Praveen · 25 October 2024

★★★★★ 5/5

Google

I have had dealings with Martin and Co St Albans for the past 11 years and can honestly say that the interaction and service I received from them is top quality and 100% professional. Sarah ,Clare ,Mandy and Tom always going the extra mile and can recommend them with 5 stars for sure.

Hannes · 10 April 2024

★★★★★ 5/5

Google

Very reliable and great service 👏 …

Frank · 14 November 2024