Martin & Co St Albans reviews

★★★★★ 5/5

Google

I lived in St Albans for 3 years and honestly cannot praise the team at Martin & Co. high enough. They embody true professionalism and have always kindly looked out for me not only when I was a tenant but also after I left with forwarding misdirected parcels and letters, which I am extremely grateful of. Whether it was a broken light or a leak in the ceiling, they have always been there for me. If I return to St Albans in the future, they are the first agency I would go to.

Johnny · 15 January 2024

★★★★★ 5/5

Google

Mandy at Martin and Co was lovely to deal with. Friendly, upbeat and very switched on. The rest of the team were great too. Would recommend.

Toby · 9 August 2026

★★★★★ 5/5

Google

Fantastic home buying experience. A lovely firm and people that made the process painless.

Gina · 13 March 2026

★★★★★ 5/5

Google

I am very happy to be able to contact Martin & Co (St Albans). With the professional help of their staff, I have successfully found the house I like. The staff is very polite and kind, capable and efficient, and their sincere attitude can make me feel at ease. They, I am lucky to have access to the staff of Martin & Co (St Albans). I have a friend who is planning to buy a house in the UK. I have already recommended Martin & Co to my friend.

Neko · 31 August 2023

★★★★★ 5/5

Google

Martin & Co have been my lettings agents for the past three years. I have always found them to be very helpful and efficient and have ensured the smooth drawing up of my lease agreements and necessary yearly boiler checks. I would recommend them to anyone looking for reliable and efficient letting agents.

Susan · 6 January 2025

★★★★★ 5/5

Google

I had the pleasure of renting through Martin & Co for the past two years, and I must say, it has been an exceptional experience from start to finish. I believe sharing my feedback can be beneficial not only to potential renters but also to landlords considering using Martin & Co's services. Throughout my tenancy, Martin & Co demonstrated the utmost professionalism. From the initial inquiry to the lease signing and beyond, their team was attentive, courteous, and efficient. They made the whole process incredibly straightforward, ensuring that all necessary paperwork and details were taken care of promptly. One aspect that truly impressed me was their responsiveness. Whenever I had a question or concern, Martin & Co was just a phone call or email away. Their fast and helpful responses made me feel valued as a tenant, and any issues that arose during my tenancy were handled swiftly and effectively. What sets Martin & Co apart is their human touch. They treat their clients with respect and empathy, fostering a genuine sense of trust. Knowing that I was dealing with real people who cared about my well-being and satisfaction as a tenant made a world of difference. As a tenant, it's essential to have confidence in your property management company, and Martin & Co exceeded my expectations. They demonstrated a thorough understanding of tenant rights and landlord responsibilities, creating a balanced and harmonious rental experience for all parties involved. I can wholeheartedly recommend Martin & Co to anyone seeking a reliable and professional rental agency. Their commitment to excellence and customer satisfaction is evident in every interaction. Should I have the opportunity to rent again in the future, I wouldn't hesitate to choose them as my go-to agency. Thank you, Martin & Co, for making the last two years of renting an absolute breeze. Your dedication to providing outstanding service is truly commendable. I'm grateful for the positive experience and eagerly look forward to working with you again. In conclusion, I highly recommend Martin & Co to both tenants and landlords alike. You can trust them to handle your rental needs with competence, care, and a genuine human touch.

Mahmoud · 30 July 2023

★★★★★ 5/5

Google

We bought a house and sold a flat in St Albans with Martin&Co. They were excellent from both the buyer's and seller's perspective. The virtual tour software they put together is very useful and I haven't seen other estate agents in St …

Emily · 13 April 2025

★★★★★ 5/5

Google

We had a water leak which bought down part of the kitchen ceiling in our let house. Martins handled the tenants, and the mulitple trades people very sensibly and sensitively and got the repairs completed when the tenanant was absent. Could not have been managed better.

Ian · 6 March 2025

★★★★★ 1/5

Google

Rented a property with them in St Albans. After the experience I had this was the last property I rented and so glad I got out of the rental market. They really make no exception for charging you fees and treating you as a second class citizen. We rented a flat needing attention but was ok for our needs. On moving out we got penalised for the things that were typical of an ageing property that had not been maintained- ageing paint, worn carpets, tatty bath fittings etc. Ultimately we took it to a dispute service but that experience was a joke and offers no real consideration or accurate assessment. The lesson learned was that you have to document every tiny insignificant scratch or fingerprint on moving in, otherwise the system of Martin and Co will penalise you and take more of your money when moving out. Add-on: Yes there will be no record for me because the property was rented under the other tenants name.

P · 15 April 2023

★★★★★ 5/5

Google

Various staff have assisted me at Martin and Co. Their response times to emails are prompt and are always followed up with a phone call to discuss the matter further. They mean business and they always give polite and efficient, professional service. They reduce customer effort where they can, are insightful, forthcoming and honest and accommodate their clients when needed. They make sure they marry the right tenant with the right property and consider all the factors to make it successful and happy long term. Here the customer is still King!

Nadia · 13 April 2023

★★★★★ 5/5

Google

Couldn't wish for a better service. Met Tom and Mandy from the sales team. Very friendly and a pleasure to deal with. Always on hand when needed, very helpful and excellent communication. Sold the house within weeks. Very pleased with …

Kuldip · 13 April 2025

★★★★★ 5/5

Google

We used Martin & Co to sell our house in St Albans and could not not be happier with the excellent service we received. We talked to three estate agents at the beginning and chose Martin & Co due to …

Gregory · 13 April 2025

★★★★★ 5/5

Google

My partner and I have been renting through Martin and Co St Albans for just over two years and couldn’t recommend them enough! They were very thorough when taking us through the contract, unlike what we have experienced in the past from any other agent. A true family operated business that puts both their landlords and tenants first, Martin and Co St Albans went above and beyond our expectations throughout our time renting with them and we have only left due to emigrating. Richard, Merril and Will thanks for everything.

James · 29 April 2020

★★★★★ 5/5

Google

My partner and I have been renting through Martin and Co St Albans for just over two years and couldn’t recommend them enough! They were very thorough when taking us through the contract, unlike what we have experienced in the past from any other agent. A true family operated business that puts both their landlords and tenants first, Martin and Co St Albans went above and beyond our expectations throughout our time renting with them and we have only left due to emigrating. Richard, Merril and Will thanks for everything.

James · 30 March 2020

★★★★★ 5/5

Trustpilot

Best Agents in Hertfordshire!

My partner and I have been renting through Martin and Co St Albans for just over two years and couldn’t recommend them enough! They were very thorough when taking us through the contract, unlike what we have experienced in the past from any other agent. A true family operated business that puts both their landlords and tenants first, Martin and Co St Albans went above and beyond our expectations throughout our time renting with them and we have only left due to emigrating. Richard, Merril and Will thanks for everything.

James · 1 February 2020

★★★★★ 5/5

Google

Instructing Richard and his team to let my property was the easiest and best decision. From the moment I met with them I was confident in their services and they never once disappointed. The whole process was completely pain free; they took care of everything. Their fees are very reasonable and well worth the money. I just sat back and saw the rent coming in every month. If an issue did ever arise they dealt with it immediately, needing nothing more from me than my approval. I really cannot recommend highly enough.

Katherine · 29 July 2019

★★★★★ 5/5

Google

Martin & Co's Will Lau was working for the seller in our recent house purchase in St Albans. He wasn't working for us, but it sometimes felt like he was in the way that he diligently kept us up-to-date on the progress of the sale and was always willing to go the extra mile and find out further information. His transparency and thoughtfulness really stood out to us having dealt with many estate agents. We highly recommend dealing with them.

Patrick · 5 July 2019

★★★★★ 5/5

Google

Richard took over the management of my apartment about a year ago and inherited a bit of a shambles as the letting agent I had used for years had, unbeknownst to me, let the place slide in terms of both maintenance and admin. After reading some great reviews - albeit a tiny bit sceptically - I chose Martin & Co and it was the best decision I could have made. Right from the start communications were excellent and Richard and his wife immediately put my mind at rest. Personally, I find efficient, family-run businesses like this which demonstrably have the customer's interests at the core of all they do pretty thin on the ground these days. I count my lucky stars I found them and couldn't recommend them more highly.

Gina · 11 May 2019

★★★★★ 5/5

Google

Richard took over the management of my apartment about a year ago and inherited a bit of a shambles as the letting agent I had used for years had, unbeknownst to me, let the place slide in terms of both maintenance and admin. After reading some great reviews - albeit a tiny bit sceptically - I chose Martin & Co and it was the best decision I could have made. Right from the start communications were excellent and Richard and his wife immediately put my mind at rest. Personally, I find efficient, family-run businesses like this which demonstrably have the customer's interests at the core of all they do pretty thin on the ground these days. I count my lucky stars I found them and couldn't recommend them more highly.

Tinabrandt1 · 5 July 2018

★★★★★ 5/5

Google

We have recently purchased a property through Martin and Co St Albans. Will Lau was excellent - he understood what we wanted and didn't waste our time trying to force us to view things that weren't right for us (unlike a few other estate agents in the area who seem to send over anything and everything!). The whole team were really nice and helpful - we did a couple of viewings of the property after we had put the offer in, and they were always very accommodating and patient. Great team, can't fault them. We have purchased a lovely flat, and when we do eventually want to sell, we will certainly be going through Martin & Co.

Isabel · 5 July 2018

★★★★★ 5/5

Google

Mandy is very responsive and helpful during our viewing

Wing · 28 July 2025

★★★★★ 5/5

Google

We were very happy with the service we received from Martin and Co. Richard, Will and the team were professional and thorough, helping us with the initial work to prepare the house for rent and in finding us a tenant. Thereafter, they were equally proficient in the way they managed the property, providing full monthly reports and undertaking periodic visits to the property. Throughout, they were friendly and responsive in their dealings with us, providing assurance that our property would be looked after. We would happily recommend Martin and Co. to anyone seeking a lettings agent.

Sarah · 31 March 2018

★★★★★ 5/5

Google

We rented our first home in St Albans through Martin & Co and then chose to go against the flow and sell our home through them as we had received such great service. Richard, Merril and Will are honest, straight talking and always do what they say they will do. Our house was sold within 2 weeks of going on the market, for the asking price. Our experience with some of the big estate agents in St Albans has been very poor by comparison. We strongly recommend giving Martin & Co the opportunity to sell your home.

Simon · 5 July 2017

★★★★★ 5/5

Google

I first got to know Merril & Richard in 2012 when I moved back to St Albans and was looking for a 2 bedroom apartment. And I must say it has been such a pleasure getting to know them and relying on them to get those little things done that every tenant has to experience throughout their tenancy.They were so professional and friendly. I cannot recommend them highly enough. They are not like other estate agents - so much better !!

Alan · 6 July 2015