Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
Naml · 14 October 2023
★★★★★ 1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
Ch · 2 October 2023
★★★★★ 1/5
TrustpilotDon't listen to times to avoid and devalue for no reason.
When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!
Jess · 26 September 2023
★★★★★ 5/5
TrustpilotI just want to say that Lewis and…
I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.
James · 17 August 2024
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)
Emma · 18 August 2023
★★★★★ 5/5
Trustpilot** The best morgage advisor **
Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.
Jamie · 8 February 2018
★★★★★ 1/5
TrustpilotNuisance Tenants! Howling Dogs!
Tenancy stated no dogs. However, they rented the property to someone with a spaniel. The dog has howled all day, every day for over a year! The 2 agents I've spoken with couldnt care less! It’s extremely distressing to hear and IVE HAD ENOUGH!!!! They clearly don’t manage the properties very well. *Its been reported to the LocalAuthority
Jessie · 17 October 2024
★★★★★ 5/5
TrustpilotI just want to say that I am absolutely…
I just want to say that I am absolutely impressed and satisfied and speechless at the customer service expertise of Meghan and Lewis at the Wolverhampton branch they have been two wonderful people and I would say that the management as a whole, these two staffs have been great in renting a property, I have been to lots of agencies but the moment I walked into Connels it was like home and all problems solved and we are still in the process of securing the property and I would like the agency to appreciate Meghan and Lewis
James · 28 July 2023
★★★★★ 1/5
TrustpilotAbsolute shambles of a company been…
Absolute shambles of a company been chasing out deposit down for weeks now they are always excuses as to why this hasn’t been done. Always people promising to chase things up and contact us and they never do! Always told you will hear something in a week that’s now been going on for nearly two months! Quick to take money yet not quick to give you what’s yours back!
Stacey · 5 April 2024
★★★★★ 5/5
TrustpilotAndy from the Dorchester branch, Excellent!
Rented through the Dorchester branch. Dealt with Andy and received fantastic service. Very friendly and helpful and kept me up to date throughout the whole process. Everything was made easy unlike other estate agents we have used. Was a very smooth and straight forward move, couldn’t have asked to work alongside a better person.
Madeleine · 1 July 2020
★★★★★ 1/5
TrustpilotA property in Hinckley
I saw a property that I was looking to buy. The agent booked an appointment ten days after, I called again asking him to find an earlier appointment, he just couldn't/ wouldn't (I think it was an excuse). Then the day of the appointment he called me to say that the house was sold. To me this was a ruse. They used my appointment as a way to pressure the other viewers to make an offer and that is why they wouldn't accomodate me earlier. Plus I got a call from another agent in their premises (a couple of days after I made the initial appointment) that left me a message that she wanted to talk about the property. I called them repeatedly, she was always busy, and never called back. The level of unprofessionalism was outstanding with this agency.
Rita · 17 July 2023
★★★★★ 1/5
TrustpilotBelieve the reviews...
Lots of phone calls and voicemails after asking for email only contact.They booked in an appointment after I only an asked about available times, and without bothering to check it worked for me.Ignored my email telling them I didn't book an appointment, and still sent a man to my house...Signed me up for an account, despite me NEVER requesting, and never booking an appointment.The guy who showed up was nice enough, but the "Oh that's Head Office, I'm based locally" excuse doesn't fill me with faith. Then seeing all these reviews confirms that this doesn't seem to be a one off.Estate Agents in the 80's had better reputations.
Gary · 5 July 2023
★★★★★ 5/5
TrustpilotChris vale of Connell a Rayleigh was…
Chris vale of Connell a Rayleigh was such a big part in buying our first home. He was on hand from start to finish and without him it would of been impossible! Thank you for making everything run so smoothly so we could enjoy the process of buying our first home!
Megan · 30 January 2021
★★★★★ 5/5
TrustpilotBrilliant estate agent
Had a great experience working with Louis in the Birmingham city branch to get completed on a new build property! He really understood what information we needed to feel comfortable proceeding, and was really proactive, helpful and responsive throughout the process of the purchase. Id gladly work with him again and would definitely recommend him to others!
Adam · 8 October 2024
★★★★★ 1/5
TrustpilotWhat can I say spoke to a young lady…
What can I say spoke to a young lady from this company this afternoon seemed very nice to start off with when I stated I've got a shared ownership and I own 80% .I explain but I'm not sold property for over six years . I felt from the young ladies conversation at the end but I would not want them to come in my property because they stated to me on the phone why would a share and ship property they don't normally sell you have to get permission off them I completely understand that because I've been shared ownership since I was 21 years old and I don't have a mortgage I've just brought over the time of years.I even stated how much I was looking for where the funds were coming from and everything then they stated on the phone that I can't find details that the property's been sold I brought this property in may 2015 I double check myself when I got off the phone I felt the conversation with the young lady I'm a very polite person but I felt with the situation I didn't want them in my property and I couldn't give a damn if I didn't sell it I'm very happy in my property but my family's got bigger like I stated from that situation within 10 minutes I decided that I did not want to do business with this people I'm trying to work this out because I'm very late back I run two businesses and I'm not from Grantham. All I was looking for was advice on what my property was worth if I'd buy outright or I would go to the shared ownership to find the right valuation I do know people in that department to find that situation but when somebody dictates to me on how a shared ownership works when I know more information what they do I thought it was quite rude on the way she spoke to me anyway I was very polite to cancel the appointment not to weigh their time but I would not go for a property with this company if I found a property I liked with this company I would politely write to the owners buy a letter saying I'd like to buy your property I'm very old fashioned I'm from a different area completely I would not normally put things like this but I feel that I've had to tonight because I felt that I did not want them in my property to give me a valuation that's really bad
Alfie · 8 June 2023
★★★★★ 1/5
TrustpilotReally bad customer services
I've got really bad experience with them.The agency in town centre in Peterborough is really bad.They don't even believe you if you call them about some problems in the property, they shout on you because they think that the right and also they don't want to give you the number to area menager (for complaints).That's so rude !!!
Paulina · 7 December 2016
★★★★★ 1/5
TrustpilotAvoid.
Avoid. If there was a zero rating I’d put that.Signed with them to sell my house in July 21, agreed a sale, heard nothing from them for 6 months, pulled my house from them and went with another company, sold and completed In 10 weeks.Come to buy a property and it happened to be listed with them, put offers in, didn’t hear anything so I called their office (St Budeaux Plymouth) and was promised the “sales negotiator Tyler ” would call me……I’m still waiting for that call. Meanwhile I check on their website to find the house I was bidding on was STC, WTH!!Absolute S**t show of a company. Again avoid.
Sqn · 3 June 2023
★★★★★ 5/5
GoogleVery good experience for the team help my family to look for a house. Alan and Nabil were very helpful and explained the details to us.
Yip · 24 October 2023
★★★★★ 1/5
TrustpilotRubbish service
Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!
Holly · 4 May 2023
★★★★★ 4/5
TrustpilotGood
Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.
Deborah · 20 June 2025
★★★★★ 5/5
TrustpilotScott Hillsdon and the WATFORD branch.
Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan
Kelly · 24 February 2020
★★★★★ 1/5
TrustpilotIf you want 10 month rent arrears
If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed
SUKHBIR · 2 September 2024
★★★★★ 5/5
TrustpilotVery happy
HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa
Rosa · 28 July 2020
★★★★★ 5/5
TrustpilotSale of our property
We would like to thank Hannah, Phoebe and the team for all their help in selling our property in Paignton. Especially with the fact that we live in Spain. They kept us up to date at all times. Thank you again
Angela · 22 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
