Hamptons Harpenden Sales reviews in St Albans

★★★★★ 1/5

Trustpilot

Rubbish service

Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!

Holly · 4 May 2023

★★★★★ 5/5

Trustpilot

Scott Hillsdon and the WATFORD branch.

Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan

Kelly · 24 February 2020

★★★★★ 4/5

Trustpilot

Good

Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.

Deborah · 20 June 2025

★★★★★ 1/5

Trustpilot

If you want 10 month rent arrears

If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed

SUKHBIR · 2 September 2024

★★★★★ 5/5

Trustpilot

Very happy

HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa

Rosa · 28 July 2020

★★★★★ 5/5

Trustpilot

Sale of our property

We would like to thank Hannah, Phoebe and the team for all their help in selling our property in Paignton. Especially with the fact that we live in Spain. They kept us up to date at all times. Thank you again

Angela · 22 April 2022

★★★★★ 5/5

Trustpilot

Highly recommend Southbourne branch:)

Highly recommend Southbourne branch:)All staff kind and helpful but big thank you to Dan the Man! As we have now named him:)Kind helpful professional and nothing too much trouble pre rental and after service. This young man is definitely going places and don’t hesitate to use this branch as excellent Thank youS and S

Steph · 2 August 2018

★★★★★ 1/5

Trustpilot

Would give 0 is it was possible

If I could give a 0 then I would. Never use this estate agent. They will only sell you a house if you use their in house mortgage advisor. My son has been threatened by this company after putting an offer in on a flat but refusing to use their mortgage advisor where they'll clearly get more money. AVOID THIS COMPANY.

Consumer · 13 June 2024

★★★★★ 1/5

Trustpilot

Very appalling services when attending…

Ashford branch Very appalling services when attending to get help and yet many rented properties advertised on there window and website yet to be told they have all be taken and not available,when I asked why it has not been taken down the person stated they didn’t have time and when I asked if they had anything they said no but yet they took my details . But their expression clearly showed they did not want to help me and one of their employees were showing an expression of aggressive look towards me by looking at me that way which made me feel uncomfortable. What kind of service is this if you can’t be treated equally I have a disabled mother who attended with me yet they were not willing to help . How can I get a rented property fairly if no one wants to help?

HASSAN · 15 March 2023

★★★★★ 1/5

Trustpilot

155 Branches Zero Customer Service!

155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!

Barry · 12 February 2024

★★★★★ 1/5

Trustpilot

If you want to sell your house Don’t chose this company!

If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!

Charlotte · 8 March 2023

★★★★★ 1/5

Trustpilot

Appalling handling of tenancy deposit

Appalling handling of tenancy deposit, avoid

Abhi · 5 March 2026

★★★★★ 1/5

Trustpilot

Deceitfulness, Bullying and Coercion

Absolute waste of space, wouldn't even give them one star. Had an offer accepted on the condition that we used their mortgage services. We were told that we were under no obligation to use them. We called the morning after explaining that we would be using our own advisor, to which they replied that another person has offered to buy the property. We know that this is completely untrue. When calling the estate agents to discuss the situation, I was cut off mid-phone call. Absolutely atrocious, please don't ever give your time to them as a vendor and definitely not as someone trying to buy a property. Completely gutted and feel utterly deceived and bullied.

Anon · 15 February 2023

★★★★★ 1/5

Trustpilot

I was about to write this comment and…

I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.

Matt · 1 August 2024

★★★★★ 1/5

Trustpilot

Awful letting agent!

Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!

Tayler · 31 January 2023

★★★★★ 5/5

Trustpilot

Mortgage Service Consultant Extraordinaire

All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!

Tim · 29 January 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!

Lee · 6 October 2020

★★★★★ 1/5

Trustpilot

They allow viewings only if you take their mortgage

Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.

Mihai · 19 January 2023

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, have no idea what’s going on values my property 30k under the market valueI Took it off the market then had a call from head office insisting it’s increased in value, he booked for a revalue.Then I received a call on the day off appointment from Wolverhampton office not understanding why the appointment was made, how bloody unprofessional, if they cannot communicate between themselves how on earth are they going to offer a service to the public.Can do a better job myself

Mr · 13 January 2023

★★★★★ 1/5

Trustpilot

Worst customer service I have received in my life

This review is for the letting team at Birmingham Cradley Heath..I should have checked this website first before I even thinking of a viewing with them. Where should I even start.when I booked a appointment for viewing a flat I was told will get a confirmation message by the end of the day but didn't get any and I have to call myself again to get one (on Monday). On Tuesday I call back to recheck and I was given a green signal.Wednesday - I take train from Stoke to the property in Birmingham which included 2 changes total an hour and 35 mins of the journey. When I reach their and tried calling no one picks up the call.Desparate I call sales teams and the lady on the other side informs me that the booking was cancelled as the two people from the letting team called in sick.she says they tired to call me in the morning around 9 but couldn't reach me. (Lies - I didn't get any call) When I asked her who called me when both are sick , she says the sales team . But when I asked they why doesn't the sales team come and me the room, she says no we don't deal the lettings and we don't have the data of it( but she said she called me another lie).Now imagine a single lady in the rains,taking all those trains ,taking a day off and spending a (£24.35) in total for ticket.Because them not picking up the calls on time my return was delayed..so all changes of train as well..2 hrs journey became 6 hrs of journey..one careless behaviour caused so much trouble for a person ..This people should be ashamed for this type of customer service. You should not run a company if have not got the basic ethics of management, discipline..

YS · 11 January 2023

★★★★★ 1/5

Trustpilot

Incredibly Poor Service Ethics

I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless

HAMDEN · 3 January 2023

★★★★★ 1/5

Trustpilot

One mistake after the next..

Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!

Louisa · 25 July 2016

★★★★★ 1/5

Trustpilot

Communication

Not communicating well and not answering emails.

Ms · 17 February 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.

Customer · 7 December 2022