Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst agent I’ve ever dealt with…
The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.
Steven · 10 August 2024
★★★★★ 1/5
TrustpilotStafford branch and Midlands area: Shady company, lies, false allegations
This company sent me a paper claiming I breached tenancy and that police were here at night on July 4th. I told them no police were here at night or on the 4th and I complained. After explaining laws to them they sent me an s21.When I tried to explain over the phone or ask questions the Branch manager proceeded to cut me off on phone and wouldn't let me ask questions. so I escalated it to complaints..... I was then told it was actually the landlord who told them this information (despite landlord living nowhere near me) and the area manager gaslighted me so I escalated it.... then the compliance managers claimed I had no complaint then told me to go to the ombudsman and shoved the s21 in my face over and over... despite me stating over and over my complaint was the breach tenancy they sent me that was false and the branch managers behavior towards me. No acknowledgement of being given breachpapers being false and no apology. Was told they "send this to the landlord regardless if I disagree or not if someone makes an anonymous tip." So the company is admitting that they will serve you breach papers based on false allegations regardless if you can provide proof and they don't care if the landlord is doing anything shady. The only person who didn't seem shady was Will; however one person being great is outweighed by the rest of the staff.
Kristin · 8 August 2024
★★★★★ 1/5
TrustpilotReported damp couple of times and a…
Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them
Steffan · 6 November 2025
★★★★★ 1/5
TrustpilotThis company should be shut down
This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!
Brent · 26 September 2021
★★★★★ 1/5
TrustpilotMutley plain branch
Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!
Eseyas · 27 July 2024
★★★★★ 1/5
GoogleDon't show up and don't care
Ofer · 17 December 2025
Agent replied · 22 December 2025
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI am using Costa for my mortgage. He has been very helpful, and has explained everything to me step by step. He found me a great affordable deal and made sure it fitted my requirements. I will definitely be happy to recommend Costa to any friends or family looking for mortgage advice.
Krzysztof · 18 April 2023
★★★★★ 1/5
TrustpilotTHE WORST ESTATE AGENTS IN SWINDON
The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.
Ms · 11 July 2024
★★★★★ 1/5
TrustpilotTrying to sell my mums house
Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters
John · 2 July 2024
★★★★★ 1/5
TrustpilotPaid a marketing fee of £238 which if I…
Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses
Kyle · 15 August 2024
★★★★★ 5/5
TrustpilotOldbury Branch
Ms C Lane has been outstanding in finding suitable tenants for my property as well as being of great assistance with all the details the process involves. Whilst I work abroad, she has been efficient in communications, providing me with immediate responses and solutions to my needs, and has gone beyond what other agenicies provide for their management services.Many thanks to her and the Oldbury office who have been so understanding, thorough and helpful.
Maria · 5 December 2016
★★★★★ 1/5
TrustpilotAbsolute Scam artists
Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.
Tom · 3 June 2024
★★★★★ 5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
Andrew · 22 July 2026
★★★★★ 1/5
TrustpilotWe completed on our house on Friday and…
We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!
Emma · 22 May 2024
★★★★★ 1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
C · 15 April 2023
★★★★★ 1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
Nancy · 21 October 2025
★★★★★ 5/5
TrustpilotA big thank you to Kelly for offering a…
A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)
Jas · 8 December 2020
★★★★★ 1/5
TrustpilotFaversham office, seem a bit corrupt
I mistaken he put these people on the list For selling my house without checking reviews here! They phoned up and made an appointment But when I said I’m obviously speaking to a number of agents and I’m Ruling out, could you tell me your fees she said,” Oh, we don’t have set fees It depends on your future intentions how much we charge you” I said, I didn’t think that was quite right, but I would discuss it when they came to value. A couple of hours later someone else from the office rang Apparently, an error, but it turned out the first woman hadn’t bothered to make an appointment because I I didn’t want to pay more than others.
Elane · 19 April 2024
★★★★★ 1/5
TrustpilotWhat an absolute liar and conman the…
What an absolute liar and conman the manager Kyran is.
Terry · 20 March 2025
★★★★★ 5/5
TrustpilotWe’ve dealt with Tristan at the Romsey…
We’ve dealt with Tristan at the Romsey branch a couple of times for viewings as buyers. Very accommodating would recommend.
Sophie · 2 November 2024
★★★★★ 1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
Ako · 4 February 2026
★★★★★ 1/5
TrustpilotSo I placed my house on the market with…
So I placed my house on the market with another agent- get a knock on the door from Amanda from Leicester branch saying she has a few people who are interested in the property and only this property signed up with them multi boarding and got literally 5 people through the door who I had to show around myself and not had a clue about the house and wasted my time. Left with them and sold with my original agent - AVOID time wasters!!!
Nisha · 17 March 2024
★★★★★ 2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
Shiona · 4 March 2024
★★★★★ 1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
Manuela · 26 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
