Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

Nick was amazing. We really felt he was doing all he could to make the buying process as smooth as possible.

Stephanie · 8 August 2026

★★★★★ 5/5

Google

Frosts have been fantastic, from start to finish when we were selling our flat. From James’ first visit when he valued it, we knew we had the best agents in St Albans. His expertise in our market meant we priced our flat correctly and received an offer within 2 weeks. From there Rochelle made sure our sale went through, even though it was a long and drawn out process. Rochelle was there keeping all parties informed and pushing the sale through. I just wanted to thank them both personally for all their hard work!

L · 10 December 2024

★★★★★ 5/5

Google

We just completed the sale of our house in St Albans. We had used Frosts St Albans previously due to our positive experience when we bought the house and nothing happened throughout that process that made us change our view. They were great at generating a lot of interest in the house in a short period of time and gave us solid advice during the bidding process. We were kept informed throughout the whole process with difficult situations arising and never felt that they were not acting in our best interest. Tom and James were in particular very helpful and knowledgeable and were a great help in getting everything over the line. I'd have no hesitation in recommending them to anyone looking to sell their house in the area. Big thank you to everyone, but in particular those two.

Philly · 4 December 2024

★★★★★ 5/5

Google

Just completed the sale of our house in St Albans. I had rented the property through Frosts for over 20 years and they seamlessly took me through the process of ending the tenancy and then putting the house on the market. They quickly arranged multiple viewings and we soon found a buyer at the right price. I was really impressed with their proactive approach and they kept me informed every step of the way. I would rate them as excellent in all respects, throughout the whole process, and would highly recommend them. Thanks to Neil and the team.

Tony · 2 December 2024

★★★★★ 5/5

Google

As a first time buyer I dealt with a number of agents in the process and would particularly like to commend the Frosts team for their work and helping the whole thing run smoothly. Shout out to James, who was always available, would always pick up the phone, answer my many questions and was understanding, patient and generally a pleasure to deal with. I was able to complete within 7 weeks thanks to the proactivity of the Frosts team. Thank you to James, Rochelle and everyone else involved !

Carla · 2 December 2024

★★★★★ 5/5

Google

Highly recommend Rose, she was exceptional in supporting me find a place to rent, equally finding tenants for my place. Fantastic service - Rose truly understands what it is you're looking for and has a great way of matching that, saving you time and effort.

Globe · 22 December 2025

★★★★★ 5/5

Google

**** UPDATE NOV 2024 **** 18 months later, I can honestly say it's been a dream working with Frosts, and I am truly grateful to have Sheetal as my property manager! Sheetal's taken care of everything from day one, and I really haven't had to worry about anything as an overseas landlord. When issues have arisen, she's addressed it in a swift and transparent manner. She's been great at not only managing my tenants, but also me as a landlord. She's very calm and professional and I feel reassured that I have Sheetal as my property manager! She even sends me pictures of St. Albans when I start to miss the UK! Also a big thank you to Natalie for her help with the end-of-tenancy process and to Rose for finding new tenants so quickly! Nothing but 5-star service from the team at Frost's! **** JUNE 2023 **** Having bought my house with Frost's back in 2018, I decided to use them again, although this time to rent it out. The service I've received as a prospective landlord has been fantastic and Rose has gone above and beyond all expectations. I've been a landlord before and had a mediocre experience with my last agent so was a bit sceptical going through the process again. Rose has really helped in putting my mind at ease with daily communications and updates on prospective viewings, prompt feedback after they have been completed, direct management of any queries/requests from prospective tenants without me getting involved, and most importantly knowing what kind of tenant I was looking for. The rental market in St. Albans is in a bubble of its own and I found it difficult to navigate the "higher than UK average" prices and what was fair value for my property. Rose has been brilliant in this aspect - not only has she found a lovely family to move in but she clearly knew what the fair rental value for my property was and did everything to ensure it could be achieved. She was also conscious of minimising the amount of time the property was empty and found a tenant to move in on the same day I move out. It's refreshing to receive such outstanding service and would highly recommend Frost's for any prospective landlords. Thank you Rose!

Rajiv · 9 November 2024

★★★★★ 5/5

Google

The team at Frost's St Albans set a new bar. Their professionalism and extra effort really stands out from the rest and we couldn't recommend them more. A special thanks to Harry, who helped us find our home, accommodating all of our little requests and numerous viewings and questions. He has gone above and beyond to think of the small things before we did, and nothing is too much. We also want to thank Rose, as since our re-locating to St Albans the year prior, Rose kept in touch with us and our long tick list of what we were looking for in a competitive market, even without us having to always reach out as is norm elsewhere. They really do make you feel like individuals in that all your needs and preferences matter, as if they don't have 1000's others a week. Thank you Harry and Rose, and Frosts!

Ainsley · 9 November 2024

★★★★★ 5/5

Google

Honestly, the best experience I have had as a tenant looking for a place to move. Frost's have been very professional and Emily in particular who dealt with our house viewings deserves full credit and 5 stars without a doubt! I was stressed out as my current landlord was selling his house and had served us a notice to vacate. One of the houses Emily helped us view was taken by someone making the booking deposit on the same day we viewed! However Emily made sure she found another suitable property with a perfect date for us to move into. Property happens to be on the same street as where we live! Thanks again Emily for being so helpful and being a thorough professional during the last few weeks!! Best wishes from all of us. Take care!

C · 8 November 2024

★★★★★ 5/5

Google

A massive thank you to Ben at Frosts for what feels like a very long year of support in helping us to complete on our dream home. Ben operated with clear communication and great professionalism; making a very testing period less painful and far easier to navigate than it could have been. Ben kept in contact with us over a long period of time, informing us of opportunities to purchase the property we loved whenever they arose. When all was go, he delivered quickly with all enquiries and any necessary formalities. Finally, a year after first viewing it, we can call it our home. Thank you so much! Georgia and Max.

Georgia · 28 October 2024

★★★★★ 5/5

Google

Colin Guthrie Tenant; I'm writing bout Ben Harley the Property Manager for Frost's Estate Agents St Albans. Ben dealt with a complex plumbing issue in my apartment which meant liaising with the contractors and landlord. Ben is highly professional and capable. He has a focus on the key issues which demand immediate resolution. Despite the pressures inherent to his role Ben maintains an excellent customer focused. Thank You Ben.

Colin · 27 March 2025

★★★★★ 5/5

Google

Having never engaged with a Letting Agent, and being somewhat unsure as to what would be required, we were blessed to engage with Darcie Fisher, St Albans Office. Darcie is the consummate professional and ensured that every stage of the process was anything but problematic. Darcie responded promptly and with good grace to every one of our numerous 'what do we do now' enquiries. Darcie has provided an exemplary service. A credit to the Frost's Estate Agents organisation.

Greg · 4 November 2024

★★★★★ 5/5

Google

Harry at Frosts has been so great in helping us find our next home! From the moment I rang to enquire about the property I’d seen, he couldn’t have been more helpful, always answering my questions and being at the end of the phone for every stage of the process. We are now just over a week away from moving in and everything has ran smoothly thanks to Harry! Couldn’t recommend him enough if you are looking to rent in the Hertfordshire area! Thanks so much Harry!

Megan · 23 September 2024

★★★★★ 5/5

Google

I have been a private tenant of Frost's since 2017 and I can't express enough how thankful I am for all the help and support over the past 8 years. We have been receiving 5*-plus level of service from our property manager, Sheetal Shah. Sheetal has always been very professional, polite, helpful and kind and just one email or phone call away. Massive thank you to Harry, who is being most incredible and helpful with the transition to our new property. It's obvious that there is good culture of hard work, great customer service and respect at Frost's! Thank you, Sheetal, Harry and Frost's team!

Maria · 23 September 2024

★★★★★ 5/5

Google

We couldn’t recommend Frost’s at St Albans more! From the start of our property search, the team were quick to figure out what type of property we were looking for and were very flexible arranging viewings for us. As first time buyers, things can feel overwhelming but the team (and in particular Neil and Rochelle) were there to help with any questions and concerns throughout the process. We hit a couple of slow points on the way to completion but Frost’s always stayed on top of things and went over and above to help us move things along. We will definitely go with Frost’s again in the future!

Kayleigh · 23 September 2024

★★★★★ 5/5

Google

I sold my house in St Albans with Frosts and they were excellent. Especially Neil Dowsett with his wonderful negotiating skills and calm efficiency in getting the deal done. Also Holly Reynolds for her passion and positivity in showing my home. The whole team were amazing, razor sharp and supportive. They respond to you the same day if you have questions or issues. I would also suggest using Frosts recommended Solictiors too. Premier Property Lawyer's with Jade Smart working for Frosts clients only, to ensure a successful sale. They have also been outstanding during the process helping to guide you through the journey of conveyance step by step. A huge thank you to Frosts for all your hard work. I really appreciate your efforts.

Kimberly · 23 September 2024

★★★★★ 5/5

Google

Huge shout out to Team at Frosts! They are the best agency to work with, without a doubt. Huge thanks to Darcy who made me and my Mrs happy. We were anxiously waiting to know if our tenancy offer was accepted, and our main point of contact was away over the weekend. And Darcy gave her time and good care in finding and delivering the good news to us. It made us so happy as we fell in love with our new home. Can’t recommend Frosts more!

Durim · 23 September 2024

★★★★★ 5/5

Google

I couldn’t recommend Frosts enough when looking for a property to rent, Its my first time using them and I had the pleasure of dealing with Harry who actually sent me the property to look at after listening to everything that fitted my exact needs, booked me in on the day for a viewing and showed me around the place. I was quickly accepted and Harry has kept me updated along the way with the progress and continued in helping me with going forward with getting all my documents etc over. I also spoke to Rose a few times over the phone who couldn’t have been any nicer. My experience with them has been beyond great, and Harry especially has went above and beyond in providing the best customer service 😊 Thank you so much! 10/10 🙌!

Sarah · 23 September 2024

★★★★★ 5/5

Google

Shelby has been so helpful throughout this process making everything very easy

James · 22 July 2026

★★★★★ 5/5

Google

I can’t thank the St Albans (especially Sophie and Chloe) team enough for their outstanding support throughout the letting process. From start to finish, they were incredibly helpful, approachable, and genuinely kind. Every interaction felt …

Roma · 20 January 2026

★★★★★ 5/5

Google

I would recommended Frosts agency they are very reliable and supportive . They provide excellent services

Nolawtee · 22 June 2026

★★★★★ 5/5

Google

Isha at Frosts was a true pleasure to work with. She was prompt in answering and sorting any of our queries which is much appreciated throughout the letting process. Would highly recommend

Alexandra · 20 February 2026

★★★★★ 5/5

Google

Buying our property through Frost’s was the most straightforward process we have experienced. Nick and his team were efficient and friendly with high level communication skills, reliability and transparency. Highly recommended!

Jill · 20 February 2026

★★★★★ 5/5

Google

Many thanks to Ben and the team at Frsots and I’ve had a great couple of years living in St Albans. I’ve always been impressed by their swiftness and professionalism, everything was handled efficiently and with care. Without a doubt, Frosts is the best estate agent I’ve experienced. Really appreciate all your help over the years.

Yiting · 21 April 2026