Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've recently rented a property from Connells and would highly recommend this estate agents. Qamar was very helpful throughout the whole process as he help us get moved in within a week of viewing the property. I would like to thank Connells and in particular Qamar for their amazing service.
Paul · 15 June 2019
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Connells team provided a five-star service!
★★★★★ 1/5
GoogleI wholeheartedly share the sentiments expressed in the previous review. I too found my experience with this agent deeply disappointing. It's evident that they do not prioritize tenant interests, which creates opportunities for landlords to exploit tenants, especially newcomers. Upon reflection, it's truly disheartening to see their inaction when they have access to crucial details. How can anyone really trust this agent after you hear more stories like this?
Honey · 11 October 2023
Agent replied · 13 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
Googlewe bought our house through connells this year.
we had fabulous service from Sophie who originally showed us round the house and worked closely with the vendor to ensure we got the house as we was really passionate about it and wanted it to make into a family home for the long term. she kept in contact with us throughout the process and moved thing along for us. we also dealt with Emma at the connells st albans branch who helped out big time to get our mortgage. Thanks guys for helping us get our now forever home :-)
Gemma · 15 June 2019
★★★★★ 5/5
GoogleI received a very professional service from all the team at this branch of Connells in St Albans. My sincere thanks to Doug Guerrier. His sensitive approach and friendly advice was most welcome at a particularly difficult time. He guided me every step of the way through the property sale, ensuring he gave me his personal attention as and when required. A very successful outcome was achieved and based on this experience I can thoroughly recommend Connells.
Pete · 15 June 2017
★★★★★ 5/5
GoogleCouldn’t recommend highly enough! As someone who is new in looking to rent and just needed some advice, this team were perfect. I was dealt with completely professionally and with the upmost respect and a lot of patience! Allison in particular was fantastic, gave me great tips and helped cater to exactly what I wanted. Definitely can say go straight to them.
Greg · 11 October 2023
Agent replied · 13 June 2024
Thank you for your superb 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used Connells, St Albans, several times over the years and have always found Doug and his team to be proactive and personable.
Fees and contracts can be negotiated and I have never had an issue with either. Suitable buyers were found and sales completed swiftly.
I think they've been around for over 20 years in St Albans whereas others have come and gone. Says a lot.
I would certainly approach them again.
Claire · 15 June 2016
★★★★★ 1/5
GoogleNever ask assistance from this agency as they will just waste your time. Accepted my offer even they new that vendor is proceeding with another buyer and did not tell me the truth. Lost two months waiting for nothing. They are always on holidays or on important meeting/call.
Fabian · 16 April 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently purchased a property through Connells and was very impressed with StAlbans team.
Laura Gordon was amazing all the way through to the end.
I received a great service and I recommend them highly.
Nadeem
Nadeem · 15 June 2018
Agent replied · 13 June 2024
Hello Nadeem, thank you so much for your 5-star review of our St Albans team. We are very happy to have helped you purchase a property and if there are any other of our services you require then our team will be more than happy to help you.
★★★★★ 5/5
Google100% would recommend Connell's and Martin in particular. Renting a flat in st albans now and he was more than helpful - every question answered swiftly and accurately even post-viewing. Thanks for your help!
Declan · 15 June 2019
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a great review and recommendation. We're delighted to hear that our Connells team and Martin, in particular, provided a five-star service!
★★★★★ 5/5
GoogleAlison Palminteri is amazing! She is professional, helpful and efficient. She has helped me find new reliable tenants quickly and managed to secure my asking price of the rent. The whole moving-in process has been very smooth based on Alison's advice and guidance. She is a huge credit to Connells.PositiveQuality, Professionalism
Vinay · 27 August 2022
★★★★★ 5/5
GoogleI recently purchased a property through Martin at Connells.
The sale went through swiftly and smoothly.
Martin kept all parties informed of the progress throughout the sale and negotiated an agreeable completion date, when everyone in the chain wanted different dates.
It was a pleasure to deal with Connells and Martin and I would definitely recommend there services for anyone looking to buy or sell there property.
Paul · 15 June 2018
★★★★★ 5/5
GoogleRecently sold my property through Simon and the team, very happy overall. I honestly believe they helped me get the right buyer at the best possible price, and saw it all through to a successful completion. The team were all very helpful, only slight niggle is they didn’t always call back when they said they would, but they’re a busy team so it’s understandable!
Faye · 15 June 2019
★★★★★ 5/5
GoogleVery friendly, helpful and professional. I appreciate the support from Emily. Being my first timer to rent a property she guide me very well that’s why I am confident that everything goes smoothly.
Highly recommended
FIONA · 15 September 2024
Agent replied · 23 October 2024
Many thanks for your outstanding recommendation and 5* review Fiona. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience dealing with Connells has been great and in particular Qamar helping me secure my dream Flat to Rent, I’m so happy!!! Qamar and his Team are very professional, prompt, and efficient. The whole process of Renting from start to finish has been pleasant and a fun cheerful Team they are. Thanks again 😊 …
MissyF · 14 June 2021
★★★★★ 5/5
GoogleConnells as a whole is good but Qamar is amazing. He is always helpful and informative. He gives excellent advice and is a great asset for the company.
Vinay · 14 June 2020
Agent replied · 13 June 2024
The Connells, St Albans office thanks you for your 5-star review and especially for ackowledging Qamar and the team for the support given.
★★★★★ 5/5
GoogleThis is an extremely professional and caring team that takes its time to help their client. Brilliant team in St. Albans
Hakeem · 24 February 2025
Agent replied · 13 April 2025
Thank you for your brilliant 5* review and thank you for your kind words Hakeem. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Yellsatisfied customers
Sarah Valentine was absolutely amazing. Nobody could have done more or worked harder to chase solicitors & other agents. Thank you Sarah for being so conscientious in everything you did to bring our sale & purchase to conclusion. Connells are more than fortunate to have such a dedicated & hard working member of staff working for them. Many thanks Sarah.
Malcolm_potts · 27 August 2015
★★★★★ 5/5
GoogleA big thanks to Martin in the Connells lettings team for his friendly, quick and efficient service in renting out our house. Highly recommended!
Katie-Anne · 15 June 2019
Agent replied · 13 June 2024
Hello, thank you so much for taking your time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
★★★★★ 5/5
GoogleI appreciate the support from Emily. She has paid much attention in my case and cope with the matters. Her professional knowledge and quick response are recognised. Thank you.
Victor · 16 August 2024
Agent replied · 26 August 2024
Thank you Victor for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am glad I choose Connells Estate Agents
They are courteous,professional and knowledgeable. Everything were made clear to me and my queries were comprehensively answered
I am greatly pleased with the service
Govindasawmy · 14 June 2023
★★★★★ 5/5
GoogleConnells found me a tenant for my property almost immediately it went on the market, a issue arose over payment which they resoved quickly and efficiently.
Eric · 15 September 2024
Agent replied · 26 August 2024
Thank you Eric for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have dealt with several estate agents in the past few years and I have to say for all the people I know in Connells St.albans are very professional and very friendly. I want to say thank you to you all, Lewis, Abbi, Jamie, Emma, and the other gentleman I can’t recall his name. It is a pleasure for me to continue having them going forward for all my future property buying and selling. Cant recommend more about them.
Brian · 14 June 2023
★★★★★ 5/5
GoogleI had a great experience with Emily as I was renting a house. She was very helpful and professional. Thank you for all your help!
Olga · 16 August 2024
Agent replied · 26 August 2024
Thank you for leaving us your superb 5* review Olga. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHi - We were interested in the Napier Court development back in May 2019 and were rapidly asked to put a deposit down without having seen the property based on a confirmed keys collection date on September 2019. We are almost in August 2020 and still concrete structure has still not been finished.....glad we were not catch by this cow boys!
LUIS · 14 June 2021
Agent replied · 13 June 2024
Hello, thank you for taking your time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
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