Connells St Albans reviews

★★★★★ 5/5

Google

Marco Failla was the perfect agent, very efficient, ontop of everything and made the move in process as easy as possible. Always availible to contact and had to worry about things going wrong

Georgia · 2 April 2026

★★★★★ 3/5

Google

I have been getting regular phone calls from this estate agents. Some of the phone calls were at 8 clock in the morning. And they kept asking me if i would market any of my properties just because I have made some enquiries about particular property. I find it very inconsiderate and also some of the questions I've been asked from these random phone calls made me uncomfortable. Such as how much i was renting my property and how much my rental income was etc because they were doing a survey. Every single staff phoned me up for the same reason because they weren't communicating to each other and it became almost harassment these phone calls. Staff werent rude or anything and I dont thonk they realise these phone calls can be irritating to some people. I hope im not upsetting anyone but please stop these random calls for no reason. Thank you

Murat · 16 March 2026

★★★★★ 5/5

Google

Really great experience dealing with Louise. She was professional, friendly and genuinely went above and beyond to make the whole process as smooth as possible. She was always responsive, helpful and kept me updated throughout. I wouldn’t hesitate to recommend her to anyone looking for a reliable and trustworthy estate agent.

Jaime · 11 September 2026

★★★★★ 5/5

Google

Marco is Brilliant! From start to finish he has been consistent, informative and a true professional

Lorri · 11 June 2026

★★★★★ 5/5

Google

We recently completed the purchase of our new home through Connells, and we are very pleased with the service we received. The team was friendly, responsive, and helpful throughout the entire process. Thank you to the whole team for helping us secure our new home. We would happily recommend Connells to anyone looking to buy a property.

Zuhang · 11 June 2026

★★★★★ 5/5

Google

I had a very good experience with Marco at Connells St Albans. He was professional, helpful and responsive throughout the whole process, keeping everything clear and straightforward from start to finish. I really appreciated his support and would happily recommend him.

Bogdan · 13 September 2026

★★★★★ 1/5

Google

The worst letting agency out there. Getting them to support the tenant with anything is like pulling teeth. We’ve been asking and filing requests for over 4 months to have Connells send one to take a look at our kitchen sink, and it still hasn’t happened. They keep passing blame around to building maintenance, to the landlord, but never actually taking any action to support the tenant. On top of that, the communication comes whenever Connells feels like it. They set response timelines which are rarely adhered to and even when they do communicate, it’s nothing of substance. Avoid at all costs!

Ivor · 28 October 2025

★★★★★ 1/5

Google

Really disappointed with the service here, I honestly wish i went elsewhere, its been 2 weeks and I am still waiting for my valuation, it was supposed to come through after 2 days and it’s now been 14, after numerous calls and chasing, I am still no further, what’s more disappointing is that I offered to go there to pick up a paper copy and was told not to as they would personally deliver it that day, called today and no answer, if you want a swift service with open honest communication- do not go here, there’s plenty of other options

Sami · 28 October 2025

★★★★★ 4/5

Google

I have engaged Connells for letting services for many years. The recent letting by Marco Failla had been a very good experience. He is attentive, fast respond and able to secure good reference tenants. I have also engaged Connells for the property management and looking forward to receiving good quality service.

Silvana · 11 June 2026

★★★★★ 5/5

Google

Marco from connell lettings was brilliant and was a massive help to us when looking for properties, he made the whole experience a lot more enjoyable. He always did more than what was asked of him and genuinely wanted the best for us. Definitely recommend!

Angus · 11 July 2026

★★★★★ 5/5

Google

We are very happy with the our new home,and we would like to thank you a million times for Marco Fillia who has been amazing and very helpful throughout the process. We feel very grateful and thankful for all of the support. Thanks Mr&Mrs Ramage

Claudia · 11 May 2026

★★★★★ 5/5

Google

Great experience for me and my partner renting out both of our properties with Marco! He worked closely with us to make sure timelines and all moving parts align!

Hristina · 11 July 2026

★★★★★ 5/5

Google

My Agent Marco Failla from the St Albans rental office did an amazing job finding me a new tenant and help me going over all the new rules coming in effect in May. Thnaks Marco

Francesco · 11 May 2026

★★★★★ 5/5

Google

Excellent service by Marco, kept me up to date throughout the whole process! Made the whole process stress free. Will highly recommend!

Abdul · 11 July 2026

★★★★★ 5/5

Google

Thanks for making the renting process so easy, and the referencing so fast and simple compared to the usual last minute referencing checks I have previously experienced. Walter.

Walter · 11 May 2026

★★★★★ 5/5

Google

Was very easy to work With Marko. The process was handled very well

Jeremy · 11 August 2026

★★★★★ 5/5

Google

Connells have gone the extra mile re-letting our property. The efficiency, communication and dedication has been unrivalled. Thank you to Emily Shaw and Paul Buchanan.

Thomas · 15 October 2024

★★★★★ 5/5

Google

Great agent, we are new to the area, agent provided such fantastic services and advice for us. They always find a way to help customer. We booked an appointment, but we could not make it due to some unexpected circumstances. They found a way to show me via video call, to make it more convenient, agent even helped us with a video recording to better view the property. Very professional.

Xizhuang · 11 October 2024

★★★★★ 5/5

Google

Abbi down at the St.albans Branch is one of the best down to earth Agents ive ever come across . The help and advice she provided me with was excellent and really helped when it came to selling my property aswell as finding a new one with a mortgage. I really recommend if you go to the branch in st albans center speak to Abbi , shes a star .

Craize · 14 June 2023

★★★★★ 5/5

Google

I was in a rush, I had to place suitable rented accommodation for my daughter as our property was sold and we had to complete in a week. I saw a property and spoke to Kayleigh Davis and from that moment from start to finish which was a matter of 3 to 4 days Kayleigh made this experience much less stressful than it felt at the time and she was very effective efficient, knowledgeable and professional with her efforts and skills to facilitate my daughter’s move. When we met with stumbling blocks Alison stepped in and assisted with helping us with options, was very patient, professional and knowledgeable, and helped greatly with making this transition easier. Thank you ladies for your warmth and your help and support! Kindest regards, Marie

Marie · 14 June 2022

★★★★★ 1/5

Google

this should be 0 Star and NEVER EVER ask assistance from this agency as they will just waste your time and you'll end up spending more money. We were proactive in asking about our move as they rarely send us update but keeps promising that everything is alright and even advised us that the move is confirmed as we have paid the deposit therefore we have scheduled the move. Unfortunately, Allison called us a day before our move and said that our move will not happen. We came from Scotland so we had to pay more money because we had to find a temporary place to store our things and move it again as we became homeless because of their incompetence. They also didn't have the decency to help us find another place that we can rent and no compensation were given because as per Allison "its not our fault but the landlord". Please, for your own sake. DONT GO TO CONNELS.

Freda · 11 October 2023

★★★★★ 5/5

Google

marco.failla Was very helpful and away answer phone. Great guy

Thomas · 9 April 2026

★★★★★ 1/5

Google

If I could give one piece of advice it would be steer clear of these cowboys! I originally instructed Connells to conduct a market appraisal of my property in 2019. The Branch Manager at the time, Simon Mercer was professional and very experienced and I was keen to sell my property with him once I had some work done to the house. Unfortunately, Simon subsequently left the Company so I made the decision to sell via another agency. After all, it was Simon that I was most impressed with. A new Branch Manager started and he proceeded to hound me insistently and was rude and somewhat intimidating when I said I no longer wanted to sell via Connells. The Manager is obnoxious and very unprofessional, not the way to conduct business! I asked the Branch to remove my details from their systems as I didn't want to deal with them. This request was ignored and I continued to be harrassed by various members of the sales team and until I eventually blocked the office number. I understand that Connells are operating in a competitive market but harassing a women into selling her property via your agency is not the way to do business and has left a very bad impression.NegativeProfessionalism

Victoria · 14 June 2021

★★★★★ 5/5

Google

I must admit that my experience with Connells in St Albans was a nice surprise comparing to the other estate agency I dealt before. Connells have a fabulous team! The service I received was excellent and I truly recommend this agency. Sincere thank you to Oliver Chapman who was just amazing - he showed us the property we loved! The contact with him was very easy and prompt. I can't recommend enough!

Anna · 14 June 2022