1/5
GoogleAlison has wasted my partners time, she took our deposit and has refused to give it back. She is so unprofessional, please stay away from this agency!!!!!!!!
Trusted Agent profile · St Albans
Connells St Albans reviews
★★★★★
147 reviews across 2 platforms
38 Chequer Street, St Albans, AL1 3YH
Connells's office in St Albans, at 38 Chequer Street, is rated 4.1 out of 5 across 147 reviews on two platforms, including 143 Google reviews rated 4.1.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleSophie at Connells was just amazing - professional, supportive and patient - she is the sole reason our exchange went through and has been a real superstar. Simon and the whole team run a really professional office and are the first estates agents i have dealt with who don't conform to the dreaded stereotype.
5/5
GoogleVery helpful and professional, very quick to respond. Provided good advice on how best to present our property to potential buyers and Nick even kindly helped to move some furniture!
1/5
GoogleSTAY AWAY! terrible estate agents! they are keen to get the business and once contract is signed they couldn't care less. They don't deal with any issues, charge more than agreed and DON'T PAY IT BACK!! stay away and use other local estate agents.Letting team is even worse. don't waste time, energy and money with them.
5/5
GoogleParticular appreciation to Sophie Bailey who was a continuous source of excellent support, commitment and good communication.
Agent replied · 13 June 2024
Hi there, thank you so much for the 5* review of the St Albans branch! It's great to hear that the team have been committed and given excellent support with good communication!
5/5
GoogleI have had dealings with Doug at Connell's many times over the years for purchasing and selling Residential property and every time Douglas and Connell have been very efficient, courteous and achieved the required result. I would have no hesitation of using Connell and Doug Guerrier for any of their professional services.
5/5
GoogleA good service provided by Qamar whom is a very friendly and informative individual.
Agent replied · 13 June 2024
Thanks for the 5-stars for our Connells St Albans office.
5/5
GoogleI had a great experience very helpful stuff memeber his name was Qamar
Agent replied · 13 June 2024
Thank you for the 5-star review for our Connells, St Albans office and for highlighting the great service Qamar gave.
5/5
GoogleThe lettings team have helped me search for a property, they are very professional and helpful, I would highly recommend speaking to Kayleigh or Alison if you are looking to rent
3/5
GoogleNot enough feedback. A lot of silence. Don’t know whom is looking after my property.
5/5
GoogleI have used Connells to purchase property and to sell property. I am a Chartered Surveyor myself & don't have a connection with this firm. I have found them very good - the first person they brought to view purchased both apartments I was renovating.
1/5
GoogleWill never use Connells again, awful company
Agent replied · 13 June 2024
We are sorry to hear that you feel our service wasn't up to standard, we would love to improve on that. If there is anything further you would like to share with us please get in touch with us on socialmedia@connells.co.uk so we could look into this matter further for you.
5/5
GooglePurchased and sold a house with the team in St.Albans. Very impressed with how they kept us up to date with the sale and ongoing purchase, would recommend.
5/5
GoogleFound tenants for our let on the first day! Top marks to Qamar and Alison thankyouuuuu Would highly recommend, always super helpful and quick with responses in these difficult times Adrian & LaurenPositiveResponsiveness, Professionalism
1/5
GoogleReally poor service from lettings team as soon as they have you signed up. Calls are never returned, e-mails not answered and getting back money they owe you is nearly impossible.NegativeResponsiveness, Professionalism
5/5
GoogleIf you are in the market for a house, this is the place for you
5/5
GoogleLovely team to speak to! specifically talked to Louisa, extremely professional and lovely to talk to. Very impressed.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thanks for reaching out and we’re sorry if things didn’t go smoothly. We’d like to understand more, just drop us an email at complianceresidential@connells.co.uk and we’ll take a closer look.
5/5
GoogleGreat team thank you !!
4/5
GoogleI work for the company, but the staff seemed a very happy and cheerful bunch.
5/5
GoogleFantastic service from Qamar in the lettings team. Found a tenant within a few days and then very helpful throughout the whole process. Highly recommend.
4/5
GoogleFound a buyer for the property I was selling in good time. Good communication throughout, both while the property was on the market and when negotiating with potential buyers.
1/5
GoogleJust filing a court claim against them. Terrible service, lies to a client seems to be a common practice. The worst flat rental experience I've ever had.
1/5
GoogleDO NOT USE - Very unprofessional and will waste your time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
