Trusted Agent profile · St. Albans

Bradford and Howley St. Albans reviews

★★★★★ Excellent

224 reviews across 2 platforms

5 The Quadrant, Marshalswick, St. Albans, AL4 9RA

Bradford and Howley's office in St. Albans, at 5 The Quadrant, is rated 5.0 out of 5 across 224 reviews on two platforms, including 223 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards, one of two awards Bradford and Howley won in 2026.

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5.0 / 5

223

Reviews on Google

This office

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1

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bradford and Howley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the St. Albans office, from every platform, shown as written. First names only.

5/5

Google

Mark and the team at Bradford & Howley offer a fantastic experience for sellers. Within days of listing, we had a full day of viewings booked. The brochure, photos and video tour they produced were super slick. Communication throughout the sales process has been frequent and productive. This is a top-notch estate agency I'd use again and am happy to recommend.

Robin · 14 April 2024

Agent replied · 10 November 2024

Thank you for the outstanding feedback! We take pride in our efficient processes and excellent communication. We look forward to assisting you in the future and appreciate your recommendation.

5/5

Google

Very professionally team at the Quadrant office. Being a first time buyer in UK, I don’t have much knowledge regarding the purchase process and lots of the questions on the way. Sam Symonds, the Branch Manager is very helpful, particularly on the price negotiation side and Mandy Atkins, Sales Progressor help me to smooth the whole process among varies parties, eg solicitors and surveyor. Personally I use their services twice, one for my own home and one for my investment property. I HIGHLY recommend their services.PositiveProfessionalism, Value

Harris · 25 August 2022

Agent replied · 11 June 2024

Thank you so much for the amazing 5- star feedback Harris, we really appreciate this. Thanks again, Sam & Mandy.

5/5

Google

Mark was very professional, friendly and enthusiastic throughout our dealings with him. He is a very experienced estate agent and we trusted his judgement implicitly. I couldn't recommend him and Bradford & Howley enough

Julie · 14 April 2025

Agent replied · 24 August 2024

What a wonderful review, thank you Julie! Kind regards, B&H :-)

5/5

Google

Big thank you to Sam and Ciaran of Bradford & Howley (Marshalswick) for their support during my recent property purchase, after being gazumped on an earlier purchase with another agency. Sam took the time to give me advice and helpful insight into making me stand out as a buyer when faced with rival buyers. And Ciaran answered my questions upon viewing the property with honesty and a caring attitude. These guys are not pushy as some of the agencies out there, and would definitely use them again in the future. Thank you!

R · 12 June 2022

Agent replied · 11 June 2024

Thank you so much for the amazing 5- star feedback. Sam & I are delighted we've provided a great service for you. All the best, Ciaran & Sam.

5/5

Google

I asked for a valuation of my property from three estate agencies with a view to selling. Following the initial valuation by all three agents, I instructed Sam Symonds of Bradford and Howley to act our behalf Sam Symonds and Ciaran Murphy guided me through the selling process. From completion of paperwork, to professional photographs and open house viewing at the end of April 2022. They were always available either by telephone or email to help with queries. I received a comprehensive list of people who had booked appointments to view my property during the open day. The open day resulted in a number of offers and Sam and Ciaran helped in our final decision to select the right offer for us. Huge thanks to Sam Symonds and Ciaran Murphy for all their help and patience.

Ruth · 12 June 2022

Agent replied · 11 June 2024

Thank you so much Ruth for your kind words, we really do appreciate your feedback. We loved helping with the process. best wishes, Sam and Ciaran

5/5

Google

Bradford and Howley Marshalswick have provided excellent service in the sale of our property. From the first enquiry telephone call through to accepting an offer, Sam has been attentive and professional. We required a quick sale to secure our new house purchase and this was achieved in a few days. Their knowledge, marketing, communication and attention to detail has exceeded my expectations. Sam, Nick and Ciaran have been a pleasure to deal with and I would highly recommend Bradford and Howley to anyone looking to sell their home.

James · 12 June 2022

Agent replied · 11 June 2024

Thank you for your kind 5- star feedback James, we're delighted we secured you a buyer within such a short space of time. Kind regards, Sam, Nick & Ciaran.

5/5

Google

Impressive team consisting of very professional individuals who are expert in what they do. Team consisting of Sam, Ciaran, Mandy and Susan made the whole process of buying the house very easy for me. Being a first time buyer I had lots of questions and apprehensions but this team was there for me at every juncture. They really tried their best to expedite the whole process. Ciaran is the only person I have met personally, very pleasant, helping gentleman and a thorough professional. Susan and Mandy helped in liaising with the solicitor and the landlord in a very efficient and uncomplicated manner. I wish this team good luck and would highly recommend their services.PositiveResponsiveness, Professionalism

Tarun · 12 June 2022

Agent replied · 11 June 2024

Thank you so much for the amazing 5- star comments Tarun, we really appreciate you taking the time to post this review for us. Thanks again from Sam, Ciaran, Mandy & Susan.

5/5

Google

From listing our property through to completion, Kerry and Mark supported us all the way. If it wasn't for the tenacity and pure brilliant professionalism, our sale would not have progressed due to some hiccups along the chain. The team at Bradford and Howley were superb and kept us informed. It was noticeable that they were far more proactive than some of the other agents involved in our chain. Thank you B&H, we are now very happy in our new home.

Tracey · 14 April 2025

Agent replied · 23 October 2024

Thanks so much for the review Tracey! its our pleasure to help you and provide you with our best service. Kind regards, B&H :-)

5/5

Google

I recently had the pleasure of working with the team at Bradford & Howley, Marshalswick, as part of my ongoing purchase. From start to finish, the service provided was exceptional. Mark, my main point of contact, was incredibly helpful, knowledgeable, and always quick to respond to any questions or concerns I had. But what was really important for me - it was Mark's flexibility and willingness to help me and give me chance to view property at times when his own calendar was booked. I also want to mention Kerry and Wendy, who were both fantastic and contributed to our path to this purchase. Overall, I’m extremely satisfied with the service I received, and I would highly recommend Bradford & Howley to anyone looking for expert and dedicated support. Thank you again to the whole team!

Alibek · 14 April 2025

Agent replied · 11 January 2025

Thank you for your kind words! We are delighted to hear about your positive experience with Mark, Kerry, and Wendy. Providing exceptional service and flexibility is our priority, and we are thrilled to have contributed to your property purchase journey. We appreciate your recommendation and look forward to assisting you further in the future.

5/5

Google

Over the past 5 years, we have had many dealings with Mark & his fantastic team at the Marshalswick branch of Bradford & Howley. The team is very helpful and knowledgeable about the local area, making them a strong choice as your partnered estate agent for the sale and purchase of any property. They are always prompt with communications & meetings and do exactly what they say they will ! We have recommended them multiple times to friends and family and have never been let down with their outstanding service. Special "shout outs" to Mark, Kerry, Olivia, and James. Superb professional service always, thank you.

Hislop · 14 April 2025

Agent replied · 11 January 2025

Thank you for your kind words! We are thrilled to hear about your positive experiences with our team at the Marshalswick branch. Mark, Kerry, Olivia, and James will be delighted to hear your feedback. We appreciate your recommendations and look forward to continuing to provide you with exceptional service. Thank you for choosing Bradford & Howley.

5/5

Google

Mark and team at Bradford and Howley were great during our house search. We were very pleased with their service which led to a successful purchase of a lovely new home.

Stephanie · 14 April 2025

Agent replied · 14 April 2026

Thank you for entrusting us with your house search! We're thrilled to hear that you had a positive experience with Mark and the team. Enjoy your new home, and if you need any further assistance in the future, please don't hesitate to reach out.

5/5

Google

Liaising with Ciaran Murphy has been a delight. He is super helpful and really took the time to understand our needs. House hunting is always a stressful time but Ciaran and the team made it much less so. I would happily recommend him and Bradford & Howley to anyone looking to move into the area. They know it really well and are always on hand to advise and discuss.

Faraz · 14 April 2023

Agent replied · 10 November 2024

Thank you for your glowing review! We're thrilled to hear about your positive experience with Ciaran and the team. At Bradford & Howley, we strive to make house hunting as stress-free as possible. We're always here to help and provide expert advice. We truly appreciate your recommendation!

5/5

Google

I have dealt with Mark Soanes at Bradford & Howley for a number of years now and i have found him to be professional, honest and experienced. He has a fantastic knowledge of the local area and has always provided valuable advice to me as and when required. Paul Ullmer (Catton Homes)

Paul · 14 April 2024

Agent replied · 10 November 2024

Thank you so much for your kind words, Paul! We're delighted to hear about your positive experience with Mark. We strive to provide professional and honest service, and we're thrilled that Mark's local knowledge and advice have been valuable to you. We look forward to continuing to assist you in the future.

5/5

Google

Fantastic experience with Mark and the team so far in securing our new property. Mark has been polite, kind and understanding throughout the whole process. Would definitely recommend!

Terry · 14 April 2025

Agent replied · 24 August 2024

Thanks for the review Terry, that's great to hear! Kind regards, B&H :-)

5/5

Google

Excellent service, we have been dealing with Mark and the team and must say that they are professional, informative and knowledgeable. Thank you for all your help.

Michael · 14 April 2025

Agent replied · 24 August 2024

Thanks for taking the time to post this lovely review Michael, we are glad we provided you with the service we aim for. Kind regards, B&H :-)

5/5

Google

First class service from Mark and his team, who are the benchmark to their competitors in the delivery the full customer service experience.

Russell · 14 April 2025

Agent replied · 11 January 2025

Thank you for your kind words! We strive to provide top-notch service and are thrilled to hear about your positive experience with Mark and our team. Your satisfaction is our priority, and we look forward to serving you again soon.

5/5

Google

Bradford & Howley in Marshalswick have just sold our property and have been fantastic from start to finish. Highly professional, attentive, knowledgable, patient and supportive. We experienced a chain breakdown (no fault on their part) and they helped us through it and got us back on track with a new buyer. Both the manager (Gareth) and the assistant manager (Oliver) were brilliant. Their sales progressor Mandy was also very helpful, patient and chased everything daily for us to get us to the point of exchange. We were kept updated throughout. A great team and would use again!

Jo · 12 June 2020

Agent replied · 10 November 2024

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. We strive to provide professional and supportive service throughout the process. We appreciate your feedback and look forward to assisting you again in the future.

5/5

Google

Bradford & Howley sold our house in 2019. At the time we were still looking for our onward purchase and they worked hard to help us find a property and retain our buyer. Excellent professional service from the whole team, in particular Myles and Mason. The feature which makes B&H stand out from other agents is their proactivity and also that when you call as either a seller or prospective buyer typically any of the team can help with your query. Great teamwork. Would highly recommend.PositiveResponsiveness, Professionalism

Helen · 12 June 2020

Agent replied · 10 November 2024

Thank you for your 5-star review! We are thrilled to hear about your positive experience with Myles, Mason, and the whole team at Bradford & Howley. We take pride in our proactive approach and teamwork. We appreciate your recommendation and are here to assist you anytime. Thank you for choosing us!

5/5

Google

I worked with Ciaran Murphy for the purchase of my first flat. He was extremely responsive with queries, held a great relationship with the seller and managed my negotiations seamlessly. The whole team at Bradford and Howley have been fantastic- Miles, Susan and Mandy are fantastic assets to the company and I really appreciate the efforts they are going to to support my purchase being successful. Thank youPositiveValue

Lizzy · 12 June 2022

Agent replied · 11 June 2024

Thank you for your 5- star feedback Lizzy, it's really appreciated. Wishing you all the best. Ciaran.

5/5

Google

Mark Soanes and his team have been extremely supportive throughout our journey - a big thanks to you all! Vicki

Victoria · 14 April 2025

Agent replied · 24 August 2024

Thank Victoria! Its wonderful to hear you received great service. Kind regards, B&H

5/5

Google

We chose B&H after speaking to a number of local agents. Oliver was very professional and had lots of local market knowledge. From the start the whole experience was seamless; from the brochure B&H produced of our house, to liaising with them regarding later viewings and finally negotiating a price, with offers that were put forward. Customer service is at the heart of what they do and that came across at every point. We never felt pushed to reduce our price or accept an offer that didn't suit us - personally I think this sets B&H apart from its competition. They made selling our house (the sale bit at least!) stress free and even enjoyable. I would recommend B&H and Oliver/Gareth at the Marshalswick branch whole-heartedly.

Danni · 13 June 2019

Agent replied · 10 November 2024

Thank you for your kind words! We are delighted to hear about your positive experience with Oliver and our team at Marshalswick branch. Providing excellent customer service and seamless selling experience is our top priority. We appreciate your recommendation and look forward to assisting you in the future!

4/5

Google

Cairen has kept us informed throughout the process (as it has been long and drawn out). She was helpful and kept us up to date. She also worked with other agents and solicitors to find a solution to any issues.

Diane · 8 January 2026

Agent replied · 15 January 2026

Dear Diane, Thank you for your thoughtful review. We're glad to hear that Cairen was able to keep you informed and assist you throughout the process. We strive to provide excellent service and appreciate your recognition of our team's efforts. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!

5/5

Google

Huge THANK YOU to entire team Bradford and Howley, who made our selling process smooth and seamless. We would like to thank particularly Ciaran Murphy for his help, support and impeccable service throughout whole process. Ciaran is very professional, friendly, patient and always goes extra mile to deliver the best customer service. We would like to continue with you to search for our new forever home now!!!!PositiveResponsiveness, Quality, Professionalism, Value

Lilia · 25 August 2021

Agent replied · 11 June 2024

Thanks for the amazing feedback, Lilia. All the best, Ciaran.

5/5

Google

We used Bradford & Howley to sell our house and highly recommend them. We found everyone really easy to deal with, friendly and helpful, from Mark's valuation, Kerry and Wendy helping sort viewings (both of our property and ones we were looking to buy) through to Ciaren as our sales progressor who was on it and kept the communication flowing. Thank you folks, Merry Christmas!

Chyono · 14 April 2025

Agent replied · 11 January 2025

Thank you for recommending us! We're thrilled to hear about your positive experience with our team. We're committed to providing excellent service from start to finish. Wishing you a Merry Christmas and happy new home memories.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bradford and Howley's Google reviews

Questions about Bradford and Howley St. Albans

How many reviews does Bradford and Howley St. Albans have?

Bradford and Howley's St. Albans office has 224 reviews across two platforms: 223 on Google, 1 on Trustpilot (across the whole business).

What is Bradford and Howley St. Albans's rating?

Bradford and Howley St. Albans is rated 5.0 out of 5 across all 224 reviews, and 5.0 out of 5 on Google from 223 reviews.

Has Bradford and Howley won any awards?

Yes. In The Trusted Agent 2026 awards: Bradford and Howley, St. Albans won Gold; Bradford and Howley, Harpenden won Gold.

Where is Bradford and Howley's St. Albans office?

Bradford and Howley St. Albans, 5 The Quadrant, Marshalswick, St. Albans, AL4 9RA.

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