Every review we hold for the Spennymoor office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t bother with these sharks kept my…
Don’t bother with these sharks kept my bond money stating things were broken that weren’t and we’re fully working order when we left after the £45k + I’d paid in rent over the time I was there this leaves a bitter taste in my mouth
Mac · 12 October 2023
Agent replied · 17 June 2024
I hope you're doing well. I understand your concerns about your bond status and I'm grateful for your patience and understanding throughout this process. I want to provide you with a clear explanation regarding the status of your bond.As you may remember, your lease agreement outlined the terms and conditions for the return of the bond. These conditions typically involve ensuring the property is left clean, undamaged, and well-maintained, and that all rent and financial obligations are up to date.Following your departure, our team conducted a thorough inspection of the property to evaluate its condition. This evaluation was shared with our client. Unfortunately, they identified some issues with their property that they would like addressing, specifically concerning repairs and cleaning, before they can agree to any part of the bond being released.To ensure a fair resolution, we are currently addressing these concerns with our client. Our team will promptly handle any outstanding issues. Once the costs are accounted for, we will work towards resolving the situation for you. If a resolution cannot be reached between you and our client, we can involve the Tenancy Dispute Service for an assessment.Thank you for your cooperation and understanding in this matter. Please rest assured that we are actively working to finalise this process as quickly as possible. If you have any further questions or need additional information regarding the status of your bond, please don't hesitate to contact our office, and we'll be more than happy to assist you.Kind Regards, Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotProfessional and helpful staff
We bought our house through the Robinsons branch in Durham. Everyone we had contact with was very professional but Stacey, in particular, was very helpful in guiding us through the process. Very happy
Paul · 11 June 2024
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotRobinsons were transparent all the way…
Robinsons were transparent all the way from advising on and negotiating a fair price for the property, showing and quickly advertising the property and making a quick sale. They also have a process for advising on a solicitor for conveyancing for a fixed price which was very helpful. We knew from start to finish how much we would pay the commission was very reasonable and well worth it for the customer support given.
Chris · 11 September 2018
Agent replied · 17 June 2024
Hi ChrisWhat a great review!Thank you so much for your positive comments. The team at Hartlepool will be thrilled and i will pass on your good wishes to them. Thanks for posting the review and giving us 5 stars. It is much appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotSedgefield
Sedgefield branch is a credit to Robinson’s.Ryan Sharon and Danny are professional keep you up to date with the sale of your property have used them a few times and would highly recommend the branch.
Kate · 27 April 2024
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotHassle and Stress free…
Robinsons made the experience of having to sell our sister's home simple, hassle free with low cost. I would recommend them for any situation, as this was not only a difficult and extremely sad time having lost our Sister, but we had also not had any experience in selling a home. They guided us through it with ease and stress free. Thank you
Karen · 20 October 2021
Agent replied · 17 June 2024
Hi KarenThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.
★★★★★ 5/5
TrustpilotExcellent service
After recently buying a property via Robinsons, I found them helpful and open regarding queries and patient with the extended length of the process.While picking up the keys, the staff opened up the office out of hours and responded quickly and helpfully with an emergency request. I can certainly recommend them for their service above and beyond.
David · 18 August 2022
Agent replied · 17 June 2024
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotI can't fault them
I used Robinsons to sell a family member's house who sadly died in April 2020& it has been a difficult time because of the pandemic and the fact that we live 5 hours away.I have used estate agents many times as we used to renovate property & Robinson's service has been excellent. The staff & manager were friendly and helpful so I would definitely recommend them.
Mrs · 3 March 2021
Agent replied · 17 June 2024
Hi Mrs CThank you so much for your review and 5 stars. it is lovely to hear such a positive message. All the team at Darlington will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBecky kept us update at every point and…
Becky kept us update at every point and passed on information to the other party's on our behalf, we would recommend Robinsons.
Liz · 20 December 2019
Agent replied · 17 June 2024
Hi LizThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotOutstanding service
Outstanding service on both the sale of our home and the purchase of our forever home. I wouldn’t hesitate to recommend Robinson’s to anyone.
Emma · 29 November 2018
Agent replied · 17 June 2024
Hi EmmaThank you so much for your review and 5 stars. The team at Hartlepool will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotJoy was fantastic at keeping us up to…
Joy was fantastic at keeping us up to date. Sale was completed with no problems at all. Highly recommended
Mrs · 28 October 2020
Agent replied · 17 June 2024
Hi Mrs AblewhiteThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSo helpful
Excellent staff, on the ball 100%. Thank you to Julie and the team for being amazing and always polite and professional.
Mr · 20 March 2020
Agent replied · 17 June 2024
Hi Mr Freed and Mrs Mellor,Thank you so much for your positive review and 5 stars ref our Spennymoor Office. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotCompany of excellence
I have recently listed my property with robinsons bishop and at the point of valuation sam was very help and professional and understanding. since I have been on the market Natalie, Allyson and Jaye have all been fantastic with the Communication and have kept me full informed all the way through, fingers crossed we get the sold soon, but 13 viewings in the first week of marketing it brilliant keep it up!
Samuel · 4 October 2018
Agent replied · 17 June 2024
Hi SamuelThank you very much for your positive comments. The Bishop office will be thrilled.Thanks again.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotJoy kept me in the loop throughout the…
Joy kept me in the loop throughout the whole process. Really friendly and very efficient.
JC · 6 September 2021
Agent replied · 17 June 2024
Hi JCThank you so much for your review and 5 stars. It is much appreciated. Joy and all the team at Darlington will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons found us a lovely bungalow
Robinsons took special care of us as we were purchasing a bungalow in Darlington. We were moving 200 miles from our previous home and they were always on the end of the phone or e-mail if we needed them. Their replies were always prompt and we were never made to feel as if we were a nuisance. I would have no hesitation in recommending them to friends looking to buy.
Mrs · 15 September 2019
Agent replied · 17 June 2024
Hi Mrs AdkinsThis is a lovely review so thank you very much for taking the time to write such positive words. We all hope you settle into your new home.The team at Darlington will be delighted with this review.Thanks again.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotWe had a very long and difficult sale
We had a very long and difficult sale. Everyone worked really hard to get the sale through with our difficult buyer's. We would like to thank everyone for all their help.
CROOK · 21 June 2024
Agent replied · 17 June 2024
HelloThank you so much for your positive comments ref our Crook branch. The team there will be delighted.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotOur sale was dealt with professionally…
Our sale was dealt with professionally from initial valuation ( along with an excellent set of photographs ) right through to final completion/handing over our keys. We were kept informed of progress on a regular basis. We would recommend the Darlington branch to anyone selling their property. They market the property at a realistic price in order to attract a "proceedable" purchaser.They have an excellent team at the branch.
Mr · 25 January 2020
Agent replied · 17 June 2024
Hi Mr GeeWhat a great review!!Thank you so much for your positive comments ref our Darlington branch.The whole team will be thrilled with your review and 5 stars.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons
Robinsons were amazing from start to finish. Excellent communication through out, and always went the extra mile to make sure everything was on track with the purchase. The service me and my partner received, especially from Elaine, was faultless. We really couldn’t of asked for anything more. Thank you so much for all of your help, you made moving home that little bit easier!
Stephanie · 12 May 2021
Agent replied · 17 June 2024
Hi Stephanie and Adam,Thank you so much for your review and very positive comments ref our Middlesbrough Office. I shall pass on your good wishes to Elaine and all the team who will be delighted.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotSam from Bishop Auckland was so…
Sam from Bishop Auckland was so helpfull and although we were buying he was instramental in helping us complete the purchase. Thanks again.
Mr · 17 November 2018
Agent replied · 17 June 2024
Mr and Mrs Turner.Thank you so much for your positive comments and 5 stars in ref to Sam at Bishop Auckland.He will be over the moon with this review!Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotThe best estate agents I’ve known.
It was fabulous to have the experience and professionalism of the Robinsons CLS team behind us in a tricky house sale. Michelle, in particular, as well as Karen and Chelsea, worked hard to keep everything on track and get the chain’s solicitors aligned. Kept us very informed - best estate agents I’ve ever used.
Sarah · 16 October 2022
Agent replied · 17 June 2024
Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotExcellent
Very professional and friendly team at Darlington branch. Thank you especially to Joy my sales progressor for all her hard work getting my sale through.They were always available and happy to help whenever I needed it. After experiencing how other estate agents work I would highly recommend Robinsons estate agency! I would only use them if I move in the future.
Angie · 11 November 2021
Agent replied · 17 June 2024
Thank you for your review, I will make sure Joy is aware of your kind words.
★★★★★ 4/5
TrustpilotJoy was fantastic and helped intervene…
Joy was fantastic and helped intervene quickly when I was experiencing challenges as the buyer with solicitors on both sides.First class service
Suzanne · 25 March 2019
Agent replied · 17 June 2024
Hi SuzanneThank you so much for your very positive comments with ref to our Darlington Office. I will pass on your good wishes to Joy who will be delighted.Thanks.Simon Wright.Director.
★★★★★ 5/5
TrustpilotKathryn and Joy were amazing thank your…
Kathryn and Joy were amazing thank your for helping my get my first home !
Mr · 14 June 2021
Agent replied · 17 June 2024
Hi Mr Basit,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service
I was a purchaser and dealt with Angela who was brilliant
Christopher · 2 February 2022
Agent replied · 17 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotExemplary Service
Robinsons Sedgefield office provided me with a faultless service. As an Executor to a will I instructed them to sell a property following probate. As I live on the south coast having such a reliable service was hugely reassuring and removed the stress. They were always on the end of the phone, and without exception helpful and patient. Such a great team, I cannot recommend them highly enough.
Mrs · 22 November 2019
Agent replied · 17 June 2024
Hi Mrs Hamilton.Thank you so much for your review and 5 stars. The team at Sedgefield will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
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