Trusted Agent profile · Southwark
★★★★★
1,066 reviews across 3 platforms
97 Lordship Lane, East Dulwich, SE22 8HU, Southwark, SE22 8HU
Winkworth's office in Southwark, at 97 Lordship Lane, is rated 4.0 out of 5 across 1,066 reviews on three platforms, including 206 Google reviews rated 4.6.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleNicola was a pleasure to deal with. We purchased a flat in Dulwich. She was great when we offered on the property, going back and forth with the vendor very quickly. She was excellent at speeding up the purchasing process and speaking to both sides whenever we had queries.
Benjamin, Thank you for your kind review and wishing you the best of luck with your new home! Winkworth Dulwich
5/5
GoogleNicola Keane was amazing!! She took us around to view 4 properties on a rainy Saturday and it was like hanging with a friend. She was a straight shooter - which I really appreciated. At the moment none of the properties we saw were THE property but I will definitely keep in touch with her. I would highly recommend Nicola.
Hi Cynthia, Thank you so much for your feedback, and we are so pleased you were happy with the service you received! Wishing you all the best in the future. Kind regards, Winkworth Dulwich
5/5
GoogleArchie, Alex and the team are great. Really responsive and professional throughout. We bought our place originally through them and have recently sold it through them too -we accepted an offer in under 24 hours of the first viewing! Many thanks!
Dear Tom, Thank you very much for your kind review. Wishing you and the family all the best in your new home. Winkworth Dulwich
5/5
GoogleI had a great experience with Winkworth East Dulwich. Alex, Nicola, Harry and Archie were fantastic; professional, proactive and genuinely hard-working throughout the whole process. They helped me sell my house locally and find another great one. Highly recommend!
5/5
GoogleWinkworth Dulwich were extremely helpful throughout the whole process. Although everyone in the team helped behind the scenes, just want to mention Nicola, Archie and Harry as they were very helpful throughout the process - thank you! Thanks for getting us to exchange in 5 weeks :)
1/5
Trustpilot7monts no fixing roof leak
They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....
Afternoon Darius. Please can you provide more information so that someone can investigate your claims? Thank you in advance. Kind regards Winkworth Client Relations
1/5
TrustpilotNot great at check out
Crap for some tenants. We’ve had nothing but drama after attempting to break the lease.
Good morning, Thank you for your review. We did ask for some further information, as we've been unable to locate your details on our system and you haven't advised which office you've been dealing with. As we haven't yet received a response, we're unable to look into this matter further at this stage. If you could get in touch with the missing details, we'd be happy to help resolve this for you.
1/5
TrustpilotComplete waste of time
Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.
5/5
TrustpilotAn excellent service all round!
An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!
Thank you so much for your kind words, Marco. We really appreciate you taking the time out to share your experience with us, and we agree, Nadine is truly a gem to have on our team! We look forward to working with you again in the future!
2/5
GoogleWhat has happened to Winkworth Dulwich???? The service is so bad at the moment. We were waiting a week to hear back about a flat with no updates at all from the agent, we had not been given the proper paperwork on an initial offer that slowed things down and they had no record of a viewing we had booked despite phoning to confirm it. I asked for call backs through their contact form - nothing. They were really unpleasant and unprofessional when we were dealing with a landlord who we had made an offer to. No mediation even though this landlord was trying to rent out a flat with broken windows. Just awful work at the moment.
1/5
TrustpilotThe A.I. Slop of Estate Agents
Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.
At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotReece and Tim of Winkworths Woking have…
Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously.
5/5
GoogleWe have just sold our flat through Winkworth in Dulwich and, having been to every other agent on Lordship Lane, they were the most impressive by far. I’d like to give a special mention to Nicola Keane who always went the extra mile.
Hi Lorna, Thank you very much for your kind review. It certainly was a journey but very happy we got there in the end. Best of luck with everything and see you soon! Winkworth Dulwich
5/5
TrustpilotBest estate agent rental experience ever!
After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!
5/5
TrustpilotShaun Blackstock - Best Lettings Negotiator !!
My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.
Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotWorst service by a mile
Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.
Hi Anne, We're sorry to hear of your experience here. Please contact us, clientrelations@winkworth.co.uk, so that we can investigate this for you.
5/5
GoogleWe hit the market at a difficult time, but was hugely impressed with the tenacity of Nicola and the team. They were very proactive as an agency and arranged multiple house photoshoots for us. Pleased to say we exchanged and completed in record time. Thank you!
Thank you Sapphire! Really grateful for the kind words. Wishing you, Tom and the family all the best for the future. Winkworth
5/5
GoogleOur experience with Winkworth was simply delightful! Archie was able to arrange a viewing to our dream place the same day, allowing us to fill the offer form very quickly. The responsiveness of the team has been remarkable, with Claire being exceptionally communicative & very helpful throughout the paperwork process. To anyone out there on the hunt for their next home, look no further than this incredible team at Winkworth. Their dedication and warmth make all the difference.
2/5
TrustpilotI am very deeply disappointed!
We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx
Hi Silviya, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
1/5
TrustpilotVery rude agent
Very rude agent, i think their name is Maggie. Was very unhelpful and rude.
Good morning, We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?
5/5
GoogleHad a great experience with Winkworth. I primarily dealt with Nicola who was really helpful throughout the whole process and kept things moving along. It was also really nice to have a very relaxed and no pressure approach during the initial viewings!
Hi Josh, Thank you for your review! Wishing all the best for the future Winkworth Dulwich
5/5
TrustpilotGreat team
Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
GoogleWe can't recommend the team at Winkworth's enough particularly Harry. We've rented our flat with them, rented a house via them and now completed on a sale with them and its been unbelievable service throughout - definitely the best estate agents on Lordship lane. Harry was able to get us a new buyer in 24 hours and he's gone above an beyond at every stage. Thanks Alex and the whole team.
5/5
TrustpilotExcellent service from Thomas!
I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Southwark office has 1,066 reviews across three platforms: 206 on Google, 1 on Yell, 859 on Trustpilot (across the whole business).
Winkworth Dulwich is rated 4.0 out of 5 across all 1,066 reviews, and 4.6 out of 5 on Google from 206 reviews.
Winkworth Dulwich, 97 Lordship Lane, East Dulwich, SE22 8HU, Southwark, SE22 8HU.
