Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBoth Toby and Chris steered us through the sale of our property, from the first meeting to completion. The key to the success was specific knowledge of the immediate area, and the building itself, guiding us through the complexities following EWS certification.
Each step of the process was done professionally as you’d expect from a professional agent. Taking the worry out of marketing, photos, viewings and negotiation.
We loved our property, and always knew it would sell, and it did, on first viewing within a few days of being offered on the market.
I’d personally recommend Toby and Chris at Urban Patchwork to anyone looking to sell around Surrey Quays, Rotherhithe or Canada Water.
James · 26 March 2023
★★★★★ 5/5
GoogleWe had the pleasure of working with Toby & Tom for both property leasing and sales, and we cannot recommend them highly enough. Throughout the entire process, they provided impeccable service, ensuring the best outcomes for all parties involved. Their attention to detail was exceptional, every aspect was carefully considered in advance, making the experience seamless and stress free.
What truly sets Urban Patchwork apart is their professionalism and expertise. The team is well organized, with each member playing a clear and efficient role. Their deep knowledge of the local market is unparalleled, thanks to years of dedicated service in this community. They understand every property inside and out, offering invaluable insights that only a true local expert could provide.
Without a doubt, they are the leader in the industry and a benchmark for excellence. If you have any property needs in the area, look no further, they are the best choice. Highly recommended!
Ada · 26 May 2025
★★★★★ 5/5
GoogleToby and Stuart at Urban Patchwork instantly put us at ease. They came prepared with in-depth research into the local property prices, which gave us a realistic evaluation on our property. They are always on hand for any questions or advice, and guided us every step of the way to completion. Highly recommended!
Clare · 26 March 2025
Agent replied · 9 December 2024
It was great to work with you Clare and we appreciate the kind words. The strategy definitely paid off with the six offers received!
★★★★★ 5/5
GoogleUrban Patchwork provided first class service in selling our property. The initial meeting with Toby was very impressive, his information being very well-researched. Unlike many agents promising a quick sell, they promised a realistic timescale within which they would obtain a reliable buyer at a price we were happy with. They delivered on that promise.
Special mention for Chris Palmer, our agent. As well as selling our property, he went above and beyond in assisting us by managing many challenges that occurred further up the chain, with the property we were purchasing, and other agents. His diligence and patience were vital in steering us through it all, and we had complete faith in him. Simply the best agency we have ever come across.PositiveResponsiveness, Quality, Professionalism, Value
Andrew · 26 August 2022
★★★★★ 5/5
GoogleUrban patchwork was recommended to us by our son and daughter in law who used the agency to sell their house in SE16. There were a few problems with buyers "disappearing" but Urban Patchwork managed to fix things so that the sale went through.
Our experience was easy. We owned the flat as a buy to let property and decided to sell it when our long term, excellent, tenants moved on to buy for themselves. Toby carried out a market appraisal, and helped us to arrange re-decoration before marketing the property. He also arranged excellent photographs of the flat. We received an offer quite quickly which Toby persuaded the buyer to increase to a better level which we were able to accept. Toby kept in touch with us, the buyer, the buyers solicitor and our solicitor throughout some rather tricky legal problems which were resolved at the eleventh hour and the sale was completed.
The commission seemed rather a lot, but no more than other agents and we were very pleased with the outcome, so very happy to recommend them.PositiveResponsiveness, Professionalism
Anneli · 26 August 2022
★★★★★ 5/5
GoogleUrban Patchwork have made our selling process really easy. From the research done to make sure our property was valued at just the right price to the excellent communication regarding viewings and then through to exchange of contracts, everything was done just as we would wish. I would not hesitate to recommend Toby and the team at Urban Patchwork.
Rebecca · 26 March 2024
★★★★★ 5/5
GoogleWe used Urban Patchwork to sell our flat and received excellent service. They managed to market the property really well and find us a buyer but also were hands on throughout the sale process, kept things moving for us and guided us through all the inevitably tricky moments that pop up in a property sale. Special mention to Chris for brilliant customer service, and Toby for great knowledge of the SE London area & market. Would use UP team again!
Olivia · 6 July 2022
★★★★★ 5/5
GoogleToby and the team at Urban Patchwork provided excellent service from start to finish. They provided indepth market data to help support all decisions in the selling process, were easy to get hold of and their advice was invaluable. They were extremely hands on and helpful when it came to dealing with the buyers. Cannot recommend them enough.
Kirsty · 26 March 2024
★★★★★ 5/5
GoogleI bought my first property in London from Urban Patchwork. Both Chris and Toby were very helpful throughout that very long process starting from my offer to the exchange by chasing solicitors and answering my queries. What I appreciated most was that they had been transparent throughout the whole process. It’s a small real estate agency with trustful, individual customer focused service. They were very kind to help me with setting up heating in my new flat although it was not their responsibility. They really care about their customers. Highly recommend this agency to everyone buying and selling properties in London.
Alma · 31 May 2022
★★★★★ 5/5
GoogleWe went with Urban Patchwork after a bit of shopping around and it was a good decision. Excellent communication from Toby and the team throughout the sales process and we felt like we could trust his advice. We were left stranded away from the flat by lockdown after our first sale fell through late in the day and we had already moved across the country with work. They went the extra mile tucking boxes and bags away and keeping it presentable for viewings when we could not access it. Reflects well on the team we felt comfortable leaving it in their hands. Would recommend Urban Patchwork to anyone looking to sell in the area.
Jamie · 31 May 2022
★★★★★ 5/5
GoogleToby has been very helpful throughout the process and has guided us best on every detail. I would highly recommend their services to anyone looking to buy, rent or sell any property in London.
Cristina · 26 March 2025
★★★★★ 5/5
GoogleChris was by far the best agent we have every dealt with. So much expertise, really patient and kind, of a rare integrity in this space and incredibly hands on.
Our buying process was a complex one as we were in a chain and Chris’ support genuinely made a massive difference. We couldn’t be more grateful and would highly recommend Urban Patchwork to anyone looking to buy or sell a property!
Emilien · 26 March 2023
★★★★★ 5/5
GoogleWe bought our first flat with Chris' help at the end of 2021. After viewings with many different agencies for several months, we found Urban Patchwork. They were very responsive and a pleasure to work with.
They behave professionally when we made our initial offer and did not play silly games to increase it, which had happened to us with another agency. Things moved quickly after that. We felt very confident witnessing the teamwork from this agency when Chris was unavailable for a few days and other members of the team stepped in to support seamlessly. When there were delays at the end of the process, it was useful to have their expertise on our side as they had sold other flats in the building and knew who to contact. They chased up the parties, gave us updates regularly and pressed for quick resolution.
I think they sold our new flat in record time, so we will definitely contact them when we are ready to sell!
N.J · 26 March 2022
★★★★★ 5/5
GoogleIt's not easy choosing your estate agent, especially when you are selling from a distance a the tail-end of lockdown. The Urban Patchwork office was local, their website looked good and Toby and Chris clearly knew the area, the market and what they were doing. We could not have made a better choice. Chris was our main man. He was always at the end of the phone, always positive, always professional, and always ready to have one more try at encouraging solicitors and management companies to greater things. He even did a 'mercy dash' to switch off the water when a neighbour thought we had a leak. We didn't, thank goodness, and the 'dash' was simply part of the service. Terrific company, lovely people, professional service, and highly recommended without reservation.
Julian · 26 March 2022
★★★★★ 5/5
GoogleI bought my first property in London from Urban Patchwork. Both Chris and Toby were very helpful throughout that very long process starting from my offer to the exchange by chasing solicitors and answering my queries. What I appreciated most was that they had been transparent throughout the whole process. It’s a small real estate agency with trustful, individual customer focused service. They were very kind to help me with setting up heating in my new flat although it was not their responsibility. They really care about their customers. Highly recommend this agency to everyone buying and selling properties in London.
Alma · 26 March 2022
★★★★★ 5/5
GoogleWe used Urban Patchwork to sell our flat and received excellent service. They managed to market the property really well and find us a buyer but also were hands on throughout the sale process, kept things moving for us and guided us through all the inevitably tricky moments that pop up in a property sale. Special mention to Chris for brilliant customer service, and Toby for great knowledge of the SE London area & market. Would use UP team again!
Olivia · 26 March 2022
★★★★★ 5/5
GoogleWe bought our flat through Urban Patchwork in Summer 2024 (it has taken a bit to write this review, sorry!). From the moment Tom showed us the flat, we could tell it was a different type of agency - he cared and he is human! He was fantastic throughout the viewings, the offering process and the whole acquisition. He helped us a lot, even mediating between lawyers and letting us know whenever he expected a delay or issue. He made a difficult process so much easier. He is also extremely nice and the rest of the team was highly responsive too. Whenever we're ready to sell our property, we'll go to them. Thank you!
Lyra · 9 April 2025
★★★★★ 5/5
GoogleUrban patchwork are not your average “estate agent” they honestly are something special. Toby leads a professional team who are approachable and show a real human kindness which can be rare in their world I think! Toby has been supportive and gone above and beyond for us and I cannot thank him and his team enough.
Emmy · 26 March 2024
★★★★★ 5/5
GoogleA big thank you to Urban Patchwork for their customer service and professionalism. Urban Patchwork stood out from the beginning as they demonstrated a better understanding of the area and development where my property was located. I am particularly thankful to Toby who has been tactful, responsive and committed to the sale from the beginning until the end. He was instrumental in overcoming challenges along the way. I don't think we would have concluded the sale so effectively with any other estate agents. I highly recommend Urban Patchwork.
Damien · 26 March 2025
★★★★★ 5/5
GoogleChris and Toby were fantastic through the whole process. I was initially impressed with Toby as he had a great knowledge of the local area and really seemed honest and caring. Even though there were a few stumbling blocks along the way they kept me informed of the situation and were quick and efficient in finding the best solution. Overall I was very happy with the service they provided
Derek · 26 March 2023
★★★★★ 5/5
GoogleWe used Urban Patchwork for both letting management and property sales. They delivered both services with care, attention and success. Toby knows the area very well and I can’t recommend him and his team enough - if you are looking for a local team you won’t regret putting your trust in them.
Leila · 27 December 2025
★★★★★ 5/5
GoogleWe engaged Urban Patchwork to sell our home of almost 10 years. They photographed our Rotherhithe flat beautifully and within mere hours of going up on Rightmove we were inundated with viewings, resulting in an offer a fews days thereafter. Toby and his team, including Rayen, handled the process professionally from start to finish. They handled viewings conscientiously during Covid-19 which put our minds at ease. They were not the cheapest quote we had but worth every penny. We would have no hesitation recommending them to others looking to sell.PositiveProfessionalism
Simon · 26 August 2021
★★★★★ 5/5
GoogleThe Urban Patchwork team demonstrate how imperative local knowledge & expertise are in managing the sale of properties in Surrey Quays. Toby and the team are approachable, efficient, pro-active, and engaging throughout the sale process.
Given the complexity of managing a sale through the current climate their guidance and input in trying to accelerate the process was greatly appreciated.
Having been jaded by a difficult experience with another agent in the area I can say wholeheartedly that working with Urban Patchwork was without a doubt the best decision I could have made. I couldn’t possibly recommend them any higher and you will not be disappointed if you work with them in the future.PositiveResponsiveness, Professionalism
Dan · 26 August 2021
★★★★★ 5/5
GoogleThe best in the Surrey Quays area!
After having a terrible experience trying to sell my studio apartment with an online agency (agent was non-responsive, no viewings etc), Toby and his team were the exact opposite and a breath of fresh air. The flat was advertised very professionally, we received many viewings and an offer very quickly. Toby was encouraging, responsive and by our side the whole way. Urban Patchwork knows the area inside out and they get results. Definitely go with them!PositiveResponsiveness, Quality, Professionalism, Value
Susan · 26 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
