Urban Patchwork London reviews in Southwark

★★★★★ 5/5

Google

Urban Patchwork have been managing the letting of my flat for over 4 years now. At the start of the period they took on the refurbishment of the flat and organised all work and materials for a very reasonable budget. Throughout the letting period all communications have been clear, helpful and timely. I have been notified of all obligations, upcoming changes or needed repairs in a way that has left me feeling confident about how things are being handled. I'd be happy to recommend Urban Patchwork to anyone in need of a letting agent.

Agnese · 27 December 2025

★★★★★ 5/5

Google

We have been using Urban Patchwork since autumn 2023, and our experience has been very positive. They found us reliable, high-quality tenants who are still living in the property today. The owner, Toby, and Paula, who handles the day-to-day management, have both been excellent to work with. They manage all paperwork efficiently, carry out regular inspections, and are very well organised. Any maintenance or expenditure has always been reasonable and clearly explained. We would happily recommend them to other landlords and tenants in the area.

X · 27 December 2025

★★★★★ 1/5

Google

AVOID!-Been reported to Property Ombudsman Upset the buyer, ourselves and my solicitor. Toby is a pain to deal with. Incredibly annoying. Only manged to get one sub par bid for my property when the exact flat below sold for £27k more a year earlier.(this was in 2019 pre covid). They are small and have no user base, Toby himself says ''only complete on one or two sales each month'. He refused to take my property down from his website even after I asked 3 times. I already left his contractual period 2 months earlier. We have even reported him to the property ombudsman given his atrocious behaviour. Normally i would not respond to lowbrow lies but to provide some context the below response: 1) I did not think i could get out of paying a fee and never insinuated otherwise. Clearly though after terminating a contract a new fee and contract needs to be agreed without just showing up with a bill at completion time. This is why Urban Patchwork never brought this up and used this tactic. 2) My contract was terminated in August but Toby listed my property up until November without my consent.Toby refused to remove my flat as he wanted to appear to have sold properties when in fact he states ''only complete on one or two sales each month'. 3)The property was never 'Sold STC' from September onwards as the sale had fallen through in August. Even his own contract states misrepresenting a property is illegal.So not only has he misrepresented my property, it was done without my consent. At which stage the sale was not proceeding. 4) previously marketed my property in 2017(so post Brexit) not 18 months as stated. When there was a junk yard next to my flat. The identical flat above sold for £577k in 2018. Toby listed the flat @ £575k saying it was the right price but managed to achieve only a price from 1 buyer of £550k in 2019. This was after the development next door was nearing conclusion so therefore making the proposition more attractive. So his 'hard work' achieved £27k less on a more marketable property-TALENT! 5) A flat being on offer for 30k less during the covid 19 pandemic which brought about the biggest demand shock since WW2 is clearly not comparable. Although given how Toby is willing to lie through his teeth i can imagine he will try. 6) the 'good service' managed to The sad thing is that he has no shame in lying and using aggressive sales techniques for a sale and ripping people off.NegativeResponsiveness, Quality, Professionalism, Value

Yohan · 26 August 2020

★★★★★ 5/5

Google

Title: Exceptional Estate Agent - A Stress-Free Experience! Rating: ⭐⭐⭐⭐⭐ (5/5 stars) My partner and I had the privilege of working with Toby Gooding and Paula Bailey from Urban Patchwork, and we can confidently say that this was the smoothest and most stress-free experience we have ever had with a real estate agent. Before starting to search for flats, we were concerned about not having the time for viewings and the amount of paperwork required nowadays to rent a flat. However, we came across Urban Patchwork when searching for flats around SE16. We have to say that from the very beginning; we were impressed with their customer service and how Urban Patchwork guided us until we received the keys to the property. Therefore, we recommend Urban Patchwork for the following reasons. 1. Outstanding knowledge of the current market and attention to detail From the beginning, Toby demonstrated a remarkable attention to detail that set Urban Patchwork apart. Toby carefully listened to our requirements and preferences, ensuring that every property they showed us matched our criteria. This attention to detail saved us a lot of time, money and energy, as we only viewed properties that were a perfect fit for us. 2. Efficiency Efficiency was another standout quality of Urban Patchwork. The Urban Patchwork team was incredibly responsive and quick to address our questions or concerns. Paperwork, appointments, and negotiations were handled seamlessly, making the entire process feel effortless on our end. 3. Dedication What truly impressed us was the staff's dedication to their clients. The Urban Patchwork team went above and beyond to accommodate our schedule and was always available to assist us. Their commitment to ensuring our satisfaction was evident throughout the entire journey, and it made a world of difference. 4. Stress-free Another remarkable aspect of working with Urban Patchwork was the absence of stress. Buying or renting a property can be a stressful experience, but with Urban Patchwork by our side, we felt supported and at ease every step of the way. They took care of every detail, big or small, and ensured that nothing slipped through the net. In summary, I wholeheartedly recommend Urban Patchwork for its exceptional service. If you want an estate agent who knows the current market very well, pays meticulous attention to detail, is undoubtedly efficient, dedicated to your needs, and can provide you with a stress-free experience, Toby and Paula from Urban Patchwork is the team you need. Thank you for helping us find the home that fits our needs and making the process so enjoyable.

Rafael · 26 March 2024

★★★★★ 5/5

Google

Toby and Tessa were very flexible, helpful and professional during my house purchase process. I called their office just about an hour before the last viewing of a property, but Tessa was very supportive managing to squeeze me in and Toby delayed his schedule so I could come to view the property. As soon as my offer was accepted, they updated the property as Sold STC then removed it when the purchase process finished. During that time Tessa co-ordinated with all related parties to get the process done quickly and gave me weekly update. I did not have to do much really. Toby and Tessa were also let me come to the property during the process to do some survey and measurment for potential renovation. I would strongly recommend them. Thank you Tim

Taurus · 6 July 2020

★★★★★ 5/5

Google

I recently sold my Deptford apartment with Urban Patchwork. Both Tom and Toby impart a huge degree of professionalism and experience in their dealings with you and I felt like my sale was in excellent hands throughout. Their valuation process is fair, taking a realistic approach to marketing as well as taking every step to maximise the best price vs buyer opportunities. The calibre and feedback of viewings - as well as the communication throughout - was excellent. Their photography, floorplanning and EPC service is incomparable to any other agent I've seen and the ability to pick up the phone any time of drop in to see them was invaluable. I would thoroughly recommend them - a true 'boutique' operation with a 'big agency' mentality.

Rhys · 11 December 2025

★★★★★ 5/5

Google

Toby and Tessa were amazing throughout our flat purchase journey! From being super accommodating and letting us see the the flat several times before we made final offer, to assisting the entire sale process till it was closed. They are incredibly honest and reassuring which was exactly what we needed since we were first time buyers in a rocky housing market. I would highly recommend and definitely will come back if/when I sell in a few years time!

Mia · 6 July 2020

★★★★★ 5/5

Google

thank you for your support throughout the process. I do want to call out Toby's persistence for so many years (almost 5 if I count correctly!) and Tom's electrical (literally) support for many evenings and through many messages, as well as the resilience of the whole team.

François · 11 August 2026

★★★★★ 5/5

Google

Our rental property has been managed by the capable team at Urban Patchwork for eight years. In every respect they have given us excellent service, so that we have not had any anxiety. Like ourselves, they have high standards. All members …

George · 22 December 2025

★★★★★ 5/5

Google

I wanted to share my experience with Urban Patchwork, a rental agency I’ve been using for almost two years now since I originally posted my review. I continue to be enthralled with all aspects of the team! Fast forward to 24 months later, and I can honestly say that I’ve never had a better experience with an estate agent. Toby, Tom, Paula, and Elizabeth are all absolute gems. They’re incredibly attentive, diligent, and proactive, which is a rare find in the London estate agent world. What really sets Urban Patchwork apart is their ‘family-like’ feel. They’re all so personable and willing to go the extra mile to help their clients. And the best part? They maintain incredibly high standards of excellence and professionalism. My family and I have been working closely with them recently to find a property to buy. Their no-pressure approach, honest advice, and transparency are what really set them apart from the rest. I can’t recommend them enough! I hope to continue to be with them for many years to come!

Z · 11 October 2025

★★★★★ 5/5

Google

Being a first-time buyer can be pretty daunting - with new terms, timelines and solicitors to handle! Thankfully, Urban Patchwork were on hand to make my experience far less stressful than it would otherwise have been. Throughout the buying process, Tom took the time to ensure that I was kept in the loop - with regular updates, a friendly approach and a consistent willingness to go the extra mile when needed. What really sets Urban Patchwork apart is the effort that they put in, even post-sale. Toby recommended a reliable painter-decorator with a very reasonable rate. For local expertise and a genuine dedication to clients, I can't recommend the team enough.

Nicola · 11 October 2025

★★★★★ 5/5

Google

Selling my flat in Rotherhithe was an emotional journey for me, and I was worried about the process. Toby and the team at Urbanpatch were nothing short of fantastic. I would particularly like to thank Stuart Wood for his exceptional diligence and attention to detail. You really took away the stress and anxiety and kept me informed the whole way. Thank you so much. I’ve already recommended you to a friend.

Loretta · 26 March 2024

★★★★★ 5/5

Google

We bought a house from Urban Patchwork a few months ago and found Tom to be very helpful, transparent and responsive. He knew his stuff and gave us frank and honest responses, so we felt in much better hands than with other estate agents we encountered in our search. He was also great at chasing things up to get the sale completed quickly. Would definitely consider asking Urban Patchwork to sell our house if we sell one day

Tessa · 11 October 2025

★★★★★ 5/5

Google

As a landlord, it is essential that you can trust your managing agent to find good tenants and deal with any issues arising with tenants and the property quickly and efficiently. The team at Urban Patchwork is just such a trusted managing agent and I am happy to have been using them to manage my SE London property for the past two years. I am happy to recommend them.

Michael · 27 December 2025

★★★★★ 5/5

Google

We leased our new flat through Urban Patchwork and the service was excellent. Toby was phenomenal to work with and always answered our questions promptly and went the extra mile to ensure we were happy and the flat was in beautiful condition when we moved in. I have went through other estate agents in the past and Toby is by far the best. If looking for a reliable agency, look no further!

Malorie · 7 July 2019

★★★★★ 5/5

Google

Thank you for your help in our search it was a pleasure viewing the properties with you. We are only sorry that you don't serve the areas we will now focus on, because we would feel that we were in good hands. We will certainly recommend your company to anyone who is looking for property in your area.

Andrew · 19 March 2026

★★★★★ 5/5

Google

I recently purchased a flat, and my experience with Urban Patchwork, specifically Tom and Toby, was excellent. They were supportive and knowledgeable, guiding me through every step of the process. They always kept me informed and addressing any queries promptly. They were also helpful in recommending a solicitor and building surveyor who were equally professional and cooperative. Thanks for the help.

Jacopo · 26 March 2025

★★★★★ 5/5

Google

We sold our flat in Greenland Place through Urban Patchwork after failing to do so with other agents. I wish we had gone with Urban Patchwork straight away as they were simply brilliant from start to finish. Toby is extremely knowledgeable about the area and the development and was very attentive throughout the whole process. We were mainly dealing with Chris for our sale and he was always available, very friendly and very helpful. He was instrumental in making a quite complicated chain and transaction as stress free as possible. There is a really good team here and I would wholeheartedly recommend Urban Patchwork to anyone looking to sell. Thank you all for your great service!

Richard · 26 March 2023

★★★★★ 5/5

Google

Amazing agent that sadly we can't take with us if we ever plan to sell again as we've moved far away. First engagement was fantastic and Toby was great with clear stats on their performance, the numbers spoke for them and no hard sell. From then on it was always great working with Toby and Chris, their communication, support and transparency were beyond compare, very professional but also very personable. Having dealt with other agencies when buying and seen friends and family go through struggles with listings through other agents, I can honestly say Urban Patchwork are THE best agents around, and not only was the service great, they also got a great price for us and helped with managing solicitors, so well worth the fee (which is the same as other far less capable agents). I wish all agents were this engaged and focused, they showed us that the process doesn't need to be stressful or painful as everyone expects.

Andrew · 26 March 2023

★★★★★ 5/5

Google

Toby and the team at Urban Patchwork were really wonderful in helping us sell our property in Surrey Quays. Very proactive in terms of market updates, getting the properly listed, following up with me on various matters and sharing viewing feedback. We had a difficult outgoing tenant earlier in the sale process and Toby was excellent at working around them. Toby also helped us get the property ready for sale - including arranging a handy man for minor repairs. Very easy to work with and would definitely use again.

Duncan · 26 March 2023

★★★★★ 5/5

Google

I had a wonderful experience finding a flat to rent through Urban Patchwork. It’s not by chance that this agency has 5 stars on Google Reviews. Toby is incredible, very knowledgeable, and his love for the area is contagious! If you are looking to buy or rent near Canada Water, Rotherhithe, or surroundings, you must visit this real state agency! I couldn’t recommend them more. They were completely honest and transparent throughout the process. I only trust Toby and his team to deal with estates from now on!

Inês · 26 March 2023

★★★★★ 5/5

Google

I can’t thank Urban Patchwork enough for the superb service they provided in selling my apartment. They had previously been managing the apartment whilst it was tenanted, then when it came time to sell they provided a seamless service and achieved over asking price. I dealt with Toby, Chris, Paula and Shabana, who were all super helpful and knowledgeable. They went above and beyond what you’d expect from an estate agency, in fact they are not like any other agency I’ve dealt with before. There’s a clear focus on getting the right outcomes all round, and those outcomes are delivered by people who I think have a passion for what they do, rather than the typical estate agency experience of dealing with stressed out agents trying to meet unrealistic targets set by senior managers, to the detriment of customer satisfaction. I couldn’t be happier with the outcome and I wish every estate agent was Urban Patchwork.

Nicola · 26 March 2023

★★★★★ 5/5

Google

Urban Patchwork did what other agents couldn’t do and sold our home in Rotherhithe successfully and quickly. We were especially impressed with how quickly the viewings rolled in and, unbelievably, we had our first offer within a week of putting our house up for sale! From our initial conversation when we were thinking of selling our house to the day we completed, the Urban Patchwork team were really proactive, respectful and supportive. Throughout our transaction, everyone was a delight to work with and our interactions were always great. The team has an excellent knowledge of the local area, which added that extra support to us as sellers, and also made it very easy to quickly respond to any potential buyer questions. In short, I highly recommend Urban Patchwork to anyone interested in their services. Thank you to Toby, Chris and Paula for turning a stressful experience into an excellent one!

David · 26 March 2023

★★★★★ 5/5

Google

Chris and Toby were very helpful with the sale process from start to finish. From the very beginning it was evident they were experts and leads in the area and we quickly got viewings scheduled. We sold in 2 months (despite Christmas and a failed offer in the meantime). They were also very supportive throughout the contract process, regularly following up with solicitors as required and helping push things through. Overall we are extremely satisfied with the service we received and highly recommend them!

Yoana · 26 March 2023