Urban Patchwork London reviews in Southwark

★★★★★ 5/5

Google

We sold our flat in the same building where Urban Patchwork are based in March, and Toby and team were brilliant right throughout the process. Being where they are, they were very honest and open about the market conditions and providing a realistic valuation. Before we listed, Toby provided excellent recommendations on making sure our property was presentable and attractive. After we received offers and during conveyancing, the team were excellent in communicating with us and helping us make the process as stress-free as possible - thank you to Colleen for managing this part. Overall, a very professional team and service with whom we're very grateful. Thank you, Toby, Tom, Colleen & co.!

Chris · 11 September 2026

★★★★★ 5/5

Google

We had a wonderful experience with this agency. From start to finish, they were extremely helpful, professional, and supportive. Everything was handled efficiently, and they were always available to answer our questions and guide us through the process. We really appreciate their excellent service and would definitely recommend them to anyone looking for a reliable and professional estate agency. Thank you for making the whole experience so smooth and stress-free!

Michelle · 11 August 2026

★★★★★ 5/5

Google

They helped sell my apartment and I can't recommend them highly enough! There were a number of challenges throughout the process and they helped bypass them at every stage. All of the team are really helpful, but a special mention has to be said of Tom. He helped explain the various steps throughout the process, and ensured all parties in the chain knew what was going on, which I know played an integral part in ensuring we were able to complete on time. He also provided invaluable insight into the homebuying process which was really helpful for our separate house purchase. Definitely consider Urban Patchwork if looking for a friendly, helpful and knowledgeable estate agent in the area.

Chris · 26 March 2025

★★★★★ 5/5

Google

Urban Patchwork offer a really personal approach. It is SO stressful selling and buying a house. We came to Urban Patchwork quite jaded after another purchase fell through with 1 hour to go until exchange (with significant costs run up). Tom was so diligent in pushing things along, we would not have completed without him. Arriving at our new house feels like going on holiday every day! We love this area and can't wait to get established here. If we ever move, I will be getting in touch with Tom to help us sell.

Henrietta · 26 March 2025

★★★★★ 5/5

Google

Great job selling a Townhouse for me in Surrey Quays. Tough market but they got the price they told me they would. Tom was awesome. He went above and beyond. I lived away and the house was rented to messy tenants. He tidied and arranged the house before each viewing. Tom was super proactive getting the sale over the line. He chased the buyer and solicitor almost every day and chased me for quick resolution of any queries. Incredible effort, involvement and updates.

Mark · 26 March 2025

★★★★★ 5/5

Google

Toby and his team at Urban Patchwork were very good at getting viewings straight away and achieving a quick result with regards to getting offers at or above the asking price. More importantly Toby was very active in getting our property to completion. We had had problems with getting our property sold previously using another agent while trying to buy a property marketed by Urban Patchwork and were impressed with Toby's tenacity and attitude in trying to reach a solution, hence our use of him when we put our property on the market again. The process again was not straightforward, with the first buyer pulling out at the last moment, through no fault of the team. We restarted the process and achieved completion with the help of Toby. I would not hesitate to recommend Urban Patchwork.

Tony · 26 March 2025

★★★★★ 5/5

Google

Went with Toby and his team to help to sell our property having been on the market few years prior with other agents. The statistics Toby presented us regarding estate agents and their completion rates was very informative. As promised, Toby did not hesitate to get hands on throughout the whole process, from helping to arrange our flat for the photos (with 2 small children) to chasing down some very difficult solicitors. The viewing and offer process was fairly straight forward this time, but Toby really helped to get us past the finish line, which took a lot of work! Thank you and wouldn’t hesitate to recommend! (in fact, had already recommended to a few neighbours during the selling process). Having a local, hard working, transparent and honest estate agent really makes a world of difference.

Junyi · 26 March 2025

★★★★★ 5/5

Google

We couldn’t be more impressed by Tom, Toby and the team at Urban Patchwork! Not only did they achieve above asking price offers, they did so before the property made it to Rightmove! They were proactive in ensuring a smooth transaction from viewing to completion. Tom went above and beyond to understand our property and get our buyer over the line, he worked out of hours and guided our first time buyers through the unfamiliar process. I honestly believe with another agent the sale would have fallen through. Thank you for your efforts, it’s greatly appreciated. I highly recommend Urban Patchwork.

David · 15 March 2025

★★★★★ 5/5

Google

We've just bought our first property in London with Urban Patchwork and we could not be happier, Chris has been incredibly helpful throughout the whole process. I highly recommend them. 2025 Update: I wanted to recommend UrbanPatchwork again, as I truly believe there is no better agency to buy or sell a property in London. I initially bought my flat through them and the experience was flawless, so I was very happy to return to them when it was time to sell. Toby and Tom have been more than just agents, it genuinely felt as though I was being supported by family, always ready with answers and guidance at any moment. Tom was consistently available and managed to see the sale through to completion despite the very challenging market conditions London is currently facing. I couldn’t recommend them highly enough. They are truly the very best you could find.

Fernando · 27 December 2025

★★★★★ 5/5

Google

I recently sold my property in Greenland Place and cannot recommend Toby and his team highly enough. From the very start, Toby impressed us with his honesty and realistic valuation. He didn’t inflate expectations, and his extensive knowledge of the development was clear. Throughout the process, the team went above and beyond. The effort they put into making the photos look perfect was incredible, and their communication was consistently clear, concise, and timely. They managed our buyer’s expectations brilliantly, which made the entire experience smooth and stress-free. What really sets them apart is that they are not your “typical” estate agents like the bigger names. They genuinely care about their clients and value your custom. If you’re looking for an agent who combines professionalism with a personal touch, Toby and his team are superb.

Josh · 11 December 2025

★★★★★ 5/5

Google

We sold our new-build flat in Surrey Quays with Tom, and I couldn’t have asked for a better agent. He really understood what made our place appealing and took the time to present it properly: the listing, photos, and marketing were all done to a very high standard. Selling is always complicated, especially as part of a chain, but Tom really helped to guide us through it. He went above and beyond to support us with a move into temporary accommodation after the sale. His detail-oriented approach made the whole experience far smoother than it could have been. I’d highly recommend him to anyone looking for an agent who’s thoughtful, thorough, and genuinely invested in getting things right.

Thomas · 11 November 2025

★★★★★ 5/5

Google

If Carlsberg made Estate Agents.... I can not recommend Urban Patchwork enough. They are simply the best property professionals I have ever used. Above and beyond is obviously their mantra, and they deliver on it consistently. I had a very challenging sale to complete. Toby and Tom not only secured a buyer but also managed the sale from offer to completion. Chasing solicitors, assisting with obstacles and glitches, and working constantly to address any buyer concerns. They have been an absolute godsend, putting other agents I have worked with to shame. Do yourselves a favour, enlist Urban Patchwork for all your property needs, be that sales or rentals.

JAMES · 11 October 2025

★★★★★ 5/5

Google

Wonderful experience! Tom and Colleen were amazing! I would not hesitate to recommend urban patchwork to all my loved ones. They were authentic, direct and transparent at all times! The best experience I have had with an estate agent!

Manhal · 11 August 2026

★★★★★ 5/5

Google

Our rental property has been managed by the capable team at Urban Patchwork for eight years. In every respect they have given us excellent service, so that we have not had any anxiety. Like ourselves, they have high standards. All members of the team play their part well. They are friendly and efficient, using their excellent skills to cover all aspects of the rental business. They are on top of legal changes, know the local area well, and their advice has always been well considered and sound. We have no hesitation in recommending Urban Patchwork as an exemplary letting and managing agent. Earlier review, written 8 years ago: : Urban Patchwork have impressed us with their knowledge and conscientiousness. Toby and Tessa worked extremely hard to ensure that our flat was let in record time, bending over backwards to make the process as easy as possible for us. All forms of communication have been prompt, thorough and polite. We have no hesitation in recommending this entrepreneurial couple as they launch their new business. An added bonus is their concern for the homeless and their desire to make a difference to the housing difficulties in London. We wish them well in the future and recommend their 5* service wholeheartedly. George and Christine

G&C · 11 December 2025

★★★★★ 5/5

Google

Very happy to recommend Urban Patchwork from a Landlord’s perspective. Since letting our beloved flat and entrusting its management to Toby and his team, we have been kept regularly informed and been able to keep on top of maintenance, latterly with Paula as property manager. Most importantly our tenants have been happy and the property has been looked after.

Robin · 27 December 2025

★★★★★ 5/5

Google

From the start exemplary professionalism from Toby and the team and then exceptional personal service from Tom in particular who went above and beyond, was always available and basically acted as my unofficial legal advisor in the face of my own solicitors being appallingly unprofessional! Unlike other, bigger and more established estate agents in the area, who had no real interest in selling the property once they’d signed you up ,Urban Patchwork feels like a bespoke and personal service who really try hard to sell your property and I can’t recommend them highly enough.

Christopher · 30 April 2025

★★★★★ 5/5

Google

I had an absolutely amazing experience with Urban Patchwork. Given how stressful real-estate can be, I couldn't have asked for a better agency to have been dealing with. Toby, Stuart and the team at Urban Patchwork were thorough professionals through out, ensuring the best interest of their clients at all times while providing excellent information and advice, making sure I was up to date with all my paperwork. They were attentive, responsive and helped in completing the process in quick time. I'm really grateful and would highly recommend Toby and his team to anyone looking to buy, sell or rent property...

Kishan · 26 March 2025

★★★★★ 5/5

Google

We had an excellent experience with Urban Patchwork. Toby and the Urban Patchwork team were so helpful during the entire process; from initial viewings through to completion day. This was our first time purchasing a property and they made the experience far less daunting. The quality of service is unmatched in our experience and the same can be said for the quality of properties that Urban Patchwork have in their books. We are so pleased with our new home and are very grateful to Toby and the team. Thanks again!!

Jamie · 26 March 2025

★★★★★ 5/5

Google

It was my first time living in London. All my friends have shared not so great experiences finding a flat. I was fortunate to land in Urban Patchwork! Toby and Paula made everything so easy, from start to end! They were so helpful whenever I had an issue and even though I was living alone, I felt like I always had a small support system available to help. Highly recommended!

Ana-Karen · 26 June 2025

★★★★★ 5/5

Google

We had a long and difficult purchase and Toby was great at treading the line between pushing his client along but also being their advocate. Communication was always good. Always personable and frank when needed. Would gladly use them again.

Kathy · 26 March 2025

★★★★★ 5/5

Google

Excellent service! We worked with Toby who is the Managing Director at Urban Patchwork on the purchase of our first home... He offered a brilliant service throughout and I would absolutely recommend for anyone looking for a home. Fantastic local knowledge and a personable approach we felt in very safe hands whilst navigating our property purchase and have been delighted since moving in with no nasty surprises!

James · 26 March 2025

★★★★★ 5/5

Google

I was genuinely very pleased with the service I received from Tom and his colleagues Toby and Colleen when selling my house. I was impressed by his realistic appreciation of market conditions, his helpful and responsive attitude, by his integrity and his very ethical behaviour. All together an agency marked by exemplary professionalism

Andrew · 11 September 2026

★★★★★ 5/5

Google

I cannot speak highly enough of Toby, Tom, and the team at Urban Patchwork. From my experience, their proficiency and dedication is unparalleled. We’ve bought and sold with them and only regret that we’re now out of their catchment area. But even that didn’t stop them being on hand to help after the sale and resale of our SE16 flat, they went above and beyond to advise us on our next purchase in an altogether different county! We are truly grateful. Do yourselves a favour, and go with Urban Patchwork!

Sarah · 26 March 2025

★★★★★ 5/5

Google

I recently bought my first flat, with Urban Patchwork as the EA for the seller. They're a breath of fresh air compared to other (frankly poisonous) agencies out there. Superb staff, great comms, I never felt pressured, and when the day comes to sell I'll be coming back to them.

Chris · 13 September 2026