Truepenny's Southwark reviews

★★★★★ 5/5

Google

I'm glad that we chose Truepenny's to sell our home in East Dulwich. It was a difficult decision to sell after living here for 22 years, but the understanding, patience and support shown by Connor and Alex was really appreciated, in what was an emotional time for us. Wallace helped through the exchange and completion, , and he was always on hand and extremely understanding. The helpful, professional and empathetic style of them all, together their personable manner made such a difference to the whole experience and I really felt they cared about what we were going through.

Sue · 10 November 2022

★★★★★ 5/5

Google

I had a great experience renting with Truepenny’s Dulwich, and I particularly want to highlight Chris and his team. From day one, they were responsive and professional. At the start of the tenancy, there were several issues to address, but these were resolved quickly and to a high standard. Whenever a problem arose, Chris took ownership and handled it promptly. I also want to acknowledge the several occasions Chris arranged for help maintaining the garden, this was incredibly helpful. The contractors he assigned were always friendly, skilled, and respectful of my home. The checkout process was also seamless. I highly recommend Chris and Truepenny’s if you're looking for a stress-free rental experience.

Dan · 27 October 2024

★★★★★ 5/5

Google

I rented my property out through Truepenny's and whilst the experience at the beginning to get the contracts drawn up etc. was quite slow and last-minute, throughout the actual management of the tenancy they have been brilliant. I recently had to regain possession of my flat due to a change in my personal circumstances and Myra in particular was incredibly helpful and patient with me during a difficult time, which I thoroughly appreciated. Would definitely recommend Truepenny's for anyone looking to rent out their property in the area!

Claire · 26 March 2026

★★★★★ 4/5

Google

A wonderfully personable team, always recognising me on the phone and offering a very friendly service. Special mention to Sophie who was an absolute dream, constantly keeping us updated and helping wherever she could, going the extra mile to make sure things were done in time - we could not have done it without her!!

Cat · 18 August 2025

★★★★★ 5/5

Google

We met with Kyley because we weren't getting anywhere with our previous estate agents. Kyley and the team got us all set up super quickly with lovely new photos. They got a tonne of new people through the door and we had an offer in a week! So pleased we made the move to Truepennys - they are a great team.

Olivia · 23 April 2025

★★★★★ 5/5

Google

Micheal was very inventive, nothing was too much trouble, and always there on the end of a phone to guide us through the process.

Phil · 12 April 2026

★★★★★ 5/5

Google

Really pleased with the service we received from Truepenny's when selling our house. The team really know the market and we have been particularly impressed with Alex's knowledge of our local area and key highlights within our property. Alex was always respectful of our property and our time. Really glad we went with Truepenny's and have already recommended to multiple friends and neighbours.

Beth · 23 March 2025

★★★★★ 5/5

Google

I highly recommend Truepenny's after recently both buying and selling property through them. The team was totally on the ball with everything and helped with all matters really promptly. Special thanks to Wallace as well as the team in the Dulwich office.

Sophia · 15 October 2025

★★★★★ 5/5

Google

Kyley at Truepenny's in East Dulwich was exceptional. She was with us on our sale journey every step of the way and provided great support and advice throughout. We had a very bumpy ride (through no fault of Truepenny's) but Kyley was …

James · 16 September 2025

★★★★★ 5/5

Trustpilot

Professional

Anastasiia was very professional and kind. She made sure to show me all the details and the amenities the house included, and by the end of the meeting I was clear on what is expected from the landlord, and the rights and duties of the tenant itself. Definitely, I would recommend this Agency to people I know.

Vida · 7 April 2025

★★★★★ 1/5

Google

In Summary: Would not recommend I instructed Truepennys Brockley office to sell my house because I was impressed with Sophia’s personality and communication skills. This is where my praise ends. In my experience, and this mainly relates to Sophia’s colleagues: • No feedback given on approximately one third of the viewings. • Two separate planned marketing initiatives not undertaken as agreed. • Online marketing ceased without agreement (brought to my attention by one of their competitors). • Property details re-published online with information that I’d already asked to be removed. • Online listing published with corrupted or pixelated images. • ‘Weekly’ update calls took place just once. • I was directly asked to ‘move in with friends’ on two separate occasions to allow the sale to complete. Asked indirectly two further times. • When pressed couldn’t describe the steps they were taking to manage the expectations of the buyer; one thing this agent is good at it passing on the anxieties of the buyer and the challenges of their then accommodation.

Neilatk · 24 December 2025

★★★★★ 1/5

Trustpilot

In Summary: Would not recommend

I instructed Truepennys Brockley office to sell my house because I was impressed with Sophia’s personality and communication skills. This is where my praise ends. In my experience, and this mainly relates to Sophia’s colleagues: • No feedback given on approximately one third of the viewings. • Two separate planned marketing initiatives not undertaken as agreed. • Online marketing ceased without agreement (brought to my attention by one of their competitors). • Property details re-published online with information that I’d already asked to be removed. • Online listing published with corrupted or pixelated images. • ‘Weekly’ update calls took place just once. • I was directly asked to ‘move in with friends’ on two separate occasions to allow the sale to complete. Asked indirectly two further times. • When pressed couldn’t describe the steps they were taking to manage the expectations of the buyer; one thing this agent is good at it passing on the anxieties of the buyer and the challenges of their then accommodation.

Neil · 23 December 2025

★★★★★ 5/5

Google

I’m so glad I chose True Penny’s (East Dulwich) for the sale my development project. From the outset, Connor’s approach stood out for being knowledgeable and genuinely informative. Our sales agent was Kyley, who was fantastic. She took time to visit the property through the development stage to fully understand our specification and ensured she had the right buyers lined up. We sold within the first 24 hours of going on the market. She also took great care of both us and the buyers, especially while navigating some difficult hurdles along the way. The sales progression team were equally supportive, particularly with the legal process. I couldn’t recommend them more highly and will definitely be working with them again on future projects!

Kyra08 · 17 December 2025

★★★★★ 5/5

Google

Fantastic service with Truepenny's from Connor and his team! I have sold two houses with Kyley and I have to say her personal touch, great communication and negotiation skills are impressive! Wallace was fantastic whilst dealing with the sales process - extremely proactive and helped to keep positive communication with all parties. Highly recommend.

Chris · 2 May 2025

★★★★★ 5/5

Google

We were having a bad experience with another estate agent in Peckham to try and sell our property, so we reached out to Connor who immediately jumped in to help offer their opinion and advice. They weren't pushy at all, and it felt like they were really looking to help us rather than force a quick sale. We would definitely recommend for a really supportive and helpful estate agent.

Harriet · 16 March 2026

★★★★★ 5/5

Google

I definitely recommend working with Albert Marques and the Truepenny's team in East Dulwich if you're looking for a flat in the area. Twice now Albert has found us the perfect flat - the first we lived in for 5 years before moving abroad. This month, Albert has come through again - helping us secure the ideal home while we're overseas. He's made the whole process seamless once again, and my husband I have appreciated his honesty and willingness to go the extra mile. Where 3 other agents in the area didn't bother to even respond to our inquiries, Albert went out of his way to call us in the US to discuss our options and fill in all of the local details and information. And we can't wait to move back to London - Albert and Truepenny's have managed to take all of the stress out of our international relocation!

Dana · 11 November 2019

★★★★★ 1/5

Trustpilot

Shambolic…

Called their Beckenham branch on the 12th Nov to enquire about a rental property that had just come on the market and was told by a lady there that a message would be passed on to lettings. Nobody ever got back to me. Chased it up on the 13th and was told by a lady there (same lady?) “we only have one lettings negotiator covering Beckenham and Bromley. Rest assured you will get a chance to view the property”. Again, nobody ever got back to me. Today (19th) I see that the property has now been let! So thanks to their incompetency I’ve now missed out on a potential tenancy. Utter shambles and I’m going to blacklist this agent if this is the level of service afforded to prospective tenants. **Update** I have been nagged to provide further information by Trustpilot. Not much more to add except that I missed out on a tenancy because of Truepenny's failings. If I make an enquiry re. a rental property that's just come on the market then I expect somebody to have the courtesy to get back to me...

Glen · 19 November 2025

★★★★★ 5/5

Trustpilot

I had an absolutely amazing experience…

I had an absolutely amazing experience with Truepennys. The communication between myself and the team was seamless, making the entire process smooth and stress-free. They consistently followed up and kept me updated at every stage. I would definitely recommend Truepennys to anyone looking to buy a home. Thank you, Truepennys, for your outstanding customer service!

Gabi · 3 February 2025

★★★★★ 5/5

Google

We couldn’t be happier with the service we received from Stacey and her team. We excepted an offer from a buyer at the beginning of our journey, but unfortunately fell through a number of months down the line. By this time there was a downturn and things got difficult. This did not deter Stacey and her team from putting in 100% effort to get another buyer for us. Their hard work has paid off as we have now completed on the sale. So a big thank to everyone at Truepennys for all your hard work.

Taner · 10 November 2023

★★★★★ 5/5

Google

We listed our flat and started looking for a new home late last summer…unaware we were just weeks away from this really turbulent phase for the housing market. I’m glad we were with Truepennies because - as a local independent - it was clear from the off that they had so much understanding of the area. They didn’t just list our flat, they helped us find our new one, too. Everyone in the Dulwich office is so friendly and helpful and they really listen to you, so they know exactly what you’re looking for. Our sale and purchase had some added layers of complexity and I have to say that it was all resolved amicably, largely thanks to Wallace’s uncanny negotiating skills. I strongly suspect birds in trees have to hold on tight when he walks by! But seriously, Wallace, Connor, Alex and Erika and everyone else behind the scenes make up a great team, and I feel very lucky to have gone through this process with them. Thanks, Truepenny’s.

Thomas · 10 November 2023

★★★★★ 5/5

Google

Truepenny's have been a solid, reliable lettings agent, finding us a tenant within 36 hours. I recommend them as a very professional, consistent and thorough agent, a great addition to Brockley. Thank you, Sophie Payne and team!

S · 25 August 2025

★★★★★ 5/5

Google

Truepenny's in East Dulwich were excellent in every respect. I had two flats to sell and a rental to organise as well. The flats were marketed and went under offer very quickly at above asking prices. They found very good tenants for a short term rent. Sales progression was extremely efficient, with frequent updates. I highly recommend these Estate and letting Agents.

Gregory · 11 October 2024

★★★★★ 5/5

Google

We had a really great buying experience with Truepenny’s. Both Kyley and Wallace were friendly, efficient and professional and we’d definitely use them again.

Emily · 17 December 2025

★★★★★ 5/5

Google

Truepennys were truly amazing when we sold our flat in Dulwich. From the start, with Connor valuing our flat, Alex and Kyle’s arranging viewings and securing us a very quick sale, to finish with Wallace keeping me sane with all the back and forth with solicitors. I would 100% use them again and recommend them to everyone!

Clare · 19 November 2024