Trusted Agent profile · Southwark
★★★★★
306 reviews across 2 platforms
16 Lordship Lane, East Dulwich, London, SE22 8HN, Southwark, SE22 8HN
Truepenny's's office in Southwark, at 16 Lordship Lane, is rated 4.5 out of 5 across 306 reviews on two platforms, including 251 Google reviews rated 4.7.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleWe got to know Wallace during the very drawn out process of our flat sale. He's absolutely brilliant at what he does and we'd like to thank him for his hard work in moving things along between all parties.We'd like to extend our thanks also to Connor, Alex and Olivia who dealt with the initial viewings and were professional, knowledgeable and friendly.
5/5
GoogleI had a great experience with Matt and the Trupennys team. Matt is a great professional and always went above and beyond and is also extremely knowledgeable and helpful. Thank you!
5/5
GoogleWe sold our flat through Truepenny's and they were an absolute pleasure to deal with from start to finish. Ryan, the owner, is a very courteous chap and took pains to make sure we got exactly what we wanted in terms of photos, description and asking price; we felt expertly guided without ever being hustled into anything. The efficiency of their service is reflected in the fact that within forty-eight hours of going to market we had three viewings and had accepted an offer of the asking price. All the staff with whom we dealt at Truepenny's were excellent (Liz and Albert) but special mention must go to Matthew Wedlake who handled the bulk of the sale. He kept us instantly up to date with all developments and even on days nothing was happening he would check in to see if there was anything he could do. Through absolutely no fault of Truepenny's our chain became something of a nightmare; Matthew worked very hard to hold everything together, constantly checking with solicitors and other agents and reporting back immediately. I honestly believe that without his hard work we would not have reached completion. If you're selling or looking for a property in their catchment area I strongly advise considering using Truepenny's, you will definitely be in safe and expert hands.
4/5
GoogleTruepenny's was the estate agent for our rented property in Dulwich from 2012-2015. Both the check-in and check-out processes were very smooth and friendly, and while the check-out took a couple of weeks to successfully complete I was definitely more than happy with the process. All in all I would say Truepenny's was the best estate agent I have ever used - our one main problem with the property, however, came from how long it took to properly resolve problems with the flat during our tenancy. As this was not a managed property by Truepenny's I cannot fault them too much for this, mind.
5/5
TrustpilotGreat Staff
We had Anastasiia as our property consultant, she was very communicative, kind and helped us secure our dream rental!
1/5
GoogleReally bad experience ! We viewed a flat with one of their agents, Alberto. We put an offer in and Alberto told us that the offer got accepted. One week before we were supposed to move in we found out it was all a lie. He repeatedly told us that we had definitely secured the flat and one week before we were supposed to move in he told us that someone else was moving in. We managed to track down the land lady and she told us that she hadn't even heard of our offer ! This had a snowball effect as three people were left homeless because of this. AVOID AT ALL COSTS !!
5/5
GoogleGreat service from Albert and the team from beginning to end, as first time landlords he took us through the process and found a tenant quickly and efficiently. Recommended
5/5
GoogleVery good experience, Connor was super transparent - will work with them again in the future.PositiveResponsiveness, Professionalism
5/5
GoogleWould thoroughly recommend Truepenny's in Dulwich for property lettings/management. Connor, Sarah-Jane & the team have all been fantastic support with a great service offered from start to finish with each of our lettings.
5/5
GoogleAlex, Wallace and the rest of the team at Truepenny's Dulwich provided a fantastic service for my first property purchase. They were always easy to communicate with, were really accommodating and helped make it a smooth process. Would highly recommend them. Thanks guys! :)
4/5
GoogleA daunting move after 45 years in the same property was made a lot easier with the help of the pleasant and friendly team at East Dulwich. They were very approachable and responsive and we were very satisfied overall with the service provided.
5/5
GoogleJust wanted to comment on how great our advisor Connor was during viewings and we viewed many properties that day, he far exceeded expectations!
5/5
GoogleWe have been providing photos and floor plans service for Truepenny's Dulwich (and Brockley) branches for over a year now and they have been absolutely brilliant. The team is a pleasure to work with and always friendly and professional. Highly recommend them!
2/5
TrustpilotVery poor issue management in the properties
I am not sure how they are for the landlords. We didn't have a choice in choosing them as our landlord just changed agencies.
5/5
GoogleExcellent Services. I rented from Truepenny's two years ago. They were very helpful professionals, made the letting process very smooth. Specially Mathew explained the whole process appropriately and organised all the necessary paperwork. Two years later when I contacted them for recently, Mathew helped me with necessary advise and landlord negotiations. Excellent service, I will always consider or recommend people to let through Truepenny's . Thank you for all your support
5/5
GoogleTruepenny have consistently been an organised, well run estate agency for the many years I've been using them and I have no hesitation in recommending them. Ryan, Sarah-Jane and the rest of the team, big thumbs up! Thank you. 5-star.
5/5
GoogleAstha and Sarah Jane have been exemplary in their service, interpersonal skills, promptness, and attention to detail.
1/5
TrustpilotAn Exploitative Experience with Chris and the Agency
We’re lucky to have had Chris as our agent, as he excels in standing for landlords and exploiting tenants. I believe he always does a good job in this regard.
5/5
GoogleBy far the best agents I have dealt with in the last five years I have been renting, thoroughly recommend. Sam who looks after Lettings has exceptional customer service and has helped us tremendously. Extremely professional, polite and always looking for a solution to solve a problem, outstanding. Thank you!
5/5
GoogleVery positive experience with Truepennys. Friendly, knowledgable and excellent communication through the purchase process. Alex in particular was very open and reponsive.
5/5
GoogleTrupennys have been a great real estate agency to deal with. Chris and Thea have been a dream to deal with and all issues have been sorted out on such quick time. Great property managers. Thanks
5/5
GoogleFantastic service and communication throughout the sale of my flat. Connor and Kyley really made this a lot easier for me than I thought it would be!
5/5
GoogleGreat service from Chris, helping us move into our property early in order to make it possible and arranging a clean at short notice ahead of the move. Highly recommend!
5/5
GoogleGreat service and lovely team- so thankful to Michael who made the whole experience so easy!
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