Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 5/5

Trustpilot

Great Personal & efficient service

I have used KFH for letting/managing my properties for in excess of 7 yrs and as a landlord quick responses and a personal service is essential. Kelly Mahon the Senior Property Manager @ KFH has looked after my properties pretty much from the outset. She is great! She takes on all the usual hassles that occur during any new or ongoing letting creating an excellent link and sensible communication between landlord and tenant. More importantly she is quick with her responses and get things sorted! Highly recommend her and her strong work ethic.

Nancy · 11 January 2024

★★★★★ 5/5

Trustpilot

Peckham Branch

Peckham BranchThe staff were great, Jason kept things on track, answered my queries and made any stress that crept up on me disappear. I have no hesitation in recommending Jason and his team for selling a property.

Princess · 12 September 2023

★★★★★ 1/5

Trustpilot

Terrible at sorting issues out

Terrible at sorting issues out. We have had issues which our house we are renting that has been known to them for months now yet no progress...

Brandon · 2 January 2026

★★★★★ 5/5

Trustpilot

The staff at Catford KFH was very…

The staff at Catford KFH was very helpful.They helped us to fill in lots of forms as had no idea how to do them. We went back to say a special thank you to Alex but was told he had gone on holiday.

Mrs · 17 March 2023

★★★★★ 1/5

Trustpilot

Horrific Management

Persistently poor management and maintainence of the heating and hot water system in our estate has meant that over 100 residents have been left with no heating or hot water for over 2 weeks, in December/ January. Residents have been treated extremely callously by KFH, poor communication, lack of support for vulnerable residents, no urgency or attempt to rectify the mater in a timely fashion. Residents have been persistently lied to about the issues, the progress of the works and the timeline which these are to be completed by.

Sh · 6 January 2024

★★★★★ 5/5

Trustpilot

House sale

The staff at KFH Crofton Park (in particular Gintare and Sian)made the process go very smoothly and were lovely to deal with! Thank you!

Mrs · 15 June 2024

★★★★★ 5/5

Trustpilot

professional and helpful

Very professional from start to finish in the process of selling my property. Quick arrangements for the valuation, clear guidance on the process and able to find a buyer quickly as well. Through the process of sales they were helpful in following up with me, the buyer and both sets of solicitors to keep the process moving as much as possible. Andy Thripp at the Islington office was excellent in his communication and support.

Matt · 9 May 2024

★★★★★ 5/5

Google

I have been instructing KFH to find tenants and managing the property for us for more than a year now, and am happy with the service they have provided. Paige has been very helpful, and taken the initiative to help me deal with some management issues, even if it is not really in her job description as a letting negotiator. Would recommend their service.

无颜Music · 27 October 2018

★★★★★ 5/5

Trustpilot

Mihai and Darren are very good agent

Mihai and Darren are very good agent. They know how to advertise and they are both good in the field.Mihai have been very good from the beginning to the end and he supported me throughout my time with him and he also help to call order agent on my behalf to re assured them that I am very ready to buy the house that I am interested on

Kehinde · 24 August 2024

★★★★★ 2/5

Trustpilot

This rating applies to the management…

This rating applies to the management team (not Letting). They don’t seem to act in the best interest of the client when it comes to costs and timing. It took them 3 months and several follow-up email to complete a job on an entrance door. Even though I have requested more than one quotation for comparison, only one quote was presented to me in the beginning. Only after chasing did I receive a second quotation. Also, the response time is very slow in replying to email.

Edna · 5 January 2024

★★★★★ 5/5

Trustpilot

Top service

Liam and Charlotte at the Chiswick Branch were super nice and looked after us. Thank you guys.

D · 11 October 2024

★★★★★ 5/5

Google

Thanks KFH for helping sell our place in Canada Water. Mo was excellent in chasing things along, liaising between solicitors/buyers/sellers and ensuring that we completed in just three months. We used KFH's list of recommended solicitors and JMW Solicitors were also excellent. Many thanks to Mo and the KFH team in Canada Water.

Gary · 12 January 2022

★★★★★ 5/5

Trustpilot

A distant sslehroughout our dealings with Connor we…

Throughout our dealings with Connor we were always kept aware of any situation that arose. The communication was always first class. Very professional however aways in a friendly way. Due to the distance we never met with Connor but felt we knew him.

Gary · 25 July 2025

★★★★★ 5/5

Trustpilot

We were very happy with your Rosendale…

We were very happy with your Rosendale Road branch. They worked hard to secure sales on a number of properties for us. We were kept up to date with progress, issues etc. Charles, Harry and Tim were all excellent.

Sarah · 7 July 2023

★★★★★ 5/5

Trustpilot

I have received great assistance from…

I have received great assistance from Sawan and his team during the screening of the best mortgage deal and later follow up on my case.I highly reccomend KHF and the price I paid for thier service was more than fair.5+ stars!

Fabio · 9 May 2023

★★★★★ 1/5

Trustpilot

Bunch of unprofessional agents

Bunch of unprofessional agents, disgusting service

Mustafa · 16 June 2026

★★★★★ 1/5

Google

Shameless con artists with hidden fees everywhere. So useless at their jobs I had to get TDS involved to get my deposit back and contact head office to get the property manager to do her job as the shower was broken for the 1st 8 weeks of us moving in despite us reporting it on day 1. Get EVERYTHING in writing as they will promise anything to rent a property. The landlords actually got in touch with us as they were so embarrassed that we'd been without a fridge for 3 weeks, despite us having a new baby that needed milk stored. Avoid if at all possible.

Adam · 30 December 2023

★★★★★ 5/5

Google

Had a lovely personalised experience with the lettings process with Karen Rawlings from the KFH Canada Water team. She is super caring, friendly and kind. Made sure everything in our move in process went smoothly. Honestly she truly sets an example of how a lettings agent should be like, considering the tough rental market she was honest, very helpful and we are so glad she was our lettings agent! Also wanted to give credit to Seamus from the same team when he conducted our first viewing, lovely agent and was very understanding on our circumstances with the tough rental market. Definitely recommend KFH!

Jane · 30 December 2023

★★★★★ 1/5

Trustpilot

Everything is about the buyer not the seller. Unbelievable pressure to do what they want.

Everything for them is about the buyer not the seller. Your needs as a seller will not be heard and the pressure is on you to sell at the lowest price so the agent gets their fees commission regardless of whether it is in your interess or not. Constant calling when you're working, and not at the times you have communicated work for you, then pressure to go along with what they want, which is the easiest option for them to get their fee. They do not stand up for you and the only "good seller" in their view is a quick one who does what they say when they say even if it is problematic for you, at a bad time or a low price. Not pleasant, not good for the seller. So much pressure to sell at whatever price just to sell even if it leaves you at a loss and is massively stressful and disruptive for your family.

Em · 28 December 2023

★★★★★ 5/5

Trustpilot

Efficient, straightforward and very nice staff.

Very efficient and responsive service. The team at the Clerkenwell office, especially Sunny, were nice, straightforward and answered emails and phone calls immediately. Our purchase went very smoothly - completion within just over a month.

Alice · 17 October 2023

★★★★★ 5/5

Google

I was supported by Rianna in the process of signing for my new flat, she was helpful throughout and got ahead of all requests that I sent through in the process.

Harry · 20 November 2025

★★★★★ 5/5

Trustpilot

First class service in arranging mortgage

We had a very good exerience with KFH. Fred and Sharon have provided us with first class service in arranging our mortage. They are very helpful and professional. Thank you Fred and Sharon.

Liang · 30 November 2023

★★★★★ 4/5

Trustpilot

Very knowledgeable and helpful staff.

Very knowledgeable and helpful staff.. always polite and considerate. Only change I would suggest is giving people a much longer heads up when things need completing especially online, as everyone has busy lives.

Raj · 31 October 2025

★★★★★ 2/5

Trustpilot

Strong start…downhill from there

We recently sold our flat through a combination of KFH’s Sydenham and Crystal Palace branches. Whilst they did sell our flat quickly, which is of course a positive outcome, the experience we had was far from ideal. The initial listing process and the arrangement of viewings was very smooth and faultless, but the journey from accepting an offer to completion saw a marked drop in communication, culminating in us being told we had 10 days (including two weekends) to complete, or our buyer would withdraw, as they had a firm deadline due to their tenancy ending. Whilst we fully accept this scenario can happen, it appears that our agent at KFH was aware of this potential requirement in the timeline, and either failed to follow up and confirm this, or did so and failed to relay this to us - and this despite our asking for confirmation before the demand came. All this culminated in us having to place all our possessions in storage for three weeks, and having to arrange to stay in a combination of family hospitality, and a costly short term rental, until our final property was ready for completion. Overall, KFH got the job done of selling our property, but the poor communication and organisation has left a very bad feeling, and we would not consider using them again or recommending them to others.

Clare · 22 December 2023