Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuper helpful and accommodating!
Knight Frank has always been super helpful, responsive and accommodating with helping myself and my friends find a great rental. Louie-Mae was particularly great, promptly sending me images, suitable options, and flat layouts. Moving can be daunting and its important to get it right. Highly recommend working with Knight Frank, and Louie-Mae is especially fab:)
Amanda · 21 July 2020
Agent replied
Hi Amanda, Thanks so much for such a lovely review, you know where we are night or day, if you or your friends ever need us. Take care, and speak soon, Louie-Mae
★★★★★ 5/5
TrustpilotThank you Mari Wale
I would like to thank Marie Wale for helping us to find a new tenant for our flat in Wapping so quickly and efficiently during these difficult times when there are so many other properties available on the market. The entire process was carried out smoothly and swiftly, we cannot thank her enough!
Judy
Mrs · 30 October 2020
Agent replied
Dear Judy
Thank you so much for your lovely review and I am pleased we were able to secure you a Tenant so quickly. It has been a pleasure working with you and I look forward to working with you again the future.
Marie
★★★★★ 5/5
Google& a particular thanks must go to Catherine, who has reliably checked in with us (my partner & I), over the past two years, as we’ve searched for our next family home. You have been thoughtful, patient and kind, thank you!
Abigail · 13 June 2025
Agent replied · 13 April 2026
Thank you! I’m delighted that you have secured a new home and I hope that you and the family will be very happy. Best wishes, Catherine
★★★★★ 5/5
TrustpilotWill was extremely helpful in our…
Will was extremely helpful in our international moving. We were not able to physically visit the apartments and Will lined up 6 apartments which he visited himself and put us on videocall. This was instrumental in our decision to move into the neighbourhood and saved us a lot of time. Well done!
Eric · 11 February 2021
Agent replied
Thank you so much for the review Eric, please let me know if I can help in future.
Regards,
Will
★★★★★ 5/5
TrustpilotIt was my first time searching to rent…
It was my first time searching to rent a property and Steven at Hampstead made me feel really at ease. He was kind and very helpful when it came to choosing the property and then everything that came after . Thank you and I would definitely choose to rent again with Knight Frank
Katie · 2 November 2020
Agent replied
Thanks so much Katie for your kind words, it was a pleasure to assist you finding your new rental home.
Steven
★★★★★ 5/5
TrustpilotRegarding Jason Chu in Knight & Frank
Regarding Jason Chu in Knight & Frank
Jason has been providing what any landlord wants from a property manger : quick response and resolution to issues such as repairs and fixes at best price, clear communication, and kind assistance for extra requests from both tenants and landlord.
I'm very happy with his service!
김현숙 · 27 October 2020
Agent replied
Dear Hyunsook,
Thank you very much for taking the time to write such an excellent review.
The pleasure is absolutely mine and I am glad that you have enjoyed the experience so far.
I look forward to working with you for the many years to come.
Best wishes
Jason
★★★★★ 5/5
TrustpilotRental apartment via Knight Frank
We have just moved in to our new rental apartment - Knight Frank was agent and we are very satisfied with the whole service. Oliver Hepplewhite was always willing to help, responsive and quick, polite and friendly. The whole process was very professional and went smoothly from start to finish. Thank you!
Alex · 14 January 2021
Agent replied
It has been a pleasure to help you Alex and I hope you get settled in quickly. Please do not hesitate to reach out if you ever need any help in the future.
Regards
Oliver
★★★★★ 4/5
TrustpilotEfficient management team
The management team at KF have always been very efficient and I’ve been pleased with the way all 3 of the property managers I’ve had have managed my property. Abdul always responds promptly to my emails and queries are politely and effectively dealt with. It makes life very much easier - thanks Abdul.
Anne-Marie · 27 August 2020
Agent replied
Thank you for your kind words, Anne-Marie. I really appreciate you taking the time out to share your experience with us, it has been an absolute pleasure working with you and I look forward to building on this going forward.
Kind regards,
Abdul Aziz
★★★★★ 5/5
TrustpilotExcellent Property Manager - Jason Chu
Jason Chu has been my flat's Property Manager since September 2020, and since taking over from his predecessor, I have been very happy with his customer service. He has dealt with tenant and my queries quickly and professionally, and I highly recommend him as an asset to the KF management service.
Valerie · 11 January 2021
Agent replied
Dear Valerie,
Thank you very much for taking the time to write such a lovely review.
The pleasure is absolutely mine and I look forward to continuing working with you.
Best wishes
Jason
★★★★★ 5/5
TrustpilotI’m satisfied their service
I’m satisfied their service, especially Ms. Gemma Hutton is always straight to the point where polite and professional with friendly attitude. They are very good for me to have my property investment as I do. They know their field well and gives you plenty of great advice and support. I recommend them.
Michiko · 20 August 2020
Agent replied
Thank you Michiko, it was a pleasure working with you.
Best wishes
Gemma
★★★★★ 5/5
GoogleGeorgia was fantastic. Super professional and knowledgeable.
D · 1 November 2024
Agent replied · 22 October 2024
Hi D, Thank you so much for your kind words. Wishing you all the best! Best wishes, Georgia.
★★★★★ 5/5
TrustpilotOutstanding Property Manager - Terence Lane
Terence is one of the most professional and effective individuals I have ever met, not just in the property management industry and including in my professional life. We have had numerous issues with our apartment and Terence is, with fail, promptly responsive, empathetic and understanding, and solution and outcome oriented.
Diana · 13 January 2021
Agent replied
Hi Diana
Thank you for taking the time to write this review it was a lovely read and it is honestly a pleasure to manage the tenancy for you
Wishing you and your family all the best during these times.
Best
Terence
★★★★★ 5/5
GoogleI had a very difficult time selling my property and the Knight Frank team worked tirelessly to make it happen. Great service and lovely to deal with. Highly recommend!
Nichola · 13 September 2025
Agent replied · 13 April 2026
Thank you for your kind words, it was a pleasure working with you, and we wish you all the very best for the future. We're grateful you chose Knight Frank as your trusted agent!
★★★★★ 5/5
TrustpilotVery helpful!
I tried to find an apartment earlier, however, was unable to find one... until I came across Knight Frank’s. I was forwarded to Abigail Thurston and she was very attentive and helpful. When I had questions.. Abigail replied very quickly. Thank you so much Abigail. I recommend Knight Franks.
AB · 8 February 2021
Agent replied
Thank you very much for your kind review Ariadne, it was a pleasure to find you a property, and I hope you will love your new home when you move in very soon.
Best wishes,
Abigail
★★★★★ 5/5
TrustpilotA pleasure working with Abigail Thurston...
It was a pleasure working with Abigail in the Baker Street office. I am a relocation consultant and the rental process from the property search to move in was smooth and efficient. Abigail was always super quick to respond to any queries, which made my job so much easier.
Nicola · 4 February 2021
Agent replied
Thank you so much for your lovely review Nicola, it was a pleasure working with you and I look forward to doing more business with you in the future. Best wishes, Abigail
★★★★★ 5/5
TrustpilotVery pleased this past year with Romain
I have to say, this past year has been a pleasure working with Romain Bourgier, in the past I’ve had some issues with getting responses and Romain has proven efficient, pleasant and responsible. Thank you Romain for the great service! I’m looking forward to another year working with you.
Ivanna · 24 November 2020
Agent replied
Thank you so much Ivanna for the great review. It has been a pleasure to help you and I look forward to assisting you in the future.
Best regards,
Romain
★★★★★ 5/5
TrustpilotHighly recommended
I had a great experience with my rental tenancy through Peter from KF Wapping - renting a new place can be stressful, but the whole process was incredibly professional, Peter was very open and honest, and everything down to picking up the keys on the day was well-handled.
Sonia · 9 February 2021
Agent replied
Dear Sonia,
Thank you.
It was an absolute pleasure to assist you with your property search.
Please feel free to contact us if you need any further assistance.
Kind Regards,
Peter
★★★★★ 1/5
TrustpilotI would give it no star if I could
I would give it no star if I could.
I tried to get my mortgage from Knight Frank Finance and one advisor Oliver Sandall was unable to get in touch with for MONTHS. He clearly saw my emails as I got 'message read' notifications and when I tried to call him, he picked up my phone once but quickly hung up, then when I tried to call again, he simply would pick up. I deserve an explanation!
If you are trying get a mortgage, avoid KFF! MOST RUDE STAFF EVER.
Kris · 8 February 2021
★★★★★ 5/5
TrustpilotWe rented our house out through KF
We rented our house out through KF . Kimberley was our main contact and was absolutely brilliant. Nothing was too much trouble and all our enquiries were dealt with extremely efficiently and we were kept well informed throughout. We would not hesitate to recommend KF and especially Kimberley.
Georgie · 2 February 2021
Agent replied
Thank you for your kind words, Georgie! It has been wonderful working with you, and I wish you all the best going forward. Best wishes, Kimberley
★★★★★ 5/5
TrustpilotKnight Frank made the whole process…
Knight Frank made the whole process simple and efficient. The agent Rob was always on hand to give me access to the property as I made up my mind and kept me updated of any developments. I did not encounter any difficulties from start to finish. Thank you.
Suzie · 26 January 2021
Agent replied
Hi Suzie, thank you for your kind feedback and hope the move goes well. Rob
Kind regards
Robert
★★★★★ 5/5
TrustpilotWe worked with Pritesh Makwana…
We worked with Pritesh Makwana regarding fixing several of our appliances in the property. He was very professional and efficient in the process by getting in touch with the maintenance team as soon as possible and providing us with the assistance needed. I would definitely recommend his services.
Eddie · 4 December 2020
Agent replied
I can’t thank you enough for the kind words about the service I have provide. Your review means a lot to me. Enjoy the rest of your day and have a great weekend.
Pritesh
★★★★★ 5/5
TrustpilotGood Service
Knight Frank has been managing the property from beginning and we are happy with their management and letting services. Phillip Dunn has been doing a great job managing the property, attending promptly to tenants issues, good follow-up and have excellent communication with landlord. Truly professional and helpful.
Liew · 17 February 2021
Agent replied
Dear Liew,
Thank you for your very kind words. It is always a pleasure working with you and I am very proud to manage your property. I hope we can continue our relationship long into the future.
Kind regards,
Phillip
★★★★★ 5/5
TrustpilotVinnie Knight Frank - Wapping office is excellent
Vinnie from the Wapping office has been excellent. We needed to view some properties at extremely short notice, Vinnie was able to accomodate our time lines and schedule. We’ve found Vinnie to be responsive on emails even at weekends and has been supportive throughout the process. Highly recommend!
Simon · 18 November 2020
Agent replied
Dear Simon,
Thank you for your kind words.
All the best in your new home!
Kind regards,
Vinnie
★★★★★ 5/5
GoogleBrilliant service, the team were very accommodating and generous with their time. Chica was particularly great and provided a brilliant service to us throughout along with Chris and his sales team. I would highly recommend the sales office.
Tom · 30 July 2022
Agent replied · 30 July 2023
Hi Tom. Congratulations on the move! We’re delighted for you and wish you the best with your impending arrival.
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