Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOur experience with Knight Frank has been second to none. From the beginning of the process through to completion, the team have been absolutely superb.
A HUGE thanks to the absolutely incredible Laura Peet, who has (no exaggeration) been our saviour through the process. Her professionalism, compassion, commitment and kindness has been beyond what we could have hoped for. Thank you, Laura!!!We are especially grateful that you got us in before our baby arrives!
A big thanks also to Chica, who has been excellent throughout.
We would recommend Knight Frank to anyone looking for an estate agent to partner with.
Sophie · 2 November 2022
Agent replied · 30 July 2023
Thank you both so much for your kind words. You have been an absolute delight to work with and we hope you will create beautiful memories in your new home as a family of four!
★★★★★ 5/5
TrustpilotWe worked with Oliver Hepplewhite at…
We worked with Oliver Hepplewhite at Knight Frank. He was very prompt and diligent throughout the process, providing us with ease of access to view the property and taking care of all outstanding actions as soon as requested. I would highly recommend his services.
Ciaran · 4 December 2020
Agent replied
It has been great to help Ciaran, please do reach out if you need any assistance in the future.
Ollie
★★★★★ 5/5
TrustpilotRecommended!
Very positive experience with Knight Frank Wapping. I dealt with Peter Pietrzak while looking for a new flat to move in. He was friendly, professional and always ready to answer to my emails promptly.
I would 100% recommend this agency and its team.
Laura · 22 January 2021
Agent replied
Dear Laura,
It was an absolute pleasure to assist you with your property search.
Please do not hesitate to contact me if you require any further assistance.
Peter
★★★★★ 5/5
TrustpilotIsabel Sunde helped us get an awesome…
Isabel Sunde helped us get an awesome flat in One Tower Bridge at great value. The process was quick and easy and she was very responsive, even out of office hours which we really appreciated. Would highly recommend Isabel and KF tower bridge!
Josh · 10 December 2020
Agent replied
Thank you for your kind words, Josh, I’m so glad you are enjoying it in your new home and that you felt the process was quick and easy. It was a pleasure assisting you with your search, you made my job so much easier by being so responsive and cooperative! Best wishes, Isabel
★★★★★ 5/5
TrustpilotGuy Spencer is a first rate people…
Guy Spencer is a first rate people person. With a difficult landlord and during the covid crisis he went above and beyond to look after our letting arrangements. He was sympathetic and courteous and I would be glad to deal with him again.
Andrew · 23 November 2020
Agent replied
Thank you for your kind words. We look forward to assisting you in the future on anything property related.
Kind regards
Guy
★★★★★ 5/5
TrustpilotAbigail has been truly wonderful in…
Abigail has been truly wonderful in helping us find our new home. She was extremely patient all through the process and always accommodating of all our requests. I would highly recommend her to whom ever is looking for a property in Marylebone.
Mohit · 4 February 2021
Agent replied
Thank you so much for your lovely review, Mohit. It has been a pleasure working with both you and your family and really hope you are so happy in your new home! I look forward to working with you again in the future.
Best wishes,
Abigail
★★★★★ 5/5
TrustpilotHannah did a Fantastic Job
Hannah did a Fantastic Job
Hannah is a very helpful property manager to look after property management for customer.
She did an excellent job and solve all problems in a very short period and good handling in problem solving.
Well done Hannah
Andy · 3 February 2021
Agent replied
Thank you, Andy, for taking the time to write a review. I am so pleased you are happy with the service provided thus far, and I look forward to continuing working with you in the future. Best wishes, Hannah
★★★★★ 5/5
TrustpilotExcellent service from KnightFrank, Clifton
KnightFrank, Clifton, Bristol have just sold our house. Excellent service from Freddie Wright and his team.
Extremely happy with the price achieved and a timescale of 11 weeks from beginning of marketing inc viewings/ tendering/sales process.
Painless, stress free and would recommend.
Impressed.
Paul · 27 October 2020
Agent replied
Dear Paul and Jane,
Thank you so much for your kind words, they really do mean a lot to me and the team. It was a pleasure working with you and we are thrilled we managed to achieve a result you are delighted with. All the very best. Freddie and the KF Bristol team.
★★★★★ 5/5
GoogleWe had a great experience start to finish with Knight Frank, particularly with Mitchell in the first instance and then Catherine S to take us through to the successful sale of our house. The sale was not straightforward, but Catherine's professionalism and experience kept it on track. One of the things that I liked most was that Catherine was always communicating and giving us updates. Selling a house always pushes the stress levels up, but Catherine's regular updates and constant chasing meant that we never felt out of control. Thanks to all the team and would highly recommend you to anyone.
Chris · 18 September 2018
★★★★★ 2/5
GoogleWe received a rather shoddy treatment when trying to buy a house through Knight Frank Dulwich, which made us question this estate agent's code of ethics and professionalism.
We originally had our offer on a house, listed by the agent, accepted by a vendor after winning a "closed envelope" bidding process. Unbeknownst to us, subsequently to confirming our purchase and issuing a sales memo, Knight Frank posted an advert to the local Instagram group, promoting "our" house. The post, which is still there, read: "Offers have already been made...to buy this house call (name of the Dulwich office head) ASAP!". Evidently, the advert worked as after another few days we were told that we basically got gazumped - the vendor had accepted a higher offer from a different buyer.
Now, we get it that any estate agent has a legal obligation to pass along any offers they receive and the decision to accept a higher offer (i.e. to gazump) is totally up to the vendor. It's also not really the agent's fault that the "closed envelope" bidding process with the "best and final" prices put forward turned out to be an utter farce at the end.
It was the agent's decision though at the time to rev up the marketing effort and push the property through a popular Instagram page AFTER having already confirmed the sale to prospective buyers. This is something we have a real problem with, since, in our view this extended sales effort explicitly breaches The Code of Practice for Residential Estate Agents, namely the clause 9e "Continuation of Marketing".
I was keen to give the agent the benefit of the doubt, so several months ago I emailed my complaint directly to Knight Frank Dulwich, simply asking them to explain their actions. I received a quick email acknowledging my concerns with the promise of a detailed response to follow shortly. It's now been exactly four months of waiting for this, so the response from the estate agent will probably never come.
Now, the purpose of this review is not to scold the agent - I can actually see how prospective sellers can be swayed by the story of the agent going above and beyond their call of duty to source the best price for its clients - even at the expense of riding roughshod over other potential buyers. It is more to warn buyers of some potential issues to keep a close eye on during the bidding process - unfortunately the housing market is turning more and more into "wild west" where even well-known big brand estate agents are getting prone to dubious practices.NegativeResponsiveness, Quality, Professionalism
Alexander · 27 August 2022
Agent replied
Hi Alex, thank you for writing and we’re very sorry you missed out on this property and for the experience that you’ve had.
We’ve messaged you and left a voicemail so hope to hear from you soon, but agree that the current buying process can make it very challenging for all concerned. As you say, we have a duty to put forward every offer and in this instance it meant the client informed us they wished to switch buyers, something we’re very sorry for and actively tried to discourage.
For clarity, the buyer who had their offer accepted, entered into the same viewing and ‘best and final’ offer timings that you did and had nothing to do with the social media post. We submitted the post before this process had been completed, but unfortunately the advert only appeared after the offer had been accepted.
We believed we were waiting to hear back from you regarding communication and so have followed up again.
Some of us have also recently been through this process ourselves so know only too well how stressful moving can be so we’re very sorry that this has been your experience.
★★★★★ 5/5
TrustpilotAmazing property management from Hannah Davis
We highly recommend Knight Frank for property management. Hanna Davis has been really helpful and she always makes swift actions despite lockdown.We have been having a few issues with rental house but she always fixed problems right away. Thank you so much!
Yuko · 14 January 2021
Agent replied
Dear Yuko,
Thank you for taking the time to write a great review, it has been a pleasure working with you so far. Please do not hesitate to reach out if you any other maintenance issues.
Best wishes,
Hannah
★★★★★ 5/5
TrustpilotGreat Customer service
Just exchanged contracts on our house this week. Big thanks to Rachael Hancock and James Toogood for all their help and support and proactive input into getting things over the line. Thanks for the great customer service. Great team, I would highly recommend.
Justin · 11 October 2020
Agent replied
Dear Justin
Many thanks for your kind words. I am delighted we achieved the right result for you.
Kind regards
James
★★★★★ 5/5
GoogleAll the staff from the manager Paul to the administration staff at the Dulwich office our so professional and a pleasure to deal with I highly recommend them and to give them keys & have a For Sale board outside your property.
I mainly dealt with Laura Peet who is so polite & honest the perfect sales agent who manage to have my house in Dulwich under offer in a short time, she kept me up to date on a weekly basis from the beginning of the Sale to Completion, will be calling them again on my next move.
Linda · 31 July 2018
★★★★★ 5/5
GoogleWe had a fantastic experience selling our property through Knight Frank. Every single agent we dealt with at various stages of selling our property was professional, diligent and extremely helpful.
They have an excellent client base as our house was off market but went under offer with just a weekend of viewings. Highly recommend them!
Prachi · 14 June 2024
Agent replied · 21 June 2024
We are so pleased for you and your family in making this move happen. Thank you for trusting our advice and guidance and we too are happy with the results. You have great clients, and we are wishing you and your family the best with the move. Best wishes, Dulwich Team
★★★★★ 5/5
TrustpilotKnight Frank Riverside & Omar Areef
We have worked with Knight Frank a couple of times and it is always a nice experience. Especially their agent Omar Areef is always so helpful and professional and a pleasure to work with! Highly recommend both him and Knight Frank Riverside
Katrine · 11 December 2020
Agent replied
Dear Katrine,
Thank you for the review.
It was a pleasure helping you find a property and look forward to helping you again in the future.
Kind regards,
Omar
★★★★★ 5/5
TrustpilotThank you to George Simpson in the Parsons Green office
A huge thank you to George Simpson for always being there to make things easy. George handled the re letting of my property with professionalism and care. Nothing is too much trouble and I feel as though I am in safe hands.
Claire · 2 December 2020
Agent replied
Claire,
Thank you for this, very kind.
Enjoy the festive period !!
George
★★★★★ 5/5
GoogleI thoroughly recommend Knight Frank Dulwich based on our experience of selling a property in Dulwich. From the start, the team have been professional, responsive and very tuned in to our needs. They gave us the right expert advice and guidance at the right time. They are calm and assured in all communications which builds confidence all round - and have been a pleasure to deal with throughout the process. I have no doubt we made the right choice choosing them over other agents.
Ed · 30 July 2022
Agent replied · 30 July 2023
Hi Ed
Many thanks for instructing us and we’re delighted with the end result for you, particularly as the competing offers meant we achieved more than a neighbour recently sold a better condition one for. We wish you all the very best!
★★★★★ 4/5
Trustpilotwe were looking to relocate in…Marylebone
we were looking to relocate in marylebone , the assistance we received from Abigail Thurston was great and friendly in a professional way, always on time and always relevant on the answers we need to take our decision. everything went well
Thierry · 2 February 2021
Agent replied
Thank you very much for your lovely review Thierry and I hope you are your family are settling in well to your new home, it was a pleasure working with you all.
Abigail
★★★★★ 5/5
TrustpilotFabulous service from Charlie and the…
Fabulous service from Charlie and the team at Knight Frank Bath. Great communication and pragmatic approach form the initial meeting right through to ensuring our sale reached completion, without their dedication and support we would never have reached that conclusion! Thanks.
Sara · 30 January 2021
Agent replied
Than you for your kind words Sara, I am delighted with the result and I hope the move to Devon went smoothly.
Best Wishes from us all at the Bath office.
★★★★★ 4/5
TrustpilotLockdown Purchase
Matt was very helpful in making sure that we secured our purchase through KF. We made our offer just before Lockdown and completed last month with various bumps in the road along the way and his liaison with the Vendor was vital.
Andy · 2 November 2020
Agent replied
Hi Andy,
Thank you very much for your kind words, it is greatly appreciated and it was great to work with you.
Best wishes,
Matt
★★★★★ 5/5
TrustpilotRuby Goddard
Ruby Goddard
We would like to thank Ruby Goddard for her speedy response to follow up repair work with the Contractors before handing over our premises. In such difficult times, a smooth transition is not an easy task. Good job Ruby.
Lam · 21 January 2021
Agent replied
Thank you Mr. Lam, it’s been a pleasure to work with you and I’m glad I could be of help!
Kind regards,
Ruby
★★★★★ 5/5
TrustpilotTerence Lane has been an incredibly…
Terence Lane has been an incredibly helpful and courteous property manager, and smoothed out the unpleasant experiences we had had with Knight Frank and our landlord before he started managing the property we were renting. We can't recommend him more highly.
Sarah · 19 January 2021
Agent replied
Hi Sarah
Thank you for taking the time to write this review its much appreciated and lovely to read.
It has been a pleasure managing the tenancy for you and wish you and Gerard all the best for the future and don’t hesitate to contact me if you ever need anything.
Kind Regards
Terence
★★★★★ 5/5
TrustpilotBrigette Deserves a Raise!
We recently worked with Brigette to re-sign our lease and she was extremely helpful. The process was very easy and there is no doubt in our mind that this was due to her professionalism and conscientiousness. Please give her a raise!
Adam · 18 January 2021
Agent replied
Dear Adam
Thank you very much for your kind words. It was my pleasure assisting you with your lease renewal.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotAlexandra Crocker a fantastic help !
Alexandra Crocker went out of her way to help us find a suitable rental house in a remarkably short time frame. She also worked hard to push the paperwork through in record time to help us meet our house sale completion deadline.
Lucy · 25 September 2020
Agent replied
Dear Lucy,
It was lovely to find you both a beautiful home and if I can be of assistance in the future please do let me know.
Best wishes,
Alexandra Crocker, Esher, Cobham and Weybridge Lettings
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