Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThis was my first time moving flats and…
This was my first time moving flats and Senior Negotiator Steven Gilbery made the experience run smoothly without any issues whatsoever. He was respectful and understanding of my search criteria and went above and beyond to find my ideal flat. It also worth noting that Steven conducted himself with the upmost professionalism during the covid-19 pandemic and put Heath and Safety at the forefront of the letting process. Thank you Steven!
Joseph · 26 January 2021
Agent replied
Hi, Joe, many thanks for your kind words. It was an absolute pleasure to deal with from start to finish. I hope you enjoy your new apartment!
Steven
★★★★★ 5/5
GoogleWe sold our house in Dulwich Village with Knight Frank in March 2017. Paul, Catherine, Laura and Charlotte were all extremely helpful and courteous throughout the process. They are a strong team and communicate very well. Particularly praiseworthy are their regular comprehensive updates by email and their willingness to visit the property to check while it was vacant and answer any question, no matter how small. We recommend them highly and are delighted to have worked with them.
C · 18 September 2017
Agent replied
Very many thanks for taking the time to review our services and for providing such kind feedback, it is greatly appreciated and we would be delighted to assist you again in the future.
★★★★★ 5/5
Trustpilotprofessionalism
I have a long experience with Real Estates agents, Knight Frank is the best. All the member staff was super end excellent.
Many thanks to Charlotte Moore. She is very efficient, responsive and professional. She is fantastic , I am very happy with her service. She was always struggling to keep my property maintained .
Many thanks to Chanel, she was also very helpful when she was managing my flat.
Mohamed · 16 February 2021
Agent replied
Thank you so much for your kind words Mohamed. They really do mean a lot.
I look forward to working with you continuously. If there is anything else I can assist with then please do not hesitate to contact me.
Kind regards
Charlotte
★★★★★ 5/5
GoogleIt was an absolute pleasure to work with the team in the Dulwich office. First-class professional service, from really knowledgeable agents - a huge thank you to Mark, Chica, Laura and the rest of the team. You did a brilliant job on the sale of our flat - would highly recommend and will be returning for any future property purchases.
Isabel · 3 September 2022
Agent replied · 30 July 2023
Thank you so much Isabel and Tom for your kind words. It was a pleasure working with you on the sale and thank you for trusting us with it!
★★★★★ 5/5
TrustpilotNumber 2 OC
KnightFrank brought the property to our attention and supported us through the purchase (that was quite complicated). There were a number of occasions when the transaction was at risk of falling apart and the KnightFrank partner had to conduct negotiations between ourselves and the vendors, which were not always straightforward. Although KnightFrank were appointed as the vendor's agents, the partner worked hard to ensure the best outcome for all parties.
Roz · 25 January 2021
Agent replied
Dear Roz
Thank you for your kind words. It has been a pleasure working with you and your family and on behalf of Knight Frank, I wish you all many happy years of enjoyment in your waterfront home.
Best wishes
Christopher
★★★★★ 5/5
TrustpilotCouldn’t be happier
After a week in our home we are so happy and are so grateful for Isabel who helped us find it and move in. She came back to us so quickly, and helped with everything we needed. We couldn’t be more happier with the house and the great service we received from Isable at knight frank she is an asset to the team ❤️ Many thanks Sara & Lorna
Of · 9 February 2021
Agent replied
Thank you so much for your kind words, I’m so glad we were able to get you moved into the property you had your heart set on and that you are loving it where you are. You were both an absolute pleasure to deal and really did make my job so much easier, thank you!
Isabel
★★★★★ 5/5
TrustpilotAmazing property manager Manwai Kwok
Just a quick note to say thanks to my property manager Manwai Kwok for being so kind and proactive with everything needed during my tenancy. He showed an high level of professionalism and high humanity too. Always willing to try to solve any problem I had and quick in his responses and help. Knight frank should be proud to have him as part of the team. Thank you Manwai.
Antonella · 3 January 2021
Agent replied
Thank you very much for your kind work Antonella, it has been a pleasure. Best wishes to you.
Best regards,
Manwai
★★★★★ 5/5
TrustpilotWe bought our house with Knight Frank…
We bought our house with Knight Frank Ascot. The experience was really pleasant. Beatrice and Greg were the sale manager for our purchase. They were extremely friendly and responsive, so the entire process is under tracking and smooth. In particular, in this special year - 2020, we moved out our previous home, then, move in the new house in the same day. It won't happen without their invaluable endeavour!
Tianbo · 15 December 2020
Agent replied
Dear Tianbo,
Thank you very much for your kind review, it was a pleasure working with you and we hope to again in the future.
Best regards,
Beatrice and Greg
★★★★★ 5/5
GoogleGeorgia came to value our home. Thank you Georgia for your time and wisdom. We thought you were fabulous and Knight frank’s extras available and services are impressive.
Keep being amazing at what you do.
Lucy · 22 May 2024
Agent replied · 21 June 2024
Thank you for your kind words! It was such a pleasure meeting you and I am glad our advice has been helpful for you to plan the next steps. Wishing you both all the best,
Georgia
★★★★★ 5/5
TrustpilotAbigail Thurston - Well done!
Abigail Thurston of Knight Frank was my letting agent. May/June 2020 she successfully executed a tenancy for my flat in Central London in a short time during difficult Covid time. Abigail is professional, hard working and very active with the search. I was very happy with her performance. She has also followed up from time to time to make sure all is well with the tenancy. Well done.
Thuy · 5 February 2021
Agent replied
Thank you so much for your lovely review we, we do appreciated the opportunity to find you a tenant and it has been lovely staying in touch. I look forward to helping you more in the future.
Best wishes, Abigail
★★★★★ 5/5
TrustpilotFriendly, prompt and reliable
We are relocating from New York to London and have relied upon video viewings and Whatsapp messaging for communication. Charlotte Durant has been fantastic! She responds promptly to all messages, goes out of her way to help and is one of the most responsive and helpful lettings negotiator's I have interacted with (and we've moved a lot!) Thank you for helping us secure a lovely house in Wimbledon!
Fleur · 2 February 2021
Agent replied
Thank you so much for your review. I look forward to handing the keys over to your new home in April. As always, if you need anything, I’m just on the other end of the phone.
Charlotte
★★★★★ 1/5
TrustpilotVery poor service
Very poor service. The check out with the departing tenant was badly managed by KF who have not represented the landlord's interest. We are now having to resolve their mistakes and try to recover compensation for damages to our property. There is no concept of customer service at KF; they just want to collect their fee. We mistakenly used them again for the new tenant and regret it.
Simon · 14 December 2020
Agent replied
Dear Simon,
We are really sorry to hear you are not satisfied with the service you have received from Knight Frank. If you would like to discuss this issue further, please do not hesitate to contact complaints@knightfrank.com and one of the team will investigate this matter.
Please accept our apologies again.
Alexandra
★★★★★ 5/5
TrustpilotI would highly recommend Knight Frank
As a tenant I would highly recommend Knight Frank. Throughout my time in the flat I rented the property manager, Jane Wallworth was professional and very efficient at resolving any issues. I was particularly impressed when I needed a new washing machine while we were in lockdown. Considering the restrictions at the time this was resolved so quickly. Knight Frank is definitely the best agents I have come across
Susan · 2 September 2020
Agent replied
Dear Susan,
Thank you so much for your kind words. It has been a pleasure having you as a tenant. May I wish you all the best for the future and if you ever need any help/advice on renting, buying, mortgages etc. please do contact me.
Kind regards
Jane
★★★★★ 5/5
GoogleAt the start of our search for a new house - and home - in Dulwich, I popped into Knight Frank’s offices and was introduced to Catherine.
She immediately began to share her experience and insight, and became a trusted advisor during the search process - even when we were looking at properties handled by other agents.
Catherine’s open, honest and credible advice proved invaluable during our search, which was ultimately successful due to the confidence she gave us, and due to her expert local knowledge.
Amit · 27 June 2024
Agent replied · 26 August 2024
Thank you very much for your kind words and for taking the time to write. I sincerely hope that your purchase progresses smoothly and that you achieve a successful sale of your property in SE16 (hopefully with Knight Frank)! Best wishes, Catherine
★★★★★ 5/5
TrustpilotVery Pleasant Experience
Very pleasant experience searching for a rental flat with Knight Frank. My wife and I were looking for a flat in London and Andrew Twagira was our main point of contact at Knight Frank. Andrew was responsive, pleasant and knowledgeable throughout the entire process. He made our search very easy, presented us with curated properties and made our overall experience with Knight Frank a very pleasant one.
JF · 9 February 2021
Agent replied
Thank you for choosing Knight Frank for your property search. Please do not hesitate to contact us in the future. Look forward to working with you again.
Kind regards,
Andrew
★★★★★ 5/5
TrustpilotKnight Frank recently sold our house
Knight Frank recently sold our house in what was a difficult ‘Brexit’ market earlier this year. They worked very hard to achieve the best price possible and conducted the sale with a high standard of professionalism. Luke Pender-Cudlip and his team were always calm, friendly and diplomatic throughout, ensuring the process ran as smoothly as possible. I would not hesitate to recommend Knight Frank to any prospective house seller.
Delighted · 27 July 2020
Agent replied
Many thanks for your kind words and we wish you all the best for the future.
Luke
★★★★★ 5/5
TrustpilotExcellent property manager
Our property in London is managed by Knight Frank and they have provided a highly professional service to us. In particular our property manager Phillip Dunn has provided excellent support being exceptionally attentive, very quick to respond to issues and taking as little of my time as needed which is greatly appreciated. He is a key reason why we are very happy with the service we receive.
Jason · 27 January 2021
Agent replied
Hi Jason,
Thank you for your very kind words, this is greatly appreciated.
If ever there is anything I can do to help, please just let me know.
Kind regards,
Phillip
★★★★★ 5/5
TrustpilotGreat support and follow through from agent.
I just completed the sale of my house through Knight Frank Queens Park. The office has just been taken over by Sarah Khalil and I am incredibly grateful for all her support through a difficult sale. She was on the ball, reliable and a huge support through a difficult process for reasons particular to the property. A delight to deal with and great with follow through. Thanks Sarah!
Karin · 3 October 2020
Agent replied
Karin, it was a pleasure to assist you with the sale of your property.
Thank you for your kind words
Sarah & The Queens Park Team
★★★★★ 5/5
GoogleChica, Georgia and the team have been fabulous- from start to finish the communication and professionalism has been exceptional- a pleasure to deal with, and couldn't recommend highly enough.
Dan · 29 July 2024
Agent replied · 26 August 2024
Thank you Dan, it was such a pleasure to work with you both and I am glad you had such a positive experience. Very much looking forward to working with you again to find your next home.
★★★★★ 5/5
TrustpilotJason Chu has been super helpful
Jason Chu has been super helpful in getting our water supply and shower fixed. As soon as it was flagged to him as an issue he has been very responsive and tried to find a solution. In the end the issue got sorted and during the whole time Jason was trying his best to accelerate the process. Very happy. Thank you Jason! Sonia Cheimona, Grange Walk, Bermondsey
Sonia · 18 October 2020
Agent replied
Dear Sonia,
Thank you very much for the kind review. The pleasure is absolutely mine and I’m glad to help.
If I can be of any further assistance, please do not hesitate to let me know.
Best wishes
Jason
★★★★★ 5/5
GoogleCatherine Stage specifically is excellent would reccommend her for the dulwich village area
E · 11 June 2026
Agent replied · 11 October 2026
Thank you! I hope you are very happy in your new home.
Best wishes
Catherine and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotVinnie was fantastic help in securing…
Vinnie was fantastic help in securing our new rental in Wapping so efficiently.
Through-out the process Vinnie has been very diligent and practical, following up on our queries and being extremely responsive which we very much appreciate.
Vinnie is a very effective agent, and we will definitely be holding onto his details for future needs
Many thanks for all your help Vinnie!
Karen & Graeme
Karen · 28 January 2021
Agent replied
Dear Karen and Graeme,
It has been a pleasure to deal with you both.
I wish you all the best in your new home.
Kind regards,
Vinnie
★★★★★ 5/5
TrustpilotIt was my first time to use Knight…
It was my first time to use Knight Frank and I want to say their service is absolutely outstanding, I would recommend to everyone
There was this lady Tullulah Jackson, she was just amazing in everything together with her team, very proactive on everything, detailed , on time with information
Every experience with Knight Frank from start to beginning was amazing and so would reccomend
Janet · 26 January 2021
Agent replied
Thank you, Janet, you were a pleasure to work with too! I’m thrilled your first encounter was amazing. I have no doubt this will also be the case when interacting with other departments within the company!
Tallulah
★★★★★ 5/5
TrustpilotHelpful & efficient service
This is my first time renting through Knight Frank and it's been such a pleasant experience. From the initial viewing through to property management, I've been really happy with the help I've been given and the patience in dealing with my endless questions. A special mention to Charlotte Moore who is extremely kind, understanding and helpful in being the go-between for me and my landlord.
Annie · 26 January 2021
Agent replied
Hi Annie, thank you so much for your kind words. It’s a pleasure working with you. Thank you for taking the time to write a review.
Kind regards
Charlotte
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