5/5
TrustpilotProperty purchase Raynes Park
Great experience with Pippa and the team at Raynes Park. Good communication and quick responses throughout our property purchase. Highly recommend.
Trusted Agent profile · Southwark
Kinleigh Folkard & Hayward Land & New Homes reviews in Southwark
★★★★★
2,052 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,052 reviews on two platforms, including 291 Google reviews rated 4.9.
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Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotNot a great experience to be honest…
Not a great experience to be honest although the people I dealt with were pleasant. I had to rewrite the sale particulars because the ones drafted by KFH were inaccurate, including as to very basic things like the position of local tube stops, number of bathrooms, car parking, floor plan, etc. I had to ask for external photos to be redone as they were taken from the block’s least favourable elevation. Subsequently there was a refusal to take my instructions as to the continued marketing of the property once an offer had been accepted and a failure to pass on to the prospective buyers certain conditions which attached to my acceptance of offer. All in all I thought KFH’s service and professionalism to be poor. In the other hand they found me a buyer so I am grateful for that. I instructed the Canada Water branch.
5/5
TrustpilotExcellent from start to finish
We had an excellent experience with KFH. Sawan was so supportive right from the start and the whole process was managed very smoothly. Thank you KFH!
5/5
TrustpilotDealing with KFH was great!
Estate agents get bad press but our experience with KFH in Brockley could not have been better. Gintare was professional, friendly, polite and helpful throughout. Her communication was outstanding and she made the purchase process smooth from start to finish.
1/5
TrustpilotSelf interested and unresonable.
Absolutely would not recommend renting through Farringdon branch. Letting agent does not care about anything including regulations, and will tell you to pay 6 months upfront before even writing up a contract. Will also selectively air your questions if she so pleases, and then blame you for not being quick enough when she springs it on you. I understand that it is a stressful market but the manner that things were dealt with cannot be justified, especially coming from a sales agent.
1/5
TrustpilotProfoundly dishonest
Profoundly dishonest. I wanted to break my lease. They agreed verbally. Months later, when all preparations had been made and when I was due to move out within days, they sent me a document in legalese saying that they had *now* received instructions from their client and were prepared to process a contract release *on condition* that I paid them £3,000+ in liquidated damages first - while they continued to hold my deposit. Of course, I refused to pay and there wasn’t much they could do about it. But it added a lot of unnecessary stress to what should have been a smooth and easy process. Estate agents. I have been a tenant and a landlord and I have seen the process from both sides. My experience is that if there is an opportunity to stiff the tenant - who is usually the party with less power - they will take it. My experience with KFH showed me that they are no different, despite the high ratings on this site.
4/5
TrustpilotThey rented a flat for us
They rented a flat for us, and they achieved a higher rental income pcm than the other agents estimate. Had it occupied very quickly and efficiently. One thing though. We lost all of that additional rental income in fees to KFH.
4/5
TrustpilotHelpful and attentive
Sawan and Ravi were very helpful and attentive to our needs. He gave us many options and was very patient with us.
5/5
TrustpilotHighly recommend
We had a great experience with KFH - they were super efficient, made sure they found the right property for us and were available to answer any questions - Niki was notably helpful! Would highly recommend.
5/5
GoogleWe had a fantastic experience from the moment I enquired about their services, to us accepting an offer 5 days later through to completion. In fact the aftercare and communication between us and Joshua is testament to his and the companies professionalism and customer service. It was a pleasure to work with Josh and Laurence and i would highly recommendPositiveResponsiveness, Professionalism
5/5
TrustpilotA cut above!
We can honestly say that KFH completely exceeded our expectations! They were professional throughout, achieving an excellent price for the house, keeping us up to date during the whole process and just generally being both proactive and helpful. Armir was a pleasure to deal with. A cut above!
5/5
TrustpilotExcellent customer focus & service
A big thanks to Keith Choruma in the Southfileds branch - consummate professional as always. Excellent communication, quick response to queries and just really pleasant to deal with. Much appreciated as a time pressured landlord.
5/5
TrustpilotProfessional
Professional. Keep you advised throughout the process.
1/5
TrustpilotHighly unprofessional surveyors. No response after more than a month!
I applied for a mortagage on April 10th 2024 to Nationwide. This company requested a valuation to the unprofessional and irresponsible surveyors from Kinleigh, Folkard & Hayward (KFH). These so-called professional surveyors conducted an inspection on April 22nd. After more than a month they failed to deliver the report and refuse to provide any explanation as to what is going on. They give updates every 2-3 weeks usually requesting for unnecessary documents such as whether the flat has a balcony and this has to be provided using a specific format and signed by a specific person. Impossible to get and unnecessary as they did an inspection. I am about to lose the transaction as the seller wants to withdraw because of KFH. Thanks so much! Keep using scam like tactics with your customers! Application reference number from Nationwide: M629280331
5/5
TrustpilotKFH Blackheath were as helpful as ever…
KFH Blackheath were as helpful as ever in securing the tenancy for my flat. Thanks to Natalie and Lisa who managed everything for me, taking the time to establish the best terms for the tenancy renewal.
5/5
TrustpilotSawan and team at the Muswell Hill…
Sawan and team at the Muswell Hill Branch were excellent. Very patient, and all round good service every step of the way. Would recommend!
5/5
TrustpilotValuation was ambitious but result was good
Valuation was very ambitious and set expectations that were not met. However, overall I was kept informed and they were great help with dealing with the awkward purchaser who had lots of last minute snags.
5/5
TrustpilotTom was excellent all the way through…
Tom was excellent all the way through the sale process, keeping us informed and going above and beyond to make it as smooth as possible. He was the same agent when we purchased our property and we didn’t hesitate in using KFH when selling. Thanks again Tom.
5/5
TrustpilotVictoria and her team that took charge…
Victoria and her team that took charge of my apartment at the east Dulwich branch was engaged, supportive and receptive from start to finish. This was of particular importance to me as I was facing some difficult issues. Overall a smooth experience.
5/5
TrustpilotProactive estate agency. Annabel Barnard went out of her way to…
Annabel Barnard went out of her way to arrange a viewing at short notice- and then for all the other members of the family who had to have an opinion!
5/5
TrustpilotAnthony Wesley
Anthony Wesley was brilliant. He was very helpful and cooperative to resolving a query on a clients account which had a positive outcome. Very quick responses to emails and a pleasure to work with. Thank you!
5/5
TrustpilotOutstanding service
It is hard to overstate how brilliant Oliver and Shaun at KFH Highgate have been throughout the whole process of listing our property to completion. At every stage of the process, Oliver and Shaun, and all the staff at KFH Highgate, made a significant amount of time for us and helped us through what is a typically an incredibly stressful process. Regular communication with Oliver, typically initiated by him, made this stress almost non-existent. When we were eventually under offer, Oliver recommended a service to help find a solicitor for us; both this service and our subsequent solicitor have also been excellent and we will continue to use the solicitor for our onward purchase. We have had very mixed experiences with estate agents in the past; KFH stands alone in the great care and respect that they have treated us with and made the whole experience of selling a property as exciting as it should be. I have recommended them to many people in the area who are thinking of selling and I will continue to do so.
5/5
GoogleI highly recommend Mihai Stanciu, he helped me in my property search, was very responsive to my needs and helped me found my dreamed property.
5/5
GoogleGreat staff! Kind and professional! Mihai was very helpful in the process of selling my property! He helped us all the way through! Highly recommended
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
