Trusted Agent profile · Southwark
★★★★★
2,052 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,052 reviews on two platforms, including 291 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotWe dealt with Colin Gillibrand…
We dealt with Colin Gillibrand throughout the turn over from one tenant to a new tenant. Colin was always readily available to discuss our various matter and was helpful throughout.One small criticism would be, when a matter was being dealt by the head office of KFH. They do not know us and are bureaucratic and therefore very impersonal. We wish the whole process could be dealt by the local office.
5/5
TrustpilotFirst-time buyer Mortgage and insurance
My wife and I had a great experience with KFH during our process of buying a home. From the beginning, Sawan, Sharon and Ravi, were very helpful and professional and provided a lot of advice. As first-time buyer and foreigner (French) it is not always easy to understand the whole process and the information provided was very welcome. We had a great experience, super services provided, and we were more than happy to work with them. We will definitely recommend the Team, and will continue to work with them for future remortgage.
5/5
TrustpilotJonathan was easy to talk to
Jonathan was easy to talk to, listened and was very reassuring in his approach to my concerns. Prompt at responding and doing what he said he would do.
5/5
TrustpilotExcellent service from Nicholas
Excellent service from NicholasWe would definitely recommend KFH to anyone looking for property.The process was smooth and Nicholas kept us informed of any issues that arose.He always returned our calls and followed up on any questions we had.The whole experience was a positive one.
5/5
TrustpilotGurdeep and the team were amazing and…
Gurdeep and the team were amazing and helped a very difficult and long drawn out sale get completed satisfactory.Gurdeep was brilliant.I cannot recommend him highly enoughAbbeville road Clapham SW4 branch.
5/5
TrustpilotI want to say a big thank you to…
I want to say a big thank you to Rianna, honestly she was so amazing polite and professional and very informative I could not have asked for a better agent. Thank you again Rianna.
5/5
TrustpilotFantastic experienced staff and services with KFHand…
KFH has great a customer service and staff are lovely, especially Natalia and Angela were very helpful throughout the selling process. We would highly recommend them. Natalia went extra mile for us for chasing side and made experience less stressful so we are very grateful for that.
5/5
TrustpilotLucas Matta was a great mortgage…
Lucas Matta was a great mortgage advisor even in my complicated situation. From beginning to end, he was informative, extremely thorough and attentive to my financial needs, thus making sure that I was getting the best deal possible. I will definitely be recommending him to others in the future.
5/5
TrustpilotFirst Time Buyer Mortgage Broker
Lucas was immensely helpful as a mortgage broker and got us set up with no problems at all as first time buyers. Very highly recommend!
1/5
TrustpilotExtremely expensive and not great service to the landlord
We are really struggling for KFH to provide us with appropriate quotes for some maintenance as our flat. They generally provide one quote which extremely high for what needs to be fixed. We pay a monthly management fee, however if the quote is above £1000 then they charge an additional 10% of the quoted fee…for what I don’t know (a quick inspection and a few photos). I’m not sure why we pay a monthly management fee then. KFH just did our 6 monthly inspection however didn’t identify any of the issues we have in the flat. Hence, I wonder what they do. Is it a true inspection. Again, not sure why we pay a monthly management fee.
5/5
TrustpilotSam Fahid Marla at the Acton branch was…
Sam Fahid Marla at the Acton branch was amazing. I had never rented my flat before and she found me a very lovely tenant organised the contracts and answered all my questions. 10 out of 10 Thankyou to them. The process from everyone at the agency at Acton was efficient and helpful and I would use them again if I needed to. Many thanks to themMaureen Scott H.A.R.A.M E.M,T,
5/5
TrustpilotLucas was very helpful throughout the…
Lucas was very helpful throughout the whole application process. Helped source the right mortgage that best fit my needs and always available on call to discuss things through. Highly recommend
5/5
TrustpilotThe team at Wimbledon were amazing
The team at Wimbledon were amazing, great communications from day 1, marketing was handled superbly, and all visits were confirmed well in advance. Highly recommend KFH when selling your house.
5/5
TrustpilotThe team at KFH were exceptional
The team at KFH were exceptional. Liam stood out for his warmth, authenticity, expertise and genuine passion for our property. His advice was clear and sensitively delivered. Craig handled the day to day viewings and delivered an agreed sale, above asking price, in under two weeks. The whole team were polite, extremely responsive, on top of the details and hustled on our behalf to get the deal done. All in, we went from offer acceptance to completion in 8 weeks, which was very fast. We had some issues with the solicitor acting on behalf of our buyer who created some additional stress due to a late funds transfer (the day of the move). Whilst this wasn't KFH's fault, it was a KFH recommended solicitor. Luck of the draw I guess. KFH handled the hurdles and stress this introduced admirably and in the end we exchanged and completed successfully on the same day. It was a white knuckle ride with everyone driving hard. I would question KFH on who they recommend if your buyer uses their referral service. Overall, this was a blip and I recommend KFH Chiswick without hesitation. A great service at a highly competitive price delivered by genuinely lovely people. My opinion of estate agents is forever transformed. Bravo.
1/5
TrustpilotProbably one of the worst experience of purchase ever.
Probably one of the worst experience of purchase ever. From the outset, both agents from KFH Holland Park have exhibited aggressive and overly assertive demeanors that have significantly impacted my experience in this transaction. The insistence on accelerating the timeline for the exchange of contracts without due consideration for the agreed processes has created unnecessary pressure and stress. This approach not only undermines my trust in KFH’s professionalism but also erodes the quality of what should be a careful and considered decision-making process.Moreover, despite explicit instructions and an agreement that all property related communications should be directed through my legal counsel. I was dismayed to receive chase emails constantly from KFH agents and unwelcomed phone calls from as well. This not only disregards my specific request but also interrupts my daily responsibilities and personal peace.
5/5
TrustpilotSawan is a mortgage broker pro
Sawan is a mortgage broker pro! He was very patient and professional as he guided us through the various options, conditions and obligations of the mortgage process and found us a great deal.
5/5
TrustpilotVery professional service
Very professional service, well supported along the process of the property purchase. Quick responses and available at all time. A very special thank you to Maryam !
5/5
TrustpilotThank you KFH team
Thank you to Ross and Pippa for your hard work, and finding me a home! You have both worked hard,over the last few months to complete the sale successfully… We love our new home and can’t wait to move in next week.
5/5
GoogleMaira Cardenas was an absolute Godsend! She was exceptionally professional and was very patient with me. The best thing about the process was the level of communication from Maira. I felt very much as I was being led step-by-step in a extremely personalised way. I am so grateful to you; Many many thanks. A message for KFH; do NOT let Maira go!PositiveProfessionalism
5/5
TrustpilotI had a brilliant experience with KFH
I had a brilliant experience with KFH. Stephen was extremely proactive, knowledgeable, and contactable. The KFH team did a great job of selling my house quickly and at a good price.
5/5
TrustpilotVery easy, fast, clear mortgage
Very easy, fast and smooth process for a new mortgage.Sawan Shah was extremely helpful during the whole process, working fast, being very proactive, clear and overall super diligent. He made the experience as pain-free and efficient as it could have been, I highly recommend him and his team.
5/5
TrustpilotHighly recommend Lucas Matta
Lucas Matta was extremely helpful and clear when talking through everything with me, as I am a first time buyer I really appreciated that. He was understanding towards my situation and I felt confident he was helping me to secure the best possible rate. Would definitely recommend him.
5/5
TrustpilotQuick, Easy and Efficient!
My experience with Jenelle has been extremely smooth and efficient. She has ensured the process of renting has been quick, easy and has always been on the end of the phone when needed. I am very grateful for her hard work in which can sometimes be a stressful process!
1/5
TrustpilotTERRIBLE EXPERIENCE
TERRIBLE EXPERIENCEAs owner I do not suggest at all KFH. They forgot to deduct from my statement the rent that a previous tenant had payed and to give me back the fees that I had payed to them. Instead to apologise for the mistake they refuse to take there responsability asking me and the tenant to solve the situation between us and even wanted the tenant, not them, to give me bavk the fees that they kept twice.In 32 years of renting the flat never happened such a unprofessional and really bad behaviour
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
