Trusted Agent profile · Southwark
★★★★★
2,052 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,052 reviews on two platforms, including 291 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would. The rent is consistently paid late with some months missing. Kelly Mckvoy is ok with this and is not willing to do anything about it. Aprils rent being paid in may is not acceptable and causing cash flow problems but no one seems to care
5/5
GoogleEveryone is nice and helpful, always quick to reply and happy to answer any questions. The process felt easy and stress-free, and I’m thrilled with the flat. Would happily recommend them to anyone looking for a place! Thank you again!
5/5
TrustpilotWould recommend KFH to sell your home
Very easy to sell our house with KFH. We sold for asking price with the first viewer. Would recommend. Our contact was Deana, she was always responsive and did a great job with the sale to push things through with the buyer. Many thanks
5/5
TrustpilotThe whole team at Chiswick were…
The whole team at Chiswick were excellent to deal with and brought a slightly complicated matter to a successful finish. They were thoughtful and very helpful.
5/5
TrustpilotHighly Recommend
We bought our house with KFH. Linda was extremely professional and efficient and really went above and beyond for us to try and make it as stress free as possible.
5/5
TrustpilotThe Earlsfield team were great
The Earlsfield team were great. They marketed our property very quickly and arranged a number of viewings equally quickly. We had an acceptable offer within a few weeks. The team then helped push through the process to exchange and completion working closely with our solicitor. Thoroughly recommend KFH
5/5
TrustpilotPardeep Chahal - Mortgage Broker
Pardeep was brilliant during my purchase. Always helpful, quick to respond to any queries and easy to work with. I would absolutely recommend to anyone looking for a mortgage broker.
5/5
TrustpilotLucas has been great to work with
Lucas has been great to work with, he’s done an amazing job getting our mortgage secured so quickly and we couldn’t recommend him more! Super friendly and got us a great deal :)
5/5
TrustpilotExcellent Estate agent
I had an excellent experience with KFH when letting my property. They were professional throughout, particularly Sabeena who regularly updated me throughout the process.I can`t recommend them highly enough.
1/5
TrustpilotEaling seekers should avoid this place
The Ealing branch of this pedestrian agency is arguably the worst agency of anywhere in the land. The director takes all comments s though they were a personal assault on herself, and quickly slides into sulking-teenage-girl mode if everything doesn't go her way. To enquire about any property (just an enquiry) you need to endure a forensic analysis of your financial situation and they will then proceed to inundate you with details of properties in areas in which you wouldn't dream of living.
5/5
TrustpilotKfh worked as a team to sell my…
Kfh worked as a team to sell my mother’s flat. We were pleased with the solicitor that they recommended. Unfortunately we had to wait for probate and hadn’t realized the process would be long and drawn out as it was. The only drawback was that we put it on the market too soon. I would have been pleased for advice that we should wait for several months as it incurred further unnecessary cost for us due to the flat management fees when potential purchasers dropped out without notice, due to the length of time probate was taking.
1/5
TrustpilotAbsolutely terrible building management…
Absolutely terrible building management company. I’ve lived in a building for 12 months managed by this company. During our time here, one of the lifts was broken for 10 months. Despite numerous complaints, nothing was done to rectify this issue. Finally they repaired the broken lift, we have 2 working lift for 3 days before they shut down the alternate lift. So once again, we’re back to one lift. Of which, you cannot call it from the ground floor as the button on the ground floor has been broken for 2 weeks now. Once again, this has been reported numerous times. Additionally, I reported a total security door failure on an entire floor which took them 6 weeks to even call me back to ask which floor it was… we’ve had one of the main security gate open for 3+ months which has coincided with parcels being stolen. The company’s solution, leave the broken gate, and install security cameras - but not where the parcels are stolen from… honestly for a company with a 45 year history I’m beginning to question how you’ve made it this long.
5/5
TrustpilotGood communication and the ability to…
Good communication and the ability to assemble a one-stop legal team and surveyor package. Kevin was incredibly helpful throughout the process and quick with his responses to requests for information.
5/5
TrustpilotFantastic experience!
Myself and my partner recently purchased our first property, thanks to Hannah and the brilliant team at KFH. There were some complicated aspects with the property being probate and previously shared ownership, but Hannah’s patient and transparent approach really helped the process of agreeing a price and navigating the sale! Would definitely recommend.
5/5
TrustpilotLucas at KFH Tooting was very helpful…
Lucas at KFH Tooting was very helpful in supporting me with my mortgage. He was very knowledgable, always helpful with questions and very on the ball. Before each meeting, everything had been organised in advance and the meetings went seamlessly.
5/5
TrustpilotKFH Blackheath
Matt and his team at KFH Blackheath did an excellent job pricing our flat realistically to achieve a quick sale in a difficult market. They were able to pinpoint serious buyers who stayed the course to a satisfactory conclusion. I would certainly use KFH again.
5/5
TrustpilotHelpful staff and good communication
Helpful staff and good communication. Luke and David were a pleasure to deal with - friendly, responsive to queries and worked very hard to sell the property quickly.
5/5
GoogleWe were lucky enough to have Omar on our team and I have to say he has definitely spoilt us with his level of service! We wouldn't allow anyone else to get a look in! Thank you Omar!
5/5
GoogleMaira is a great and friendly professional during the whole process. She really pays attention to your flat research and tries to adjust the budget in the best way for you. Highly recommended to work with her when you are looking for your next property.
5/5
GoogleCommunication with KFH and particularly Maira and Ben was great - it was my first time renting a flat in the UK and the team was extremely helpful, reacted promptly, and operated efficiently from the very beginning. Many thanks for the clear and smooth process.
5/5
GoogleI felt that our estate agent was never trying to sell to us but to give us the best advice, for us. In the end we purchased a house from another estate agency but we really would to have like brought something from Mihai, the agent. He is a star, would hesitate to recommend him. Thanks Mihai
5/5
GoogleFantastic experience and brilliant team! Huge thanks to Mihai, Laurence and Josh for all their work on a recent conveyance. Very skilled team, honest and very professional. I would recommend KFH to both buyers and sellers as they are great to work with and made what can be a very stressful experience a very organised process.PositiveResponsiveness, Professionalism
1/5
TrustpilotNever again renting a house from these…
Never again renting a house from these agents. The changed our move in date they day that we were supposed to move in without giving us an option and we had just landed from abroad! Leaving us homeless! The house had mice and they didn’t do anything about it and our landlord was replying to us. THEY RENTED US A HOUSE FULL OF MICE!! We had several issues with the landlord and they didn’t seem to care. The agent disappeared the day before we moved in and we had to chase down their manager!
1/5
TrustpilotNorthcote Road SW11, Callous Sales deception
In 30+ years, by far the worst Agency I have ever come across or used. I would strongly advise to use another local Estate Agent. I have just wasted 4 months "buying" a house with KFH Battersea SW11, on the agreement that I use KFH to sell my house, as we had not planned to sell or move and was not even on the market! We were explicit on several occasions, that we would only sell for that house, due to health and disability. Ed Hocken 'Director' wrote that the Vendors had given us 12 weeks exclusivity. I had to advise about the order of the photos, wording on the brochure and on the very rare case of a viewing (approx only 6 in 4 months), the inexperienced Agents would walk around silently, not selling or highlighting any features or benefits which at the time I thought unusual. I even reduced by £350k to get viewers through the door, but none came and every other house around, went under offer or sold. I kept asking about the Vendors and if they had concerns. We were continually reassured right up to 2 days before passing the house (with my family with disabilities) to find that a family were living there. When I emailed on the next working day, Ed admitted that the house had already been sold. As it takes 3-6 months to buy, clearly they had gone with the other interested party that Ed told me about (claiming that were instead supposedly buying something else with them) from the beginning. The very young Director, even passed on his 'sincere'condolences regarding my parental loss, whilst secretly at the final stages of Completion. Of course, Ed will and does continue to deny any of the above and make up even further lies to cover the deception. We are not naive and understand Agents may need to 'withhold the truth' sometimes and have a back up plan prior to exchange. However to be told that the market should be better the following week (by the 'Senior' young Agent Michael) and then 2 days later see people actually living in the house, is by far the most callous, ruthlesss and cruel treatment to endure. I remain astounded and shocked. I RECOMMEND TO AT LEAST AVOID THIS BRANCH, IF NOT KFH as a whole if this is the way they do Business.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
