Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCan’t thank Joseph and Kerry enough.
It’s been nearly one year of working with Kerry first, then Joseph, asking for multiple mortgage offers and it was never too much for them. I spoke with other brokers to make sure i was getting the best offers, and can hand on heart say that KFH had the best customer service and the best rates too. They reduced our rates before exchange by nearly 100 pounds a month. They truly restored our trust in brokers after having an incredibly bad experience the first time we purchased a home. I have already recommended these guys to friends and will use them again.
Mashal · 9 October 2024
★★★★★ 5/5
TrustpilotDulwich Village KFH
From the very start Sylvia and Suzannah were so supportive, calm and patient with me and my family. The whole process was managed really well and I can't thank them enough for their care,
Rachel · 5 September 2024
★★★★★ 5/5
TrustpilotGood experience with KFH
We have recently bought a flat through KFH and were happy to work with them. Deana Watkins was an estate agent in this purchase and she was really helpful and responsive through entire process. She was helping us to resolve any issues or blockers we had and it was a really pleasant experience.
Anton · 7 August 2023
★★★★★ 1/5
TrustpilotAvoid KFH Block Management!
Avoid KFH Block Management!They have been managing our estate and have completely mismanaged contracts causing the annual service charge amount to increase exponentially.The have admitted to allowing the estates communal electricity to go out of contract for over a year, causing the cost to increase by over 500% (not an exaggeration!). They neglected to inform our estate directors for over a year, and claimed that they struggled to find a new contract for all that time, but did not tell anyone we were out of contract. The lack of communication on this and all matters is unbelievably poor. They don't respond to tenants queries at all and fail to follow through on any commitments they give. Avoid at all costs.
Simon · 4 October 2024
★★★★★ 5/5
TrustpilotAbsolutely outstanding and…
Absolutely outstanding and professional! I could not recommend KFH Dulwich more highly. My sister recommended Sylvia from her property sales and with Sharon and the team they achieved everything they promised. Also, we really enjoyed working with them.
Christopher's · 25 June 2024
★★★★★ 5/5
TrustpilotExcellent and professional service from the Tooting sales team
We sold our house through KFH, from valuation to completion the experience was very professional. Dan Todd was our agent who worked hard to ensure the experience was as stress free as possible. He kept us informed at each stage and always made himself available to talk. I would highly recommend KFH.
Marie-Claire · 27 August 2023
★★★★★ 5/5
TrustpilotJesse has been an absolute star in…
Jesse has been an absolute star in helping us secure a rental property. He’s been on hand to answer all my questions (and there were a lot) & has kept me informed throughout the whole process. Being a first time renter, it was a bit daunting however Jesse has been on hand to guide me through, thankyou.
Louise · 2 April 2023
★★★★★ 5/5
TrustpilotSamara dealt with the sale of our…
Samara dealt with the sale of our property and from the start was excellent keeping us informed throughout. Really appreciate Samaras hard work from start to finish.
Stephen · 26 April 2026
★★★★★ 1/5
TrustpilotUnhelpful and unprofessional
We were extremely disappointed and angry with how KfH handled our potential purchase of a property. They failed us more than once. Firstly, failing to tell us the full extent of the chain above us (which only transpired three months later!). Secondly, using increasing threats of chain breakdown and deadlines (which always passed without consequence). These always seemed to coincide with month-end and seemingly in the interests of staff commission as once in a new month they stopped! Thirdly, they even suggested we should ignore our solicitor's advice and guidance, questioning why further enquiries were being raised. Inappropriate and unprofessional. To cap it all on the very day exchange and completion dates were set, they informed us a higher offer had been accepted on the property (which presumably they had continued advertising despite our agreement once our offer had been accepted) but claiming that our vendor may be prepared to negotiate. Another way of increasing their commission?? We saw little integrity from KfH, plenty of bull-dozing in their own interests and I have no trust at all in them. Bizarrely, when the sale fell through, they offered to help us find another property. Absolutely no way!
Ann · 29 September 2024
★★★★★ 5/5
TrustpilotGreat mortgage broker services
KFH provided mortgage broker services for my flat purchase. Lucas was brilliant, provided me with full information on my options and was always happy to help when I had queries. Would definitely recommend.
Lauren · 12 September 2024
★★★★★ 5/5
TrustpilotExcellent service. Callum at Streatham Hill was absolutely…
Callum at Streatham Hill was absolutely great at keeping us up to date with progress on our sale. He went out of his way to help us, as we live 2hrs away from the property. Thank you, Callum, for making it a 'painless' experience.
Pauline · 21 February 2024
★★★★★ 5/5
TrustpilotWe recently sold our flat with KFH…
We recently sold our flat with KFH Tooting. We were lucky to sell it on the first few days it was put on the market. A big part of that was the viewings that were lined up in advance. Antony, Morgan and the team provided a very professional service throughout the process.
Cornelius · 14 August 2023
★★★★★ 5/5
GoogleGreat experience purchasing a property with KFH! Process was smooth and Mihai very much kept us in the loop and guided us through the process and even the legals. Thanks for everything!
Dean · 25 September 2024
★★★★★ 5/5
GoogleI recently had a brilliant experience working with your estate agent Ben. He was so good, we almost signed for an apartment we didn't want! In all seriousness, Ben was the most helpful estate agent we saw by far (and we saw a lot that day!). He was engaging, answered all of our questions, and seemed genuinely invested in every stage of the process. We felt that we could trust him entirely, and really appreciated his warm and genuine manner.
Rose-Anna · 11 January 2017
★★★★★ 5/5
TrustpilotHad the pleasure of working with Summer…
Had the pleasure of working with Summer Baker (Clerkenwell) to view and agree a lease with our new flat in Angel. She was extremely helpful, efficient and friendly throughout the whole process. We are super grateful and thrilled with the property - thank you Summer and the KFH team!
Alexandra · 25 October 2023
★★★★★ 5/5
TrustpilotI recently moved out of a rented…
I recently moved out of a rented property managed by KFH. The viewings and correspondence / day to day was handled by Ashleigh Greenaway who was fantastic, she went above and beyond to ensure the changeover was seamless. Thank you!!!
SophCustomer · 5 January 2026
★★★★★ 5/5
TrustpilotSupportive and helpful throughout the process
We bought a property through KFH Dulwich Village and from the start right through to the final day of completion they were very proactive and supportive. As often occurs there were some problems, but although they were not caused by KFH they were full of good advice, supportive and helpful. They went all out to get it all completed and all problems overcome. I recommend them unreservedly and will definitely use them if/when I come to sell next time.
Michael · 7 October 2024
★★★★★ 5/5
GoogleI bought my property through KFH last year and I cannot express more gratitude as to the EXCELLENT service I received.
The agent, Franck, has been very instrumental in making things happen and has managed to keep all of his buyers/sellers happy in what turned out to be a bit of complex transaction. Without Franck's valuable help, this could have turned out differently.
Thanks to Franck for the interest and consideration shown to his clients and for his commercial attitude in ensuring prompt and efficient delivery.
Y · 27 October 2016
★★★★★ 5/5
GoogleLaurence and the rest of the KFH team were fantastic in all my dealings with them. They were really proactive, honest and enthusiastic, while they were also supportive in helping me through the process, making sure that I got the property I wanted at the right price, and also in all the dealings once my offer was accepted. Laurence was incredibly professional and I felt he was always there to help me out if I had any queries.
Robert · 27 October 2018
★★★★★ 5/5
TrustpilotGreat communication, always helpful and worked hard to make it happen.
We recently sold our house and purchased our new home through KFH and couldn’t be happier with the help and service they provided. Our sale took far longer than anyone anticipated, but Kevin and Susan worked hard to keep it all going and stopped the chain from collapsing- even when dealing with excruciatingly slow and incompetent solicitors who seemed determined to derail the process right up to the last moment.We love our new home and are so grateful to the team for helping us finally secure it.
Leila · 20 September 2024
★★★★★ 3/5
TrustpilotGreat start to the process but a poor end
We sold our house with KFH Sydenham (having originally been sold it as a new build by them). They were excellent when we instructed them, and at getting offers on our house from multiple parties. However, when we got closer to exchange they were pretty poor. The branch had quite a robust and slightly aggressive approach to their sales which worked really well for us whilst they were selling the property, but it slightly turned on us towards exchange - the information we received them from during that period was inaccurate and it definitely felt like they were acting more for the buyer of our house than us. We tried to provide some feedback, but this was not well received by the Sydenham branch at all. So a great start but a poor finish.
Lauren · 18 September 2024
★★★★★ 1/5
TrustpilotVery disappointed by verbal offer of…
Very disappointed by verbal offer of financial help towards indemnity insurance, which was later reneged upon. Don't trust them, completely lacking integrity, go elsewhere.
Libby · 13 May 2026
★★★★★ 4/5
TrustpilotAll my interactions with Andree are…
All my interactions with Andree are great but I don’t like the automated system
Roger · 23 July 2026
★★★★★ 2/5
TrustpilotIt’s not only about getting the deal done …
It’s not only about getting the deal done it’s about going that extra mile to make sure that the parties to the deal are satisfied. KFH was not helpful in connecting us, with the right people to ensure that we had access to everything that the vendor had - gates, keys, access codes etc. responses to our queries for few and far between after many follow ups. Offers to help were made but never acted upon. We still don’t know where our parking is and no one can help us becuase we don’t have contact with the vendor and KFH didn’t bother to find out the details for us. It hasn’t been a satisfactory relationship.
Nicole · 14 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
