Trusted Agent profile · Southwark
★★★★★
2,051 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,051 reviews on two platforms, including 291 Google reviews rated 4.9.
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Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotKFH went above and beyond with us
KFH went above and beyond with us. Alice Deyermond was incredible and such a support through a difficult sale. I would highly recommend KFH for their professionalism, their friendliness, their communication and the amount of people they can get through your door. Brilliant work.
5/5
TrustpilotFlat Sale in SW20
I sold my flat through the Raynes Park branch in January 2024. Ross and his team were professional and very helpful. They went the extra mile when the sale became complicated. The team were also very knowledgable about the market in Wimbledon Village/ West Wimbledon. I would absolutely recommend them.
5/5
GoogleOmar provided outstanding service during my property search. His expertise and friendly approach made the entire process smooth and enjoyable. Omar was always quick to respond and ensured all my needs were met. I highly recommend him to anyone looking for a hassle-free letting experience.
5/5
TrustpilotSale of a 5 bedroom property in Whetstone
This company offers amazing service, very responsive and always willing to go the extra mile. there were a few complications during the sale and they were on hand to help with every step.Hannah was the estate agent that worked on my sale and she was amazing, excellent communication skills and always providing a timely response.
5/5
TrustpilotTransparency at all times
Transparency at all times was very helpful and very refreshing. There's nothing worse than not getting the whole picture, but the sales negotiator Euan was always up front about the situation, positive or negative, which helped manage expectations and stem unnecessary worry. Always available to talk and quick to respond, a brilliant service for a buyer.
5/5
TrustpilotHighly recommend
Being a first time buyer and not knowing a lot about buying a property, my friend euan Makhecha recommended me using the mortgage broker at KFH and all I can say is I got excellent service from start to finish. Big thank you to Sawan Shah who walked me through everything I had todo was a pleasure working with you.Highly recommend using KFH!
5/5
TrustpilotProactive Professionals make the difference
I would particularly like to highlight Lily Porter & Ashley Loppas. The key to navigating renting my property, is the people who make it happen. Both Lily & Ashley are proactive, professional and thoughtful. It is a pleasure working with them.
5/5
TrustpilotKFH Crystal Palace are THE team
KFH Crystal Palace are THE team. The sale would not have been possible without all of them, particularly Dwayne,Tyrone, Holly & Matt, going above and beyond. Their patience and professionalism were outstanding.
5/5
GoogleMihai (&Stephen) have been exceptional! This has been a long process due to the conveyancing challenges, but we have stayed the course because of the great service provided by KFH. We'll be closing the purchase very shortly and look forward to moving into the new place. I would highly recommend KFH - ask for Mihai!
5/5
TrustpilotGreat agency
We used KFH to sell our property and we’re very happy with them. Our rep Harry was always super responsive and easy to get hold of and we felt confident in their ability to sell our flat and get a good price for it. Everyone there was really nice to deal with. Would definitely recommend!
5/5
TrustpilotGreat service from KFH Putney
KFH Putney dealt with the sale of my house. They were fantastic. Sally the manager runs a great team, Hannah that dealt with my sale was amazing. The whole team saw my house, they brought people to view that were appropriate buyers, so didn’t waste anyone’s time. When an offer was made they followed through and made everything as easy as possible. I was kept informed at every step. And it all ended with a sale. I highly recommend them.
1/5
TrustpilotI deeply regret choosing this company…
I deeply regret choosing this company as surveyors for the property I was buying, especially since they were also the ones selling it. How naive I was to trust their assurances that the departments were independent and there was no conflict of interest!Their survey report painted a rosy picture of the property, claiming everything was fine. For every potential issue, they conveniently added vague recommendations to get a 'professional check', a perfect way to avoid accountability.Now, I’m facing the harsh reality: a freezing winter in a house with broken, draughty, or condensation-filled windows. The quotes to replace them exceed £10,000. How could such significant issues have been overlooked in their report?This company’s practices are shameful. They mislead buyers into thinking they act in their best interests, but clearly, their priority lies elsewhere. I wouldn’t recommend their services to anyone.
5/5
TrustpilotKevin Galvez Andrade at Forest Hill…
Kevin Galvez Andrade at the Forest Hill branch of KFH has been very friendly, helpful and efficient during the process of securing a rental property. The service Kevin has provided has ensured that we will recommend the Forest Hill branch to friends also looking in the area, to rent, buy and sell. Thanks Kevin!
5/5
TrustpilotExcellent communication and fair pricing.
Have used KFH to rent my property for ~ 10 years. Very happy with the service. Rohan is excellent at communication and honest feedback. They worked with me during a couple of tough tenancies and I would definitely recommend them.
1/5
TrustpilotTotally overvalued property
Totally overvalued property. £650000. We eventually sold for £535000 8 months later having dropped the price several times.Showed lots of indivuals round but never told them it needed a fair amount of work. Waste of their time and agents time.Told us we were signing a 4 month contract but then made us give them a further month.We found them to be totally unprofessional. We have sold 8 properties before this one they were by far the worse.Would definitely not recommend.
5/5
TrustpilotThank you Lucy Baker!
Started renting with KFH not long ago and the whole process was enjoyable! The agents were particularly helpful and ensured the whole process went smoothly, particularly Lucy Baker, It was a real pleasure!
4/5
TrustpilotExcellent tenant relations
Excellent tenant relations. Great help with problem solving and facilitating resolutions through complicated repair works.
5/5
TrustpilotThank you Elliot fords for being…
Thank you Elliot fords for being absolutely brilliant and supportive. As an agent you showed soo much tenacity and dedication towards helping clients. You answered phone calls and emails and texts effortlessly.Thank you kfh
4/5
TrustpilotHighly recommended
I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I wouldn’t hesitate to recommend them.
5/5
GoogleAs most of you will agree that experience of hunting a new place to rent can be very stressful and costly affair. Whilst most agents are interesting in getting a tenant for their landlords I find the agents from KfH very professional. Especially Courtney who understood our requirements very well and showed us the property which he believe would be more suitable for us. His frank and honest opinion makes him very trustworthy. Moreover, we had to move into the property on very short notice due to delay in referencing and Courtney even offered to come to the office to give us the key on Sunday when they are normally closed. They do go above and beyond their responsibilities to ensure we get good service. Definitely recommend.
5/5
GoogleI had a fantastic experience working with Maira in securing my property rental. After moving from the United States, I had no idea how to navigate this process in the United Kingdom. Maira was readily available to answer all of my questions, exhibited great patience, and was extremely prompt in her response times.
5/5
TrustpilotSawan Shah - the only mortgage advisor you’ll ever need.
As a first time buyer everything about mortgages was confusing. Sawan not only went out of his way to find me the best deal, he consistently treated me with respect and understanding as I navigated this complicated topic. He proactively looked for the best deals, and when he found one (even up to the week of exchange) he told me and we switched to the better deal. Sawan answered the phone whenever I called and never stopped being totally professional and decent. I’ve already recommended him to several friends and will continue to do so
1/5
TrustpilotAbysmal "Service" from KFH Property Management
Over several years of dealing with KFH as managing agents for Filton Court, I have experienced a shocking level of mismanagement, inefficiency, and disregard for their duties. Despite repeated complaints, KFH has failed to address critical issues, including ongoing roof leaks, misallocation of service charge funds, and persistent failures in communication and resolution.Key Issues:Ignored CAPEX RecommendationsIn 2020, a CAPEX report outlined urgent roof repairs. Instead of taking swift action, KFH delayed implementation for over four years. Their justification, arrears due to unpaid service charges, is unacceptable, as no meaningful efforts were made to recover these charges or inform leaseholders about the impact on essential worksFailure to Act on ComplaintsMultiple reports of leaks were ignored over several years. KFH consistently opted for ineffective temporary repairs, wasting funds and exacerbating the damage. Professional advice recommending a full roof refurbishment was disregardedQuestionable Financial PracticesService charge contributions for the reserve fund inexplicably fluctuated, quadrupling in one year without clear justification. Repeated inquiries into the allocation of funds and unexplained expenses, including missing costs for surveys, went unansweredPoor Communication and Broken PromisesDeadlines for responses were routinely missed, and vague assurances were provided instead of concrete action. In some instances, responses contradicted prior commitments, eroding trust entirelyNegligent Handover to New AgentsWhen management transitioned to JFM, KFH failed to provide adequate documentation or briefings, leaving unresolved issues and further confusion for residents and leaseholdersConsequences:KFH’s systemic failures have caused significant stress for leaseholders, jeopardized the property’s integrity, and wasted financial resources. Their mismanagement highlights a clear breach of fiduciary duty and a lack of accountability.
5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff Myles been going always an extra mile to help and responde to all questions needed.I really happy with the service and the effort to find the best suitable accommodation for me.Thank you so much Myles all the best !
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
