Trusted Agent profile · Southwark
★★★★★
2,051 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,051 reviews on two platforms, including 291 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotBig thank you to Sawan & Sharon for…
Big thank you to Sawan & Sharon for helping me secure a mortgage. As a first time buyer, they were incredibly informative and went above and beyond throughout the entire process. I am very grateful for their support, I would highly recommend their services.
5/5
TrustpilotFulham Branch of KFH
The Fulham Branch with manager Alistair were great in every way. I was keep well informed. The sale was a difficult one- probate sale. Plus I had serious health issues along the way. They were helpful, considerate and put themselves out to help me. Nothing was too much trouble. I would recommend this branch very highly.
1/5
TrustpilotUnprofessional service
We started renting with KFH last year and since then they have been nothing but unhelpful. I don’t know if it’s because we were immigrants and new to the renting industry but they forgot to mention lots of issues with the flat and that the landlord managed the property. The landlord not once helped us, the main door didn’t lock and he didn’t understand the issue, mold in the bathroom, broken domestic electrics that were never fixed etc. The fact that they accept these type of landlords tells you a lot. Furthermore, he hasn’t given us back our security deposit and the agency has done nothing to help us. When they started the flat views to rent it again they were unprofessional and impatient. I was working from home once, I had told the agent this information which she decided to ignore to then proceed to buzz again and again without an apology or thanks. Be careful with them.
5/5
TrustpilotExcellent experience purchasing a…
Excellent experience purchasing a property in Southfields. Laura was fantastic; efficient, accurate communication throughout the whole process and helped navigate a, at times, difficult chain. Very professional, personable, trustworthy and great to work with.
5/5
TrustpilotGood communication and customer service
Good communication and customer serviceWe recently sold our house having lived there for 27 years and so hadn't experienced the house moving process for a long time.Catherine who dealt initially with our sale before her maternity leave was excellent, keeping us informed throughout the process but without giving us unrealistic expectations. Jack then took over and also kept us regularly updated with calls and ensured a smooth end to the sale despite issues with one of the parties further down the chain.
5/5
TrustpilotThe Acton office - sales
I was a customer of the Acton office which was selling a property for me. The transaction was difficult and long involving a lease extension as part of the sale. Rossen and Harry Sims were excellent: both hard working and good natured. I am pleased to recommend them.
5/5
GoogleThank you Maira for making the whole letting process run as smoothly as it has. You’ve been an absolutely amazing support and have helped out on all aspects of getting the tenants settled in. Thank you for your on-going communication, advice and outstanding customer service. I couldn’t have done it without you!
5/5
TrustpilotNew Mortgage
The service provided by Sawan and Sharon was second to none. Sawan in particular went above and beyond considering our circumstances are in no way simple. He dealt with all our questions and advised us in a courteous and efficient manner.
5/5
TrustpilotThe best estate agent in Wimbledon by some way
I can’t speak more highly of the team at KFH Wimbledon, particularly our main contact there Linda and the branch Manager, Jimmy. We had a difficult sale of our flat and purchase of our first house through them (it took two attempts over the course of a year!). They were patient, helpful, professional, pretty much always responsive and Linda had a great sense of humour which helped us see the bright side of things at the low points of our moving journey. With our house search, KFH were also never too pushy and didn’t try and flog properties to us that clearly weren’t what we were looking for, unlike other agents we dealt with in Wimbledon. Overall we wouldn’t hesitate to sell and buy with KFH again. Having dealt with almost all of the other names in out area over the past year, KFH are the best :)
1/5
TrustpilotExtremely poor agency
Extremely poor agency. Throughout my two years living in their property, they never resolved any issues I reported, such as a dripping sink, broken fridge, and wall hooks falling off. They are now charging me for normal wear and tear and even attempting to charge me again for professional cleaning, which I had already paid for. Additionally, it has been two months since I moved out, and my deposit still hasn’t been returned. My property agent, Lauren Field, was unresponsive and failed to address any of my concerns. I strongly advise against working with this agency or renting their properties, especially the one near Borough station. They will try to steal your money.
5/5
TrustpilotI would like to thank Rita and Joe at…
I would like to thank Rita and Joe at the Battersea office for the incredible service they provided in selling my property from start to finish, they went above and beyond to make the process, as smooth as possible and I really appreciate their help dedication. Thank you again. Mrs Stokes
5/5
TrustpilotAndy was absolutely fantastic to work…
Andy was absolutely fantastic to work with - responsive, calm and on top of everything.Having worked with a few estate agencies over the years I would wholeheartedly recommend KFH.
5/5
TrustpilotProfessional and clearly working in our favour throughout a difficult sale
They kept in regular contact with updates. We felt they were absolutely doing their best for us in what turned out to be a difficult sale. We had to manage the sale of our parents house from a distance under emotional circumstances. They were supportive and took on extra responsibilities as we live so far away and couldn't get there at times. The buyer proved difficult and the sale was protracted but they handled it professionally and we got there in the end. Highly recommend this company. Thank you
5/5
GoogleMihai was very professional, hard working , pro active , honest and above all good in communication so you are aware and on top of everything while selling your property. Thank you Mihai .
5/5
TrustpilotI was a first time buyer and had loads…
I was a first time buyer and had loads of questions and concerns .Mihai was superb he helped me with all my questions . The process was smooth and he made me feel always secure .
5/5
TrustpilotGreat experience dealing with KFH…
Great experience dealing with KFH Catford estate agents, the communication was good and they found us exactly what we were looking for within our budget. Myles was a great help and supportive throughout the whole procedure from start to finish. We highly recommend.
5/5
TrustpilotGreat selling experience
Great work Rita and team on selling our flat! We had 60 viewings within 3 days of going on the market and 11 offers of which we accepted £20k over asking. KFH just have the best database of buyer clients and the pictures were stunning. Would highly recommend for a quick and easy sale.
5/5
GoogleI worked with Ben Raynor at KFH and highly recommend him as well as KFH. I'd chosen a different apartment through a different agency and it fell through just three days prior to my planned move in. I reconnected with Ben and he got me in to see two apartments within a couple hours of my contacting him. He met me at 8pm, much later than I'd expected he'd be willing to do a visit, and I took one of the two apartments. He took care of everything for me and made the process as easy as possible. I highly recommend him.
4/5
TrustpilotGood communication overall from the…
Good communication overall from the Finchley branch of KFH and had plenty of people coming to view. Once an offer was accepted Hannah was very good at guiding us through the process. Thanks KFH
5/5
TrustpilotKFH Crystal Palace are excellent!!
KFH Crystal Palace are excellent, professional and efficient. From day one to the completion sale of my property there was excellent communication and honest feedback. Would highly recommend the team, Lewis was great throughout the entire process and made things run smoothly.
1/5
TrustpilotBATTERSEA BRANCH
BATTERSEA BRANCH - AWFUL EXPERIENCE I would start by saying I never ever write bad reviews. I am a reasonable person and understand things (especially with property sales) don't always go in a straight line. However, when you sell a property (a 2bed with outdoor space in Battersea) with a supposedly reputable agency you expect some level of service. I have had a terrible experience with a particular agent at this branch which all could have been avoided with clear communication.I got one phone call with the initial offer and then I spent the next 4.5months chasing her. I firmly believe that her lack of urgency and clarity has cost me a lot of money so my advice is to do your due diligence before just agreeing to work with a particular agent. I wish I'd asked for some references! Even after settlement she is sending me threatening emails. Thank you to the branch's manager who stepped in and ultimately helped move things along but I just wish we'd never had to get there.
4/5
TrustpilotGood customer service
Thank you to all the team at north Finchley Branch for their attentiveness in the course of renting my property through them. Everything went smoothly & to my satisfaction
5/5
TrustpilotWe highly recommend Kerry Golding from KFH
Our Mortgage broker, Kerry Golding, worked exceptionally hard to ensure that we could get the best possible mortgage offer within a tight timeframe (moving from offer to completion within 28 days). She used everything in her toolkit to ensure the offer came through in time and her expertise and regular communication helped us to feel at ease through what could have been an exceptionally stressful experience.Kerry came recommended to us and we would certainly recommend her to others.
5/5
TrustpilotCan’t thank Joseph and Kerry enough.
It’s been nearly one year of working with Kerry first, then Joseph, asking for multiple mortgage offers and it was never too much for them. I spoke with other brokers to make sure i was getting the best offers, and can hand on heart say that KFH had the best customer service and the best rates too. They reduced our rates before exchange by nearly 100 pounds a month. They truly restored our trust in brokers after having an incredibly bad experience the first time we purchased a home. I have already recommended these guys to friends and will use them again.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
