Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIt's really disappointing for can't given a 0 star. Their team is expert on forcing tenants to sign unreasonable contract. I have not got my contract after I paid my holding deposit for 20+ days. They left limited time for us to force us sign it, in that case, we don't have time to argue with them. They lied during the talk, I said quietness is the first thing I need. There is a heavily contruction work after our video tour and we've not been informed during 1 month. Now, no quietness in anywhere. Heavily noise, no access for our balcony & insecurity. What a professional team would do! Always trying to avoid duty, always said someone else will contact you. OMG! Can't imgaine we'll been deceived by KFH.NegativeResponsiveness, Quality, Professionalism
杨光 · 10 January 2022
★★★★★ 3/5
TrustpilotKINLEIGH FOLKARD AND HAYWARD let…
KINLEIGH FOLKARD AND HAYWARD let themselves down badly with their communication skills particularly when dealing with Landlords. Whilst the staff have very clear strategies to follow there communication skills needs a great deal of improvement.However, with patience and persistence the barriers are broken down and the right resolutions are found to the satisfaction of all parties
CHARLES · 4 December 2025
★★★★★ 5/5
TrustpilotHouse Sale …
I really appreciated the communication i had with the team, especially Harry. It was timely and never pushy . He kept to all the deadlines he promised and I appreciated his direct and open way of dealing with me . I felt very supported and he made sure that the stress was minimal.I would 100% recommend dealing with Harry from KFH
Sarah · 4 November 2023
★★★★★ 5/5
TrustpilotThe brilliant team at KFH Dulwich Village
Sylvia, Sharon and the team at KFH Dulwich Village were incredible. Thoroughly professional, responsive, fun to deal with and true to their word. Spot on valuation and we had three offers within 10 days on our cottage in Casino Avenue. The kind of people who give estate agents a GOOD name!
Christopher · 28 May 2024
★★★★★ 2/5
TrustpilotWe signed an agreement with KFH in…
We signed an agreement with KFH in August for letting of our apartment. The initial response was excellent. Ben Rayner was the contact person and he was very cooperative. Tenants were found and they moved in the property on 9th Oct. Since then, the service provided by KFH is disappointing. We were repeatedly asked for provision of sofa which we mentioned will take two weeks even before the tenants moved in. Now i am waiting for the Council tax to be transferred to the tenants name but still it is being deducted on 1st Dec from my account Same is the matter with utilities. I e mailed Sophia Tobin on 17th Nov to sort this issue out but received an automated reply that she is out of office and will be back on 22nd Feb.2022 Does that mean that for next three months no one would look after her work and look at the issues raised by clients.I would expect some one from the office to contact me and let me know what is happening about council tax and utility bills. I hope this will explain my dismay and the poor evaluation.
Jamil · 4 December 2021
★★★★★ 4/5
TrustpilotI would have given a 5 star rating if…
I would have given a 5 star rating if only the South Kensington office was involved in the recent renewal, because they are excellent and always have been. But I think it was a mistake for KFH to form a separate "renewals" department located in Wimbledon. In my mind this caused a duplication of efforts and and is inefficient, in that it takes the management and local intelligence away from the "front line", and necessitates the landlord to deal with two different KFH departments. That is why I gave only a "4 star" rating to KFH as a whole.
Mr · 24 November 2021
★★★★★ 5/5
TrustpilotKFH Balham flat sale
Many thanks to Joel and team for their hard work in getting our flat sale to go through. There needed to be a lot of communication with solicitors for this sale and we're grateful for the help in sorting everything out.
Victoria · 5 November 2024
★★★★★ 5/5
TrustpilotSawan Shah - Best mortgage broker ever!!
My wife and I used this service to obtain a mortgage, and we were assisted by Sawan Shah. Sawan is truly a professional and kind person, very patient in explaining each step to us in a way that we could easily understand. But most importantly, he did his job efficiently, and we successfully completed our search for a lender. Thank you very much, Sawan!!
Vincenzo · 2 August 2023
★★★★★ 5/5
TrustpilotGreat professional service
We recently sold our two bedroom flat via the Acton branch. Through the whole process, Rossen was professional and knowledgeable. He always provided timely updates and was able to smooth communications between buyers, sellers and solicitors. We would not hesitate in recommending KFH.
SM · 1 October 2024
★★★★★ 5/5
TrustpilotA helpful and happy house buying experience
I found the process of purchasing a property with KFH smooth and relatively easy. Especially as we were relocating back to the UK. We therefore had a few extra needs and requirements but they were handled professionally and personally by John and the team to help get everything over the line in a timely manner.
Jit · 24 February 2024
★★★★★ 5/5
TrustpilotOutstanding
Outstanding! Danica Macnab is everything you wish for in an estate agent: friendly, high professionalism and experience, kind and caring approach. Her expertise and knowledge put me at ease during the renting process. She has been amazing from start to finish. Couldn't recommend her highly enough! Danica and her team at Kinleigh Folkard and Hayward Muswell Hill branch. Thank you so much!!!
Lumi · 15 September 2023
★★★★★ 5/5
TrustpilotKFH got me the best price for my property.
I sold my property at the beginning of February through the Highgate branch of KFH and have nothing but praise for Shaun Cunningham and his team. They were professional and helpful throughout and also got me the best price for my property. I would definitely recommend KFH to anyone looking to sell their property.
Carl · 14 March 2024
★★★★★ 5/5
GoogleI really appreciate Mihai Stanciu’s support right from the day we made our initial enquiry. He ran us through the Excel sheet with all the available options, helping us understand what was out there. Although we ultimately went with a property through Direct Developments, KFH played a big part in making the whole process more transparent and informative. Thank you!
Nidhi · 11 October 2025
★★★★★ 5/5
GoogleMany thanks to Ivan Moreira for helping me find an amazing new place and his support throughout the application process. He is very friendly and transparent. He kept me updated every single step of the process and always willing to give helpful advice to anything I was unfamiliar with. Many thanks Ivan, I appreciate all your support throughout!
Midnight · 30 November 2023
★★★★★ 5/5
GoogleMy wife and I had several viewings with Mihai Stanciu in Bermondsey. In the end we didn't go with KFH because we decided to switch area, but Mihai was by far the most sincere and genuine real estate agent we met during our house hunt as FTB. I hope he stays in the business for a few years (and gets promoted) so we can hire him to sell our flat if and when it comes to it.PositiveResponsiveness, Quality, Professionalism
Tim · 26 October 2021
★★★★★ 5/5
TrustpilotSold my house through KFH Balham
I sold my house through KFH Balham. The team were polite, presentable and knowledgeable. Viewings were conducted efficiently with plenty of notice. Joel, who found me my buyer was excellent at keeping on top of the transaction and seeing it through to a successful conclusion.
PW · 11 August 2024
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Victoria and Natalie who, as usual, have bee very helpful and professional helping to find tenants. Also, if I have needed advice on anything they have always been there with up to date legislation rules and regulations and general advise. The staff at KFH always go the extra mile to help. I have been dealing with KFH for 20 years and have never been disappointed with their work ethics.
Teresa · 15 October 2021
★★★★★ 1/5
TrustpilotRianna Watson is very rude
Rianna Watson is very rude, she does not respond to emails or assist those who ask for help, she was horrible over the phone and lacks basic manners. Why hire someone who can’t even communicate with clients. We’ve had a horrible experience.
Unknown · 26 September 2024
★★★★★ 5/5
TrustpilotKFH was very clear and supportive…
KFH was very clear and supportive throughout our rental process. Letting agent Paul Johnson was equally clear, efficient and helpful throughout the procedure also! Communication was very strong throughout and continues to be now that we're all moved in :)
Catherine · 21 October 2024
★★★★★ 5/5
TrustpilotVery impressive agent
Was really impressed by Jennill Johnson in helping me with my tenancy. From showing me around the property, through to negotiations and sorting all the paperwork out, Jennill was fantastic. It made the process so much easier for me.
Lee · 30 October 2024
★★★★★ 5/5
TrustpilotBayswater office and Mimi Wilkinson
My experience with the agency and especially Mimi Wilkinson of the Bayswater branch was above and beyond expectations.Patient and hands on with anything needed, from finding the perfect property, till completion -despite difficulties we encountered with the process. I would work with her again anytime and the office was overall very helpful.
Jessica · 14 March 2024
★★★★★ 5/5
TrustpilotStephen Akinlusi is the best agent…
Stephen Akinlusi is the best agent ever! Like OMG. Stephen took the time and dedication help me and my family getting our flat. we were first time buyers and his help was crucial, always checking, communicating, providing guidance even helping us out with our solicitors.Stephen is a true asset to KFH Lordship Lane and I’m EXTREMELY THANKFUL he was my agent!!!! 100% recommended.
Maria · 24 June 2023
★★★★★ 5/5
TrustpilotKFH 4 years
Having been with KFH now for nearly 4 years it’s been really positive!! Everyone is very helpful and very prompt also!! Our Property manager Andree Wood, has been amazing throughout, and if there anything we need she’s there. Cannot fault her!! Brilliant 🤩
Jo · 26 February 2026
★★★★★ 5/5
TrustpilotSupportive every step of the way - Lucas
Lucas supported us through the process of being first time buyers, explaining everything we needed to know and going above and beyond to ensure we had all of our questions answered in a timely manner. We felt confident that Lucas helped us pick a mortgage product best suited to our needs. We would recommend Lucas to anyone looking for a mortgage. Thanks so much!
Candice · 21 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
