Hamptons Tower Bridge Sales reviews in Southwark

★★★★★ 5/5

Trustpilot

Hamptons in Dulwich Village is an…

Hamptons in Dulwich Village is an absolutely outstanding agency. Not only have Mel and Callum been extraordinarily hardworking and energetic on our behalf but also very friendly and hugely supportive. Whenever we’ve turned to them for advice, it has been prompt and wise

William · 20 January 2024

★★★★★ 5/5

Google

Great service from Federica!

Yilin · 16 January 2026

★★★★★ 5/5

Trustpilot

We have been with Hampton for 10 years…

We have been with Hampton for 10 years and we have had very good relationship with them. Some ups and down,very few... but problems always resolved by them Our Present manager Mya Miller has been excellent,can recommend her.

Bernadette · 24 April 2024

★★★★★ 5/5

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I have been letting out my property…

I have been letting out my property with Hamptons using their fully managed service for the last 6 years. Mandy has been really helpful with any issues that have occured. I would recommend Hamptons to any landlords and tenants.

Jo · 3 April 2024

★★★★★ 5/5

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Jacob Forster at Hamptons in Stratford-Upon-Avon…

Jacob Forster at Hamptons in Stratford-Upon-Avon was primarily instrumental in achieving a far better price for my property, far exceeding other Estate Agents. He kept me well informed along the process every step of the way. It was a pleasure doing business with him rather than the fraught experience it might have been after living in my property for almost 23 years.

Trish · 17 May 2022

★★★★★ 1/5

Trustpilot

Horrendous service

Horrendous service, avoid at all costs if possible!!! Rude staff who contact you on their terms but unreachable when it’s the other way around. I was v accommodating to the estate agent (Josh from the West Hampstead branch) when they were asking for when he could arrange viewings in the property I was moving out of however, one day I got ill and whatsapped him early morning saying unfortunately I was at home not well please cancel the viewings for that day - I appreciate this sounds inconvenient but it was unavoidable. I got no response and had to call the office late morning when extremely ill to explain to them. Whoever answered the phone was also rude saying how it was v last minute and signing down the phone - I explained I had messaged Josh earlier and had no response / I’m also very ill so least of my concerns. Two weeks later I had to have emergency surgery related to previous illness and whatsapped Josh to ask him if there were anymore viewings booked in as I would be at home recovering ….. once again ….. no reply, and only one tick so no idea if he’s blocked me. I assume the flat got taken quickly so luckily there were no viewings but his lack of communication was super inconvenient especially at a time I was unwell. Just unnecessary stress wondering if people are going to show up to the property and I’m bed ridden - even more annoying how he was very active and responsive, relentlessly pestering me when he wanted something from me but couldn’t be bothered to reply to me when I wanted something. Both encounters, Josh and the lady I spoke to in the office when I called, just so rude - v bad business practices made a stressful time in my life 10x worse would not recommend.

Laura · 6 August 2024

★★★★★ 1/5

Trustpilot

An abomination of customer service…

An abomination of customer service during my tenancy. Our property manager, Victoria, was a psycho-maniac with procedurial methods, and withheld information regarding the processes used until once it was too late and we were liable to pay the bills. For instance, our electricity meter was not functioning, and upon notifying her, she took the liberty of immediately dispatching an electrician without warning us we were responsible for paying the astronomical bill for his 2 minute visit. The flat was left in very good condition, cleaned to a professional standard as requested in the contract. The only replaced piece of furniture was a damaged lamp which electrocuted my flatmate. I do not recommend signing a contract managed by this property.

JoyHD · 27 January 2022

★★★★★ 1/5

Trustpilot

They still haven’t returned my deposit

They still haven’t returned my deposit. Two and a half months after leaving a property! Communication was non existent for weeks. They’ve now come out of the woodwork recently and made a load of nonsense claims. I’ve asked them for proof, they have provided none. It’s a crime that these companies get away with wringing money out of tenants. And the way they do it is so blatant. They undermine, belittle and obfuscate with their communication. I looked after the property I rented, I had a cleaner come in every week and I stayed in touch with the repair man when there was a fault (the owner preferred this as they thought Hamptons were useless, they were right). I replaced the curtains with new plain curtains, as the ones the owner used were around 30 years old, thin, stained and they smelled bad, hamptons, charged me for leaving the new curtains, not hanging the old smelly curtains back up (I left them in a bag, I didn’t want to touch them let alone hang them up) and charged me another £90 for someone to supposedly take the new curtains out of the house (I suspect they’re still there). They also charged me for a broken kitchen unit, the back had fallen off, so I realised, when emptying the kitchen cupboards on moving out. This kitchen, again, was 30 - 40 years old, the units were rotting, I left the part on the kitchen bench for the repair man, kerching, another excuse for Hamptons to charge me. This company has no soul. Heartless, mindless, and useless at looking after houses and their inhabitants, just awful.

Ron · 20 January 2022

★★★★★ 2/5

Trustpilot

Unhelpful and all round bad at their job

I rented a flat recently with Hamptons Tower Bridge and the property manager DEFINITELY didn't check the flat properly. I had to figure out lots of things myself - how appliances work, how the boiler works, etc. There are no manuals or basic instructions to let the tenants know basic things around the flat. My parents rent out a property in Battersea to tenants and they say it's standard that property managers should help "onboard" the tenants and leave them with manuals and things for appliances etc. What's worse - the shower drain was totally blocked. Kitchen light fixtures are not working. Fridge lamp is not working. Tumble dryer not working...all these things the property manager should have checked first. The agent harassed me before signing on to become a tenant even when I told her that I had caught Covid so I couldn't respond within 24 hours which she never mentioned that it had to be such a quick turnaround in deciding whether to rent the place or not. It feels like they reel you in so they can earn the commission from the landlord, but then ditch you once they've "sold" you the property. On top of this - I've notified them that I'm a single occupant and would therefore need them to also back me up to the Council that I'm eligible for single person discount. The rest of the tenants are moving in 3 months later. Despite the fact that they blatantly know this, they refuse to let the council know just because there are 3 tenants on the tenancy agreement - that level of rigidity and unhelpfulness is just second to none. I'm looking to buy my first property soon - I would definitely avoid buying through Hamptons.

Anonymous · 20 January 2022

★★★★★ 1/5

Trustpilot

So many problems

So many continuing problems with the flat, which we were already paying £100 extra a month for, with a full year paid upfront in advance. For this kind of money I'm expecting an excellent flat, well maintained and well kitted out, with minimal problems, but it's been a constant stream of issues that I've had to make myself available for to help solve. Outstanding problems of overflowing gutters from flats above cascading water down. Smelly drains that we've tried cleaning ourselves. So many shoddy things that needed fixing. Blooming mould in the living room ceiling - and still nobody has come to fix it. They even had the cheek to tell me that 'I'd been given the go ahead to get it sorted with the upstairs flat' - as if I don't have enough things to be getting on with, having made myself available for the plumbers, electricians, wall repair men, handymen and surveyors. What a joke.Final straw that absolutely drove me to write this review, was the companies attitude and approach when the boiler exploded on Christmas Eve, and the office was empty. For a start, the stopcock to the flat is broken, so no way of turning the mains water supply off to the property without turning the whole building off - which we had to do, on Christmas Eve, to the chagrin of the other three occupiers. When I got no response from calling Hamptons offices, and their Out-of-Hours mobile numbers, I got through to the central emergency team - who didn't have access to any of the same information on a central database that the branch team did, so told us that unless we could get hold of the landlord ourselves [who we had never had any contact with, as Hamptons are the managing agent] and supply them with a British Gas policy number, then they couldn't get a plumber out, otherwise we would be liable for the full cost of the emergency plumber - on Christmas Eve - at 6pm. They were enormously unhelpful, I was absolutely furious, and after 3 hours of back and forth, managed to get one of the other flat occupiers to contact the landlord, who got someone round.The absolutely disgraceful amount of stress and anxiety - and the constant broken, mouldy or unfixed things that still remain, 6 months after our extortionate tenancy began - means that we want to leave the contract early with our money back - and they won't even consider that.What disgusting behaviour.

Ben · 17 January 2022

★★★★★ 1/5

Trustpilot

As untrustworthy as they come

As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time. We even met asking price to have it taken off market which were told would happen if we did. Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. Buyers be wary of this estate agent and avoid if possible.

Stacey · 11 January 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusting we have been…

Absolutely disgusting we have been messed around from start to finish, we was supposed to move into our new property last week then get advised the landlord not completed the necessary paperwork and it be Monday.Now today get told that the guy who was moving us in is sadly off sick and got to wait until tomorrow it’s absolutely disgusting service and the way me and my partner have been treated.

Daniel · 16 December 2024

★★★★★ 5/5

Trustpilot

Samantha Hunt was very helpful in the…

Samantha Hunt was very helpful in the checkout process. She made the deposit return simple and easy and was very quick to communicate. Made my experience super smooth and I would say anyone left in her hands is safe and can expect peace of mind in what can be a fairly stressful process.

Aadi · 5 April 2023

★★★★★ 5/5

Trustpilot

Excellent agents

We bought a house that was being sold through Hamptons in Marlow. They were fantastic agents, Stuart was a brilliant support and really helped facilitate the purchase. He went above and beyond to keep the sale and the chain in place, particularly when our own agents (Purple Bricks) did nothing to help. Would definitely recommend.

Abigail · 30 January 2023

★★★★★ 1/5

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I rented a property managed by HAmptons…

I rented a property managed by HAmptons after my horrible experience with John D Wood. As it would turn out, they are owned by the same company: Countrywide and their property managers are recruited based on the same criteria of stupidity, lack of common sense and no customer services. I own properties which I rent out and if any of my managing agents treated any of my like these guys do, I would stop using them immediately. They have no regard for the people living in their properties as they think their customers are the property owners and not the tenants.

Kofi · 6 January 2022

★★★★★ 5/5

Trustpilot

I have always been well looked after by…

I have always been well looked after by Hamptons, especially by Lucy Desborough. The service has always been very prompt and immediate.

Katharina · 1 May 2026

★★★★★ 1/5

Trustpilot

Very disappointing

I’m a landlord who’s had a dreadful time with Hamptons. It’s been so stressful, I don’t even have the energy to catalogue the problems and errors of mismanagement. To be fair, they seem to be good at getting tenants in, but hopeless at managing the property. I was shocked to discover the woman managing my 160 (or so) year old property had not even see it, and she works in a hub several miles away. This has meant that I did a lot of managing of the property. A seeming lack or deliberate ignorance of the nature of old properties in the area caused even more issues. One set of tenants left and another lot were let in before the house could be cleaned and so the new tenants moved in with a gas hob flaming because it hadn’t been cleaned properly, a bathroom plug full of the previous tenants’ hair, and dead plants. Moreover, I had highlighted a few damp issues that needed addressing before new tenants moved in, which the agents ignored, resulting in the new tenants moving out after two months (even though they’d agreed to have the work done with them in situ). Therefore, they don’t seem to care about the needs of landlords or tenants. They don’t seem to care about the property they are managing either. I have since met with some independent local agents who I feel I can trust much better looking after my property and tenants, and am instructing one to take over in the new year.

Helen · 28 December 2021

★★★★★ 5/5

Trustpilot

Ellie Marsters - Hamptons Property Management

Ellie Marsters - Hamptons Property ManagementEllie is a fantastic property manager. She’s always steps ahead, a fantastic communicator, brilliant with solutions in any situations! Having had numerous agencies manage my flat before, I have never met such a reliable, nice, proactive, supportive and trustworthy property manager. Ellie is the absolute best and comes with my highest recommendation.

Elena · 3 November 2022

★★★★★ 5/5

Trustpilot

Reigate office highly recommended:

Reigate office highly recommended:Excellent experience with Hamptons - Reigate. We got to know the team well over the course of our near 3 year move project. Though we didn't end up buying from Hamptons they succeeded where other agents had failed in procuring us a well-positioned, motivated buyer for our property. This enabled us to complete on our onward purchase with minimum hassle. Throughout the process they kept us abreast of everything managing the chain. Their valuations have consistently proven the most reliable and realistic of the Reigate agents. We dealt principally with Jonathan and Eric.

Ed · 11 July 2024

★★★★★ 5/5

Google

Having left my apartment in the capable hands of Hamptons simply meant that i had piece of mind and my property rented sooner than later. They are simply the epitome of efficiency and professionalism. Thank you Jonathan and Daniel !

Philio · 27 October 2019

★★★★★ 5/5

Google

Mario Martinez is a safe pair of hands for any landlord. I have no hesitation in recommending him and the team at Tower Bridge

Mino · 26 October 2022

★★★★★ 1/5

Trustpilot

Dismal property management

Dismal property management. I raised a significant issue with regards to mould and dampness on the first day of our tenancy, which was completely disregarded. 6 months into our tenancy and still no progress on the matter. Both our landlord and agent have hidden behind blank excuses such as costs of repair being excessive, making use of multiple free contractor surveys to asses the significance of the matter instead of hiring a contractor to fix the issues (would expect this to at least be the case after a 3rd contractor visit), the flat block etc etc. From our initial agent misrepresenting the property (I.e telling us the affected room is non accessible during our viewing), to our inventory check agent simply handing us the keys / inventory checklist and telling us to deal with this individually and not performing a step through of the property with us to allow us to challenge the state of the property and note any issues upfront, all I can say is that incompetence is the theme with Hamptons. We are now in a position where we cannot reach a sensible agreement with our landlord to have the necessary maintenance / repairs acted and will need to spend our October and November seeking a new property. Honestly the most disrespectful agents, no knowledge on housing laws, and zero clientele service. To add to this, things like professional cleans were not performed prior to our move in and we could barely get in contact with our agent ahead of the scheduled move in date to pay the relevant fees and avoid unnecessary stress.I think the most intriguing part of our experience is that both Hamptons maintenance survey team and separate contractors agreed that the property was not in a habitable condition due to the significant level of mould and dampness identified in the property. This is also not the only on going issue with our property, but the most significant (other issues included a mould and leaky bathroom roof on the verge of collapse, blinds still to be correctly fitted as a pre tenancy check, removal of fittings as agreed, professional clean, etc). In summary, a terrible experience and have ensured that we do not select Hamptons as a future letting agent.

Tenant · 2 October 2021

★★★★★ 1/5

Trustpilot

Disappointing

Hamptons paid more attention to meeting the buyers demands rather than to the seller (me) who was paying them! Seem more focused on getting a 'sale' just to meet in-house targets rather than the best price for the seller. Based on my experience I would avoid agents who are part of a large chain and opt, instead, for a smaller agent offering more flexibility and attention.

Edward · 16 May 2023

★★★★★ 5/5

Trustpilot

Honey Starling at Hamptons Teddington…

Honey Starling at Hamptons Teddington was professional, patient and helpful. Buying a house is a stressful experience, but she was a calm centre to whole thing that made it a lot more manageable. She knows her stuff and if she says she has a house that she feels will suit you ... go and have a look.

Andrew · 14 September 2022