Trusted Agent profile · Southwark
★★★★★
1,633 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ
Part of Hamptons, see every office.
Hamptons's office in Southwark, at 41 Shad Thames, is rated 4.3 out of 5 across 1,633 reviews on two platforms, including 219 Google reviews rated 4.8.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleThey’ve been very patient and helpful throughout the whole process, always taking the time to answer my questions and make sure everything was clear.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleBy far the best agents we have used and will continue to use. Daniel and the team are with us every step of the way ensuring we find what want when we need it. Would highly recommend.
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Daniel and the team! We take great pride in our people and look forward to sharing your review with the whole team, thank you again.
1/5
TrustpilotBeen threatened by an agent
HiI had no choice but seek legal advice from Martin solicitors because of the treatment I received From Iulea Pennell from Hamptons. I moved in the property in 6th of January. My partner has suddenly very young passed away. After the big shock stress anxiety pain and depression, I still was encouraged and emailed Julia Pennell to ask to release me from the flat since I’ll no longer be able to pay the rent there. Julea Pennell came to my flat and told me if they find a tenant I have to leave the flat immediately which I agreed, I also had a witness with me on the day tanks God.When I moved out on the 1st of March I let Pennel know, she accepted and after they done the reference she sends me an email that I have to pay the rent until beginning of May Plus keeping my deposit which in the end I did agree to keep my deposit but I NEVER agreed to pay for further rent, otherwise I would’ve stayed in the property until May makes sense.She refuses to give me the end date when I actually moved out from the flatShe called me and threatening me over the phone, and when I said to her how hard for me is already losing my partner, she replied : I don’t care and that’s your problemSeriously ?On top of this before I moved in, Rupert Woodley have guaranteed me 100% that the leak on the wall will be repaired before I moved in. I moved in and Nothing was repaired on top of that, toilet seat was broken. The cleaning was not done there was grease leaking on the cabinets in the kitchen and dust everywhereMelissa apologise and said they will make sure they will repair the leak as soon as possible. I’ve been emailing constantly to have the repair done after weeks, they sent a Plumber, Who Removed The plastic on the wall and expose electric wires from the wall they were sticking out so if you pass on the hallway, you’ll touch them which is absolutely dangerous. I Complained, but there was nothing done about that. I also fall off in the hallway and hurt my elbow because there was so much leak that was coming from the roof through the wall and on the floorsJulia Pennel Refuses to give me The correct end of tenancy when I actually moved out of the flat and added 2 additional months plus keeping my deposit. Because of the more stress she added to my situation already I have even worse Panic attacks and anxiety all because of Julia Pennel. Someone hire up needs to get in touch with me and with Julia Pennel needs taken further actions and apologize for how bad I was treated
5/5
TrustpilotThoroughly recommended.
We are highly delighted with the selling experience we have had with Hamptons in Godalming. We were selling for the first time in 40 years and felt well supported and advised throughout. Communication was excellent. Our agent, always highly professional, went above and beyond his remit resulting in us successfully selling and therefore being able to buy our special new home. We are very grateful to him for all all his hard work. We found all the members of staff we had dealings with excellent. We have no hesitation in recommending Hamptons in Godalming.
Thank you for leaving us a review, it is wonderful to receive such wonderful feedback about the team in Godalming, we look forward to sharing this with them.
5/5
TrustpilotThank you to Jennifer and the team
Thank you to Jennifer and the team! We had a recent minor maintenance issue and they had it sorted really quickly and no questions asked. Have been very professional throughout our lease overall.
1/5
TrustpilotDisappointed landlord
Having recently received our fully managed property back from a 2 year let, I write this as a disappointed landlord. Amongst several issues, a dispute over damage to a fridge has caused unbelievable stress as the agent will not accept there was a difference between the photographs of what was handed over on move in day and what was returned on move out day. The photos from the agent-arranged final inventory show the damage, a deep gouge ¾ of the way across the front of the fridge, which was not there on move in day (also in a Hampton's arranged inventory)Our house was cleaned by a Hampton’s recommended cleaner and left in a poor state, dirty oven, dirty floors, cobwebs. Don’t waste your money. Much of this might have been alleviated if Hamptons had handed the house directly over to the landlord at the end of the tenancy and walked through with us so that we could discuss issues; as they do with the tenant. Instead, we are left fighting for compensation because they didn’t believe what was found. I strongly would not recommend the fully managed service as the landlord’s interests are not served. Coupled with a part-time, newly appointed property manager who is difficult to contact and did not return calls this was a thoroughly unsatisfactory system. No wonder the parties involved are incredibly frustrated and fed up.
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
5/5
TrustpilotFeedback - Hamptons Godalming
Feedback based on Hamptons Godalming branch. Jake and Jason were fabulous throughout our house sale. Professional, organized, responsive... we got timely feedback after each viewing, they provided advice at each stage, and were a pleasure to deal with. We ultimately had a very smooth transaction. Thank you to Hamptons Godalming!
1/5
TrustpilotHamptons Blackheath Village + Lettings Director - Stay clear. Absolutely appalling
Engaged Hamptons Blackheath Village to let our 6-bedroom house in Blackheath. Of all the agents, and based on prior experience, Hamptons' glossy brochures looked and communicated the most professional service. Sadly, far from it. From the word go, alarm bells started ringing: They don't feed back after viewings - let you ' the client - 'hang'; don't read emails, multiple Hamptons people involved, different replies from different staff - left hand doesn't know what right hand is doing, let themselves into your property with viewers without notification (woman alone in house hearing someone sticking key into front door keyhole while in shower... no agent/viewing expected or agreed...scary and wholly unacceptable. Once tenant found, more errors, getting the Tenancy Agreement (TA) to signature stage was a living nightmare, multiple people involved again, more left hand doesn't know what right hand is doing. Demands that tenants gain access to 'measure up' two days before TA signed.... rather than focusing on getting TA signed. Several complaints in process. Uncouth Regional Director gets involved to 'help' but makes the whole thing worse. Justifies errors and perpetuates comms problems and handling. Whole thing underscored by repeated (as in 15-20 times) requests for sensitivity of handling due to property owners' terminal illness. Hamptons showed themsleves wholly incapable of comprehending and showing sensitivity, judgment and respect for the situation. Gross incompetence and lack of professionalism, let alone empathy. Finally make a formal complaint to Customer Care. They ask Regional Director to handle - aka asked Boris Johnson to assess Boris Johnson's handling of the corona crisis. More evidence that Hamptons just don't have a grip of things. Came back a whitewash of course. Next: tenants in place and rent payment process agreed, included in TA and all working fine (tenants lovely and paying rent as agreed), Hamptons contact tenants and tell them they're in rent arrears ...... Upset us enough, now also upsetting our tenants.We refer to National Director of lettings. Long conversation. Back comes an email that talks to improving processes going forward but fails to show any redress of OUR problems, let alone offer any form of compensation or reduction in fees for this nightmare, instead a patronising suggestion that Hamptons may make a contribution to a charity on our behalf. How appalling. We make our own contributions to charity thank you very much. You make yours. Nothing to do with this case. We paid up full fees for whole year to free us from further dealings with Hamptons and notify them of wish to terminate the contract in view of the appalling handling and conduct and full fees paid up. Lawyer has confirmed we're in our right to exercise the termination clauses in contract with no further obligations or fees due to Hampton in view of the handling and conduct. 10 days later: zero reply. Just reported them to the Association of Residential Lettings Agents and The Property Ombudsman and notified them that we will go fully legal if they don't confirm termination of contract within 5 days. Let's see if that makes a difference . We have already deterred several neighbours from going anywhere near Hamptons in Blackheath Village. To all of you here: DON'T get taken in by their glossy brochures. It's all gloss. Not a surprise that 40% of reviews of Hamptons here are in 'bad' category. Wish I had checked before. You are now warned
Thank you for leaving us a review, customer service is very important to us and as previously discussed it is disappointing to have received your feedback and complaint. Your concerns have been addressed in line with our procedures laid out by The Property Ombudsman by several senior members of our business and we can now only apologise that a situation which led to such a good match of property and tenant has ended this way . We wish you the very best with future tenancies.
5/5
TrustpilotFrom the moment I walked in the door of…
From the moment I walked in the door of the Stratford-upon-Avon branch the service has been impeccable. Communication has been outstanding and prompt. I have moved over from Australia and this is my first time renting in the UK, both Jasmine and Matilda have been brilliant at answering all my questions and liaising between myself and the landlord, making the process as smooth as possible. I can only speak for the rental team, but I have no hesitation in recommending Hampton's SUA.
4/5
TrustpilotLetting a property can be problematical.
We own a rental property in Stratford upon Avon which has been managed by Hamptons for some time now. Letting a property can be problematical. Like many landlords we have had exemplary tenants but also, sadly, some horrible ones. However our experience with the staff in the Stratford office has been excellent and we have also been helped by a number of extremely responsive property managers over this period. Our latest property manager, Matilda Hall, is great. She keeps us informed and deals with property maintenance issues in a calm and efficient manner.Unfortunately we are less impressed with the Accounts Department and have had numerous concerns over recent years. very regrettable given the excellence of the staff who actually take care of the day to day problems.
5/5
TrustpilotHamptons Godalming - brilliant service
We could not be happier with our experience of using Hamptons in Godalming for the sale of our property. Jake, Ross, Pippa, Sue and Ellie were fantastic and kept us updated every step of the way. They handled our sale with professionalism and this showed in the results. We would thoroughly recommend Hamptons Godalming.
5/5
TrustpilotAmelia, Charlotte and Harriet
Amelia, Charlotte and Harriet were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful
Thank you for leaving us a review, customer service is very important to us and as such we are delighted to hear Amelia, Charlotte and Harriet had such a positive impact on your experience. In particular, it is wonderful to communication was to a high standard throughout, thank you again.
1/5
Trustpilotpromised to value my house without the…
Promised to value my house without the need to visit They were all over me like a bad rush prior to agreeing to valuation Requested plethora of details which was provided and hadn't heard from them since This kind of could not give a flying monkey attitude helps Estate Agents to continually gain the top place for being most respected and loved profession in the country successfully beating Double Glazing and Used Cars SALESMAN by a MILE. GREAT ACCOLADE FOR GIVING ITS MIDDLE FINGER TO THE CUSTOMER
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to investigate further. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotMya Miller
Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!
4/5
TrustpilotHamptons Services
Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.
5/5
TrustpilotGemma has been really responsive and…
Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.
1/5
TrustpilotTHE WORST MANAGEMENT!
THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotWhat a delight it is to have Patryk as…
What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.
1/5
TrustpilotHorrible experience with Hamptons
We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotTerrible experience as a tenant - AVOID
I lived in a flat managed by Hamptons in Canary Wharf for 1.5 years. It was a terrible experience and ultimately a big part of my decision to move flats was due to Hamptons. I arrived to the flat that was completely unclean and all the proposed changes, which I made a point to write into the rental contract, were not completed prior to my move in date. Repairs in the flat were ongoing for the first SIX months of my tenancy and required ongoing chasing the property manager in order to progress. If the ceiling of your flat has collapsed, they will tell you to wait 2-4 business days to get the repair authorised - this is the level of service you can expect. They are entirely on the side of the landlord and have little sense of responsibility and professionalism towards the tenants.I would not recommend anyone to use Hamptons in Canary Wharf.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotExcellent Rental Property Management Service
I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.
5/5
GoogleI would like to say a big thank you to Jonathan Isaac for always putting me in such nice places. He always works hard to make sure I get the best service possible whilst being professional and attentive.
Jonathan and the team always aim to provide to the highlest level of customer service and will be thrilled to read your review. We take customer feedback very seriously and appreciate you taking the time to provide us with a review, thank you.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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