Trusted Agent profile · Southwark
★★★★★
1,637 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ
Part of Hamptons, see every office.
Hamptons's office in Southwark, at 41 Shad Thames, is rated 4.3 out of 5 across 1,637 reviews on two platforms, including 219 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Rental Property Management Service
I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.
5/5
GoogleI would like to say a big thank you to Jonathan Isaac for always putting me in such nice places. He always works hard to make sure I get the best service possible whilst being professional and attentive.
Jonathan and the team always aim to provide to the highlest level of customer service and will be thrilled to read your review. We take customer feedback very seriously and appreciate you taking the time to provide us with a review, thank you.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHaving a house to sell in Stratford…
Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved
5/5
TrustpilotSold in Blackheath
We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.
5/5
TrustpilotGreat first year
Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service
5/5
TrustpilotHamptons
My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.
5/5
TrustpilotProperty Management
Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.
5/5
GoogleDaniel, you’re a superstar! You’ve turned a potentially stressful experience into an absolute pleasure. Hampton’s has a great product, but we all know it’s really about execution, and Daniel, you’re the best. Thank you so much Stewart
Thank you for taking the time to leave us a review! Daniel and the team in Tower Bridge are fantastic and it is great to see you were provided a 5* service! We will be sure to pass on your kind words to Daniel and the team. Thank you for choosing Hamptons!
5/5
GoogleI had great experience with Hamptons agency as I had my apartment for short renting period and Mr. James Issac was really professional amazing person and get me the apartment that really fit my need. He make the process much smoother and easier with signing the contract electronically and set the payment and handling the keys. highly recommended the agency for renting. Thank you
1/5
TrustpilotWithheld my deposit
Withheld my deposit. I left the place cleaner than I found it. Difficult and unprofessional in the checkout process. Shame as prior to that Jack and Julia were very helpful.
Thank you for your review. We are disappointed to hear your feedback and would like to assure you that we absolutely would never withhold a deposit if an agreement between Landlord and Tenant has been made. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further
5/5
TrustpilotWe have been renting through Hamptons…
We have been renting through Hamptons for a number of years. Mandy and the team always respond promptly and the few issues we have hand they have sorted. Excellent service to date.
5/5
TrustpilotExcellent Customer Service from Jocelyn Williams…
Jocelyn Williams has recently taken over the management of my property. I would definitely recommend Hamptons and in particular Jocelyn. She is consistently attentive to both landlord and tenant. I am very impressed with the speed of dealing with situations and actioning items that need addressing. Well done!
5/5
TrustpilotCan I just say how easy it is to deal…
Can I just say how easy it is to deal with Hamptons. As a company they are polite, professional, very friendly, and get the job done with absolutely no hassle at all. Rebecca Hitchman has been a pleasure to work with and I look forward to building that relationship on any/all future business.
1/5
TrustpilotRude, disrespectful and arrogant.
The sales agent is extremely rude, disrespectful and messes us around. We had kept several days free in order to have viewings, and in the last minute, they said the viewings will not happen. On top of that, they promised to show us properties, and last minute had additional requests on what we need to provide them with - for a simple viewing only !
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager, Melanie, Bristol area.
Melanie is an ace Property Manager. She is very efficient, kind and patient. She is a credit to her profession. I have used Hampton’s for 5 years and I would highly recommend them.
Thank you for leaving us a review, we look forward to sharing your feedback with Melanie and the team.
5/5
TrustpilotJust moved in to our first home
Just moved in to our first home, Hamptons were extremely helpful throughout the process and helped communicate very clearly. Would recommend, big thanks to Hamish/Owen and the team at Stratford Upon Avon branch.
5/5
TrustpilotExcellent support from Hamptons
Hamptons manage our apartment in Maidenhead.Our contact Douglas Booth is excellent. Selection of new tenants, the "check in", the visit reports and the day to day issues are dealt with professionally.
5/5
TrustpilotApril Keane Property Manager
April Keane Property Manager April Keane has been prompt and professional as my property manager since she took over from my previous property manager. I look forward to continuing this smooth business relationship.
5/5
TrustpilotHamptons letting service
I have been letting out my property with Hamptons using their fully managed service. I spend a lot of time abroad and have peace of mind that both, the house and the tenants are being cared for. Amelia, who is dealing with the maintenance issues is proactive, efficient and professional. She managed major works at the property in between lettings efficiently and has a keen eye for detail. The rest of the lettings team at Hamptons are all knowledgeable and good people to deal with. I highly recommend them to any landlords.
5/5
TrustpilotHighly recommend our local Hamptons
We have rented three substantial family homes through Hamptons, our first being in Marlow in 2009. We are moving again, thanks to the wonderful team at Hamptons who found us a lovely new rental (due to current landlord deciding to sell) and I wanted to take the time to thank the team at Hamptons for all the fantastic service we have had for years at our current rental.In particular, thank you to property manager, Mandy, who has been amazing and has the best executive function skills of anyone I have ever met. Mandy never failed to respond to me the same day if we had issues, always polite, interested, and thorough...just how Mandy juggles all these jobs for different properties with communicating with landlords, tenants, and contractors I will never know, but she does so effortlessly with professionalism and seems to thrive on it. All the Hamptons tradespeople Mandy hires are also all so very nice, accommodating and respectful about entering our home that I don’t mind at all them coming over, and they all sing Mandy's praises too. Having in the past rented with other real estate companies, as well rented owner-managed properties, when we had to look for another rental, we were actively looking for Hampton properties so we could stay with Hamptons and continue to have our rental managed by the amazing Mandy. Thank you also so much to Sonja and Maxine in rentals and Harleigh in accounts, who are all lovely and effortlessly and professionally manage the initial relationship between Landlord and tenant, with no request on either side too small or insignificant. What makes Sonja and Maxine in rentals stand out for us is, they understand that in the rental market, property is anything but bricks and mortar. For tenants, our rental property is our home, it’s the place we choose to invest in to live with our children and create life-time memories. For for landlords, their rental property is the, or one of the, most expensive assets they will own. Landlords also have a very diverse range of reasons for renting, for some it’s an investment, a cash cow for extra funds and they want to streamline the costs as much as possible, for others they are renting a treasured home for a period of time, and they want to be reassured that their home will be well maintained. Sonja and Maxine get all this, in fact I think they are the only real estate agents who we have rented with who do get this. Sonja, Maxine and Mandy all understand and respect these different perspectives and realise that one size does not fit all in the rental market; in this day and age of social media anyone can post details on Rightmove and help with signing the right legal contracts, but it’s the grey and unwritten bits in between that help make sure a rental relationship between the landlord and the tenant goes well. And it is this grey and unwritten area, mostly focused on good relationship building, where Hamptons excels the most.This continual relationship building is so important because with any business relationship, if all parties are happy than there is more give and take on all sides. Having been a landlord ourselves, I almost don't get why some real estate agents don't understand this...a happy tenant means a better outcome for their client, the landlord. Just one week of an empty rental property can make a huge difference to rental income, Hamptons builds positive relationships with both landlords and tenants so they have a database of happy tenants they know to be good tenants who they can draw upon and fill vacancies quickly. A happy tenant is also more likely to take better care of a property and they are also more likely to stay longer meaning the landlord will not have to readvertise their rental as often.So, from one happy tenant who are long-term regular renters, we could not recommend Hamptons and our local team highly enough.
5/5
TrustpilotFeedback on Gemma Ward as property manager
Gemma Ward is an extremely efficient property manager, always responding promptly to my requests / instructions and dealing with contractors effectively with a great deal of patience and perseverence. I wish she had always been my property manager for my flat.
5/5
TrustpilotHamptons have been a great ageny
Hamptons have been a great ageny to rent with. Anca Ciobanu is very promt with ensuring our request are dealt with. We have had no issues and appreciate their professionalism
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Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
