Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience as first time renters!
Had an excellent experience with Gareth James Property. With being first time renters, everything seemed very daunting at the start but Robyn in particular was very helpful and guided us through each stage of the process. Would highly recommend Gareth James - very professional, efficient with excellent communication!
Jane · 14 December 2025
Agent replied · 24 June 2026
Thank you so much for your kind review, and please accept our apologies for the delayed response.
We’re delighted to hear that your first renting experience with us was such a positive one. Moving into a first rental can understandably feel daunting, so it’s wonderful to know that Robyn was able to guide you through each stage and make the process clearer and more comfortable for you.
We really appreciate your recommendation and your lovely comments about our professionalism, efficiency, and communication. We’ll be sure to pass your feedback on to Robyn, who will be thrilled to hear it.
Kind regards,
The Gareth James Team
★★★★★ 5/5
GoogleRobyn guided us through the renting process amazingly, and we always know she's there if we ever need anything answering. She treats us as an equal and is super empathetic which is so refreshing when it comes to living somewhere new. I couldn't imagine anyone better to support us!!
Serena · 16 November 2025
Agent replied · 11 October 2026
Thank you so much for your kind review.
We’re really pleased to hear that Robyn has been able to support you so well throughout your renting journey. It’s great to know she’s made the process feel straightforward and reassuring, and that her empathetic, respectful approach has made such a positive difference as you settle into a new home.
We truly appreciate your lovely feedback and will make sure Robyn sees your comments. Please don’t hesitate to reach out if you ever need anything.
Warm regards,
Gareth James Team
★★★★★ 5/5
GoogleOfficers are really professional.
Sophie communicated very well and promptly, and made the process easy.
EliDaley · 11 August 2026
Agent replied · 11 October 2026
Thank you for your lovely review! We're delighted to hear that you found our team professional and that Sophie’s communication helped make the process easy and straightforward. Providing prompt updates and support is something we really value, so it’s wonderful to know this made a positive difference.
We’ll be sure to share your kind words with Sophie, she’ll be thrilled. Thank you again for your feedback and for choosing GarethJames!
★★★★★ 1/5
TrustpilotBEWARE
BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible! There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with overcrowding, the naivety of first time renters new to London, taking large deposits without question as students have a 'bad reputation' so everyone will assume its because they've recked it. They then clearly use the deposits to fund more properties and maximise income over quality of how these tenants are living. Where do I start with our rental... On looking round the potential rental, Gareth James are all smiles and promises of how great of landlords they are and how they're 'not like the bad guys', when infant they're much much worse. Once that contract is signed, expect pretty much 0 contact from them unless its a reminder every month before your rent is due, that without doubt will send on the dot. When trying to report serious issues over the year tenancy, every single time you call you're passed from person to person, with no one able to resolve anything. On occasions the staff even laugh to each other in the background while you're explaining the issue. Our boiler was broken for 4 MONTHS over Christmas, not at all the time period you want to be having an ice cold shower before work. On calling over 5 times and emailing numerous occasions, I had to resort to calling the council, who dealt with the issue within 5 days. The house was completely infested with mice and in the worst condition Ive personally ever had to live in. Theres no living rooms in a lot of Gareth James properties as they prioritise getting more people and more money over the tenants actual wellbeing. The whole house was covered in severe mould that was giving us all breathing difficulties. The stove was broken on the day we moved in, and we were informed instead of it being fixed we should just use a lighter!! Gareth James had the audacity at the end of the tenancy, after all the problems we occurred and having to contact the council numerous times as they wouldn't fix a thing, to then try and take the whole deposit. I've made a short video of clips of the property's condition at the START of the tenancy, to show how horrendous It is that they wanted to take our £3000 Deposit at the end for a CLEANING FEE!!. There was a lot more charges to the deposit on leaving that mysteriously all disappeared when we sent Gareth James all the evidence we had on them. For example an £10 Ikea shelf, that we thankfully have a video of falling off the wall with a mear touch. This shelf was so badly put up it fell off the wall, and we actually thankfully had video evidence. Gareth James being the money grabbing scammers they are, tried to charge us £150! for that tiny Ikea £10 basic shelf. They also insisted we paid for new carpets throughout the building costing upwards of £800!!! I know for a fact there are students already moved into that property so I only assume that money would have been pocketed as those carpets hadn't been changed for 20 years!! My biggest advice, would be to take a video of the whole property on arrival, as god forbid you end up having them as your landlords, they will try and take as much of the deposit at the end as they can, for things that were there on your arrival. They're complete scammers and thankfully we got the majority of the money back after going through a very lengthy process to do so, one Gareth James hopes you won't have time to do. After a year living in this nightmare house, that damaged my health and my mental wellbeing I am now renting through a much better company in an amazing house in Peckham. There are much better landlords around Peckham so please don't feel you have to accept going with someone as awful as Gareth James, you will regret it after the contract is signed and you can't get away. Here is the video we had to send to the Deposit company to show the condition, Gareth James supposedly 'amazing house' was in at the start. https://www. youtube .com/watch?v=u3abiYThAz8
Georgia · 5 September 2019
Agent replied · 22 October 2024
Hello Georgia. Firstly, thank you for your email, we appreciate all feedback, and it’s great to hear that you are happy in your new home. However, we are very disappointed and surprised by your review as we are focused on delivering an excellent service to all our tenants and landlords, reflected In our 8.9 Trustpilot score and British Property Gold Award. We would very much welcome the opportunity to discuss what we didn’t get right for you. Unfortunately the link you sent that would allow us to identify the property and respond more fully isn’t valid. More significantly, we have no recent (last 12 months) move outs of tenants with your name and these sort of problems in fully managed properties on record. Therefore it is very difficult to comment on some of the particular issues you raised. That said, after such a negative critique, I would like to make a number of observations and clarifications for anyone reading this. • All properties that Gareth James Property let, whether fully managed or let only, have to be compliant with all legislation e,g, gas safety, EIPC, or properties of high multiple occupany (HMOs). Proof is demanded of this. • Gareth James Property Ltd is not a landlord of any property. The Agency works with both landlords and tenants, depending on the service required, on finding and /or managing properties. We use an industry leading application, Fixed Flow, where tenants can log calls 24/7 with numbers provided for emergencies, such as gas leaks. • All properties are available to view, before any tenant agrees to take them on. • Neither the landlord or Gareth James Property retain or have any access to the security deposit. Legally, the deposit has to be passed to a Government Approved Agency, such as the TDS. Should there be any dispute between landlord and tenants regarding deposit deductions, the inventory reports and any supporting documentation from landlord and tenants are referred to and ruled on by the TDS. Gareth James Property nor the landlord have any control over how the TDS make their decision, but we always abide by this ruling and recommend that all interested parties also adhere to it. If either landlord or tenant are not happy with the TDS decision, they both have the right to take this further through the law courts. • Gareth James Property can find no record of any council involvement regarding rodent infestation in any properties that we manage. If a tenant logs a call regarding rodents it is recommended that they initially try to ameliorate the issue and then contractors will be engaged. This may require more than one visit, depending on the scale of the issue. • If any of the heating appliances in a fully managed property have issues, Gareth James Property will arrange for engineers to go and fix/replace as necessary. Some issues can be more difficult to diagnose and may take several visits to fix or await different parts. Gareth James Property understands this inconveniences tenants and aims is to facilitate repairs as quickly as possible. • Legislation and procedure aside, our dedicated Property Management team work hard, every day (including Sundays) to ensure that all our clients (both landlords and tenants) are treated with respect and empathy. Please see some of their 5 star reviews here https://uk.trustpilot.com/review/garethjames.com?utm_medium=trustbox&utm_source=TrustBoxBasic&utm_campaign=freeMany thanks,Zohra Huda - Marketing Manager, Gareth James Property.
★★★★★ 5/5
TrustpilotSmooth & proactive
The whole process ran smoothly, they were good at being proactive and helping with chasing when needed. Comms happened via WhatsApp making it easy to keep in touch and keep updated. Friendly comms and good management throughout.
Sie · 12 October 2026
★★★★★ 5/5
TrustpilotWe have purchased through (twice) and…
Gareth James Property are fantastic! Definitely use them. We have purchased through (twice) and sold through (once) with Gareth’s James and cant rate them highly enough! They are a local, community brand and their knowledge and expertise of Peckham is second to none. All of the house exchanges have been more complicated than usual and the team ( Specifically: Michael and Nikki and preciously, Maxwell) handled it with patience and professionalism. We literally couldn’t have got to the end without you, we now have our dream home in Peckham and hopefully won’t need to move again! But if we did, we would 100% recommend you using Gareth James. Thank you team! All the best Kate , Rich and LC
Kate · 7 March 2019
Agent replied · 22 October 2024
Hi Kate - We are so pleased to hear how happy you were with our service and thrilled that you've come back to us time and time again. Michael and Nikki are exceptionally adept at handling and progressing tricky transactions and strive to make the process as stress-free as possible for the various parties. Wishing the best in your new dream home! Kind regards- Zohra Huda, Marketing Manager, Gareth James Property.
★★★★★ 5/5
TrustpilotI am a new tenant in a GJ managed…
I am a new tenant in a GJ managed property. The process was easy and the team in Peckham very helpful. Tomos was quick to respond and got me in for a viewing at very late notice. He gave a very fair and balanced assessment of the property and the agreement and worked hard to meet my desired time frame. Very easy and stress-free rental process.
James · 8 July 2022
Agent replied · 22 October 2024
Hi James, Thank you for taking the time to leave a review. We hope you are very happy in your new home. From all the team at Gareth James
★★★★★ 5/5
TrustpilotGreat Customer Service
Kash and Heidi at Gareth James property did a fantastic job of renovating my property, finding new tenants, reletting my property under very tight timescales and difficult circumstances. Kash was creative about suggestions to improve the property to make it more attractive to prospective tenants and successfully obtained new tenants at a time when demand for properties was low. They both implemented the renovation plan quickly and efficiently, effectively managing the builders and furnishing the property well and at a reasonable cost. Kash knew what he was doing, understood my requirements and gave me confidence that he would deliver. He did. Heidi was highly diligent about the check out process, replacement of furniture and fittings and ensured that the new tenants were happy and comfortable. She spent a lot of time getting things right. Thanks to a very competent and capable team!
William · 9 December 2018
Agent replied · 22 October 2024
Hello William - Thanks for your very positive review! We always hope to offer the best service out there and it's great to hear that we are achieving this. We also very much appreciate you taking the time to respond in such detail - feedback like yours helps us make sure we are meeting our clients' needs. Kind regards - Zohra Huda, Marketing Manager, Gareth James Property.
★★★★★ 5/5
TrustpilotThis is the first time we have used an agency and would happily recommend GJM
This is the first time we have used an agency to find tenants for our flat, we interviewed several and found Kash and his team at GJM Property to be very professional, straight talking and not afraid to tell us where we could improve the flat for viewings and where we didn't, as well as being realistic with the valuation. True to their word they were able to find the quality of tenant we had been searching for but unable to find ourselves. We would have no hesitation in recommending them to friends.
David · 28 November 2018
Agent replied · 22 October 2024
Hello David - Firstly thanks for taking the time to review our service, it's so helpful to get constructive client feedback. We are so pleased to hear we were able to meet your needs and that you would recommend us. Kind regards - Zohra Huda, Marketing, Gareth James Property.
★★★★★ 1/5
TrustpilotUnsolicited phone calls and incompetence
Gareth James have just rung me to ask how my property search is going - unsolicited and two months after they completely messed up 4 viewings on a house for myself and my friend. Two months ago, I travelled for over an hour to view one of their properties, only to be shown the wrong one. I came back to try to look at it again - though this time it was clear the tenant had not been informed that people were coming round. My friend arranged a viewing to see the property too - the first time Esta did not show up, so my friend went to Gareth James Queens Road branch - still no viewing - and when both my friend and I rang to confirm if her second attempt at viewing the property would go ahead, we were told the property had gone days ago. Esta was incredibly rude to me on the phone, saying she keeps all property details in her head and insisting that my friend doesn’t exist?! Bizarre. Now two months later, I get an unsolicited phone call from her asking how the property search is going! Avoid them at all costs - even by estate agents’ standards, they have no backbone.
Martha · 25 October 2018
Agent replied · 22 October 2024
Hi Martha, Thanks for your feedback and I’m sorry you feel that you didn’t experience our usually exemplary customer service. It certainly sounds as if there was some confusion over your viewing arrangements and I can only apologise for any inconvenience caused. All our lettings agents are mindful of the fact that our customers need to travel all over London (usually after work at rush hour) to viewings and all client details are entered into a central database so that the entire lettings team can access them. It seems that in this instance confusion arose over which of 2 available properties in a building you wanted to see and the fact that we were not provided with contact details for your friend. I hope this goes some way to explain the events. Perhaps it would have been useful to express your concerns back in June so that we could have resolved the issue more to your satisfaction? Esther, in particular, has received only positive reviews in her 3 years with Gareth James.Many thanks, Zohra Huda, Head of Marketing
★★★★★ 5/5
GoogleRobyn at Gareth James was absolutely fantastic throughout the letting process - super communication and provided amazing help with contracts, move in etc. would highly recommend!
Olivia · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind review.
We’re delighted to hear that Robyn provided such fantastic support throughout your letting process. It’s great to know her communication and help with contracts and your move-in made everything run smoothly.
We really appreciate your recommendation and wish you all the best in your new home.
Warm regards,
Gareth James Team
★★★★★ 1/5
GoogleI retracted my earlier positive review following recent events. Am a landlord and had paid for the check in and out service to take place. The tenant was moving out on a set date and when I emailed repeatedly to find out when I would be receiving a copy of the inventory I was informed it hadn’t taken place as the tenant was moving out on a Saturday (!) and due to the fact that I UNKNOWINGLY then moved in on Sunday the deposit scheme is now nul and void and I have no chance of claiming on any repairs needed. No apology, no explanation, it was however implied that i should known that a tenant moving on a weekend would mean they aren’t subject to inventory reports. How would I possibly know this? Landlords stump the charges we don’t make the arrangements. They were quite happy to receive my % monthly for a year however not willing to show me any decency at the end of the contract. I am renting my flat again, and I was using this time to make a decision, obviously it goes without saying they have lost my business. Be warned, Tomos is great at listing your property, but as soon as the letting management team get involved it’s downhill.
Merle · 25 October 2023
★★★★★ 5/5
GoogleExcellent service from Robyn - super responsive, professional, and knowledgeable.
Léo · 11 August 2026
Agent replied · 11 October 2026
Thank you for your fantastic review! We're delighted to hear that you received excellent service from Robyn. Her professionalism, knowledge, and responsiveness are qualities we really value, and we're so pleased that she was able to provide such a positive experience.
We'll be sure to share your kind words with Robyn, she'll be thrilled to hear your feedback. Thank you again for taking the time to leave a review, and we really appreciate your support.
★★★★★ 5/5
TrustpilotReally helfpul
Our experience has been great so far. Robyn and the team have been really helpful in finding us a property, answering any queries we may have and being really attentive. Thank you !
Sophie · 2 July 2024
Agent replied · 27 July 2025
Hi Sophie,
Thank you for your review. Much appreciated.
Thanks again from all the team at Gareth James Property
★★★★★ 5/5
GoogleLive above them, great property managers and Sophie always takes my packages!
Sebastian · 11 July 2026
Agent replied · 11 October 2026
Thank you for your lovely review.
We're really pleased to hear that you've had a positive experience living in one of our managed properties and that our team has been helpful to you. We’ll also make sure Sophie hears your kind mention, she’ll be delighted!
We really appreciate you taking the time to share your feedback.
Kind regards,
The Gareth James Team
★★★★★ 5/5
GoogleZoltan responded quickly when we had an issue on a Friday afternoon, he was helpful and constructive and the matter was resolved so that we could still enjoy the weekend.
Alison · 4 October 2026
★★★★★ 5/5
GoogleIt's not often that you find a good estate agent, but Gary, the lettings manager at Gareth James is very professional, knowledgeable and efficient. I can happily recommend Gareth James to other landlords looking for someone to manage their properties.
Karim · 16 November 2025
Agent replied · 11 October 2026
Thank you for your kind review and recommendation.
We’re really pleased to hear your positive feedback about Gary and the lettings team at Gareth James. Gary takes great pride in providing a professional, knowledgeable, and efficient service, so it’s fantastic to know this has come through in your experience.
We truly appreciate your trust in us as a landlord and your recommendation to others. Please don’t hesitate to reach out if we can assist you further in managing your properties.
Warm regards,
Gareth James Team
★★★★★ 5/5
TrustpilotExemplary is the word for it
My connection with Gareth James is of twelve years duration, and counting. They have been involved in the letting, management and now sale of a property. In all aspects of my engagement with them they have been exemplary, combining a quiet, assured professionalism with a warming human touch.
Like at least some others, I suspect, I am an accidental landlord, with but two properties and, certainly in the early stages, a novice in property matters. And here I can’t praise them enough. All of those I’ve dealt with, across the range of GJM’s services, invidious to pick out names, but they know who they are, have been problem-solvers, navigating through and around difficulties to positive conclusions. Can’t get better than that, really. Power-on GJM!
Bernard · 26 May 2024
Agent replied · 28 May 2026
Hi Bernard,
Thank you for taking your time to leave such a lovely review and for being such a long standing customer.
Many thanks from all the team at Garth James Property.
★★★★★ 5/5
TrustpilotNothing but a positive experience with…
Nothing but a positive experience with Gareth James Queens Road and Gareth James Nunhead. They are always attentive and quick to respond to any issues with our rented property. We had had a bad experience with a different letting agent in the past so it was so refreshing to find someone who actually cares! Massive thanks to Aaron specifically for always having our back.
Sandra · 13 May 2021
Agent replied · 22 October 2024
Many thanks for the 5★ feedback, Sandra!We are so glad you had a great experience with us, in particular when dealing with our Property Manager, Aaron.All feedback is appreciated and passed onto our team.Any further assistance, please give us a ring on 0207 732 4330 or drop us an email via Marketing@GarethJames.comKind regards,Eunice Suitor-GrantMarketing ManagerProperty Sales & Lettings AdministratorGareth James Property
★★★★★ 5/5
TrustpilotZoltan in the management department is…
Zoltan in the management department is very helpful and quickly resolved an issue that arose on a Friday afternoon, just the kind of help we needed at the time.
Alison · 28 September 2026
★★★★★ 5/5
TrustpilotGareth James- great letting agents
We used Gareth James as our letting agents. The team (especially Tomos) has been extremely helpful with getting our properties ready to let and professional in their organisation and management of the property. We would recommend them as letting agents.
Thilini · 30 October 2023
Agent replied · 22 October 2024
Hi Thilini,
Thank you for taking your time to leave a review. Glad that you are happy. If you have any questions please do not hesitate to contact us.
Thanks again from all the team at Gareth James Property
★★★★★ 5/5
TrustpilotGreat Lettings team
I dealt with Tomos in lettings and we worked together following his advice to get the property ready for a tenant. He gave good advice on the market conditions as well as practical advice. His tartan found a tenant within 2 days of marketing and achieved over asking.
Caroline · 22 February 2023
Agent replied · 22 October 2024
Hi Caroline,
Thank you so much so taking your time to leave a review. Glad we could be of assistance.
Best wishes from all the team at Gareth James
★★★★★ 5/5
TrustpilotThank you!
Our experience with Gareth Jones was fantastic. After unexpectedly having to come onto the rental market we were a bit worried, but everything went smoothly and Tomos kept us in the loop at all times and was efficient, friendly and professional. We're really happy in our new place.
Nico · 10 February 2023
Agent replied · 22 October 2024
Hi Nico and Kate, Thank you for review and we are so glad you are happy in your new home.From all the team at Gareth James Property
★★★★★ 5/5
TrustpilotEverything was great from the lovely…
Everything was great from the lovely Stephanie who showed us round, Tom who dealt with our rental offer and liaised with the landlord and Alexandra who sorted our paperwork. The team at Gareth James made everything about our move smooth and straightforward so thank you!
Alex · 12 May 2023
Agent replied · 22 October 2024
Hi Alex,
Thank you for taking your time to leave a review. We will pass on your thanks to Steph, Alex and Tom. Glad you have been happy.
Many thanks from all the team at Gareth James
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