Gareth James Peckham Rye, London reviews in Southwark

★★★★★ 5/5

Google

Kash is brilliant. He's friendly, efficient and always personable. He's been brilliant at dealing with all our enquiries - constantly getting back by return. We trust him implicitly - he understood our request and found tenants to match that. We're currently dealing with other agents in a different part of the country and our experience is sadly nothing like this! Kash brings hope to the connotations that come along with 'Estate Agent' and is nothing of the sort - he does his job with care, with a human touch and with efficiency. Would highly recommend.

Nicky · 26 October 2019

★★★★★ 5/5

Google

Amazing Purchase and Selling Experience!! My husband and I have bought from Gareth James in 2016 a tricky property we later sold in 2019 to purchase a house (also from them to keep it nice and neat) just last month (Feb 2019) tricky buyer (our side) amazing vendors (us and who we were buying off )and through it all AMAZING support and expertise from Nikki and Michael - they are patient, strategic and knowledgeable. There is only one agency to buy from and it's Gareth James. K and Rich and Lily Coco our daughter (cant' seem to get my detox distillery branding off but if you want to have an infra red sauna in Peckham look us up!) . Gareth James and this team have such a great local knowledge and experience, why would you go anywhere else. Viva la Peckham Viva Gareth James thank you Nikki and Michael (and Maxwell earlier on) xx

The · 26 October 2019

★★★★★ 5/5

Trustpilot

Had a great experience with Gareth…

Had a great experience with Gareth James. Both Kash and Tomas were incredibly helpful and efficient and got us into a great one bed rental in Peckham within a week of us making an offer. Refreshing to work with such a great competent estate agent. Would recommend.

Tom · 10 May 2019

★★★★★ 5/5

Google

Very helpful throughout. Nice responsive team. Highly reccommend.

Gideon · 11 September 2026

★★★★★ 5/5

Google

Good experience, our agent, Rebecca was always communicative and helpful in moving our house purchase forward.

Elliot · 29 November 2023

★★★★★ 5/5

Trustpilot

Excellent & efficient rental service from Kash

We put our property up for rent with Kash and had an excellent service. We received multiple offers on the first day of viewings and had tenants move in within a week. Emails were answered very quickly and they organised everything for us including cleaning, gas safety check and inventory check in the space of a few days. We are really impressed with how easy they made everything for us and wouldn't hesitate to recommend them.

L · 23 November 2018

★★★★★ 5/5

Trustpilot

Genuinely a really good experience

Genuinely a really good experience, Tomos Lloyd was extremely helpful with what would have otherwise been a difficult move because of being let down by other agencies, would recommend

Sam · 2 August 2022

★★★★★ 5/5

Trustpilot

A very professional

A very professional, friendly and helpful purchasing process. Great communication updates. Would definitely use this company again in the future

HALEY · 23 August 2025

★★★★★ 5/5

Trustpilot

Went above and beyond!

Had a really great experience with Gareth James. Tom and the team went out of their way to help me out, even after I ended up not renting with them after all.

Lauren · 10 December 2021

★★★★★ 5/5

Trustpilot

Had a great experience with Gareth…

Had a great experience with Gareth James.

Consumer · 4 December 2025

★★★★★ 5/5

Google

From the first meeting, Tomos gave helpful practical advice as well as a strong grasp of the local rental market knowledge. He was realistic in his market appraisal and we worked together to get the property in good order. He and his team found tenants within 2 days at over asking. They were efficient and professional at all times.

Caroline · 25 October 2023

★★★★★ 5/5

Trustpilot

Mark at Gareth James has been wonderful from start to finish.

Mark at Gareth James has been wonderful from start to finish - he found us the perfect flat at the perfect price and has stuck with us throughout the whole process - making the path smooth and never giving up whatever the difficulties. He has been skilled and professional, and a calm, friendly and soothing presence throughout. Thank you Mark - you made it happen! And I can't recommend you highly enough,

Frances · 17 September 2018

★★★★★ 5/5

Trustpilot

Alexandra has been fantastic

Alexandra has been fantastic. Very friendly, efficient and flexible.

Georgina · 29 November 2023

★★★★★ 5/5

Google

We recently rented a property from Gareth James. Tom helped us throughout the process, and has been excellent to deal with. He was able to accommodate a last-minute viewing on a Friday evening, and from that point on has been super responsive and helpful in getting everything sorted. Overall a great experience. Thanks Tom!

Alex · 25 October 2022

★★★★★ 5/5

Trustpilot

Nikki is an absolute pro

Nikki is an absolute pro; friendly, direct and easy to deal with.

Alex · 14 August 2023

★★★★★ 1/5

Trustpilot

Students beware

Thanks for the reply (below). It is, in common with your other communications, barely coherent and only 5 months overdue! I don't know why you can't just try and improve your service rather than seeking to justify your grasping, impersonal business practice. I am leaving you a star on here, but I'm not sure you merit it. Honestly! These are young people who have it hard enough without your nonsense. Just be kinder.My son and his friends had a similar experience to many of the reviewers here. Gareth James were at least consistent in their very slow responses to any questions asked of them. I dropped my son off in their new student home and noticed that the front garden had boxes and bins full of rubbish in it. I advised them to take photos of the property in case and sure enough when it came to the time to recoup the deposit, they were billed over £100 to clean the garden. Similarly they were asked for £60 to replace a bulb. When you consider that over the year, the landlady had almost £40k from my son and her friends, this seemed rather insensitive, particularly during such difficult times for students. I tried to communicate with Gareth James to air my concerns but was routinely ignored and had to email every person in the company just to open up a line of communication. I will be complaining to the University and advising that this lettings agency are scrutinised and vetted and that students are forewarned. They are clearly very keen on cultivating the student market as unfortunately they are easy prey. So. My advice as a more experienced and less easily intimidated person would be to avoid dealing with this agency who seem to spend more time making excuses and avoiding issues than doing the job they profess to love.

Ian · 19 January 2021

★★★★★ 1/5

Trustpilot

Review of your review

Review of your review. Replied to our review almost four months late with incorrect information. Our TDS was claimed months ago. You sent someone in July 2019 for a quotation to replace all carpets yet didn't get round to having the work done until we moved out in 2020. You brought countless strangers into our house without masks for viewings, without warning. An agent walked into my room with a group of people without knocking whilst I was in bed! Adding this simply because it's funny and a great example of the service you can expect from Gareth James.

Pissoffgarethjames · 19 January 2021

★★★★★ 1/5

Trustpilot

Mattress from HELL! I’m in crippling pain

Was provided a mattress by them in such dire condition that it hurts my back and neck every night. I complained about this many times, but nothing was done. I had surgery on my neck due to a medical condition, and in the months after my recovery, they have still not replaced it. I am still in so much pain. Please replace it I still have 4 months of my tenancy left.Update: They tried to bribe me with with wine to remove the review and called me daily to ask me to remove it! Don’t believe all the good reviews you see, they probably make a lot of people take them down!

Tansy · 28 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Tom and his…

Excellent service from Tom and his team. Thank you

Ann · 22 September 2023

★★★★★ 5/5

Google

I was very happy with Gareth James, especially compared with other agencies I worked with in my home search. I always felt they were polite and helpful with the process and Rebecca especially worked hard to get the completion over the line and kept me regularly updated.

M · 23 April 2024

★★★★★ 5/5

Trustpilot

Incredibly easy and smooth experience

Incredibly easy and smooth experience. Local to Peckham and good knowledge of properties in the area. Turn around of 2 weeks from seeing the flat to being moved out. Kash was brilliant, can’t thank him enough.

Alex · 21 December 2018

★★★★★ 1/5

Trustpilot

Good expectation, Big let down in the end

- My property was let on an assured shorthold agreement by Gareth James and the agreement which wasnt worth the paper it was written on as the tenants broke it 6 months in without agreeing a surrender.- I was informed by the agent one of the tenants had lost his job and both wanted to leave the flat at the end of the week, only to find out when I asked for proof he had not lost his job but that wished to move out regardless. The agents did not get factual information from the tenants and only did so when I suggested getting an official letter from the tenants employer. The agent then confirmed the tenant had indeed forged a job termination letter, the tenants moved out netherless. - The management service is a joke as they allowed the tenants to vacate the flat without ensuring my keys were collected. I had to pay a locksmith to change the lock as the Gareth James distanced themselves from me by ignoring my multiple email request to get my keys back.- Rather than taking the tenants to court for breach of the tenancy, I agreed to the tenants proposal to release the tenancy deposit to me, and for the tenant to release the agreed one month rent. Gareth James had the authority as a member of TDS to submit a proposal to release the deposit but they refused and ignored my many emails requesting this. I would also leave numerous for Cameron the Sales and Letting Manager to respond but he did not respond. - When the TDS finally released the deposit to me via Gareth James, the estate agent had the audacity to take over 200.00 from the deposit which was agreed with the tenants be returned to me.- This is the worst estate agent in peckham as they basically wash their hands with you if a tenant moves out before the tenancy ends, or if you no longer are using them to relet the property. They are not bothered even to get your keys back when managing a property.- The reference agency which gareth james use are not accurate, a false reference was given to me.- The estate agents advised both tenants had permanent jobs and this was shown on job references at the beginning of the tenancy but I came to realise both were contracting and one tenants profession was different to the job evidence information that was given to me initially.- The sales manager (Cameron Cummings & Tomos Lloyd) see you as a moneybag and doesn’t care about the basic concept of providing a good service to ensure repeat business. - The experience I have had with this agent has been poor I have been passed from person to person, in fact I feel I have been robbed blind by them, I basically have not got what I paid for. They source unreliable, uncertain tenants, I would not use again or recommend gareth james to my worst enemy

Nevana · 19 July 2020

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience! Would not recommend! I was a tenant at one of the (overpriced) properties managed by Gareth James 3 years ago and it's been my worst renting experience since I came to London. They do not care about their tenants, only about making profit and satisfying the landlord. Extremely poor communication and rude members of staff. It was almost impossible to communicate anything to them and it seemed as if they just didn't care about our well-being and the state of the house (so watch out if you're a landlord too). For example, when we first moved in, some of the furniture in the house was absolutely awful and basically falling apart. My questions about this were ignored for a while and when I got tired of asking for replacement and got my own items, they refused to remove the old ones and said I'd have to pay a massive fine if I was to throw them out. It took a meeting with an extremely condescending member of the property management team to agree on a compromise, however, all of this could have been avoided if the property manager made effort to communicate with us, the tenants. It would take them weeks to fix some of the issues we had and some of the other ones were not fixed over our whole tenancy (we spent a year with a broken extractor fan in the kitchen). The house was also poorly isolated and extremely humid which resulted in a large amount of my housemate's clothes getting mouldy beyond salvation. At the end of the tenancy at first they didn't return our deposit and were ignoring our questions about this issue. It took an email to the owner of the company and the management staff from the head office to finally get our deposit back. It's more of a scam than a letting agency. And if you want to move in into one of their properties I strongly discourage it.

Maciej · 17 July 2020

★★★★★ 5/5

Trustpilot

Esther was a superb agent

It wasn’t easy finding a property but when I called Gareth James, Esther was so helpful and was superb in finding us our first rental home. Esther was always available & was very patient with us (we always had loads of questions).Esther was a delightful agent to work with & we’ve learnt that’s not common. We strongly recommend contacting Esther for anyone looking for a home in SE15!

Kitty · 2 October 2018