Trusted Agent profile · Southwark
★★★★★
296 reviews across 3 platforms
129 Bellenden Road, SE15 4QY, Southwark, SE15 4QY
Gareth James's office in Southwark, at 129 Bellenden Road, is rated 4.4 out of 5 across 296 reviews on three platforms, including 138 Google reviews rated 4.3.
138
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
152
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Gareth James Peckham Rye, London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
FacebookTony Hayward was very professional in all aspects of the process. He responded to every question quickly and he gave excellent customer service. All his professional competence was matched by a personality that is genuinely warm, kind, and authentic. Tony impressed me from the start and I would definitely continue to work with him for any real estate transactions in the future, and I recommend him without any reservations.
5/5
TrustpilotFriendly and effective team
Really friendly, nice and responsive team. Effective outcomes. Accurate advice. My only recommendations were that they had a pre-prepared check list for new landlords to hand out and that they looked at their invoicing system, which is somewhat baffling. But so far so good.
Thank you for taking your time to leave a review Christopher and we will take your points on board. If you have any questions, please do not hesitate to contact us. Thanks again from all the team at Gareth James Property
5/5
GoogleWe had a very positive experience with Gareth James and particularly Tomos Lloyd. Tom was very helpful throughout the whole process and was there every time we needed him or had any questions. Would highly recommend renting through Gareth James and should we need to in the future we can hopefully move with them again!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotFantastic agents, brilliant service
We’ve rented two properties with Gareth James, they’ve been attentive, accommodating and as helpful as they could possibly be! Our second property with a different estate agent fell through but after telling our letting agent we had a new property sorted within the week and it could not have been done without their fantastic work. I would highly recommend them to anyone looking to let a property.
Hi Sebastian, Thank you very much for the review. Were glad we could help a second time around. Hope you are happy in your new home. From all the team at Gareth James Property
3/5
TrustpilotTerrible communication
They sold our house, for which we are grateful, but it was a really difficult process with terrible communication. We kept being promised updates which never came and only materialised once we chased, usually on multiple occasions. I also didn't factor in the added 20% VAT charge on our final bill of Estate Agent fee which was a nasty surprise. Nice people but bad bad communicators so I recommend you avoid them unless absolutely necessary.
Thank you for your review Adam. We recognise your issue and we have had a number of changes in personnel, which we believe, more than solves this problem. We apologise that the communication was poor at a time that can be stressful. VAT does come as a shock and all our paperwork does indicate that VAT will be added but our staff should have made you aware. Again, we believe this issue is now resolved. We hope you are happy in your new home and wish you all the best.
5/5
TrustpilotNew let success.
I’m a long-time client (landlord) of GJ, and in general things tend to run very smoothly. Recent events have led to many challenges for landlords and lettings agents, and I’m pleased to say GJ were supportive throughout, and when the time eventually came (after several months of a specific property development) acted rapidly to make all the necessary arrangements and formalities in time to get the right tenants settled in, within timeframe.
Thank you Anthony for your great review and really pleased we helped.The Team at Gareth James
5/5
TrustpilotFaultless
Despite being out bid on yet another lettings property, the staff at Gareth James were faultless. Friendly and caring giving regular updates throughout the process. They really have been the best agency we’ve encountered during this madness. It’s a shame we haven’t been able to sign a property with them yet as I sense they would be fantastic agents.
Thank you for such a positive review despite not managing to secure you the property. Fingers crossed we can find you something very soon. Many thanks from all the team at Gareth James Property
1/5
GoogleBad experience with them renting with my partner. Also they advertise in a very irritating manner next to TFL station signboards. Do not recommend. 0/10.
Dear Swarnava, Thank you for taking you time to leave a review. However, we have no record of you renting a property through Gareth James Property. We would appreciate if you or your partner could email us at lettings@garethjames.com advising which property you rented and what the issue has been to give you a bad experience. We take these matters seriously. Many thanks in advance from all the team at Gareth James Property
5/5
TrustpilotNikki was fantastic and helped make…
Nikki was fantastic and helped make buying my first home as easy and painless as possible! Quick to reply to emails, professional and helpful. Would recommend their services to anyone.
Thanks Elliot - Glad to hear that you had such a positive experience - Nikki very much enjoyed working with you. We very much appreciate the time you've taken to give your feedback and wish you the best of luck in your new home. Many thanks - Zohra Huda, Marketing Manager, Gareth James Property.
1/5
GoogleWhen we moved into the student property in September 2021, we were greeted with black mould in the bathroom and a Sainsbury's bag clogging the toilet. It was clear that the property had not been cleaned professionally. And that was just the beginning of our nightmare. Despite complaining about it from the start, we had to deal with black mould throughout our entire tenancy, in practically every room in the house. We had to submit five maintenance requests in the first two days of living there. And when we thought things couldn't get any worse, mice started appearing in the second month. This was a persistent problem that lasted throughout our tenancy. For the last six months of our time there, the boiler did not work. We called several times to report the issue, but no real solution was met. It just kept going wrong. We also complained about our washing machine smelling like sewers, which was never resolved. We also reported rotten floorboards, but it took the landlord around 20 months to fix them. And in the meantime, I had several accidents in the garden due to faulty decking. The true nightmare, however, really starts here. And as I understand, 15 other properties in SE15 were forced to endure the same nightmare as us. We were hit with a rent increase from £3900 to an outrageous £4875pcm with the excuse of "cost of living pressures." Meanwhile, the landlord owns an exorbitant amount of prime London real estate and likely, while they worried about the hundreds of thousands of pounds of profit they would make that year, we were left to worry about the roof over our heads. (Which, funnily enough, collapsed over my bed in the final two weeks of living at the property!) Returning to the story, we presented a counteroffer on the same day. However, we didn't receive a reply until two weeks later, with the promise of a response "as soon as possible." After several follow-up emails, we received another "as soon as possible" response two weeks later. With three more follow-up emails, we finally received a response stating that they would reply "hopefully by the end of next week." However, receiving a rejection email took over two months from our original counteroffer. On the same day as the rejection, we sent another counteroffer at the beginning of June. Despite sending five final follow-up emails, we had no choice but to terminate the tenancy, as we were left with no response by the beginning of July.
1/5
GoogleWe have rented via Gareth James for two years and unfortunately these were very stressful two years of our lives. As much as we got very unlucky with an absolute joke for a landlord they have been equally unresponsive and unreliable. The amount of chasers we had to sent to sort out broken heating in the middle of winter, leaks, mouldy wall behind the fridge left uncovered for 3 weeks so we could breathe it all in… I could be here all day listing all the problems and how much there was never any sense of urgency from the agency. Not the one to write bad reviews, but this one deserves it, so at least one person can be saved from what we went through. Just avoid.
5/5
TrustpilotWe have had a great experience with…
We have had a great experience with Tomos at Gareth James he was so efficient given our quick turn around and went out of his way to get answers to our questions quickly and gave us additional info on the flat including internet and bill providers making the whole experience seamless. This has been our best experience with a letting agents since renting in London
Hi Sophie, Thank you for taking the time to post a review and we are very pleased to hear your experience has been good. Our team work hard to offer the best service we can.Many thanks from all the Team at Gareth James
5/5
TrustpilotI had a tricky purchase to make and…
I had a tricky purchase to make and they did everything that was asked of them. Very discrete and very impressive, patient too. Thank you very much.
Thank you for taking your time to leave a review. Hope you are happy with your new home Thanks again from all the team at Gareth James
5/5
TrustpilotTrustworthy and reliable local agent
A good experience. GJM were very straightforward to deal with and did what they said they would. Unlike some agents we spoke with, there was no attempt to impress by quoting a high price - Michael Walker said what he thought we could get for our house and that was pretty much what we achieved. Commission rate was competitive and there were no extended tie-in periods in the contract. The overall approach was collaborative.Happy to recommend.
Dear James, Thank you for your review regarding your experience with Gareth James. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Anna Krakhina Head of Marketing
5/5
TrustpilotGreat service
Tom was a fantastic agent. Helped us conclude in very tight timescales and was a pleasure to deal with.
Thank you Eloise for your feedback, it is really appreciated.The Team at Gareth James
5/5
TrustpilotOne bed flat rental
We have just let a one bedroom flat through Gareth James Property. They provided an excellent service, the process was very efficient and we were kept us up to date throughout the process. All my emails were responded to very quickly and with clear direct response. Kash and Nikki did the leg work finding good tenants for us. Tomos provided the all the contracts. All of the team worked well for us. Thank you
Hi Simon - we are so pleased that you were pleased with the service you received . Thanks for taking the time to review us. Best regards - Zohra Huda, Marketing Manager, Gareth James Property
5/5
TrustpilotExcellent
Tom was an excellent help throughout, ensuring a really smooth letting process
Thank you Charlie for your positive feedback. We really appreciate hearing from you. The team at Gareth James
5/5
TrustpilotI have been using the Queens Rd office…
I have been using the Queens Rd office of GJ for 5 years now to let a property in the New Cross area. I have found the staff to be very supportive, quick to respond to emails and enquiries and always polite and helpful. So far all my tenants have been excellent and I am very pleased with the service supplied by GJ.
Dear Diane, Thank you for leaving Gareth James such a positive review. It is good to hear and know you are pleased with Gareth James's service and the tenants found are excellent too. Thank you from the team at Gareth James
4/5
TrustpilotGreat service from Gareth James…
Great service from Gareth James (especially Nikki and Tom). Extremely helpful and knowledgable about the market.
Thank you so much for your positive review, I am glad you had a good experience. You will be contacted shortly by our team to confirm that the minor concern raised has now been resolved. As always please feel free to contact the team directly.
5/5
TrustpilotFirst time landlord, couldn't ask for more from management agents
I had to rent out my flat while I'm abroad. Tomos and everyone else at Gareth James have been fantastic: professional and very competent. I feel really confident that they will look after my property and treat the tenants well.
Thank you for taking your time to write a review. From all the team at Gareth James Property
5/5
TrustpilotWe just began renting our flat in Nunhead
We just began renting our flat in Nunhead with Gareth James and the whole process has been the best estate agent experience we've ever had by far. Tomos, has been fantastic, professional and always prompt at replying to emails to keep us in the loop with what's going on throughout the process. Would highly recommend!
Dear Miss Vallance, Here at Gareth James we like to pride ourselves in offering a personal service. Thank you for your positive feedback.From the team at Gareth James
5/5
GoogleHad a really great experience with Gareth James. Tom and the team went out of their way to help me out, even after I ended up not renting with them after all.
5/5
GoogleHave recently rented my flat out using Gareth James as a letting agent and very happy with the high level of service and communication. Tomos was very helpful and professional, highly recommend
1/5
GoogleTerrible Property Manager - myself and 3 friends lived in a Peckham property for 12 months which was managed by Gareth James. During this time, both GJ and the landlord made minimal effort to maintain the property. They were consistently lazy and incompetent and did everything as cheaply as humanly possible, which meant that many of the issues that they 'fixed' came back within a few weeks. When we left the property, they had the audacity to try and unjustly deduct £1400 from our deposit. They put more effort into fighting this case than they ever had into making our house a nice place to live in. If you decide to move to Peckham, don't use Gareth James!
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Tell us what you need and we'll put you in touch. Gareth James Peckham Rye, London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
