Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat local agents in Peckham
Dealing with Tom and the team at Gareth James to rent my flat out has been a breeze. From the moment I contacted them they helped me along the way and guided me through the whole process. They helped find the right tenants for the flat and their service and has been great. It's nice to know that they are genuinely local agents and know the area really well. Would highly recommend to anyone looking to rent their place out in south east London
Huw · 11 May 2023
Agent replied · 22 October 2024
Hi Huw,
Thank you very much for taking your time to leave a review. Glad you happy and found the process smooth.
From all the team at Gareth James
★★★★★ 5/5
GoogleRobyn, Sophie and the team provided excellent service during my recent move, I would be happy to use them again.
Sam · 16 November 2025
Agent replied · 11 October 2026
Thank you for your kind review.
We’re really pleased to hear that Robyn, Sophie, and the wider team were able to support you so well during your recent move. It’s great to know you were happy with the service, and that you’d consider using us again.
We truly appreciate your feedback and look forward to helping you in the future if you need us.
Warm regards,
Gareth James Team
★★★★★ 5/5
GoogleNikki managed the buying process very smoothly and communicated on channels convenient to me (i.e. WhatsApp). She also kept the process moving forward at the right pace with timely follow ups, updates and resolutions. Would highly recommend.
Adam · 11 July 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful review! We're delighted to hear that Nikki made your buying journey a smooth and positive experience. Clear communication and keeping the process moving are so important, so it's great to know that her timely updates and use of WhatsApp made everything more convenient for you.
We'll be sure to pass on your kind words to Nikki, she'll really appreciate them. Thank you for your recommendation, and we wish you every happiness in your new home!
★★★★★ 5/5
GoogleAs we all know, renting and everything is extremely stressful however the team here specifically Robyn have been really lovely and easy to work with! It has been really nice to not just deal with an agent but to deal with a human throughout this process! I’m really excited and at ease with everything going foward!
Ethan · 16 February 2026
Agent replied · 11 October 2026
Thank you so much for your kind review.
We completely understand how stressful the renting process can be, so it’s especially rewarding to hear that Robyn and the team have helped make your experience feel more comfortable and personal. Providing a supportive and approachable service is really important to us, and we’re glad this came across.
We’ll be sure to pass on your lovely comments to Robyn. Wishing you all the best as you settle in, and please don’t hesitate to reach out if you need anything going forward.
Warm regards,
Gareth James Team
★★★★★ 5/5
GoogleGreat service, Sophie and Brandon were lovely and very helpful!
Priscilla · 11 September 2026
★★★★★ 5/5
GoogleI rented my flat out with Gareth James and Tom and team there were great. They were really speedy and quick to deal with the whole process. They took into account the sort of tenants I was looking for to look after my flat while I was away and have helped me every step of the way. Would recommend to anyone looking to rent their place out.
Huw · 25 October 2023
Agent replied · 10 January 2025
Hi Huw,
Thank you for taking your time to leave a review. Glad you have been happy with the service.
Many thanks from all the team at Gareth James Property
★★★★★ 5/5
GoogleRented with Gareth James for the last couple of years, only left the property/renting from them because we moved abroad - all the team we dealt with during our time were professional and attentive and if ever we had an issue in the property it was resolved quickly. Would definitely rent with them again in the future if looking in the area.
Alex · 11 November 2025
Agent replied · 11 October 2026
Thank you for your kind review and for renting with Gareth James over the past couple of years.
We’re really pleased to hear that you found the team professional and attentive throughout your tenancy, and that any issues were resolved quickly for you. It’s always great to know our approach helps make the renting experience as smooth as possible.
We’re sorry to see you go, but we wish you all the best with your move abroad. If you’re ever looking to rent in the area again in the future, we’d be very happy to help.
Warm regards,
Gareth James Team
★★★★★ 5/5
TrustpilotWe are current tenants of a Gareth…
We are current tenants of a Gareth James rental property and are due to move out soon as we are purchasing a property of our own. I was dreading the viewing process for the new tenants as it can be intrusive and often fraught however I have been so impressed with Tomos and Stephanie and they way they've expertly managed this process. Tomos is very helpful and genuine and Stephanie has been incredibly considerate and communicative. They really couldn't have made this process any easier.
N · 5 July 2022
Agent replied · 22 October 2024
Hi, Thank you for your recent review. We do try our best to keep to keep the moving and moving out process as easy as possible. Appreciate it can be a stressful time. Good luck with your move. From all the team at Gareth James Property
★★★★★ 5/5
TrustpilotFantastic
Robyn was fantastic - she was very transparent with us the whole way through, from our viewing, offer and moving in. She even kept our baby entertained when I was taking measurements. We had some terrible experiences with other lettings agents, and Garath James were absolutely the best
Sir · 22 September 2024
Agent replied · 27 July 2025
Thank you for taking your time to leave this review. We hope you are happy in your new home.
From all the team at Gareth James Property
★★★★★ 5/5
GoogleGareth James have an absolute diamond in there Lettings Administrator Sophie, a lady that is truly helpful and always has a lovely smile whenever you meet her!
Dolin · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear such lovely feedback about Sophie. She really is a valued member of our team, and her friendly, helpful approach is something we’re very proud of.
We’ll be sure to pass your kind words on to Sophie, she’ll be thrilled to know that her positive attitude and lovely smile have made such a great impression!
Thank you again for taking the time to leave such a wonderful review. We really appreciate it!
★★★★★ 5/5
TrustpilotVery positive experience
The experience so far has been a very good one with Gareth James. Robyn in particular has been communicative, responsive, practical, thorough and extremely helpful. Sophie has also been the same - both have been a pleasure to deal with. We’ve worked with them as both tenants as well as landlords and the process has been very smooth.
Jess · 10 December 2025
Agent replied · 28 May 2026
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that your experience with Gareth James Property was excellent, and especially that Robyn was able to support you so well as first-time renters. We completely understand how daunting the process can feel at the beginning, so it’s great to know you felt guided and reassured at every stage.
Your feedback on our professionalism, efficiency, and communication means a lot to the team, and we truly appreciate your recommendation.
Wishing you all the best in your new home.
★★★★★ 5/5
GoogleIt was great working with Gareth James. Nikki especially was a star - she was so instrumental in coordinating and chasing everyone involved. She did all the legwork ensuring my purchase went through in time to port my mortgage, and was super responsive. I’m so grateful for all her hard work! Excellent experience.
Emily · 11 September 2026
★★★★★ 5/5
GoogleGareth James are amazing rented with them for a year now. Great services. Serena and Robyn are particularly great. Looking forward to finding my next rental property with them now!!
Brodie · 11 July 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful review and for being a valued tenant with us over the past year.
We're delighted to hear that you've had such a positive experience with our team, and we'll be sure to pass your kind comments on to Serena and Robyn, they'll be thrilled to know their efforts have made a difference.
We truly appreciate your support and look forward to helping you find your next rental property. If there's anything we can do to assist during your search, please don't hesitate to get in touch.
Kind regards,
The Gareth James Team
★★★★★ 5/5
GoogleNikki and Genevieve at Gareth James were brilliant. I’d had a bad experience with KFH, poor communication, lack of responsiveness, they over promised on price and under delivered on viewings. My experience with Gareth James was totally different. The team were proactive, friendly, kept me well informed and sold my property quickly for close to asking ☺️. Would 100% recommend
Katie · 11 November 2025
Agent replied · 11 October 2026
Thank you so much for your kind review and recommendation.
We’re really pleased to hear that Nikki and Genevieve were able to provide a very different experience for you compared to your previous one. It’s great to know their proactive approach, clear communication, and friendliness helped you feel well informed throughout the process and led to a successful sale close to asking price.
We truly appreciate your trust in Gareth James and are delighted we could deliver a smoother and more positive experience for you. We’ll be sure to share your feedback with the team.
Best wishes,
Gareth James Team
★★★★★ 5/5
TrustpilotFantastic!
Gareth James provided a really professional, efficient service and were really helpful when I was looking for a new flat. I wasn't local to the area and Tom went the extra mile to secure a viewing for me at short notice on the only day I was available. Throughout the process of making an offer, referencing and managing the move-in process, Tom was speedy to respond to queries and kept me informed at all times. I couldn't recommend them highly enough!
Chloe · 9 September 2021
Agent replied · 22 October 2024
Dear Chloe, It was lovely to get and read your positive review about Gareth James and more so your great feedback about how helpful Tom was in finding you a new flat. Tom always makes sure the process is as smooth as possible and will do whatever he can to help. Thank you from the team at Gareth James
★★★★★ 5/5
TrustpilotGreat from start to finish
From the moment we called the team at Gareth James about property we were interested in they were really great to deal with. Genevieve and Nikki have made the whole purchase of our dream home so much easier by being so responsive and professional throughout. I would highly recommend working with the team at Gareth James.
Lily · 7 November 2025
Agent replied · 28 May 2026
Thank you for your lovely feedback.
We’re delighted to hear that Genevieve and Nikki helped make the purchase of your dream home such a smooth and positive experience. It’s great to know their responsiveness and professionalism stood out throughout the process.
We really appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotI am really pleased with the customer…
I am really pleased with the customer service from Gareth James estate agents, especially Rebecca and Nikki. They made a real effort to get buyers through the door and kept me updated. I was also really pleased with the description of my property they wrote - which was very detailed.
I will definitely use them again if I ever need to sell again!
Lupin · 12 May 2023
Agent replied · 22 October 2024
Hi Lupin,
Thank you for leaving this review. We are really please that you have been happy with the service and will pass on your praises to Rebecca and Nikki.
Many thanks from all the team at Gareth James Property
★★★★★ 4/5
TrustpilotNot the best local estate agency but tolerable
Not the worst estate agency I've dealt with and defo not the best either. Would like to thank the lovely ladies at the Queens Road Branch: Bibiana is very informative but Eunice went above and beyond to make me feel very welcome and give assistance - especially when I was the one who had to collect keys from the office from her when renting. :PFrom there, my friend went on to rent through Esther O and Gibson - back in the golden days. We didn't really ever complain as they did their best to resolve our issues but property management was a little too slow at times so the lettings team has to step in. Would recommend only if you have persistence as well as patience to deal with delayed replies and arrogant characters (like Kash). :/
배준 · 9 January 2021
Agent replied · 22 October 2024
Hi there Joon,Good to hear from you after so long!Thank you for leaving us such an honest review of your experience with us.I wish I could pass on your gratitude to the staff but with the exception of myself, they have all moved onto greener pastures since your last visit! I hope you have since gotten out of the habit of mishaps with your keys...! :)I am so glad your friends remember us too and still appreciate the efforts our lettings team had taken to assist in resolving your issues. Nevertheless, I am also sorry that our communication was not up to speed at the time. We are thankful for your patience with us during your tenancy term. Hopefully, you have found your ideal place since then.You are always welcome to drop by should you need our services again,Eunice Suitor-GrantMarketing ManagerProperty Sales & Lettings AdministratorGareth James Property
★★★★★ 5/5
TrustpilotGoing above and beyond to help the tenant
My year long experience with Gareth James has been beyond exemplary. At every opportunity Cameron at the Bellenden Rd Branch went above and beyond to assist me whenever I needed help. The agency were only originally involved in drafting the paperwork of my lease, where after my flat was then managed by a private landlord. However as the story in London goes, my private landlord was dreadful, with non stop issues with the property and with his behaviour that I won't go into. As a solo tenant, and often feeling overwhelmed with what my rights were and how I should proceed with my landlord, I often asked Gareth James for advice and the agency was always there for me to help me on what I should do, provide additional information or links to understand how something worked, and even followed up with phone calls to see how I was going. They also let me leave a spare set of keys at the agency, again, just to make sure I was looked after. I have now thankfully left my old flat with the terrible landlord (surprise surprise, even in the end, he tried to be evasive about returning my deposit, and AGAIN Cameron from the agency stepped in to help me). I will say, the flat I rent now is not managed by Gareth James and I am experiencing many of the typical issues people think of when they deal with property agencies. AlI can think is - I wish Gareth James were managing my flat now!
Jade · 4 December 2020
Agent replied · 22 October 2024
Thank you for sharing your experience with us, Jade!We are so pleased that you have felt well looked after by our staff and took the time to post your praises. We will be sure to forward your thanks to Cameron and the rest of the team! We certainly pride ourselves in going above and beyond in providing quality services.Of course we are sad to see you go but hope you will take your positive thoughts of us with you and recommend us to others. Perhaps we will be so lucky to do business with you again in the future should your needs change.All the best with your new home,EuniceMarketing ManagerProperty Sales & Lettings AdministratorGareth James Property
★★★★★ 5/5
GoogleBeing a boutique agency really makes Gareth James stand out. They are agile and attentive and I very much enjoyed dealing with Genevieve as she is genuine and was always trying her best to make things go as smoothly as possible.
Omar · 8 October 2026
★★★★★ 5/5
TrustpilotBeing a boutique agency really makes them stand out
Being a boutique agency really makes Gareth James stand out. They are agile and attentive and I very much enjoyed dealing with Genevieve as she is genuine and was always trying her best to make things go as smoothly as possible.
Omar · 8 October 2026
★★★★★ 5/5
GoogleGreat letting agents, were really helpful and responsive throughout the application and rental process - would highly recommend!
Antonia · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely 5-star review! We’re delighted to hear that you found our team helpful and responsive throughout the application and rental process. Making the experience as smooth and straightforward as possible is always our aim.
Thank you again for your kind words and recommendation, we really appreciate your support and wish you all the best in your new home!
★★★★★ 1/5
GoogleNever rent with Gareth James
After complaint and complaint and complaint all we were given were false promises. Everything falling apart throughout the year, extortionate rent and only £100 as compensation for each tenant. Mouldy walls, leaking ceilings and walls everytime it rained as the extension was not done correctly, foundation covered with cracks, the window frames were so mouldy plants were growing within them and took around 6 months maybe more for them to replace them ? Leaks they would not fix leaked into an electrical socket and caused our washing machine nearly set on fire. Gas leak as soon as we moved in. Paint crumbling off the walls due to damp and black mould everywhere which we couldn’t get rid of . Had to spend fortunes on mould spray and dehumidifiers. House would not heat up it was so drafty even if the heating was on all day. So many things had to get replaced and fixed during our stay. Builders and plumbers came round and all of them said they felt bad for us that we are being conned and that we are paying way too much to be living in such conditions. When we had a builder say they will get it fixed clearly the landlord didn’t like what they were quoted and switched for a crapper and cheaper builder who would do a poor job. At the end of the day they don’t care as long as they are getting their £4500 rent a month. Spoke to people who lived two years prior at the same house and they said they had the exact same problem. Stay away from Gareth James if you don’t want to live like a Victorian.
Mai · 24 December 2024
Agent replied · 11 December 2024
We are sorry to hear about the experience that you have had and understand the frustrations. This experience does not align with our normally exemplary levels of service and quality of property. We will be investigating what has occurred to ensure standards are maintained and exceeded moving forward
★★★★★ 5/5
TrustpilotExcellent experience as first time renters!
Had an excellent experience with Gareth James Property. With being first time renters, everything seemed very daunting at the start but Robyn in particular was very helpful and guided us through each stage of the process. Would highly recommend Gareth James - very professional, efficient with excellent communication!
Jane · 14 December 2025
Agent replied · 24 June 2026
Thank you so much for your kind review, and please accept our apologies for the delayed response.
We’re delighted to hear that your first renting experience with us was such a positive one. Moving into a first rental can understandably feel daunting, so it’s wonderful to know that Robyn was able to guide you through each stage and make the process clearer and more comfortable for you.
We really appreciate your recommendation and your lovely comments about our professionalism, efficiency, and communication. We’ll be sure to pass your feedback on to Robyn, who will be thrilled to hear it.
Kind regards,
The Gareth James Team
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