Trusted Agent profile · Southwark
★★★★★
1,931 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,931 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotRoni went above and beyond for our very picky taste
My partner and I have been searching for over 4 months to find the right property to rent. As soon as we came to Roni Bathaei for help, she was able to assist us above and beyond, we are so happy we were able to find our perfect property with her. Will definitely be back in the future
Thank you for sharing your experience with us. We appreciate your review!
5/5
TrustpilotNiema Latif & the team have been…
Niema Latif & the team have been efficient in renewing our lease. Good job!
Hi Brendan, thank you for leaving a review for Niema and renewing your existing tenancy with us. We're happy to hear that everything went smoothly and should you need anything further, please let us know. Best wishes!
5/5
GoogleVery helpful estate agents, Carmen went above and beyond to help us secure an amazing property! Thanks very much!
5/5
TrustpilotSuzan and Lorna have been very…
Suzan and Lorna have been very proactive and efficient from start to finish. We would highly recommend them to anyone looking to rent. Thank you for all your help!
Dear Gurdeep,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future in your new home.
5/5
TrustpilotEfficient and professional
Chestertons have been my managing agents for several years. They have always been efficient and professional. I feel that I have complete peace of mind.
Hi Filippa, thank you for taking the time to write a great review. We really appreciate the support and wish you all the best.
4/5
TrustpilotGood experience!
Hi I have just bought a flat through the above at your Agency. Bart, from the outset, presented as a very professional, amiable chap, with a helpful attitude. He helped move the process along and was a pleasure to deal with. I wanted to share my feedback since it is important that people are recognised for their talents.
Thank you Mary! We appreciate you sharing your feedback.
5/5
TrustpilotChestertons experience was great
Chestertons experience was great. Seamless and very helpful team comprising of Abbi, Rosie and Olympia. Couldn’t be more pleased with the choice of properties visited and the process securing a new home!
Hi Mai, thank you for taking the time to share your experience with us. We're delighted to hear that you visited a number of great properties and found the perfect one. We'll make sure to pass your thanks on to Abbi, Rosie and Olympia. Best wishes!
5/5
TrustpilotMark Kardos
I have been dealing with Mark Kardos for a number of years during the management of our flat in Tachbrook Street. Mark has always provided prompt and relevant advice and has access to a number of contractors who have proved relaible.
Thank you for taking the time to leave us a review Colin. We've shared your kind words with Mark.
5/5
TrustpilotMillie Brandon was superb
Millie Brandon was superb, very helpful.
Thank you!
5/5
TrustpilotRENEWAL OF TENANCY
RENEWAL OF TENANCY. Tamara dealt with the renewal of our Tenancy in a most efficient and professional manner. She kept us informed and we valued her assistance and recommendations.VERONA WEBBER
Hi Verona,Thank you for writing a lovely review and sharing your experience with Tamara. We are glad she was professional and kept you informed.We appreciate your support.Best WishesChestertons
5/5
GoogleGood agency and quality accommodation! Carmen is very responsive and friendly.
Thank you!
5/5
TrustpilotConor showed us around a few places and…
Conor showed us around a few places and was great to talk to, knew what we were looking for by the end. Thanks again!
Hi Orin, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
5/5
TrustpilotA very positive experience
I’ve had a great experience with this letting agency from the initial viewing and getting my offer accepted via Mitch to the move-in coordination with Suzan. Thanks for your help!
Dear Alice,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotChestertons letting
I've had a great experience with the Chestertons letting dept recently - where they did a really good job, helping ensure the change over between two sets of tenants went as smoothly as possible. Particular praise to Sarah Norton, who was always on hand when needed.
Hi Jamie,We're so glad to hear about your recent positive experience with Chestertons and Sarah! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
5/5
TrustpilotStav has been super helpful from start…
Stav has been super helpful from start to finish!
Thank you for sharing!
5/5
GoogleNatalie has been great feom start to finish thank you for getting the right property for me and my partner
Thanks for your great feedback Ryan!
5/5
TrustpilotGlad found a ideal place before the new…
Glad found a ideal place before the new school start it! Appricate Tamara Price at Chestertons South West letting team who did really helps.No matter what the question is, she will try her best to find the answer in the first time. It is the most trustworthy estate agent I have ever seen.
We are so pleased to hear! Thank you for sharing!
5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Thank you for the great review of Cory and the South Ken team!
1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
5/5
GoogleMe and my wife were dealt with by Carmen, she was very professional and very responsive, answering all our questions thoroughly. The whole process was very quick and easy and Carmen did everything she could to make it stress free. Highly recommended, if you want a stress-free move-in experience I'd highly recommend this agency and Carmen's expertise!PositiveResponsiveness, Professionalism
Thank you for the 5 stars and great feedback!
5/5
GoogleNatalie was very friendly and extremely helpful in locating and securing a place for us to rent.
Thank you for the 5 start review Mark!
4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
