Trusted Agent profile · Southwark

Chestertons Surrey Quays reviews in Southwark

★★★★★ Excellent

1,930 reviews across 2 platforms

2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU

Part of Chestertons, see every office.

Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,930 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

230

Reviews on Google

This office

Trustpilot logo

1,700

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you ‘Team Chestertons’

Chesterton’s are a well-rounded professional company offering exceptional service. Amanda Goodman, our tenancy renewal consultant, has negotiated three new rent extensions to date by providing quick and professionally qualified advice

SF · 25 July 2024

Agent replied · 6 February 2025

Hi SF, thank you for your review and compliments for Amanda. We're happy to hear she navigated multiple rent extensions for you and kept you informed along the way. If you need anything else, please let us know.

4/5

Trustpilot

it was very good experience service…

it was very good experience service provided by Lavie and Ayse. Appreciated their follow up and assistance.

Saif · 6 February 2025

Agent replied · 6 February 2025

Thank you for the great review. We appreciate the kind words. Wishing you all the best.

5/5

Trustpilot

Chestertons rental and sales services

Chestertons managed our 4 bed property in Barnes for two years whilst we lived abroad. After our return we decided to sell the house through them and they did a good job of marketing and getting potential buyers through the door through to the actual sale. I have no hesitation in recommending them for sales or rental management.

Jonathan · 23 June 2022

Agent replied · 6 February 2025

Thank you for sharing!

5/5

Trustpilot

Finding Tenants

Finding new tenants for my property was the task I set Chestertons and they did an excellent job. Josh Burfitt brought the negotiations to a conclusion along with the team and Gary Noone. They kept me in the picture all the time and carried out the process very satisfactorily. Highly recommended.

Jon · 16 March 2023

Agent replied · 6 February 2025

Hi Jon,Thank you for taking the time to leave this review. It's fantastic to hear how our team were able to provide an efficient service!

5/5

Trustpilot

Excellent process from Cormac

Excellent purchase process led by Cormac in the Battersea office, always very punctual with communications and was very appreciative of the timeframes needed, very smooth purchase in the end, thank you!

Chris · 2 July 2024

Agent replied · 6 February 2025

Hi Chris, thank you for taking the time to leave a review for Cormac. We're thrilled to hear that the purchase process went smoothly. Wishing you all the best!

5/5

Trustpilot

Viewing with Oliver

Had an amazing viewing with a gentlemen called Oliver, where he was very insightful and answered all the questions with detail that I had about the property. Thank you so much!

Marvelbase · 28 June 2024

Agent replied · 6 February 2025

Good afternoon,Thank you for taking the time to write great review and sharing your experience with Oliver. We are so glad he answered all your questions.We appreciate your support and should you require any further assistance, we will be happy to help.Best WishesChestertons

5/5

Trustpilot

We have been using JP Homes since 2012…

We have been using JP Homes since 2012 to rent out a flat. The service we received has always been great and most importantly they have always found reliable tenants quickly. Suzan and Marcus have been great this time round. Thank you!

Richard · 14 November 2023

Agent replied · 6 February 2025

Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued support. Wishing you all the best for the future.

5/5

Trustpilot

My experience with Chestertons has been…

My experience with Chestertons has been great so far. Katherine Ma has been really helpful and effective helped me getting an ideal apartment for a great price. Very good!

Fl · 1 August 2024

Agent replied · 6 February 2025

Thank you for the 5 star review!

5/5

Trustpilot

Great job

Thanks to Tom Hewitt @ChestertonsSouthKen for all the help, great job.

Miguel · 15 April 2022

Agent replied · 6 February 2025

Thank you for the 5 stars!

5/5

Trustpilot

Wonderful experience, very happy clients!

We had a great experience working with Chestertons and were thrilled with all of Madi’s support, timely responses, and advice. We are first time renters in the UK having moved here from the US and Madi helped us through the process and we were able to get our dream flat, the first one we made an offer on at that!

Renee · 22 February 2022

Agent replied · 6 February 2025

Thank you for sharing your experience. We are so pleased to hear this.

5/5

Trustpilot

Outstanding and dedicated property management

Chestertons has consistently provided an outstanding property management service, with fast response to all needs and dilligent handling of all matters related to my property. Can only recommend them!

JDB · 25 July 2024

Agent replied · 6 February 2025

Hi JDB, thank you for sharing your experience with our property Management team. If you need anything else, feel free to get back in touch and we'll be happy to help!

5/5

Trustpilot

Great property manager - Vanessa Newman-Wright

Vanessa Newman-Wright at Chestertons has been our Property Manager over the past year and has done an excellent job in dealing with any issues at the property and keeps us informed and also takes a sensible and commercial approach to all matters which is greatly appreciated.

Robert · 6 March 2025

5/5

Trustpilot

Suzan Salih & Thomas Soutar

Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.

Manley · 12 September 2023

Agent replied · 6 February 2025

Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.

5/5

Google

Natalie was amazing about 2 years ago with our first rental! Extremely professional and helped a lot.

Adriano · 25 February 2021

Agent replied · 23 October 2024

Thank you so much for the 5 star review Adriano! We are very happy to hear you are pleased with the service you received and that you felt able to count on our team during your move.

5/5

Trustpilot

very pleasant experience with Isaiah Samuels

Very pleasant experience with Isaiah Samuels. He is very professional, pleasant and proactive. He has quickly helped us after our move to the new flat after raising couple of issues in the property. I definitely recommend him.

KM · 19 February 2024

Agent replied · 6 February 2025

Hi,Thank you for the great review. We are delighted Samuels was so professional and proactive. Enjoy your new flat and best wishes.

1/5

Trustpilot

RUDE AGENT

The worst agency ever. 0 ★ if possible. The only agency that would shout at you over the phone, and cut off your conversation while you are trying to talk nicely to them. 0 responsibility for everything and always trying to get away with everything by having a phone call instead of sending an email

Christian · 13 September 2022

Agent replied · 6 February 2025

Dear Christian, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you

5/5

Google

Lloyd was really helpful. We managed to get a great price and things actually went pretty smoothly.

Jonathan · 9 February 2021

Agent replied · 8 February 2025

Thank you for the fantastic feedback Jonathan! We are pleased to hear that we achieved another great price for our vendors and that we helped to manage the process for you.

5/5

Trustpilot

Iv had the pleasure of working with…

Iv had the pleasure of working with Juliette on several occasions.She is very organised, dedicated and cares not only about the clients but partner agents.Great collaborative skills.

Dean · 19 August 2024

Agent replied · 6 February 2025

HI Dean, thank you for the kind words and great review. Its great to read how organised and dedicated Juliette was. Should you need anything else, we are always here to help.

5/5

Trustpilot

Thank you Leusa!

Leusa secured us our dream property in Pimlico and was extremely helpful, friendly and efficient in both the search and confirmation of our flat. 5* and would definitely recommend to a friend!

Cummins · 21 May 2024

Agent replied · 6 February 2025

HI Isabel,Thank you for writing a great review. Its great to hear how helpful Leusa was and we are so glad you found your dream property.We hope you love your new home and wish you all the best.Chestertons

5/5

Trustpilot

Richie really supported us in getting a…

Richie really supported us in getting a full deposit back which we are very thankful for!

Jack · 31 January 2025

Agent replied · 6 February 2025

Hi Jack, thank you for the great review. We appreciate the support and wish you all the best.

5/5

Trustpilot

Amanda Goodman has a very quick…

Amanda Goodman has a very quick response. Even though she had a day off.

Cheyan · 24 February 2025

Agent replied · 13 February 2025

Thank you for sharing!

5/5

Trustpilot

As a Landlord of multiple properties I…

As a Landlord of multiple properties I have been so impressed with the service received by Chestertons I decided to sign an exclusive deal with them to let all my properties, Joe Nathan at the Maida Vale branch has provided an exceptional service, he always seems to be available and goes the extra mile to get things done.

Russell · 6 April 2022

Agent replied · 6 February 2025

Thanks for your review Russel! We are pleased to hear of your experience with Chestertons.

5/5

Trustpilot

Millie Brandon was very helpful

Millie Brandon was very helpful, great knowledge.

Its · 19 August 2022

Agent replied · 6 February 2025

Thank you!

5/5

Trustpilot

Good Letting Agents

Amongst Letting Agents, this is one of the best.We have tried a few now and Chestertons is definitely one of the good ones and we prefer them to others.

Sam · 8 July 2024

Agent replied · 14 February 2025

Hi Sam,Thank you for taking the time to write a great review. We are so glad to be a preferred choice of yours.We appreciate the support and should you require any assistance we will be happy to help.Best wishesChestertons

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Awards

The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.

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