5/5
GoogleMany thanks to Natalie for helping me on finding and renting the property. Respond and deals with problems very quickly and really did a great job. :)
Agent replied · 9 January 2025
Thank you for the great review Aria!
Trusted Agent profile · Southwark
Chestertons Surrey Quays reviews in Southwark
★★★★★
1,931 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,931 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAndrew Zographos
As we are new and inexperienced in the UK real estate market, it was great to have Andrew Zographos guiding us and advising us about everything we should know. His professionalism and tenacity has been truly appreciated throughout the process. Very effectively surfaced a high class tenant for us and we are confident that he will continue to offer us his excellent service.
Agent replied · 6 February 2025
Thank you for sharing your experience at Chestertons with us. We are so pleased to hear this!
5/5
TrustpilotWe rented an apartment with the advice of Juliette Dertois …
We rented an apartment in Pincton Place with the advice of Juliette Dartois. Juliette's professionalism, communication, disposition and kindness were impeccable at all times. Thank you very much for your work.
Agent replied · 6 February 2025
Hi Rocio, thank you for the great review and sharing your experience with Juliette. We are so glad she was professional and communicated well. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotMade relocation easy and fast
They made my transition pretty easy and handled everything on my behalf. They also provided all the documentation necessary to complete my move. I literally focused on work the entire time whiles they ensured I had everything in place for my move day. In short they are the best.
Agent replied · 9 February 2025
Dear David,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our team are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
Trustpilotsharon chattalis was exceptionally…
sharon chattalis was exceptionally helpful and gave friendly and prompt replies to my queries which helped me a lot.i find all staff do a very professional jobdavid clarke
Agent replied · 9 February 2025
Hi David, thank you for sharing your experience with Sharon. If you have any other queries, please do not hesitate to get back in touch. Wishing you all the best!
5/5
TrustpilotMy property has been on a full managed…
My property has been on a full managed let with Chestertons since 2010. I have found their service to be very professional. The property management team is excellent. I get an immediate reply from them to all my queries. I recommend using Chestertons to all landlords
Agent replied · 6 February 2025
This is amazing to hear that we've managed your rental property for over a decade, thank you Khurram! If you need anything at all, we're only a phone call or email away. Best wishes!
5/5
TrustpilotPurchased a property through…
Purchased a property through Chestertons and they were great, Rae was amazing throughout!
Agent replied · 6 February 2025
Thank you for the 5 stars, so pleased to read how helpful Rae has been
5/5
TrustpilotGreat experience working with Marine…
Great experience working with Marine Signoret. She was patient, thoughtful, diligent and proactive, resulting in a positive outcome for the tenant, landlord and agent.
Agent replied · 14 February 2025
Hi Phil, thank you for taking the time to write a great review. We are so glad Marine was patient, thoughtful and proactive. We appreciate the kind words and wish you all the best.
5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Agent replied · 21 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotChestertons Rentals
Have been using Chestertons for years for the rental of my property and found their service excellent. Finding the tenant is easy, dealing with all the problems afterwards is what differentiate Chestertons...
Agent replied · 6 February 2025
Hi Francois, thank you for taking the time to write a review. Its great to hear how you found Chestertons service excellent. We appreciate the support and should require anything else, we will be happy to help.
5/5
TrustpilotSum yee was fantastic!
I would like to highly recommend the services of Chestertons, especially agent Sum yee! In fact, she was sensational: kind, proactive, transparent, with great knowledge about the property and the real estate market, in addition to having worked hard to make the business work. Definitely, if you need to rent a property, you can trust Sum yee.
Agent replied · 6 February 2025
Thanks so much for this wonderful review, Gustavo. We are delighted to hear that Sum Yee was able to help you, and leave such an impression!
4/5
GoogleRojda has been extremely helpful,co-operative and professional throughout our experience. She is always very quick to response and made our moving experience very smooth.
Agent replied · 23 October 2024
Thank you Kulin! Glad to hear it was a smooth experience.
5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Agent replied · 6 February 2025
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGary has been exceptional
Gary has been exceptional, no other words to describe him.
Agent replied · 6 February 2025
What a wonderful review, thank you - we've shared this with Gary!
5/5
GoogleI had a great experience with Madley. Natalie was always helpful, answered my millions of questions and was always very responsive. Cannot recommend her and Madley enough Thank you!!
4/5
TrustpilotSwift response from Carl James (CJ)…
Swift response from Carl James (CJ) ensured that i had the assistance that I needed quickly to solve the problem at hand
Agent replied · 6 February 2025
Hi AV, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotMadi was brilliant
Madi was brilliant. Transparent, proactive and always keen to help. Would recommend!
Agent replied · 6 February 2025
Thank you for sharing!
5/5
TrustpilotPositive Experience
Vanessa Newman-Wright always provides an excellent service, promptly replying to emails and resolving any issues that occur in the property. We are very grateful to have Vanessa as our property manager.
Agent replied · 6 February 2025
Hi Katie, It makes us happy to read that Vanessa provided an excellent service and replied promptly to emails. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
5/5
TrustpilotKacey Naish - Chesterons
We had a great experience with Kacey, who was always available to help with our issues. She is friendly, helpful, and a valuable asset to the Chestertons real estate team.
Agent replied · 6 February 2025
Thank you for taking the time to leave a review, we've passed on your lovely words to Kacey and the team
5/5
TrustpilotGood stuff
Good stuffI have recently added a second property for JP to manage. As usual Sam ,Suzan, Zosia and Matt have all made the onboarding of the property and new tenant very easy. Long may it continue. Thanks all.
Agent replied · 6 February 2025
Dear Hugh,Thank you for taking the time to inform us of the positive experience you have recently had with the Letting and Property Management team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for providing us the opportunity to look after another property for you. Wishing you all the best.
5/5
TrustpilotExcellent service.
Excellent and timely help from property manager, Xiaoyi Fan, during my recent move. I really appreciate it. Julian Skinner
Agent replied · 6 February 2025
Hi Julian, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotFantastic experience working with Bradley George
Working with Brad gave us the most important thing we could ask for when selling our property, piece of mind and confidence. He went the extra mile communicating clearly and regularly to ensure we were kept up to date throughout the entire process.Professional, friendly and knowledgeable, having Brad in our corner made all the difference.
Agent replied · 6 February 2025
Thank you for taking the time to leave this review Sarah, we're so happy to hear Brad went the extra mile in helping you sell your property! Wishing you all the best for the future!
5/5
TrustpilotAn excellent service selling my flat
An excellent service selling my flat . Two highly professional , sensible and focussed individuals , Jonathan and Jon who set the right price , presented the property very well and were tenacious and helpful right to the end to see the transaction through .
Agent replied · 6 February 2025
Hi Stuart, congratulations on the sale of your flat! We're delighted to hear Jonathan and Jon were on hand to help throughout the process. Should you need any help in the future, we're here to help. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chestertons Surrey Quays
Has Chestertons Surrey Quays won any awards?
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
