Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a great experience speaking with…
I had a great experience speaking with Carl J. from the Chestertons maintenance service. They were friendly, professional, and efficiently addressed my boiler issue. I felt supported throughout the conversation, and they were more than happy to assist with any queries.
Scott · 11 October 2024
Agent replied · 23 October 2024
Hi Scott, thank you for taking the time to leave a review. We're thrilled to hear that your boiler issue was sorted and Carl was on hand throughout the process. If you need anything else, please let us know.
★★★★★ 5/5
GoogleNatalie has been immensely helpful in the process of settling in, aiding in any issues and requests without skipping a beat.
She has made an otherwise stressful process of moving completely manageable and continues to provide great service.
Levi · 25 October 2019
Agent replied · 23 October 2024
Thank you Levi! Brilliant feedback!
★★★★★ 5/5
TrustpilotHelpful advise from Tamara
Tamara Price has been really helpful and patient giving us advise when offering to potential lettings. She has been guiding us with the process.
Maria · 1 September 2022
Agent replied · 6 February 2025
Thank you Maria!
★★★★★ 5/5
TrustpilotHelpful with deposit negotiation process.
Asha Allert was extremely helpful with the deposit negotiation process.
Aryan · 9 November 2023
Agent replied · 6 February 2025
Hi Aryan, thank you for taking the time to leave a review. We're happy to hear that Asha was able to guide you through the deposit negotiation process. Wishing you all the best!
★★★★★ 5/5
TrustpilotRenting with Chestertons
Quick and easy process with special thanks to Anastasia who was extremely helpful from viewings to finalizing move in
Dan · 1 March 2023
Agent replied · 6 February 2025
Hi Dan, congratulations on your new home! We're happy to hear Anastasia made the process easy for you. Should you need anything in the future, please let us know. Best wishes!
★★★★★ 5/5
GoogleVery helpful and professional , I will definitely use this agency in the future, special mention to Carmen Vigneron : always friendly and goes the extra mile to help clients.PositiveProfessionalism
Luigi · 24 October 2021
Agent replied · 23 October 2024
Thank you for the great review Luigi! It’s fantastic to hear about our team going the extra mile and making a difference.
★★★★★ 5/5
GoogleI had an amazing experience with Natalie she was extremely attentive and helpful when helping me throughout the entire process I would recommend Natalie to any new renterPositiveResponsiveness, Quality, Professionalism
Zena · 24 October 2021
Agent replied · 23 October 2024
Thank you for the great feedback!
★★★★★ 5/5
TrustpilotSeamless move, great service
Helped to make my move seamless and as stress-free as possible! Tanya made sure everything ran smoothly and it was a relatively easy process. Thank you team!
Georgia · 6 April 2022
Agent replied · 6 February 2025
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Anežka · 25 July 2023
Agent replied · 6 February 2025
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleGreat communication and excellent responsiveness in relation to a purchase - Lloyd has been exceptional. Leaps and bounds above any other estate agent interaction we have had previously!
Jatinder · 9 February 2022
Agent replied · 8 February 2025
Thank you for the 5 star review Jatinder! It’s great to hear our staff were leaps and bounds above the other agents you’ve dealt with.
★★★★★ 4/5
TrustpilotAsha co-ordinated effective solution to hot water issue
Asha provided assistance with resolving hot water issue in my property which was a similar issue incurred less than a year previously. After an initial quote, she followed up with the original contractor and co-ordinated an efficient and effective solution at a realistic cost.
Adam · 11 August 2024
Agent replied · 6 February 2025
Hi Adam, thank you for sharing your feedback with us. We're happy that the hot water issue is now resolved and Asha made the process easier. Should you need anything else, please do not hesitate to reach out again.
★★★★★ 5/5
TrustpilotWell Done
Lauren is very professional. She is very helpful and friendly. A great experience with Chesterton. Thanks Lauren for finding me this lovely place.
Clara · 23 September 2022
Agent replied · 6 February 2025
Thank you for sharing Clara!
★★★★★ 5/5
TrustpilotThankyou Tamara
Tamara was amazing at helping us find a flat when the market is so difficult, amazing communication through the whole process and so reliable
Megan · 12 August 2022
Agent replied · 6 February 2025
Thank you for sharing Megan!
★★★★★ 5/5
TrustpilotTamara is great!
Tamara was extremely personable and lovely when helping us find our flat. She helped us put the best offer we could, and I highly recommend!
Madison · 29 June 2022
Agent replied · 6 February 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotStephanie Russo at the Hornton St…
Stephanie Russo at the Hornton St office handled a number of my properties over the past few years. I have given her a 5* review as she was always very responsive and prompt, gave good advice, and most importantly, delivered on the advice given.
Gerry · 7 August 2024
Agent replied · 6 February 2025
Hi Gerry, thank you for sharing your experience with Stephanie. It's lovely to hear that you've worked with her over the past few years to manage your properties. Please do let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Mrs · 23 August 2024
Agent replied · 6 February 2025
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
GoogleLloyd was very supportive through the home buying process, providing quick responses and facilitating the process as much as possible. We will certainly reach out to Lloyd as a buyer or seller.PositiveResponsiveness, Professionalism
Vanessa · 9 February 2021
Agent replied · 8 February 2025
Thank you for the great review Vanessa! I am pleased to hear that Lloyds hard work helped make the process easier and that you would look to use again in the future.
★★★★★ 5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Yulia · 8 March 2024
Agent replied · 6 February 2025
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Nyall · 10 May 2023
Agent replied · 6 February 2025
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat service from Ally
Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.
FC · 28 February 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
Francesco · 30 April 2026
★★★★★ 5/5
GoogleFound a wonderful flat with Grace from Chestertons, who was so patient and helpful!
Ella · 1 September 2025
Agent replied · 22 October 2025
Thank you, Ella! We're thrilled to hear you found a wonderful flat with Grace. Our team always strives to provide exceptional service, and it’s great to know that Grace made your experience enjoyable. If you need anything else, we're here to help!
★★★★★ 1/5
TrustpilotWorst agency
Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices.
Florina · 23 March 2025
★★★★★ 5/5
TrustpilotProfessional
Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.
Tristan · 13 October 2023
Agent replied · 6 February 2025
Thank you very much for the review Tristan. Have a great weekend!
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