Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service from the Chestertons team
I've had pretty poor experiences with estate agents in the past, but Chestertons have been great. Seamless service and I never felt like I was being messed around.Jess, in particular, was great to work with. Open and honest, as well as speedy and professional in her responses
Peter · 23 April 2024
Agent replied · 9 February 2025
Hi Peter, thank you for taking the time to leave a review. We're sorry to hear you didn't have great experiences with other agents but happy to hear this isn't the case with us. Should you need anything else, please do not hesitate to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotResponsive and responsible
Good management. Catherine is very helpful. Thanks!
RW · 31 October 2023
Agent replied · 6 February 2025
Thank you for the review!
★★★★★ 5/5
TrustpilotChesterton's has been a great for Short Lets
Chesterton's has been a pleasure to deal with. A top notch and professional company. I would want them to manage my properties. Joyce Pau from the management team has been part of the reason we've been so happy with our short let experience. She's very prompt and handles any maintenance concerns quickly and professionally.
John · 21 November 2023
Agent replied · 6 February 2025
Thank you for your review John, we're happy to hear Joyce has been on hand to help you throughout your short let with us. Best wishes!
★★★★★ 5/5
TrustpilotAtifa has done a great job to ensure…
Atifa has done a great job to ensure all the tenants and us(the landlord) have received all documents in a clear and timely manner. Most impressed with the seamless process. A pleasure to work with them.Well done to Chestertons Team
Soni · 21 August 2024
Agent replied · 6 February 2025
Hi Soni, thank you for taking the time to write a great review. We are so glad Atifa done a great job to ensure all documents were received in a clear and timely manner. We appreciae the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotRenting my flat through Chestertons has…
Renting my flat through Chestertons has been very smooth and professional throughout. Marine Signoret who has been my point of contact has been very supportive and always provided / answered any questions I had quickly!
Mais · 8 November 2024
Agent replied · 6 February 2025
Hi Mais, thank you for sharing your feedback with us. We're delighted to read that Marine was on hand to assist with any questions you had. Wishing you all the best!
★★★★★ 5/5
TrustpilotHighly recommended
I recently had the pleasure of working with Chestertons during my search for a rental flat. I am extremely satisfied with their professionalism and customer service, and I am particularly grateful for Ollie Ennis agent whose expertise made the renting process very smooth.
Consumer · 28 June 2024
Agent replied · 6 February 2025
Good afternoon,Thank you for the great review and sharing your experience with Ollie.We are so glad you were satisfied with the teams professionalism and customer service.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
GoogleNatalie was so professional, knowledgable and kept us in the loop all the time. I would not think twice about recommending her and Madley. She really was outstanding and a joy to work with.
Janice · 25 October 2019
Agent replied · 23 October 2024
Thank you for the great feedback on our team! Outstanding is what we aim for so glad to hear we reached it.
★★★★★ 5/5
TrustpilotGreat service by Shakil
I have recently moved to a new flat which is managed by Chestertons and I can say they are really helpful. They are always available for instant support whenever I face any issues. Special thanks to the property manager Shakil who is managing the property as he is always available for any support.
Kumar · 6 December 2023
Agent replied · 6 February 2025
Thank you for your review Kumar and congratulations on your new home! Should you need anything else, please do get in touch with Shakil and the team.
★★★★★ 5/5
TrustpilotZelda Carr is a welcome addition to the team
Zelda Carr has brought a welcome level of more professional service to the day to day management of my properties with Chestertons. Her pro active approach gives me confidence that things will just get done. This is good to see.
Ravinder · 17 August 2024
Agent replied · 6 February 2025
Hi Ravinder, thank you for taking the time to write a great review and sharing your experience with Zelda. We are so glad Zelda was pro active and was professional giving you confidence. We appreciate the support and should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotQuick and efficient
After contacting the Chestertons management office, Isiah Samuels returned my call. He listened to my query I was then sent the information needed. It was quickly and efficiently sent. What was a very stressful experience was sorted. Thank you so much
Paul · 29 July 2024
Agent replied · 6 February 2025
Hi Paul, thank you for taking the time to write a great review. We are so glad Isiah quickly and efficiently sent the information you needed and sorted the stressful experience. If you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotMillie Brandon was exceptionss as l in…
Millie Brandon was exceptionss as l in her attention to detail, momentum, honesty and clarity. A wonderful and surprising collaboration.
Roo · 23 August 2022
Agent replied · 6 February 2025
Thank you for the five stars
★★★★★ 5/5
TrustpilotThank you to Heather and the team
Thank you to Heather and the team at Chestertons who made moving super easy and very grateful for her help and the great service.
Robin · 16 February 2022
Agent replied · 6 February 2025
Thank you for the 5 stars - so please to hear Heather was able to help make the move a little easier!
★★★★★ 5/5
GoogleCarmen from Madley was very professional. She made the process of renting into a flatshare an easy and smooth one. Pleasure to have dealt with herPositiveProfessionalism
Salman · 24 October 2021
Agent replied · 23 October 2024
Thank you for the 5 star review Salman, we are glad you enjoyed working with our team and that the process was easy!
★★★★★ 5/5
TrustpilotNishaad was a pleasure to deal with!
Nishaad was a pleasure to deal with! His professionalism and friendliness were top tier from the beginning, and his willingness to help never waivered.
Ifra · 14 February 2022
Agent replied · 6 February 2025
Thank you for sharing Ifra!
★★★★★ 4/5
TrustpilotChestertons: Ryan Briggs
Ryan Briggs has recently taken over managing my son’s flat tenancy. He is very pleasant to deal with, efficient and gets things done. He has made it his job to understand the property he has inherited. So far, so good.
Warwick · 13 August 2024
Agent replied · 6 February 2025
Hi Warwick, thank you for taking the time to leave a review for Ryan. If you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotLeusa was super kind
Leusa was super kind! She was so energetic and had so many details to share.
Kelly · 24 February 2023
Agent replied · 6 February 2025
Hi Kelly, thanks for taking the time to provide this feedback! Leusa is a superstar, so we're not surprised by the energy and assistance you received. Wishing you all the best!
★★★★★ 5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Katherine · 27 July 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
GoogleNatelia has been arranging the rent for me and she is very professional and responsible. She is a very enthusastic for her job and knowing my requirement well. Thanks for a great work!
Ellen · 25 October 2019
Agent replied · 23 October 2024
Thank you for the fantastic feedback Ellen!
★★★★★ 5/5
GoogleHad a very pleasant experience with Madley Agency. Huge thanks to Carmen for being professional, patient and helpful.
Ehsan · 10 October 2022
Agent replied · 23 October 2024
Thanks Ehsan, we are pleased you had such a pleasant experience dealing with us.
★★★★★ 5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Tooting · 26 January 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
GoogleNatalie from Madley was a great help to us finding a flat first time in Ealing Broadway. Happy to answer our questions and help in any way she could. Would highly recommend
Aaron · 10 February 2020
Agent replied · 8 February 2025
Thanks for the great feedback Aaron!
★★★★★ 5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Eliseo · 30 September 2024
Agent replied · 6 February 2025
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
★★★★★ 5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Julie · 27 September 2022
Agent replied · 6 February 2025
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
★★★★★ 5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Leo · 12 August 2022
Agent replied · 6 February 2025
Thank you for sharing Leo!
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