Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience working with Chesterton's
I recently relocated to the UK with my family and had a very challenging time finding an apartment that would totally meet our needs. As luck would have it, I came across an apartment listed by Chesterton's. While that particular space wasn't available anymore, the agent Madi immediately found two similar properties to show us, one of which we immediately fell in love with. She guided us through the entire negotiation and rental process, additionally the Chesterton's secure online portal made the process very seamless and transparent. They also provided a thoughtful move in package with some essentials and this added touch was really thoughtful. The team have been so very helpful and proactive and I would definitely be referring others to them.
Onajite · 15 February 2022
Agent replied · 6 February 2025
Thank you so much for your review. We are so pleased to hear!
★★★★★ 5/5
TrustpilotExceptional estate agent
Tanya Malik was nothing but professional, outgoing and extremely helpful. Made the process of moving so seemless and stressless. Thank you so much! She really is a credit to the company.
Leandra · 6 April 2022
Agent replied · 6 February 2025
Thank you for your review Leandra. We are pleased to hear this!
★★★★★ 5/5
TrustpilotXiaoyi has been great
Xiaoyi has been great - answers fast and helps us with whatever we need effectively
Afonso · 12 October 2023
Agent replied · 6 February 2025
Thank you very much for the 5 star review Afonso
★★★★★ 5/5
TrustpilotGreat experience. I cannot recommend highly enough!
This is my second tenancy through Chestertons in the last few years and in both instances the level of service I’ve received, especially from Olivia but indeed the whole team, has been second to none. Prompt responses to all my queries (even outside of usual hours), great flexibility with viewing times and then an incredible follow up service helping me to secure a wonderful flat in St Katharine Docks.I’m sure the experience of my new landlady and landlord has been just as seamless from their side. I cannot recommend highly enough!
Ricky · 9 February 2022
Agent replied · 6 February 2025
We hope you're very happy in your new home!
★★★★★ 5/5
GoogleMy agent Natalie was great she helped me out a lot l think this agency is really good they are always there when you need them couldn’t be happier with there service
Dawn · 9 February 2022
Agent replied · 8 February 2025
Thank you for the 5 star review and the lovely comments!
★★★★★ 5/5
Trustpilot5 Stars
Both Brooke and Suzan were really friendly and helpful during the entire move in process
Jack · 9 October 2023
Agent replied · 6 February 2025
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotRisida Greeganage
Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.
Christopher · 31 October 2024
Agent replied · 6 February 2025
Hi Christopher, thank you for sharing your experience with us. We're happy to read that Risida was on hand to assist you and made the process a smooth one. Best wishes!
★★★★★ 5/5
TrustpilotThanks Daniel Sie!
Just wanted to say a huge thank you to Daniel for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!
Carlin · 25 March 2022
Agent replied · 6 February 2025
Thank you for leaving your review with us Carlin!
★★★★★ 5/5
TrustpilotWe had great support from Chestertons…
We had great support from Chestertons on closing the rental contract. Everything was done on a timely and responsive manner. Particular thanks to Madi, she was great support!
Farid · 9 August 2022
Agent replied · 6 February 2025
Thank you for sharing Farid!
★★★★★ 5/5
TrustpilotStrongly recommend
Lily is great person to deal with: professional, knowledgeable and considerate. Quick to respond and overall very helpful, leading to a great experience.
Kate · 15 February 2023
Agent replied · 6 February 2025
Hi Kate, thank you for leaving this review - it's great to hear that Lily was on hand to assist you with your property search! Should you need any further assistance, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Sophie · 29 January 2024
Agent replied · 6 February 2025
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 4/5
TrustpilotSupportive Staff
The staff was very helpful throughout the process and provided support when needed. Nikita was particularly good at managing the property
Dylan · 12 April 2023
Agent replied · 6 February 2025
Hi Dylan,Thank you for taking the time to leave this review. It's great to hear how supportive Nikita has been! We wish you all the best, and please do reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotRecommended company
We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness. Our current property manager, Richard, is wonderful and has been taking great care of us. Prompt responses and efficiently. Great company
Manuel · 4 December 2024
Agent replied · 21 February 2025
Hi Manuel, thank you for taking the time to leave a great review and for being with us for over 6 years. We appreciate the kind words. Best wishes.
★★★★★ 5/5
TrustpilotExcellent Service and Team
We had a great experience working with Nishaad Ali from Chestertons Pimlico office. The whole process went smoothly. Nishaad was very friendly and prompt to reply to our queries. Highly recommended!
Elif · 14 February 2022
Agent replied · 6 February 2025
Thank you for sharing Elif!
★★★★★ 5/5
TrustpilotStav was fantastic in helping us secure…
Stav was fantastic in helping us secure our apartment. He went above and beyond and tied up the deal at 10pm on a Friday night. Highly recommend him as an agent!
Charles · 9 February 2022
Agent replied · 6 February 2025
We are so please to hear, thank you!
★★★★★ 5/5
TrustpilotAll very quick and easy toeasy complete…
All very quick and easy to complete thanks to Suzan Salih
James · 22 December 2023
Agent replied · 6 February 2025
Dear James,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotProperty rental
Chestertons has managed the rental of a flat for me for some years. The changeover for new tenants this year was complicated due to timing and I was on vacation. A number of issues came up regarding cleaning etc and Chesterton's were great and arranged everything. The team supporting me on this occasion were great and went out of their way to help.
Siobhan · 10 September 2023
Agent replied · 6 February 2025
Thank you for taking the time to leave us a review. We've shared this with the Fulham Road team - have a wonderful week!
★★★★★ 5/5
TrustpilotChestertons rental management
Ryan Briggs has been excellent at providing tenant assistance for me since shifting in 6 months ago.
New · 3 March 2025
★★★★★ 5/5
TrustpilotPositive Rental Management Experience with Chestertons
We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.
Miss · 11 December 2023
Agent replied · 6 February 2025
Hi Miss Yan, thank you for taking the time to leave a review. We're happy to hear you've found our portal user friendly and our team has provided first-class service. Should you need anything else, please let us know.
★★★★★ 5/5
TrustpilotHugo was instrumental in letting our…
Hugo was instrumental in letting our flat out. He is diligent and proactive. Hugo was an absolute pleasure to work with and he is the reason we used Chesterton's.
Jj · 18 April 2022
Agent replied · 6 February 2025
Thank you for the wonderful review!
★★★★★ 5/5
TrustpilotNew level of Service
New level of Servicewe have been renting this flat with Chesterton's for more years than I care to remember - but this last one was definitely a big step forward.the applicant reports in particular were so much better and much more informative than previously.Emma and Sarah (654 Fulham Rd )have both kept in touch and been supportive throughout the process. Very Happy.
Charles · 23 September 2023
Agent replied · 6 February 2025
Hi Charles, thank you for taking the time to leave us a review. It's great to hear that you've been renting with us for a number of years and you enjoy our updated applicant reports. Should you need any further assistance, please feel free to let the team in Fulham know. Best wishes!
★★★★★ 5/5
TrustpilotGreat service
As a buyer, I received great service from Neil and his team. Very easy to contact and communicate with and very helpful in ensuring the whole process went smoothly.
Timothy · 10 April 2022
Agent replied · 6 February 2025
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
GoogleSmooth and professional! Carmen was very helpful and provided all the assistance I needed. She also took time to answer all of my questions and explain the steps of the process.PositiveQuality, Professionalism
Rayan · 24 October 2021
Agent replied · 23 October 2024
Thank you for the 5 stars and excellent review!
★★★★★ 1/5
TrustpilotClueless cowboys
Clueless cowboys I have been a landlord 20 plus years and dealing with this company has been painful !! AvoidNo my review is 100% authentic I don’t need to prove this or be bothered by you any more !! If you want more information you are very welcome to email me directly. But you have wasted literally hours of my time .
JJC · 19 September 2023
Agent replied · 6 February 2025
Hi there, thank you for providing further details privately so we can look into this for you. Unfortunately we cannot locate you within our systems based on the initials you provided for your name and the email/phone number. We are concerned by your comments so if you could please email us at social@chestertons.co.uk with your full name and any further details we'd really appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
