Trusted Agent profile · Southwark
★★★★★
1,931 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,931 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Natasha Evans
Thanks Natasha Evans, manager Chesterton’s, for the high quality and good service which arranged my compliance checks.
Thank you for taking the time to leave a review for Natasha and the rest of the team. It's lovely to hear that your compliance checks went through smoothly!
4/5
TrustpilotThanks Niema!
Thanks Niema! Great and efficient work.
Hi there, thank you for taking the time to leave a review for Niema, she'll be delighted to see this. Please do let us know if you need anything and we'll be happy to assist!
5/5
TrustpilotWorking with Samuel Philips and the…
Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.
Dear Gelvin,Thank you for leaving us a 5* wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotOur property manager Preya was always…
Our property manager Preya was always very helpful with any issue. This made our moving experience stress free
Hi Eamon, thank you for taking the time to leave a review for Preya. We're happy to hear she was on hand to assist where possible and made your moving experience stress free. Should you need any further help, please do get in touch. Best wishes!
5/5
GoogleDealt with Carmen who was absolutely fantastic. Very experienced and managed our expectations very well. Went out of her way to do virtual viewings and in person viewing when we were back in the country. Helped us through every process and settling in.
1/5
TrustpilotWorst experience with renting
I have rented with Chestertons and I wouldn't do it again nor recommend it to anyone. The post renting process/ client support is close torture, with lengthy times, lack of reply, and no solutions - e.g., our house pipes were broken for the full 1st month of renting, and we needed to call Chestertons every day until we had a solution for the problem because no one there was able to solve it. This happened with other aspects of the tenancy.The organization is super bureaucratic and not flexible, we tried to change tenants - a common process, amending the contract - at the end of the 1st year of tenancy, and Chestertons refused to amend, allow for sublet or any solution, justifying it with "this is not our process". Additionally also refused to do a short-term agreement, because, and I quote - "our minimum is 6 months" - even though it fitted both the tenants' and landlord's needs.I study with 500 other people and never heard about an experience that was so bad with a renting agency
Thank you for getting in touch Henrique. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
GoogleExcellent service, professional team & great use of technology. Our Agent was Carmen, everything that we wanted to know or any issue we had she got it solved. Definitely recommend the entire team!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great feedback and 5 stars Ovidiu! It’s great to hear that the technology we use is making the process easier for tenants.
5/5
GoogleNatalie was amazing in helping us in the process of finding the place, putting down the offer and then navigating the bureaucratic process of references. She replied very quickly and with a great positive attitude.PositiveResponsiveness, Professionalism
Thank you for the 5 stars and great review Bogdan!
5/5
TrustpilotGreat Service
Working with Chestertons for has been a great experience. I have found Catherine, my property manager, to be responsive and helpful to both me and my tenants, which has helped in making the experience a pleasant and straightforward one. I feel confident that the necessaries, and my property, are taken good care of.
Hi Danny,Thank you for taking the time to write a great review. We are so glad Catherine is responsive and helpful making your experience straightforward.We appreciate your support and should you need any further assistance, we will be happy to help.Best WishesChestertons
1/5
TrustpilotWas not told there was a primary school…
Was not told there was a primary school right next to my studio, and there's screaming non stop from 9am-4pm Mondays to Fridays. Been trying to talk to my agent about it, but he's ignored me for the past two weeks. Great service. Still not sure how to get this sorted.Edit: I was liasing with Cosmo, and he finally responded after two weeks, saying there's nothing he can do because he does not manage the property. He also said that the only way I can leave is if I pay the rent up until the break clause.
Thank you for getting in touch Cassandra. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotSiannie Clayton
Siannie is simply the best. Personable, pragmatic, diligent, service orientated and a good sense of humor.
Thank you for your feedback Leopold, Siannie will be delighted to see this! Please do reach out if you need anything else from us.
5/5
TrustpilotManagement
We have had our flat managed through Chestertons and are so grateful to Kacey for all the hard work she’s put in over the past year. It has been a bumper year of the unexpected so it’s good to have stayed on track!
Hi Hilary, thank you for leaving great feedback. We are so glad Kacey has been so helpful. Should you ever need anything further, we are always here to help.
5/5
TrustpilotWe didn't end up using chestertons but…
We didn't end up using chestertons but the service from Tamara Price was great. I felt bad we didn't end up going with them but something more suitable came up.
Thank you for sharing!
5/5
TrustpilotMy experience with Akikur
My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.
This is so wonderful to hear, thank you for sharing your experience
5/5
TrustpilotThank you, Delphine!
A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!
We are so pleased to hear your experience with Delphine at Chestertons. Thank you for sharing!
5/5
TrustpilotI have dealt with Akikur Rahman for a…
I have dealt with Akikur Rahman for a number of years. His knowledge, professionalism and expertise is second to none. Always goes above and beyond. Couldn’t recommend him and his team enough.
Thank you for taking the time to leave such a great review!
1/5
TrustpilotChesterton Camdens - Truly Terrible
Poor management, untrustworthiness and rudeness - stay far away if you want your property sold in time, or your calls ever answered!I started off with high hopes when I originally met the team as they seemed friendly and engaged. However, once I agreed to market with them the service started to decline. I never got a proper comparison of the different buyers’ offers and do not feel I was in a position to make an informed choice, but rather pushed into what was easiest for them.After the offer was accepted, they completely dropped the ball in monitoring the process. The buyer’s solicitor didn’t start the legal process for 6+ weeks and Chesterton’s didn’t pick up on this or notify me, it seemed they were only aware of this when I pointed it out to them. They frequently made promises about ways they intended to better manage the process but then would not follow through and often outright ignored specific requests. As a result of their mismanagement there was a 6 week lag between when I was ready to exchange on my onwards purchase and when exchange took place on my sale, even though I started the process of the purchase after the sale. This of course caused a lot of stress to myself and the onwards seller and I often felt the chain was at risk of collapsing. Because of their mismanagement, I estimate i spent easily 1 hour / day in the final weeks of the process. The team frequently misled me or omitted information. By the end, it was clear to me that i couldn’t trust them. A few of the team were disrespectful, rude and dismissive to me on the phone and on email. I at times had to revert to emails following calls because the agent refused to listen to me and just cut me off / spoke over me throughout.
Thank you for getting in touch Robyn. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotFantastic customer care…
We have had the opportunity to work with Andrew Z and from the first introduction it has been an absolute pleasure. He made our search for an appropriate property very seamless. He went out of his way to find the perfect property for our needs. As we are moving from another country we had specific needs and Andrew took all of that into consideration when finding our perfect place. We can’t thank him and the rest of the staff at Chestertons enough for their help! I would recommend them over every other agency!
Thank you for your review Keri! We are so pleased to hear this.
5/5
TrustpilotThe whole lettings team at Chestertons…
The whole lettings team at Chestertons assisted me as a first time landlord with professionalism and thorough guidance...a special mention to Emily, David & Gee for their support.Thankyou guys, great service 😊
We are so pleased to hear of your positive experience with Chestertons. Thanks for sharing!
5/5
GoogleI ve dealt with Carmen, she was so helpful throughout the process, very responsive and enthusiastic. She is one of the best Agents i have ever dealt with!
Brilliant to hear this feedback Antonia!!
5/5
TrustpilotEllie and her team are great to work for
Ellie and her team are great to work for & always friendly, efficient and productive.
Thank you for your review Phil, this is amazing to hear!
5/5
GoogleFor the first time we’ve had a very positive experience with moving to a new rental property. This is thanks to Natalie Ewan’s hard work! She’s a breath of fresh air and I’m so pleased she’s our point of contact for our new flat. Natalie was very considerate, supportive and went above and beyond to ensure we had a good experience and moved in as smoothly as possible. Thank you very much!
4/5
TrustpilotSamira was prompt and thorough with our…
Samira was prompt and thorough with our PAT certificate - thank you !
Hi Sanjay, we're happy to hear your PAT certificate is sorted! Have an incredible 2024 and let us know if you need anything else.
5/5
GoogleI would definitely recommend Madley. We rented an apartment with then and everything was done very quickly and easily. Carmen was our agent, she's very professional and an amazing person, I'm very grateful for her.
Hi Ana, thank you for the 5 stars and recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
