Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience through First time BTL
We have dealt with Alesco in relation with 2 properties. They have been very helpful throughout the process and given we were first time BTL buyers, they did everything to make it easier for us at every step whether it is following up solicitors and builders or guiding us through the next steps. A special shoutout to Stefanie Kotonou, she has always been available to help us out whenever we needed help. Overall a seamless buying end to end process experience and will definitely recommend them to others and hope to deal with them again in future.
Vivisteria · 10 June 2024
★★★★★ 5/5
TrustpilotThis is our first Investment property…
This is our first Investment property and we initially dealt with David who was very clear and thorough on how the process would work. He was available to answer our questions, of which there were a lot. Once the ball got rolling, Stefanie took over from David to assist with the exchange and again was on hand for our questions and kept us up to date on the progress. We have just exchanged and now waiting for completion, but so far we are very happy with the level of service Alesco has provided. As first time investors, they have made the process as simple as possible and helped guide us through everything.
Rik · 9 June 2024
★★★★★ 5/5
TrustpilotDeclan has been extremely professional
Declan has been extremely professional, attentive, patient, and helpful throughout the process of buying an investment property with his company. I used to call him over the weekend, late hours and he was always eager to help even out of his official business hours. I have done things with other guys from other companies, but he is so exceptional.His good attitude made me to purchase two investments with Alesco within 6 months. I will not hesitate to deal with him and Alesco in the future.
Baba · 23 July 2021
Agent replied · 26 October 2024
Hi Baba,Thank you for your positive review - we really appreciate you taking the time to write this. We are very pleased to hear that Declan's advice and professionalism was second to none and helped you throughout the process of exchange. I will pass on your kind words!Alesco Operations Team.
★★★★★ 5/5
TrustpilotHave to say I am really impressed with…
Have to say I am really impressed with Christian and the team at Alesco. Went over and above what I asked for and I’m very happy with the results. Everything has been smooth and easy to deal with , going to re use the service when I’m in a buying cycle next. If there were 6 stars I’d give it.
Reece · 21 September 2023
Agent replied · 26 October 2024
Thanks Reece, the team appreciate the positive feedback! We look forward to working with you again in the future. Alesco Operations Team
★★★★★ 5/5
TrustpilotFantastic! Would highly recommend Jasvir!
I’d been searching high and low for months for the right property with several other brokers which all fell short of my criteria and expectations. I had my heart set on a particular area of Manchester and never thought of entertaining other options. However, fortunately I came across Jasvir at Alesco, who went above and beyond every other broker I’d worked previously worked with. He managed to open my eyes by exploring every option on the table which led him to finding me a property which ticked all my boxes, but was also bigger, better, had parking, as well as outdoor space. All for an unbelievable price in comparison to the current market.. deal of the century?!He was an absolute pleasure to work with from start to exchange. Always available to answer any questions, queries or worries I may have had, then also backed them up with solid information. I can’t thank him enough. A special mention must go to Molly also, who combined with Jasvir made this purchase a simple and effortless experience. Thank you!
Graham · 25 June 2021
Agent replied · 26 October 2024
Hi Graham, Thank you very much for sharing your experience with us! We are so pleased Jasvir went above and beyond to find you the perfect property - our brokers take pride in offering the best deals on the market! Thank you again, Alesco Operations Team.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, help with every step from Daniel and team
Geordie · 9 October 2025
Agent replied · 22 October 2025
Hi Geordie,
Thank you for your kind review and for choosing Alesco Property. We’re delighted to have you on board and look forward to supporting you throughout the purchase and beyond. If you need anything at any stage, our aftercare team is here to help.
Warm regards,
Alesco Property, Client Services & Aftercare Team
★★★★★ 5/5
TrustpilotPurchase of Albion House
What can I say, first of all special thanks to Ben and Molly, they were fantastic and professional in dealing with our first buy to let purchase. Communication was fantastic and we were provided with information about the various stages in the purchase. Ben was always calling weekly to provide update and offering any help. Molly was ever so swift in her response and help in chasing whoever needs chasing. Wish I could give beyond a 5 star because they truly went above and beyond in making the exchange a success. Looking forward to completion.
Ike · 16 April 2021
Agent replied · 26 October 2024
Hi Ike,Thank you for sharing your positive experience with us - we're delighted Ben and Molly offered an exceptional service and assisted with you every step of the way! Alesco Operations Team.
★★★★★ 5/5
TrustpilotI wanted to expand into Birmingham
I wanted to expand into Birmingham, where I currently own a few properties. I valued the opportunity's supporting data, which included comparable rents, area growth, and projected yields. It seemed less sales-oriented and more analytical. That strategy worked for me.
Willow · 12 March 2026
Agent replied · 24 May 2026
Hi Willow,
Thank you so much for taking the time to share such a detailed and thoughtful review, we really appreciate it!
It's great to hear that you're expanding your portfolio into Birmingham, and we're delighted that the data we provided, from comparable rents and area growth through to projected yields, gave you the clarity and confidence to make an informed decision. We always aim to present opportunities in an honest, evidence-based way, so knowing that our analytical approach resonated with you is really rewarding to hear.
We look forward to supporting you as your Birmingham portfolio grows, and we're here whenever you're ready for the next step!
Kind regards,
Alesco Property, Customer Service Team
★★★★★ 5/5
TrustpilotVery pleasant professional and warm staff
Second time to exchange property with alesco..experience very smooth ..very warm staff.. I had chance to know becca Gemma and especially Paul who i trust him and his professnal views ..they all were professional and accompaniied me through the whole process...they accepted my remarks and got a professional answer all the time..
Said · 19 June 2025
★★★★★ 5/5
TrustpilotI had no idea where to begin because I…
I had no idea where to begin because I had never invested in real estate before. I was able to grasp the fundamentals without feeling overwhelmed by the first discussions. For me, it was different because it wasn't hurried.
Caleb · 18 March 2026
Agent replied · 24 May 2026
Hi Caleb,
Thank you so much for sharing your experience with us, this truly means a lot to the whole team!
Starting out in real estate for the first time can feel daunting, so we're really glad to hear that our initial conversations helped you feel at ease and confident in understanding the basics. Taking the time to guide our clients at their own pace is something we genuinely care about, and it's wonderful to know that came through for you.
We're excited to continue supporting you on your property investment journey, and we're always here whenever you need us!
Kind regards,
Alesco Property, Customer Service Team
★★★★★ 5/5
TrustpilotReal Estate is a very complex and at…
Real Estate is a very complex and at times can be very frustrating that’s when you need someone or a team or a company to hold your hand and walk you through the storm and that’s exactly what Jan And Gemma did their professionalism ,expertise and persistence to make sure everything goes smooth was admirable. This is coming from someone who has been through it quite a few times a different parts of the world. I don’t know about the other people that I saw named in the reviews as long as they work for the same company, there’s something to be said however I have to stick with Jan ,55 years of real estate dealing. He is one of the best I’ve ever dealt with kind ,professional and just simply awesome also there’s nothing to be changed. Just stay the same thank you again for all your effort throughout this process
Mikaehl · 2 May 2024
★★★★★ 5/5
TrustpilotOutstanding
I dont often write reviews, but I felt compelled to complement David and his team for the outstanding work they have done for my business in the last 2 months. Not only is David professional and precise but what is more exceptional is his outstanding knowledge of his sites. I have complete trust in his judgement about the investments he offers me. He took the time to understand my investment style and the the type of properties I was looking for. Every property he put in front of me is well thought out and complety matchedmy requirement. David understands investors and knows how to build successful portfolios. He followed through the investments right to completion and was always at the end of the phone when I needed him. I count myself very lucky to have met such a bright hardworking young man.
Rupinder · 6 December 2020
Agent replied · 26 October 2024
Hi Rupinder, We're very delighted to hear that your Alesco experience has been so positive and that David has worked hard to find the perfect investment opportunities for you. Thank you for your kind review, we will certainly pass on your kind comments. Alesco Operations Team.
★★★★★ 5/5
TrustpilotGreat Experience, Excellent Support
It was an excellent experience dealing with Alesco, particularly Keith Gyasi, throughout the buying process. Keith took care of everything from start to finish while keeping us informed at all stages, sometimes going above and beyond his usual role and responsibilities. I wish Keith and Alesco all the best and highly recommend their services to property buyers/investors, especially those who are overseas and cannot be in the UK due to pandemic restrictions. These guys are best in the business.
Abrar · 22 February 2021
Agent replied · 26 October 2024
Dear Abrar,Thank you so much for your kind words, we're so pleased you had an excellent experience working with Alesco. Our consultants have years of industry knowledge and experience in the market- I will pass on your positive comments to Keith! Thank you for your recommendation. Alesco Operations Team.
★★★★★ 5/5
TrustpilotThis is the first time I have bought a…
This is the first time I have bought a buy to let property via Alesco and it won’t be my last! Really impressed with the whole process and communication throughout. Gemma was superb and always on hand to help with any queries - I would highly recommend
Jennifer · 25 July 2025
★★★★★ 5/5
TrustpilotI used Alesco to invest in a hotel…
I used Alesco to invest in a hotel property, and I was pleased with how open the process was. Before I committed, they helped me understand how bookings would operate and sent me a clear schedule of the steps.
Victoria · 3 March 2026
Agent replied · 24 May 2026
Hi Victoria,
Thank you so much for taking the time to leave us such a lovely review, we really appreciate you sharing your experience!
Investing in a hotel property is a significant decision, and we're so pleased to hear that our transparent approach gave you the confidence to move forward. Making sure our clients fully understand how their investment will operate, from the bookings process through to each step of the journey, is something we consider absolutely essential, so it's brilliant to know that clarity made a real difference for you.
We're excited to see your investment grow and we're always here to support you every step of the way!
Kind regards,
Alesco Property, Customer Service Team
★★★★★ 5/5
TrustpilotThroughout the process
Throughout the process, there was good communication. When I inquired about the legal requirements for foreign investors, I was given clear and practical advice. It gave me a sense of encouragement rather than pressure.
Xavier · 11 April 2026
Agent replied · 24 May 2026
Hi Xavier,
Thank you for taking the time to share such thoughtful feedback! We're really pleased to hear that communication was clear throughout your experience and that our team was able to provide practical, easy-to-understand guidance on the legal requirements for foreign investors. We always aim to make the process feel supportive and empowering rather than overwhelming, so it's wonderful to know that came through. We truly appreciate your trust in us and look forward to being part of your continued investment journey!
Warm regards,
Alesco Property, Customer Service Team
★★★★★ 4/5
TrustpilotI was considering investing in student…
I was considering investing in student housing, and I thought the advice was very helpful. They provided realistic projections, which made it easier for me to choose a property without giving it too much thought.
Naomi · 2 April 2026
Agent replied · 24 May 2026
Hi Naomi,
Thank you for such a wonderful review! We're thrilled to hear that our guidance on student housing was helpful and that the projections we provided gave you the clarity and confidence to make your decision. Student property can be a fantastic investment, and we always aim to present realistic, honest figures so that our clients can move forward with peace of mind rather than uncertainty. It's so rewarding to know the process felt straightforward and well-supported for you. We look forward to seeing your investment grow and being there for you every step of the way!
Warm regards,
Alesco Property, Customer Service Team
★★★★★ 5/5
TrustpilotI liked that before making any…
I liked that before making any recommendations, they enquired about my long-term goals and financial situation. Random properties didn't seem to be being pushed. The choices seemed more in line with what I really wanted.
Samuel · 28 March 2026
Agent replied · 24 May 2026
Hi Samuel,
Thank you so much for this brilliant review! It's really rewarding to hear that our approach resonated with you. Taking the time to understand each client's long-term goals and financial situation before making any recommendations is something we feel very strongly about, property investment is a significant decision, and it's important to us that every suggestion we make is genuinely aligned with what you're looking to achieve. We're glad the process felt personal and purposeful rather than pushy, and we look forward to continuing to work with you in a way that keeps your goals at the centre of everything we do!
Warm regards,
Alesco Property, Customer Service Team
★★★★★ 5/5
TrustpilotExcellent Company
Excellent CompanyI made enquiry about buying off plan property in Manchester and was approached by David Jacobs.He was genuine, attentive and supportive answering all my questions, he was on board and ready to take my call and messages even after office hours and weekends. His knowledge and expertise is commendable really wonderful. I hope to invest more with Alesco and will definitely ask to deal with David again. Being 1st time investing in off plan property I had tonnes of questions but he was always there to answer them.Thank you David 😁.I had pleasure of working with Stefanie in client care taking me through to conveyancing processes step by step and was there to help me with any support I needed until we exchanged.Very pleased with whole process.
Consumer · 16 February 2024
★★★★★ 5/5
TrustpilotI recently began researching buy-to-let…
I recently began researching buy-to-let properties, and the team made the process less daunting. They helped me comprehend the Liverpool market and guided me through possible rental yields. This was extremely informative.
Wesley · 31 March 2026
Agent replied · 24 May 2026
Hi Wesley,
Thank you for such a fantastic review! We're so glad we could make your introduction to buy-to-let property feel approachable and straightforward. Liverpool is such an exciting market right now, and it's great to hear that our team was able to give you a clear picture of what it has to offer, from understanding the local landscape to breaking down potential rental yields. We always want our clients to feel informed and confident, not overwhelmed, so knowing the sessions were informative and helpful means a lot to us. We look forward to supporting you further as your buy-to-let journey progresses!
Warm regards,
Alesco Property, Customer Service Team
★★★★★ 5/5
TrustpilotExcellent service
I have done quite a few investments in the last 12 months with Alesco. After few bad experiences in the past I was very reluctant at the start but Declan has been fantastic and helped me gain confidence in him to be able to do these investments. Molly from after sales has been equally brilliant and always stay in touch and gives me regular updates on the investments. Thank you both.
RJ · 30 September 2021
Agent replied · 26 October 2024
Hi RJ,Thank you for your great review. Our team of experts work very hard to ensure our clients feel confident with their property investment decision making with regular communication and the latest industry knowledge. I will pass on your kind works to Declan and Molly!Alesco Operations Team.
★★★★★ 5/5
TrustpilotJoanne has been amazing
Joanne has been amazing and in my opinion gone above and beyond. Unfortunately the development is a couple of years behind schedule tying up my capital. But Joanne has been brilliant at helping me out with a few critical actions that I will benefit in the long term
DHF · 21 May 2025
★★★★★ 5/5
TrustpilotI emailed Alesco to enquire about propety investments.
I emailed Alesco to enquire about property investments. They called me in minutes, gave me good information and had a follow up call. Very customer focussed and engaged.
P · 8 April 2026
Agent replied · 24 May 2026
Hi Pillay,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to reach out promptly and provide you with the information you needed right from the start. Staying responsive, engaged, and attentive to our clients is something we take great pride in, and it's fantastic to know that this was reflected in your experience. We look forward to continuing to support you on your property investment journey!
Warm regards,
Alesco Property, Customer Service Team
★★★★★ 1/5
TrustpilotWorst experience of my life
The company is not reliable, they don’t search well about the construction, haven’t done any home work before representing the builder or construction, I have been approached by them, in the start showed all good and when things gets delayed and gets worst they run away, not reply on emails, taking calls but no contact, sometimes don’t even know who is the point of contact at builder side, put blame on the builders and escape saying we only agent and cannot do anything.First experience was awful, still paying mortage from the pocket, expenses gone high on this BTL and will never work with them or any argent.
Customer · 12 September 2024
Agent replied · 26 October 2024
Dear Customer, Thank you for your review. Whilst we appreciate you stance, we strongly contest some of these comments. Having been functioning for nearly a decade, we take all comments regarding customer service extremely seriously. For clarity, we conduct a detailed due diligence on all development partners we work with, ensuring both experience, expertise and capability to deliver. However, although unlikely, delays can happen and we do everything we can to assist all parties to a resolution. Our completions team remain available at all times and strive to respond to all queries within 24 hours. If you would like to get in touch with our team to discuss your experience and how we can assist moving forward, please feel free to get in touch. Kind regards, Alesco Operations Team
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