Trusted Agent profile · Southville · Bristol
Verified
★★★★★
1,598 reviews across 3 platforms
268 North Street, Southville, Bristol, BS3 1JA
Part of CJ Hole, see every office.
CJ Hole's office in Southville, Bristol, at 268 North Street, is rated 4.6 out of 5 across 1,598 reviews on three platforms, including 1,522 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the Southville office, from every platform, shown as written. First names only.
5/5
GoogleWe had a good experience buying our first house through CJ Hole. Chloe in the Sales Progression team was always quick to respond, kept us updated and communicated well between all parties to make sure the sale progressed quickly and smoothly.
Hi Charlotte, Thank you for the review, hope you are happy in your new home!
5/5
GoogleWe have bought and sold more than once over more than a decade through C J Hole Southville and have also used their letting management services. All the staff we have dealt with have been helpful and professional. We would particularly like … More
1/5
GoogleOne of the worst property renting experiences ever. Extortionate fees, absolutely no work ethic, never chase up problems in the property - we still have a leak through the ceiling under our shower a month after reporting it with no action taken - and just terrible customer service. They just seem to be a bunch of extremely lazy individuals potentially with too much on their plate but absolutely unable to organise their way out of a paper bag! In summary, id rather hammer nails through my foreskin than use CJ Hole again.
5/5
GoogleI received a tour of a property today, led my Max. He was friendly, welcoming and polite, answering my questions. Any questions he was unsure of he later emailed me, which was a big relief and very helpful.
5/5
GoogleCameron and Ben had been great. As annoying as we may have been as buyers, they remained determined throughout the start of the process!
1/5
GoogleWorst estate agents I’ve ever dealt with. Their estate agent knew nothing about the property they were selling, when I called the office for info they were very uninterested in my questions. We were ready to put and offer in when they called back about my questions but instead dodged my calls and accepted and offer from another buyer and never even contacted us!! Poor service and attitude. Would be very reluctant to go through them for anything.
1/5
GoogleOne of the worst property renting experiences ever. Extortionate fees, absolutely no work ethic, never chase up problems in the property - we still have a leak through the ceiling under our shower a month after reporting it with no action taken - and just terrible customer service. They just seem to be a bunch of extremely lazy individuals potentially with too much on their plate but absolutely unable to organise their way out of a paper bag! In summary, id rather hammer nails through my foreskin than use CJ Hole again.
1/5
GoogleLiterally the worst estate agent experience I've ever had. First property we lined up to see they 'didn't put it in the calendar' and when we had travelled FROM LONDON to view it and were standing outside, we called and were told it had been let. With no apology. Found another to show us which we liked, and zero follow up. Wouldn't touch them with a barge pole now. After reading some of these other reviews feels like we got off lightly!
5/5
GoogleHad max show me around a flat. Was really nice and easy to talk to. Felt like I could chat normally with him straight off the mark which made viewing a lot nicer of an experience.
5/5
GoogleWe used CJ Hole both for selling our property and purchasing our new home this year. Every member of the sales team was very helpful and always on hand to answer any queries we had. … More
Hi Daniel, Thank you for your feedback. Very happy to hear that you were impressed by our … More
5/5
GoogleRenting in Bristol is tough at the time of writing, and had been looking for at least 3 Months. … More
5/5
GoogleReally good service. Some difficulties with buyers pulling out but worked very hard. Stan Pitman did well at keeping me informed. James Dear was great at imparting his knowledge of the market
5/5
GoogleBought a house from these guys recently and had really great service from the team, in particular Nicola Bridges, without whom I am certain the sale would have fallen through. Highly recommend.
5/5
GoogleHad a great viewing on a house on Friday with Liam who was really helpful and was able to answer all of our questions. Thank you!
5/5
GoogleHad a very pleasant viewing with Max today - he was very competent and knowledgeable. Would recommend CJ Hole as a result of our dealings with Max!
5/5
GoogleHad a lovely experience with Callum from the lettings team! Incredibly friendly and accommodating, even with us being 30 mins late to our viewing due to horrendous traffic! Very informative and kind team at CJ Hole :)
5/5
GoogleI was so happy and pleased with Callum today he was so kind and much helpful to me Keep up the good work Thanks and remain blessed 🙏 …
5/5
TrustpilotWe met Louis at the property very…
We met Louis at the property very pleasant and helpful young man was able to answer all our questions
5/5
GoogleMax from the Southville office was very helpful during the process of us finding and moving in to a new flat. He was able to answer any questions we had, which was reassuring to us during what can be a stressful process.
4/5
GoogleChloe provided a very professional service whilst I was buying a property through CJ Hole. She was always clear and responsive in her communication. So I was always aware where we were in the process and what was likely to happen next. She also showed a very personable character and was very helpful in providing advice beyond her role, drawing on her experience in the finance sector.
5/5
GoogleThe approach from the staff was positive , right from the start of enquiry . They registered and emailed us for viewing . The staff ( Max) who showed us the viewing , was very cooperative, we felt at home
1/5
GoogleTotally unprofessional. Lack of communication, and when they did it was half truths and holding back information to make life more difficult for you and get more money out of you. NOTHING was easy with them. I've never been made so upset, stressed and exhausted by a company before. AVOID!
I am sorry to hear that the service you received from our office has left you feeling dissatisfied. If you would like to discuss this further please don’t hesitate to contact me directly on james.dear@cjhole.co.uk or 01179634373, alternatively we do have a company complaints procedure and the details will be supplied upon request. Kind Regards James Dear
1/5
GoogleTotally unprofessional. Lack of communication, and when they did it was half truths and holding back information to make life more difficult for you and get more money out of you. NOTHING was easy with them. I've never been made so upset, stressed and exhausted by a company before. AVOID!
I am sorry to hear that the service you received from our office has left you feeling dissatisfied. If you would like to discuss this further please don’t hesitate to contact me directly on james.dear@cjhole.co.uk or 01179634373, alternatively we do have a company complaints procedure and the details will be supplied upon request. Kind Regards James Dear
5/5
GoogleGreat viewing experience with Ethan Buckler, professional and very helpful!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
CJ Hole Southville are proud to have been serving the South Bristol area since the 1970's, providing expert estate and lettings agency services to people living in and around Southville, Windmill Hill, Bedminister and Whitchurch. Our offices are conveniently situated on the popular and busy North Street in Southville, and our experienced team are ready to go the extra mile to help you achieve your plans. Director Paul Goverd has more than 25 years of industry experience and is passionate about delivering the very highest standard of service possible. He and his team all live locally, so are best placed to answer your questions on South Bristol and the local communities. Specialising in both residential sales and lettings, as well as property management, we offer free valuations to provide our customers the with comprehensive market advice. We have an extensive portfolio of properties to suit every individual need covering the whole of South Bristol. If you would like to find out more about our sales, lettings, and property management services, please do get in touch - we'd love to hear from you.
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Yes. CJ Hole Southville won Gold in The Trusted Agent 2026 awards.
