Quality Street Southend-On-Sea reviews

★★★★★ 5/5

Trustpilot

Lisa dealt with my inquiry as promised

Lisa dealt with my inquiry as promised, thanks!

Alex · 14 October 2026

★★★★★ 1/5

Trustpilot

No service with keep charging you

Charge over £150 per year, but nothing been done, been sent me cheque over 2 weeks than I received late payment charges by ONE day after they got it from bank, for me it is there work slow or cheat, you can't find worse company than this one in UKUpdate: they still not pay to me over charge me from 2 years ago, this company worst than you think

Andy · 11 December 2023

★★★★★ 1/5

Trustpilot

Awful service

Awful service. In January 2022 I asked the Regional Director, Terry Robinson, for information about the basis for the management fees being charged for the estate where I live - Gateway are responsible for the grounds maintenance. 2 months later I hadn’t received a reply so complained. This was dealt with by the Ops Director, who claimed to have asked that a late payment charge I had paid be credited to my account. A year further on and the latest charges show no credit, and no record of it on the system, and while some further information has been provided they’re still not able to give a full justification of the costs or that value for money is being sought. Gateway’s own website claims they have a “100% commitment to customer service” - based on my experience they’re not even close to achieving that. An absolute shambles - if I could give less than 1 star I would!

Andrew · 8 February 2023

★★★★★ 1/5

Trustpilot

Utterly disgraceful service & response to urgent issues

I'm not sure where these 5 star reviews are coming from as I live in a building of 16 home owners and we are all absolute appalled by the level of service, care & responsiveness to the point of negligence. Not only can you rarely get a hold of them but when you actually do they'll tell you to phone someone else. We have a faulty fire alarm which is utterly irresponsible of Gateway to not take all 16 homeowners reports seriously but to act. Security of the building is non existent when the alarm goes off and our elevators get deactivated. I am disabled with a serious medical condition and am not even able to leave my flat to go to hospital appointments which has now cost the NHS valuable time & money. On top of this the fact a fire alarm is faulty puts our entire building at risk when it goes off as we won't know if there is an actual emergency whilst someone is taking over 5 days (and counting) to come and fix. Utterly disgraceful - and this isn't the first time this has happened. I would never recommend to use gateway to anyone.

Sharni · 30 January 2023

★★★★★ 2/5

Trustpilot

Since 6 May I am trying to get a refund…

Since 6 May I am trying to get a refund for the service charge I overpaid to no avail. I copy below my last email to them on 8 May.

RR · 13 May 2026

★★★★★ 1/5

Trustpilot

Highwell Gardens, Hawkwell

My son has lived in his Highwell Gardens, Hawkwell home from new for 3 years now and the outside area is maintained by a property company. The first 2 year it was Ryland Associates who were taken over by Gateway. The property manager that dealt with the estate at Ryland is now the senior property manager at Gateway. The first year to 31 Jan 2019 the estimated budget was £100 as agreed with the builders and and a portion of this was applied to the number of day from the moving in date. The second year to the 31 Jan 2020 the estimated budget was £130.56 and for year to 31 Jan 2021 is £261.36 twice the previous year. So far for all 3 years only estimated bills have been provided and up to this moment in time, regardless of request for actual bills, no effort has been made to sort this out. Going by the bad comments on Trustpilot we can understand why.

Alan · 27 June 2020

★★★★★ 5/5

Trustpilot

I live on willow park and felt…

I live on willow park and felt compelled to leave a review for the gardener Mark. He has been working tirelessly these past few months on his own and never seems to stop. He has made the development look so much nicer and has delt with any issues raised in a professional manner. All we need now is the railing put in place to assist the elderly accessing Marriots way from musket way opposite 40 and 42.

Russ · 29 April 2023

★★★★★ 1/5

Trustpilot

Very poor management company

Very poor management company. We have Been left without a lift for months and a broken car park shutter for around 4 months causing constant theft and vandalism. Residents have pushed for a resolution and gateway have provided a terrible service spreading over the last 10 years.

Checkline · 21 December 2025

★★★★★ 1/5

Trustpilot

Worst management company ever

Worst management company ever! They charge random amounts for various made up costs, giving no notice to pay. Within the past month l have been sent 3 invoices for various amounts totalling almost £2k even though my direct debit is set up to cover the annual costs. The communication is shockingly bad and they constantly lie about what work/services have been carried out

Aliz · 3 April 2024

★★★★★ 5/5

Trustpilot

Charlotte Hayes has been fantastic

Charlotte Hayes has been fantastic in assisting us with the sale of our leasehold flat. She is professional and promptly replies and provided all paperwork needed really quickly.

Abraham · 23 May 2023

★★★★★ 1/5

Trustpilot

Gateway do not have a great reputation…

Gateway do not have a great reputation in our building.... and now i know why.From the 17th Dec 22- 11th Jan 23 i was out of the country. Gateway sent our annual maintenance charge out on 12th Dec but due to Royal Mail strikes was not delivered until the 23rd Dec (i found this out through a building WhatsApp group). On my return to the country i contacted Gateway to pay the maintenance in full as well as ordering and paying for a sales pack as i am selling my property. I explained the situation as to why i was late paying and would hope that in light of the situation, that i was paying in full and not setting up a payment plan they would remove the late payment fee of £30 that had been added only the day before. After speaking to a "Manager" she advised me that their directors enforced the late payment charges and they can not be reversed. This cost is because they sent me a reminder letter..... which apparently costs £30. I was more than happy to provide proof that i was not in the country so not in receipt of the letter which was declined. I'm pretty sure in the financial climate there are many who have set repayment plans up and won't be making payment on time but wont incur an additional £30 charge. You would think in this day and age they would give you the option to be contacted via email rather than post..... but then i guess that rules out people not being at home and them not being able to bill for late payments.Clearly a very money grabbing company that won't allow me to purchase my sales pack until i have paid the late payment fee!

Charly · 13 January 2023

★★★★★ 1/5

Trustpilot

Very bad experience with this company

My experience with this company has been horror so far.Over 2 years dealing with them, an absolute nightmare.Every time I have called them I've been dismissed and treated with disgust, by 3 different individuals.I wish I could stop using their services. I am paying hundreds of pound yearly for literally nothing in exchange.They missing sending invoices in time and then demand and threaten with late payments charges.They are managing this area where we own the house so I am forced by circumstances to deal with them.If you can avoid this company completely, for the sake of you mental health, then do it.The worse service I've experience in 33 years of existence in any country I've ever lived.

Customer · 12 January 2023

★★★★★ 5/5

Trustpilot

Some one who takes pride in their work!

After giving some negative feedback in the past with Gateway I feel it’s important to also give positivity when it’s due. Today we have witnessed a maintenance guy by the name of Mark work so hard on our surrounding shrub beds, also cleaning the nearby bin store and removing rubbish left by leaving tenants. It’s a long while since we have had someone that actually takes pride in their work which Mark clearly does. Long may he stay in our area. Please look after him ;)(Russet Drive/Poppy Close Red Lodge )

Debbie · 11 January 2023

★★★★★ 1/5

Trustpilot

Interesting to see a mix of very good…

Interesting to see a mix of very good and very bad reviews. I received a mailshot from this company a while ago, extolling the virtues of their property management service. We are currently investigating options for the future of our RTM company, so I gave them a call. Dave took some details from me about our current setup and said that Tamsin or Grace would call me back either later that day or on Monday. Nobody called me back. Very disappointing since their website boldly claims "OUR 100% COMMITMENT TO CUSTOMER SERVICE MEANS WE DO WHAT WE SAY WE'LL DO". This didn't exactly fill me with confidence. We certainly don't want to have to deal with people that are hard to reach on the phone. Consequently, they are off our list of possible management companies.Despite what they say in their reply below, I don't believe there was any attempt to return my call - it would show in my missed call list.

Philip · 11 January 2023

★★★★★ 1/5

Trustpilot

Worse Company in the world

Worse Company in the world. Take control of your management company then just charge more and more. Fees go up by adding extras like Account Administration, Accountancy Fees, Site Inspections, Account Management Fee. They think we are stupid not to realise this is just a way to increase fees, Take a cut out of all the services they supply. This Company should be investigated. Rule by aggressive tactics to stop you being able to get rid of them. AVOID AT ALL COSTS!!!

Anonymous · 10 December 2024

★★★★★ 5/5

Trustpilot

Thanks Jodi Callaghan - Credit Control…

I have contacted Credit Control department with the query I was trying to resolve for month regarding Service charge. I only purchased a property in Jan 2020. Jodi Callaghan has responded back, in timely manner! (unlike other departments) with the figures and provided a very professional response and answers to all the questions I had. Jodi went above and beyond - Bravo Credit Control! as I cannot say the same for account management.I always had good and friendly response from credit control! ThanksLiliya

Liliya · 9 April 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs

disgraceful company who hound home owners with threatening letters and extortionate late payment charges. I own my property and after 9 years Gateway appeared and starting billing me with no prior consultation with me or any other home owners. I already pay a management company but they insist I now have to pay them or they'll take me to court and send bailiffs to my home. There is an ongoing dispute with several owners and they have been politely asked to stop the threatening letters, but still they come. One letter tried to charge me a late payment charge of £500 !!!! plus the other late payments. At no point did I agree or give consent to them. They are rude and very arrogant when I tried to ask who they were? I just received a bill from them with no idea who they were. I telephoned to ask if there was a mistake but got dictated to and told they will take me to court ! They charge me for electricity but I have no lights at the car park at the back of my house. It has been this way since I bought my home from the builders. I am unable to use my car space in the winter because it is so dark and dangerous when I cannot see a thing. Seems they are happy to send numerous bills out but they are not doing hardly anything to justify the bill.

Julie · 24 March 2020

★★★★★ 1/5

Trustpilot

If Gateway "manage" your property beware.

We inherited Gateway as a management company when we bought our house. They are expensive, I have to pay a fee £500 to get the pack from them before I can sell.

R · 21 April 2026

★★★★★ 1/5

Trustpilot

Scum bags

Our whole building and the adjoining building have rising damp, out front door has rotted through and the bottom has fallen off, there is 6mm plate glass very lose that could fall out at anytime and seriously injure someone and god forbid a small child (which there are a couple in this block) gateway want over £1700 per resident to fit a new door and side panel! This is absolutely unacceptable and disgusting. I as a window and door installer could supply and fit the door for less than £1500!! The whole building needs rising damp surveys doing properly by an independent company NOT gateway as we all know the lies they make up!GATEWAY TRIED TO FLAG THIS AS DEFAMATORY,THIS IS TRUTH HENCE WHY IT WASNT REMOVED! AS THE TITLE SAYS

Benny · 5 December 2024

★★★★★ 1/5

Trustpilot

They are simply the worse

They are simply the worse.

George · 12 March 2026

★★★★★ 5/5

Trustpilot

Great Service

I was in correspondence with a lady named Louise Tunstall. The service I received from her was exceptional. She responded to emails very quickly while remaining very kind enough to clarify matters.Thank you Louise!

Mereville · 29 September 2022

★★★★★ 1/5

Trustpilot

This company works in a underhand way…

This company works in a underhand way to regularly increasing charges and add in hidden costs to customers without completing its role as a management company. The feed it charges more than doubles the cost of what they are the to do, which is cut the grass! The increase this year was c10%, yet they had 50% reduced cost last year due to the Public Open Space that the are supposed to be maintaining being closed off for the majority of the year. The cost increased is completely unjustified as they saved money last year and will continue to do so for the near future. It’s just a legalised rip off scam.Update: 5 Dec. I was promised a call back by a manager and I am still waiting. Just another example how you are failing to interact with customers and follow up phone calls, emails and complaints.

Chris · 5 December 2022

★★★★★ 5/5

Trustpilot

Louise Tunstall was amazing

Louise Tunstall was amazing. She was so friendly and helpful and was able to answer all my questions during the sale of our house. Thank you so much Louise!!

Faye · 14 March 2023

★★★★★ 5/5

Trustpilot

Jackie was quick to respond

Jackie was quick to respond, polite and dealt with my problem very efficiently, which put me at ease knowing that everything was being sorted, a credit to the company.

Annette · 13 March 2023