Trusted Agent profile · Southend-On-Sea
★★★★★
1,019 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.6 out of 5 across 1,019 reviews on two platforms, including 2 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Quality Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
TrustpilotAs conveyancing solicitors we regularly…
As conveyancing solicitors we regularly deal with managing agents. Louise Tunstall was absolutely first class and was extremely responsive, prompt and accurate with all the information requested and greatly assisted the whole sale process.Thank you.
Hi John,Thank you very much for your positive review. We will certainly pass on your great feedback to Louise.Kind regards,James
4/5
TrustpilotGardening men
Had the pleasure of meeting Paul today lovely man polite and friendly. Make went out of his way to get our estate looking nice and tidy such a pleasant man to approach
Hi Belinda,Thank you very much for your positive feedback about our facilities service for your development, and Paul in particular.We will certainly pass on your comments to him!Kind regards,James
5/5
TrustpilotJackie was extremely helpful
Jackie was extremely helpfulThe problem was resolved quickly with several options being offeredThis contrasts massively with the 2 weeks of uncertainty following filling in an online form. Having this acknowledged by email and then nothing
Hello EF,Thank you very much for your 5 star review. It is greatly appreciated!Kind regards,James
1/5
TrustpilotWorst Management company (should be called Gateway Mismanagement)
Never seen such an incompetent company with zero accountability of employees. Every other property manager in Gateway has one skill-set common to have no responsibility and accountability towards their work. A 5 year old will do a better job than employees of this management company. Values, principles and moto of Gateway is to suck money from leaseholders and in return provide them no service & make them feel frustrated and disappointed. I prefer to burn my money than paying to Gateway for service charge as there is no service provided.Sorry I almost forgot to tell their positives. Gateway is very good in chasing leaseholders for payment even though it is due or not. Gateway keep chasing whole year for some or other dues pending with no logical explanation for them. I am one of many unfortunate residents living in a property managed by Gateway. ( No option to give negative stars otherwise would have gone for that. )
1/5
TrustpilotA really poor enterprise
A really poor enterprise. Their prices are very high in comparison to market rates, and what they offer in return is very poor. We live on an estate of houses, and there are no complicated leases as one would expect in flats. When we sold our house, they charged us £480 for a management pack - ridiculous! When I spoke with them over the phone about finishing off my account, the lady was so rude and continuously interrupted. It was not one episode but five years of knowing them - I would advise everyone should stay away.
Hello Tauseef,Thank you for providing us with feedback. We are sorry to hear that you feel this way about service.We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out to discuss your concerns further.Kind regards,James
1/5
TrustpilotOn Thursday
On Thursday, a week ago, my letter box was broken and a bank account was opened at my address, I reported it to the Police. I fixed the box with my money, I decided to call you today so that you could do something about it, for example, install some additional security, I spoke to one of our assistants who she said that nothing can be done about it because the letter box is not common parts , so I am asking what I pay for services charge,you are an incompetent company and you not deserving for one star
Hello Grzegorz,Thank you for providing us with feedback. We are sorry to hear that you feel this way about service.We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out to discuss your concerns further.Kind regards,James
5/5
TrustpilotAbsolutely top company to deal with
Absolutely top company to deal with, always very responsive replying to my queries. A pleasure to do business with. Special thanks to Louise Tunstall for being so polite and professional.
Hi Matthew,Thank you very much for your feedback.We are delighted to hear that you continue to have such a great experience with us at Gateway, and Louise in particular.We will certainly pass on your kind comments!Kind regards,James
5/5
TrustpilotHighly Recommend
We are a small owner management company of a block of flats on the seafront.
5/5
TrustpilotA big thank you
I would like to say a big thank you to Marie, who cleaned our place last Thursday, while the other person sat in the van. I’ve got their names of the sheet that they sign, when they are here next time, I’m gonna say a big thank you to her as she does a very good job
5/5
TrustpilotPaige was my contact and I found her to…
Paige was my contact and I found her to be most helpful and also very understanding. She contacted me when she said she would and I found her to very helpful.
Hi Tracy,Thank you very much for your feedback. We are delighted that you've had such a great customer experience with us, and Paige in particular.We will certainly pass on your kind comments!Kind regards,James
1/5
TrustpilotDaylight robbery, over £47k for a bit of grass cutting and annual play park review
When someone actually picks up the phone, they are never the person who can actually help you and you’re told to email instead. When you do, the replay you receive is likely going to be from someone rude who should not be in a customer facing role.Posted out the last lot of invoices during a Royal Mail postal strike, resulting in a lot of people getting fines for not paying on time. Fines they refuse to remove from their accounts.At the rate they hike the price every year, our homes will be unsellable in a few years’ time as no one will accept such a silly annual maintenance fee. 2022 was £165 and 2023 £202, more than a 22% increase from one year to the next.Invoices are always wrong and need chasing to be corrected as well.
Dear Pedro,Thank you for your feedback. We are sorry to hear that you feel this way about our service.So that we can look into this further, we kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will reach out to discuss your concerns.Kind regards,James
1/5
TrustpilotCowboy Company. AVOID
Honestly, this company should be called Cowboy Company. That’s exactly what they are! They will send you very high invoices & request you pay money & then deliver no service. It’s actually disgusting that companies THINK they can do this.If you would like a good service DO NOT employ Gateway as they can’t deliver. Maybe it’s time we show them the Gateway.
Good morning,Thank you for your feedback, however it has not been possible to verify you as a Gateway customer due to the limited information you have provided.We would therefore kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. A member of the team can then reach out to discuss your concerns further.Kind regards,James
5/5
TrustpilotAnother five stars!
This isn’t the first time I’ve left a review for one of your employees but I’m just compelled to give another five stars after observing Mark working on the grounds around Red Lodge. He never stops work and makes such an excellent job. Now when I look out of my windows I just see neat well kept surroundings. This has been very rare in the past regarding Gateway’s maintenance teams. Please look after him Gateway he’s a credit to your company and doesn’t make the necessity to pay our yearly charge as bad as has done in the past ten years since living here.
Hi Debbie,Thank you so much for leaving another review for us, we really do appreciate it.We are delighted that you are so pleased with our facilities services, and Mark in particular. We will certainly pass your comments on to him.Kind regards,James
5/5
Trustpilotgood service from Kane he was bang on…
good service from Kane he was bang on time
5/5
TrustpilotÖmer is the best person we have ever…
Ömer is the best person we have ever seen in falcondale court he is very kind and nice person and very helpful person we are appreciate him and wishing him all the best because he deserve all the best..
1/5
TrustpilotThe company is practically criminal
The company is practically criminal. They hold the lack of honesty and morality that would normally see a company as headline news or the focus of Watchdog. Disgraceful bullying customer service, unable to give straight answers, never seen to carry out work, unable to justify prices charged and are intent on only forcing money from you, threatening court action against you if you dare to ask for evidence of work carried out and costs. How is it legal for this company to run...Please ignore 5 star reviews, they are clearly a scam initiated by Gateway themselves...…….one of them highlighting the legal department.....a veiled threat or warning against challenging them no doubt!!!
1/5
TrustpilotBad & Expensive Property Management
Issues will be left for months without action, constant follow ups, avoiding opportunities to save homeowner's money by not promptly requesting CCTV footage or holding their contractors accountable for poor fixes. Firedoor left unfixed for over a year, Security gate being repaired dozens of times at cost of residents, directly relating to increased theft. Multiple elevator repairs, again not holding contractors accountable. Building leaks left unseen to, allowed to get worse and increasing cost to repair. Had hoped that we would see improvement after our residents meeting on the 16th Feb.EDIT: Tried to provide details to Gateway so they'd know for which property and manager this review involves but they sadly reported the review. Hopefully still noting down the details provided so they can try to investigate further.
Hello Adam,Thank you for your feedback, but unfortunately we have not been able to verify you as a Gateway customer.We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference, then a member of the team will be able to reach out and discuss your concerns further.Kind regards,James
5/5
TrustpilotMark in Norwich
Maintenance Mark is absolutely amazing. He’s so lovely to chat to and willing to help in any way that he can. The work he has done doesn’t go unnoticed! He’s a star!!!
Hi Jess,Thank you very much for your feedback.It’s great to hear that you are so pleased with Mark and the facilities service we provide for your development.We will certainly pass on your lovely comments to him.Kind regards,James
5/5
TrustpilotEllie Walton was brilliant. Great prompt service.
I have requested a management pack from the management company as I am currently selling my property. Ellie Walton who picked up and dealt with my emails has been brilliant and come back to me very promptly. The management pack has been provided to me within 48 hours of payment being made which means that there is no delay on our property sale. I've heard so many horror stories regarding management companies holding up a sale and I am so grateful that this is not the case for me.
Hi Emily,Thank you for your lovely feedback. It's great to hear Ellie and the team handled your queries so promptly and we are delighted that you had such a great customer experience with us.We will certainly pass on your comments!Kind regards,James
5/5
TrustpilotPhoebe Allan - Most Helpful
I spoke with Phoebe Allan to explain there appeared to be a communications breakdown between Gateway and I. Phoebe conducted herself in a calm and professional manner and proved most helpful in resolving the issue.
5/5
TrustpilotEllie Walton and the team have been…
Ellie Walton and the team have been brilliant in helping me obtain my management pack to sell the flat. Helpful and prompt responses via both call and email.
Hi Natalie,Thank you very much for your feedback.We are delighted to hear that you continue to have such a great experience with us at Gateway, and Ellie in particular.We will certainly pass on your kind comments!Kind regards,James
5/5
TrustpilotAways helpful and get a quick response…
Aways helpful and get a quick response from Neve when submitting questions.
1/5
TrustpilotLate fees and court over bills they never sent
Constantly increase bills with no justification and hardly any work being done. They tell you to follow up on bills you didn’t receive and then send late payment fees and take you to court for late fees when you never received the original bill. Just a money grabbing scare mongering company. Daylight robbery.
Good morning Ka,Thank you for your feedback, however we have been unable to verify you as a Gateway customer with the limited information you have provided.We kindly request that you provide your Gateway reference via Trustpilot, or alternatively please email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team can reach out to discuss your concerns further.Kind regards,James
5/5
TrustpilotProfessional
Flo is hard working, professional, and responsive
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Quality Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
