Quality Street Southend-On-Sea reviews

★★★★★ 1/5

Trustpilot

Nothing but ISSUES!

We have had nothing but issues with Gateway, mainly this comes from lack of urgency regarding serious issues and negligence. The communication is extremely poor and previously out of several phone calls (One way) 21 times I have been told that I will be called back, to which I have received only 2 phone calls, the main culprit of this issue was Chris C.A new manager finally got appointed called Alison and at first she was getting on top of all the stuff that Chris wasn't but the lack of communication is still there with a contractor turning up today asking me to let him in to the building without gateway even informing me that I was his point of contact or even asking me if I would be happy to let him in. When I called GateWay I asked that in the future I wasn't always contacted by contractors to let them in and instead of having a calm conversation Alison was very rude and speedy to end the call.This property management company should not even be allowed to manage properties when they can't even manage the simplest of tasks.

Christopher · 17 November 2021

★★★★★ 5/5

Trustpilot

Dealt with Ellie Walton of the legal…

Dealt with Ellie Walton of the legal department regarding obtaining the management pack for the sale of my flat. Although there was a bit of a hiccup Ellie was at all times professional, friendly and informative and a pleasure to deal with.

Gillian · 7 September 2022

★★★★★ 1/5

Trustpilot

Flagging reviews instead of helping

Edit to include further information:

Jenni · 6 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional and very slow

Gateway are very slow in responding and even slower in fixing anything, in our block of flats, the parking gate has been broken for months but Gateway don't do anything about it, this is just one example, there are many such things that Gateway never fix or never respond to, instead they are always hiking service charges. Very DISAPPOINTING service, I DO NOT RECOMMEND to anyone.

Akshay · 4 June 2024

★★★★★ 5/5

Trustpilot

Weed Spraying on Driveway

Gateway, Rosie Croud, was most helpful in the issue I raised. She was patient, attentive and kept me in touch on when the job would be undertaken. I am very happy with the outcome, job done. Thank you.

Valerie · 24 April 2026

★★★★★ 1/5

Trustpilot

The worst company…rude and unhelpful …

The worst company I have ever dealt with! Just added £380 legal fees! Rude, unhelpful… if you don’t do what they say they slap a legal on you! I’ve never had to deal with a company like this and now after have a beautiful credit rating I now have a ccj. Won’t set up direct debit or pay over the phone? Who is this company…why is a company like BOVIS using these rude unhelpful people! I literally have no words! WE SHOULD STAND TOGETHER AND MAKE HUGE STATEMENT.

Vicky · 19 September 2021

★★★★★ 1/5

Trustpilot

Awful management company

Service charges were issued to residents whilst living in a building site, I have never seen maintenance carried out other than cutting grass occasionally, much of the work and grounds they are obliged to maintain are broken/damaged, unattended and covered in weeds, or disgustingly dirty to the point rats are now an issue. I have called multiple times about this and disputed backdated payments and upfront payment due to the reasons stated above, but the employee’s on the other end of the phone are rude and obnoxious offering very little help or value. I will never purchase a property where gateway are linked in any way again.

Henry · 7 July 2023

★★★★★ 5/5

Trustpilot

Jordan (Noble) was very professional…

Jordan (Noble) was very professional and extremely helpful is assisting with a new quote. Would highly recommend!

Annette · 17 September 2026

★★★★★ 5/5

Trustpilot

Well what can I say !!!

Well what can I say - absolutely first class service from this Company and in particular a big cheer for David White, Paralegal in the Solicitors Enquiries Department. David responded in a timely and professional manner with regard my initial enquiry for information to progress the sale of my property and continued to keep me updated every step of the way. David's friendly and informed approach brought calm to a very stressful situation, thank you David your a star.

Denise · 8 November 2021

★★★★★ 1/5

Trustpilot

Gateway are an extremely bad company to…

Gateway are an extremely bad company to get any work done. We as an estate pay almost £300 a year for work that is either never done or done to a very poor standard. We as an estate are seeking legal advise on how to leave their services.Dear Gateway - I have sent you my details for the estate at Spring bank so feel free to call me anytime, but i doubt you will.

N.E.Cards · 5 December 2023

★★★★★ 5/5

Trustpilot

Very professional (Alvina)

Its been a pleasure dealing with Alvina. Very professional approach to her work. Very Knowledgeable in her field.

Jim · 9 September 2026

★★★★★ 1/5

Trustpilot

I think these 5* reviews are fake

I think these 5* reviews are fake, have been dealing with this management company unfortunately for nearly 2 years, charging outrageous fees and cannot justify the fees and just threaten court action if you don’t pay. The development is full of weeds, broken bricks on the floor - they claim maintenance comes yet I’ve never seen 1 single person from gateway come and do anything. Total scam and greedy greedy people.I have emailed and called for the last 6 months for them to come sort and never ever do just keep taking your money. Disgusting way to run a company AVOID AT ALL COSTS

Luke · 30 June 2023

★★★★★ 5/5

Trustpilot

Thank you Mark, development looking AWESOME…

Thank you Mark it was awesome to see you around the the development in Red Lodge today. The place looks fantastic and it's always the case when it gets a little Mark TLC 😁

Taz · 27 April 2023

★★★★★ 1/5

Trustpilot

If I could give them 0 I would

If I could give them 0 I would. I’m always very perplexed that 5 star reviews always go out of there way to name staff. I very rarely do that. Read the one star reviews. They are more accurate. I find this company very slippery and devious. Not a good management company at all and I’ve had a few. But these are the worst

Martin · 17 June 2024

★★★★★ 5/5

Trustpilot

Great service Our gardener Mark has given us sterling…

Our gardener Mark has given us sterling service today. His attitude to work perfectionism and customer service have been second to none. Mark is our gardener for Gateway at Cavendish view in Thurston Suffolk.

Lynda · 17 April 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! If I could give 0 stars I would. This company will do nothing but take money any way they see fit. We were left with this company managing our housing estate after purchasing our house from persimmons. We were told on buying our house that we’d be expected to pay a yearly £50 fee for management of the green areas. Fast forward to Gateway taking over and we were kindly hit with our first £158 yearly invoice! We question this to be told that persimmons £50 quote was just an estimate and in fact gateway can charge whatever they want. So we pay the yearly fee, only to receive another invoice 5 months later saying they’d undercharged us for the previous year and we all owed another £20 due to them overspending. Unbelievable. It seems they can send invoices whenever they fancy requesting money and if you don’t make payment you’ll be hit with a ‘late payment’ fee. I’ve never had to deal with something so ridiculous! We asked for a breakdown of cost to see how they overspent and the money spent on maintaining the land was minimal. The ‘management fees’ on the other hand are an absolute extortion! You’ll pay a fortune to have very basic maintenance work done and everything else they’ll pocket as a profit for ‘managing’ the estate. My advice for any residents on a housing estate managed by these people is to look into setting up a residents association asap, get rid of gateway and find another company to manage your site.

Kayleigh · 12 June 2023

★★★★★ 5/5

Trustpilot

Louise Tunstall was amazing in dealing…

Louise Tunstall was amazing in dealing with my query,very fast and efficient and put me at ease.Also the contact team were lovely and helpful too.Definitely recommend Gateway Property team to sort out any problems or queries you may have.

Angela · 11 October 2022

★★★★★ 1/5

Trustpilot

This company has no regard for any feedback, even if it involves hazard to people.

This company has no regard for any feedback, even if the issue involves, safety of people. Since my complaint involves reporting a hazard to people, it should suffice to understand the lack of empathy this estate management company shows to the people who have apartments in blocks managed by this horrible property management company. Please have a look at the time line, which proves beyond doubt that they do not care. All home owners, do not ever give your property management to this useless company. Since February 2023, they have not sorted out the problem and have now stopped responding to the emails.I Sent on Sent: 23 February 2023 14:34 To: Estate Management Good day, I am the owner of apartment XXXXXXX in the block that you manage. I wanted to report that one side of the roof gutter is full of weeds and grass, making the gutter completely ineffective. The same was highlighted to the visiting building cleaners, who promised that they would inform you to sort it out promptly, which seems to have not happened. Kindly get the gutter cleaned, which, the way it is at present, is almost counterproductive, as during rain the water gets backed up, starts to spray on the walls, and keeps trickling down, making strange noises and disturbing our sleep. Please send someone to clear it as soon as possible. best regardsSrini++++I sent on - 14 March 2023 08:18 To: Estate Management Good day,Thanks a lot! May I please request an update? as the gutter still does not seem to have been cleaned up.With so much rain in the last few days, I could not avoid having a look and finding out that it's yet to be done.I do feel it is unsafe also, given the weight the gutter is holding when the water is collected in it during heavy rain and for a few hours after that. The last thing you want is an accident or injury to some neighbour due to inaction on your end.Kindly get this soonest.Many thanksXXXX++

Srini · 3 June 2023

★★★★★ 1/5

Trustpilot

Disappointing Communication and Unclear Expectations from Gateway

I recently had an experience with Gateway that left me quite dissatisfied with their communication and customer expectations. Throughout the process, I found their level of communication to be lacking and their expectations unclear.When I initially contacted Gateway regarding an issue with a tree, I suggested that they could have proactively reached out to us before sending a letter to all residents. This would have allowed us to be better informed and prepared for the situation. Unfortunately, their response labeled it as an emergency, which left me feeling unheard and frustrated.Furthermore, when I raised concerns about our accounts and the reserve fund, their response focused solely on the fact that accounts are issued annually. While I appreciate receiving regular account updates, I specifically wanted to understand the actual amounts we have paid to Gateway over the past eight years and how these funds have been utilized. Transparency in financial matters is crucial for us as stakeholders.In my opinion, clear and effective communication is essential for the smooth functioning and satisfaction of all parties involved. I believe Gateway should strive to improve their communication practices and provide clear information to their customers.I urge Gateway to consider the importance of effective communication and customer expectations. By implementing clear and timely communication, they can significantly enhance their relationship with customers and foster a more harmonious and cooperative community.Overall, I was disappointed by Gateway's communication and unclear expectations. I hope to see improvements in these areas in the future, as it would greatly enhance the overall customer experience.

Colin · 2 June 2023

★★★★★ 1/5

Trustpilot

Gateway sitting on unspent reserves while demanding additional payment

Our estate is managed by Gateway Property Management. We pay more in management fees than for any services that benefit the residents. Recently they demanded £20 to fell a dangerous tree. This demand came with the threat of legal action if we did not pay - perhaps they were worried the residents did not trust them? Good call! The accounts have a reserve fund for unexpected works but after several letters they assert that if they spent money from this fund on unexpected works it would be depleted and not available for unexpected works so we should pay up our £20.

Phillip · 31 May 2023

★★★★★ 1/5

Trustpilot

Nasty, vindictive company

I sent them payment for £1900 for service fees earlier this month and then received a letter from them today demanding an additional £30 in late fees. They are an absolute nightmare to deal with. No compassion. Also if they owe you money, you can forget about getting the money quickly. The same rules don’t apply to them and they will take 4 + weeks to issue you with a refund.

Phil · 11 January 2024

★★★★★ 5/5

Trustpilot

Scott’s landscapes have today been to…

Scott’s landscapes have today been to cut meadow back on boorley park site of which gateway manage the meadow in our area, area looking lovely again.Excellent job as always by Scott’s which, as usual Roger a big thanks to the team.and Lauren Etheridge at Gateway who has organised and co-ordinated with Roger on getting area cut back Thanks Lauren

Gary · 9 October 2023

★★★★★ 1/5

Trustpilot

Gateway "management" the joke!

Gateway "management" have no idea of how to manage. Infact they do not even understand what a PPM, KPI or SLA is. As per other reviews, they are disgusting debt collectors who avoid answering your questions. Pretend they are busy and even dodge residents on the rare occassion they do actually visit site. They threaten staff and lack all integrity or any value. Expect copy/paste responses (or no responses) and zero clarity of what you are actually paying for. There is no managers here. Just a bunch of jokers who are really good at being dishonest. Expect your service charge to double but no services delivered. Stay clear of this horrible company

RP · 28 May 2021

★★★★★ 5/5

Trustpilot

Efficient and professional product…

Efficient and professional product renewal by Jordan Noble. He took the care to answer all our questions.

Andrew · 7 September 2026