Quality Street Southend-On-Sea reviews

★★★★★ 1/5

Trustpilot

Unexpected Mid Year Invoice / Late Fees

Terrible customer service and unwilling to listen to reason regards unfair application of late fees and refusal to remove them. Alleged to have sent out an unexpected invoice that I didn't receive but they cannot provide proof it was sent. I first became aware when I received a chaser email to which I responded asking for information on the invoice but received no response until over a week later. By this time the payment was deemed 'late'. Paid the invoice on goodwill without obtaining the invoice backup as they were threatening another late fee however are now refusing to remove late fees.

A · 4 July 2022

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

Avoid this company at all costs - and it will cost you! Money for nothing! Is it possible to find a company which is so utterly neglectful and inept? How they keep winning contracts is beyond belief. They take money and do nothing. It is almost extortion and racketeering on a national level. To give one star is too generous. Dont hand over any money to them! Staff are terrible, slow and lack the knowledge needed. They seem to run the company for their own benefit and shameless profit.

TIM · 4 July 2022

★★★★★ 5/5

Trustpilot

Legal team helpful

In terms of conveyancing help the legal team have been very good. Really efficient. Ellie Thurling has been helpful & knowledgeable. The legal team were all very friendly.

Sfcm · 11 December 2022

★★★★★ 1/5

Trustpilot

Appalling building management

Absolutely appalling service provided by this company. We have been without a working lift or front door system for over a month and still nothing has been done. They have no sense of urgency or respect for the people they are supposed to be working for. Our building used to a great place to live where everything was clean and tidy and problems were sorted quickly. But since Gateway have taken over, everything has gone downhill quickly. I wouldn’t wish them upon my worst enemy!

Steve · 26 June 2022

★★★★★ 5/5

Trustpilot

Dealt with Louise and she provided a…

Dealt with Louise and she provided a lot of clear information and help. Took care of what we needed, swiftly and with good communication.

Aj · 18 April 2023

★★★★★ 1/5

Trustpilot

The worst company I have ever dealt…

The worst company I have ever dealt with in my life ! Take no blame for anything they do ! Rob you blind of money. Essentially you pay this company to tell you what to do not the other way round and god forbid you have pets if you have pets and communal areas they blame the pets for the state of the gardens not their gardeners who evidently don’t want to be working for gateway! If you ever buy a new build with these guys as your service charge AVOID they have caused us nothing but stress upset and ruined our experience as first time buyers I hope karma bites them on the bum in due course ! Safe to say I can’t wait to move just so I can stop paying thousands to a company that couldn’t care less about their customers

Amy · 23 June 2022

★★★★★ 1/5

Trustpilot

Useless money grabbers

Useless money grabbers.

Tenant · 18 February 2026

★★★★★ 5/5

Trustpilot

Kane did great job with door inspection!

Inna · 10 September 2026

★★★★★ 5/5

Trustpilot

Kind and quick response!!

Phil · 28 September 2026

★★★★★ 1/5

Trustpilot

Gateway Property Management…

Gateway Property Management consistently takes our money but is unresponsive to emails, calls, or any attempts to resolve issues. They impose ridiculous fees that increase every year without explanation, reflecting poor budget management. The car park gate has been broken for what seems like forever, creating significant security problems, and general management is lacking.

Jonathan · 4 June 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

The services provided by this management company are falling short and come across as extortionate. Our housing estate is locked into their services due to the new build, despite not having selected them ourselves. Fees have been increasing annually, yet the quality of service does not seem to match the rising costs. For instance, the grass wasn’t cut for six months, resulting in waist-high overgrowth; the playground is neglected, with broken swings and graffiti; and the sole bin is frequently overflowing and seldom emptied. Initially, we were quoted a fee of £50 per year, but it has now nearly quadrupled in recent years. If you purchased your property through Persimmon, you're obligated to pay these fees or face late charges and legal threats. I strongly recommend against using this management company. Be aware of the exit fees if you plan to sell your property.As a disclaimer, this statement reflects my personal opinion. While the company does perform some functions, such as posting letters, maintaining up-to-date accounts, and conducting health and safety checks, these services do not mitigate the concerns outlined.

Morgan · 12 September 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would!

If I could give 0 stars I would!We're having constant building issues and as well as no security in place to protect the building from anti social behaviour! They dont care about the security issues around the building, nor do they care about working with local enforcement agents about having the issues resolved in order for these issues to be minimised and residents dont have to keep paying for these issues to then be fixed. We have been told over and over by police that communal areas and anything affected by those communal areas by members of the public need to be raised by Gateway and Gateway have not and will not raise any concerns with anyone!From lack of working CCTV, to cladding being missing in the buildings, fire safety regulations being all over the place, non functioning doors, rat and safety issue constantly, to which its being put down as "you live close to water what do you expect", thefts of post because of lack of security, resulting in fraud by MULTIPLE residents also being put down as " what do you expect, fraud happens". Residents constantly asking for lights and doors to be fixed it takes 4/5 months for the issues to be resolved. Elizabeth who is our contact, is unprofessional always putting the issues down on residents fault that the issues are consistently happening and we should avoid being targets for fraud and we should avoid having a rat issue, gateway always replies back to us all by stating that it is our own fault and we have to resolve it and not theirs.Had contractors come in to try and resolve leaks which they left the doors completely wide open, and parts of the plasterboard all scattered around, did not clean up after themselves. Gateway had to find out after the fact that it was the developer coming to fix the issues. They dont know who comes and goes, and have absolutely 0 management of what's being fixed and recorded as fixed, so any contractor could and Im sure submits invoices for work that has been partially carried out or not carried out at all.In the example of lights being off in the communal garden, my pictures and videos were not enough to explain the issue to Elizabeth, I was asked again to provide images of the problem after a month or so and explanation as to what was happening, when I already explained it wasn't working and/or sporadically working. They expect you to find what the issue is yourself and tell them what to do, rather than calling out professional people to resolve the issues, which is essentially what I thought I was paying for a management company to do.They dont know when the contractors are coming and going, work being told that its being done but contractors sitting in their vans all day whilst we continue to witness things not working.Gateway have 0 respect for any working person, or a human being or paying customer, they care about responding to emails in a very dismissive way, they make it incredibly frustrating so that you essentially give up on trying to contact them or start to get upset that you are not getting anywhere, but from what I've heard they're very non confrontational when in person and love to essentially agree with the residents, but do absolutely nothing about it when they leave.They do not work for you, you work for them! They should be ashamed of how they treat people, and how AWFUL their services are. This is just the tip of the iceberg, I honestly dont know how they can go about their job properly knowing they're not helping anyone, but just taking money from people without any minimal service. We dont even ask for good service, but we ask for some respect and things to be done in a timely manner.If you see gateway as property management to your house/apartment whatever, please do not buy, run away immediately! Constantly increasing of costs with no explanation (this prior the rising costs of living and inflation) The only people giving positive reviews online are what I assume their contractors or people working with their legal teams, unrelated to actual property management!

Rafaela · 16 May 2022

★★★★★ 5/5

Trustpilot

Hailey Davis at Gateway Property…

Hailey Davis at Gateway Property Management does an incredibly difficult job extremely well. She consistently displays excellent levels of customer service and is always willing to listen and most importantly, help. Being "pro-active" is her middle name! Thank you Hailey

MANNY · 18 April 2024

★★★★★ 5/5

Trustpilot

After working with Joshua Hazzard for…

After working with Joshua Hazzard for just over 4 months, it was great to finally meet him and put a face to the name.

Domestic · 8 May 2026

★★★★★ 5/5

Trustpilot

Had a letter saying I had not paid but…

Had a letter saying I had not paid but I had but had not signed the agreement so Beth sorted out for me removing the late payment and put me on the right track!

Linda · 16 February 2026

★★★★★ 5/5

Trustpilot

Louise Tunstall was quick in responding…

Louise Tunstall was quick in responding to our post completion query and extremely helpful. Wish more companies had staff like this as would make my job a lot easier.

Nicky · 2 September 2022

★★★★★ 1/5

Trustpilot

AWFUL

If I could write a zero star review I honestly would, we have been living at our property for 2 years now, never have the windows been cleaned, grass has been left patchy, charging us for bills when the bills are not due and over charging for services. These are just some of the things that have not been done, if ever there is a review worth listening to, this is it, they will make your life hell.

Luke · 14 July 2022

★★★★★ 5/5

Trustpilot

Great service!

Great service from Gateway Property Management Ltd! Louise was very helpful and answered all my questions and queries immediately and very courteously - many thanks! :)

Chris · 14 December 2022

★★★★★ 1/5

Trustpilot

Worst of the worst.

The most shockingly awful company I have ever had the displeasure of knowing. Not only are they absolute con artists, they simply do not care about managing a property. Two trees came down months ago during a storm, still there. The excuse from gateway is we don’t have any funds. Where have they spent the money?! Certainly not on our development, it looks like a dump, I wish I could attach pictures. 9k they received last quarter… every time something needs doing to the property we get the excuse… no funds. WHERE IS OUR MONEY? 35k a year to manage 22 flats with no lift, small grounds (that now look horrendous). Avoid this company at all costs. Have been reported to watchdog as the other residents have also done.

Lara · 31 March 2022

★★★★★ 1/5

Trustpilot

Avoid!

Moved into my apartment in 2018 and my next door neighbour warned me not to buy and I wish I’d have listened.Service charge started around £1,000 per year, which worked out about £83 a month. High but I felt if they provided a service the fees have to come from somewhere.First issue I had was rain water seeping in through my windows early 2019. The emergency contact line weren’t interested, neither was the Monday - Friday 9-5 customer services. I then emailed my manager, who responded he’d investigate then disappeared.I threatened to stop paying my service charge and they were threatening to break in and evict me, despite not living up to their agreement and I bought the flat I wasn’t just a tenant.The problem was finally fixed and rescaled almost 18 months later, in May 2020.I also kept phoning to say I had an issue with a neighbour smoking cannabis and it seeping through into my apartment. Despite it being a health risk, and he was breaking his agreement, they told me it wasn’t their problem and take it up with the police.Since then my ground rent, service charge and buildings insurance payments are increasing rapidly. This is nearly at £2,000 per year in the space of three and half years! In my invoice it states my entire block pays £1,500 towards the gardeners and exterior upkeep. The gardeners told me themselves they come twice a year and get paid £30 a time! £1,200 for cleaners. These come twice a month and just vacuum the communal areas. I could do that for cheaper!£500 on electricity. It’s a block of 12 flats and just lights the stairs area. I don’t even pay that yearly for my apartments full electricity.Management fees - £5,500! I’ve never even met any of the property managers let alone them actually manage my property.Avoid Gateway like the plague! I mean that, I wish I’d have listened to my neighbour, who has since moved out and they charged her hundreds of pounds to move out! I’ll be sad to sell my apartment but I just can’t cope with these ridiculous charges anymore. It wouldn’t be too bad if Gateway actually did something worth paying the charges for.

Jack · 24 March 2022

★★★★★ 5/5

Trustpilot

Emma Morris provided incredible top…

Emma Morris provided incredible top quality customer service from Gateway Property Management Limited. Dealing with producing a Sales Pack in double quick time has provided a vital ingredient to our sale process. Emma was diligent, efficient and extremely pro-active.

MANNY · 19 April 2024

★★★★★ 1/5

Trustpilot

Wow, where do I start

Wow, where do I start. I live on a new estate with about 100 houses and an annual bill of about £250 an house for maintenance of the communal areas. Following the COVID pandemic, gateway took control and proceeded to charge despite the communal areas not being finished (Hatton homes), no work but ongoing charges. December 4th they took over and charged the estate £5400 for 27 days to year end. Of the £5400 only £344 was for maintenance, the other was attributed to management fees H&S, admin, letters etc, you get the idea. Nobody likes to get ripped off, but that feels how we are being treat by gateway. I would never consider buying a property that had gateway as an embedded contractor. Many of the communal areas appear to have been adopted by homeowners, fair enough really, otherwise they would have an eyesore outside their expensive home. To put in perspective gateway weren’t doing the work in period referred to, the households were and still are, in some cases paying external gardeners and then getting charged by gateway for the privilege. You couldn’t make it up. Local councillors and MPs contacted, but to no success, it’s like fighting a fight that can’t be won, not like with an southern European crime family or anything like that, but it feels like we have no chance of winning. Do not touch. I could go on. I have had to change this review following a gateway solicitors letter, I felt a little threatened by the content. Incidentally I did a gemba walk (H&S) on 1/1/24, date and time recorded on my phone. This was the first date following the period I refer to above, if I knew how to upload the photos to trustpilot I would. if the solicitor would like a copy of those send another letter requesting, only £250.

John · 20 August 2024

★★★★★ 5/5

Trustpilot

I have two properties which are run by…

I have two properties which are run by 2 different management companies. Gateway Property Management look after my main home in Maidstone and the Landscaping Maintenance gentleman called Russell Graham is absolutely brilliant and takes so much pride in his work and the area in which we live. As for the HML Group who look after our second property I wont comment. Great job Rusell and thanks for all your hard work!

Warren · 29 July 2020

★★★★★ 1/5

Trustpilot

It is very bad company which I…

It is very bad company which I experienced with poor service and expensive service charge. Company is not responsible for any complaint or letter. I do not recommend to take this company as management in flats.

Htet · 10 June 2024